Complaints

This profile includes complaints for Ashland Greene Capital Partners's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ashland Greene Capital Partners

  3400 Carlisle St Ste 345 Dallas, TX 75204-1257

  
• 

  Ashland Greene Capital Partners

  1814 Estrada Pkwy Irving, TX 75061-8223

• 

  Ashland Greene Capital Partners

  5800 Northwest Dr Mesquite, TX 75150-1452

• 

  Ashland Greene Capital Partners

  3333 Webb Chapel Ext Dallas, TX 75220

• 

  Ashland Greene Capital Partners

  4303 Mariposa Dr Irving, TX 75038

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sagamore Apartment homes people are complaining, including myself that the manager refuse to refund deposit after its been approved I was a former tenant of *******************. ******** was the leasing agent who assisted me during the application process. I am writing to formally dispute the final account statement I recently received, which contains several *************** clarify:Notice of Move-Out: I provided a 60-day written notice to both the assistant manager and Property Manager, ******** *****.Move-Out Date: The statement incorrectly lists my move-out date as April 4, 2025. However, I turned in my keys and signed the move-out form on March 26, ********* Charges: I am being charged for rent beyond my move-out date, including into April. This is unacceptable, especially considering that a new tenant had already transferred from Building 9 into my former unit. Charging two tenants rent for the same unit during the same period is both unethical and potentially illegal.Condition of Unit: I moved into an infested and unready unit, submitted multiple work ordersmany of which were either ignored or closed without resolution. These unresolved issues, in addition to safety concerns and criminal activity in the area, were factors in my decision to ************ Termination Agreement: ******** ***** approved my early termination without penalty due to the above concerns.Given the above, I request that my final account statement be corrected immediately and resent to me via email. If this matter is not resolved promptly, I will have no choice but to pursue legal counsel and report this issue to the appropriate housing authorities.Please confirm receipt of this message and provide a timeline for resolution. I am requesting this to be corrected on my credit file this United was rented in March 28 this is illegal

  Customer Answer

  Date: 05/16/2025

  Here is more proof of my claim please kindly help me to solve this thank u

  

  Business Response

  Date: 05/19/2025

  Hello ******,

  Please see the attached email correspondence with Sagamore Apartments dated 4/30/25. Please let me know if you have any questions, thank you! 

  ******* ****

  Customer Answer

  Date: 05/19/2025

  I have this document when I put my notice to management I return key for appartment on March 26 and on March 28 new renters  was living here how can two different renters get charge for rent same building how can sagamore appartments justified this I was approved by manager after so many complaints now they refused to refund me my deposit Im not the only one having this problem many people on ****** giving negative complaint saying the same is me that ******* ***** refused to give renters their refund deposit how can this be justify? Management agree to refund me my money now they changed their mind. Can you please take a look at all the documents that Im sending you? Now u will see what Im talking about thank u

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Ashland Greene via telephone in November ********************************************************************************************************* Even though their answering system asserted someone would return my call within 3 business days, no one from Ashland Greene ever called. I filed an online complaint about this the same month (Nov 2024), and after 5 months, an unidentified representative responded to the online complaint and asserted "I'll need to do more research about your complaint". I responded in writing, provided my name and contact information and requested for an official of the company to contact me directly, to no avail. I also submitted a request on Ashland Greene's website directly, provided my contact information, and requested for an official of the company to contact me directly, to no avail. It is my reasonable conclusion, based on all of the above, no one in this company's executive or mid-level management cares about (1) responding timely if at all to public and or customer concerns; or (2) unethical actions being perpetrated by Ashland Greene employees. I discourage any potential customer or client from giving any business to this company; and I discourage any investor from business with this company.

  

  Business Response

  Date: 04/29/2025

  Mr. *****,

  Thank you for reaching out. As stated in my previous response, our records show your application was denied for an apartment. I am very sorry if the communication was lacking as this is a newer company and we are still working out growing pains. I, myself, and relatively new to the company and did a thorough review of your account. Based on my findings, you were denied based on lack of credit history and a fraud alert. We are not the screening company however, and do not personally screen our applications. If you wish to look further into why you were denied the home, please reach out to LeasingDesk Screening at **************. You do have the right to discuss with them where the discrepancy lies. As for the amount due that was reported to the credit bureau, it looks like payments for the application and administration fees were disputed causing the account to *** and accrue charges. You can also reach AG Living by calling our corporate office number at **************. Thank you for your time.

  Sincerely,

  ******* ****

  Customer Answer

  Date: 05/01/2025

  Dear *******,

  Thank you for the reply and the contact information. It has been unbelievably difficult to obtain contact information for an actual person, so I do genuinely appreciate that. I look forward to providing you (or someone above you) with information that proves unequivocally that the information you received from the **** was definitively false and likely tampered with by one or more representatives at The ****. I was not "denied" by The ****. That is a false statement. I canceled my application when I learned the leasing agent AND her manager had both lied to me by telling me the security gates at The **** actually worked. My credit score at the time was a perfect 850, and I promptly canceled my application. Again, I do have proof, and I hope that either you or someone above you is willing to meet with me in person and to allow me to present the documentation.

   I have no interest in speaking with anyone at The ****, as they have clearly demonstrated they lack honor and integrity. I will call the corporate office phone number and request an in person meeting. Thank you again so much. I hope you have a very good day.

  **** Riley 

  

  Business Response

  Date: 05/02/2025

  Hi Mr. ******************* send over what you have to me and I will review. Thank you,

  ******* ****

• Initial Complaint

  Date:03/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 8k on my credit report and I dont understand where the charges came from I used it owe but it was never 8k I live at the creekside apartment in ********** ***** ******* took my money and still filed eviction I did owe around 3k when I left. I need an explanation on where all that extra money came from cause i most definitely didnt Cause an extra 4k in damages or they was still charging me rent after I left and they know I was gone cause I let them know and I received a text messages from them and I left them know I moved out.

  

  Business Response

  Date: 05/12/2025

  Hi ********,

  Thank you for reaching out. I am having trouble locating your name within Creekside Apartments. Can you please send over the correspondence you have with us regarding your account. I will await your response to look into this further. Thank you,

  *******

  Customer Answer

  Date: 05/15/2025

  I am rejecting this response 

  

  Business Response

  Date: 05/16/2025

  Hi ********,

  Unfortunately, my response was rejected but I am only requesting more information into your account with us so I can dig further. Can you please provide me with your Final Account Statement and any correspondence you received from the Creekside team upon move out so I can get this escalated? Thank you,

  *******

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We lived at ******************* in ********, **. Upon moving out we cleaned the apartment spotless. It has been almost 9 months since move out and we still dont have our deposit returned. Ashland Greene will not respond and the apartment complex is telling me they are waiting for management. I just want my money back. These people are thieves. They have more than $3 billion and can return a deposit check of $300.

  

  Business Response

  Date: 05/05/2025

  Hi *********,

  I am happy to help, however I need a bit more information from you as I do not see you in our system. Can you please provide me with the apartment numbers and move in/move out date? Would there be a different name it could be under? Please let me know, thank you! 

  ******* ****

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease ended at the property on 12/14/24. We provided management with the required 60-day notice that we would not be renewing our lease via a handwritten and signed document that we delivered in person on 10/15/24. We moved out of the apartment and turned in our keys directly to Assistant Manager ****** ****** on 12/11/24 - prior the last day of the lease.Since the end of our lease we have received our final bill from the property attempting to bill us for dates of service after the date we moved out. Our final bill includes charges from 11/24/24 through 1/28/25. That is 45 more days than we resided at the property. The property has reported us to a third party company to collect money for charges incurred after we moved out because our move out date was incorrectly recorded as 1/28/25.Contacting the management team at the property has been nearly impossible. Phone calls and voicemails go unanswered and emails are not responded to. When someone answers the phone they are unable to help but the Assistant Manager is always out of office or unavailable. We are told someone will look into our issue and call us back. No one ever calls back. When we have attempted to go to the leasing office in person, the door is often locked during posted business hours. When we have been able to get someone to open the door and talk to us we have been dismissed and told not to worry and that the problem would be addressed. The problem has not been addressed. Our charges are still incorrect and we are receiving more bills for dates that we did not live at the property.Moving out should not be this difficult. Does every single resident who moves out have to deal with this? The management team's ineptitude is not my financial responsibility and I do not want to risk my credit score for a clerical error.

  

  Business Response

  Date: 03/13/2025

  Mr. *******. 

   

  Good morning, 

   

  I will pull your Final Account Statements and make the necessary changes and corrections to the account. I will email the revised FAS b Friday, March 14th. If you have any questions, please feel free to email me at ********************************************************************.

  Thank you, 

   

  ***** Mandujano 

  Property Manager 

   

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a unit at the **** luxury apartments property which is managed by Ashland Greene AKA AG living. Move in date was November 30, 2024. This was site unseen, and a friend was sent to the location to pick up keys on the move-in date. Friend was informed that the unit was not ready because it had not been cleaned. After many attempts of trying to get a hold of the leasing office over the phone, many days went by that I could not get in contact over the phone to ask variable and varying questions. Friend picked up keys December 3, 2024. I entered the apartment December 3, 2024 evening. Floors were filthy, spider in the fridge, filthy carpet, hair everywhere, hooks on walls, stains on walls, missing blinds, heater causes fire alarm to ring and a plethora of other issues. I want out of this lease without penalty and covered costs for moving out, as Im not comfortable living here and the photos on the website do not represent this unit. Also want a refund for fees paid and associated fees. False advertising. I have not been able to get in touch with corporate after several attempts. Do not feel safe.

  

  Business Response

  Date: 01/07/2025

  This complaint has been taken care of internally with the resident 

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We looked at an apartment owned by Ashland Greene, and we were in the process of completing an application. Security was the most important consideration to us, and the leasing manager assured us the property was safe and secure. She said the electric gates kept people out of the garage that did not belong there. The leasing manager also informed us we had 24 hours after submitting the application to cancel, if we changed our minds. The apartment complex is The **** in ******, *****. We completed our application after 9 PM on July 14, 2024. On July 15 we learned (1) the electric gates do not work; and (2) the apartment complex has an ongoing problem with car break-ins, and (3) homeless people roaming around the complex and sleeping in common areas. Based on this we contacted the leasing agent to cancel our application. We notified the leasing agent three different ways before 3 PM on July 15. We left a voicemail. We sent a text to her phone. We also emailed her and annotated we had left her a voicemail and sent her a text message. All three notifications were within 24 hours of completing the application. On July 16 we received a generic email stating The **** would not refund our application fee because (they alleged) we did not cancel within 24 hours. This was not accurate nor honest. We contacted our credit card company to dispute the charge, and we provided copies of the correspondence demonstrating conclusively that we notified the leasing agent less than 24 hours after submitting the application. The credit card company performed its investigation and determined from the evidence we cancelled within 24 hours, and they credited our account. ******************** has not contacted us, but on November 3, 2024 they filed a claim and derogatory remark on my credit for the application fees that we recovered plus an additional $300. We provided the evidence to Collector agent proving we canceled within 24 hours. We request Ashland Greene to cancel the unjust collection.

  

  Business Response

  Date: 04/15/2025

  Hello Mr. ************** apologize for the delayed response - I needed to do my homework on this one. Based on my findings, it looks like unfortunately you were denied an apartment at our community for which you applied. Furthermore, your payments towards this application were NSF'ed due to insufficient funds. Please let me know if there is anything else we can do for you, but unfortunately there was no payment ever made to refund. Have a nice day, thank you! 

  Customer Answer

  Date: 04/17/2025

  Dear *** or Ma'am,

  The information you received from an employee at your apartment complex was untruthful and incorrect.

  At the onset of this debacle I left a voicemail with Ashland Greene Living corporate office, but I never received a return phone call. I would love to know the name of the person with which I am corresponding. In fact, I would love to make an appointment and visit with you in person. I would like to show you correspondence between your leasing office and me, proving unequivocally that your leasing **** has been dishonest and malicious. While the **** has proved otherwise, I would like to believe there is some honesty and integrity within the management **** at Ashland Greene.

  What I would like for you to know about me is that I am a retired military officer with a 100% disability rating from the ***********************. I still have a Top Secret clearance with the government, and I had a perfect 850 credit score until your **** leasing **** perpetrated fraud and malice. Your leasing **** at **** blatantly lied to me on more than one occasion about more than one issue. Your leasing **** at **** then lied to its collections company, and they (the **** ****) subsequently doctored internal paperwork in an attempt to cover their tracks. Again, I do have the written documentation to prove this.  

  I reported this act to the ************************* **** and provided the documentation proving my case. The Chase **** did contact your **** **** and conducted a nearly six-week investigation, and they ultimately ruled in my favor. Immediately after the ************************* **** ruled in my favor, the **** **** filed a fraudulent collection against me. I attempted to provide the same evidence to the collections agent but she **** *****] very loudly shouted at me, "I don't care about your evidence. I work for my client, and they are paying me to collect against you regardless of your evidence."  Ms. ******* statement is tragic and lacking in honor, ethics and integrity.

  I would like to believe upper management at Ashland Greene Living does not condone fraud or malicious behavior from employees. Again, I would very much like to meet with an official at Ashland Greene Living in person and show the documentation that proves this fraud and malice. Once a responsible corporate official verifies my assertion (based on the written proof I will present), I believe Ashland Green will direct the **** to cancel the fraudulent collection. 

  Please let me know if an Ashland Greene Living manager will meet with me in person based on the above. Please respond via the BBB communication to ensure these communications are kept on record. Thank you. 

  **** *****

  **************

  Customer Answer

  Date: 04/22/2025

  Dear *** or Ma'am,

  I submitted a BBB complaint on November 11, 2024 partially because I could not find or reach a real person at the company to speak with. After 5 months, an unidentified representative from the company finally submitted a short response indicating that he or she needed to do more research about the complaint I submitted. I immediately responded and asked for the name of a real person and asked to meet in person with that real person. BBB then closed the case before the company could respond and provide answers to my requests. Can you please re-open the case so that the company can hopefully give me contact information so that I can resume my efforts to meet with a person to bring closure?

  Sincerely,
  **** *****

  **************

   

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in the apartment complex since April 2021 under different management. The new management Ashland Greene gained control over the property June 2022. Ever since then it has been nothing but countless fees added to bills without any explanation. In July of 2022. They did not add our utilities to our rent as per usual. No notifications were sent on why or how it would be rectified. August rent they piled on the missing utilities bill plus the current. With no notice! They continuously add fees without any explanation or notification. Early 2023 they filed an eviction notice without leaving a note on my door nor my mailbox. When i called to complain they put the paper in my mailbox shortly after but at that point i had already paid. Ive complained several times all i want is correspondence explaining these sudden & additional fees. For my rent this Month they have added a lease violation fee to it with again no letter, email or notification of any kind. I literally have no idea how i have violated my rent. Im tired of this! Theres so much more they have done that im too exhausted to type but will if necessary. Something has to give this isnt right. They dont do their due *************** forbid a complaint is made aware to the leasing office attendants. They become rude blame the management or flat out lie & show no professional courtesy whatsoever. I cant begin to express how frustrated im am. Now i have a $50 lease violation dated 10/29-10-31-2024 with no explanation on how & why i violated my lease agreement no clue just expect to pay random fees just because they said so. Theres a portal where we pay our *********** send messages to us about our **************** didnt mention anything about a violation no email or anything in my mailbox.

  

  Business Response

  Date: 11/11/2024

  Dear Jertavia,
  
  Thank you for taking the time to share your feedback with us. Were truly sorry to hear about the frustrations youve encountered and want to address each of your concerns to help improve your experience at our community.
  
  First, we apologize for any confusion regarding billing and fees. At AG Living, transparency is important to us, and it sounds like we could have done a better job of keeping you informed. Were currently reviewing our communication procedures to ensure that all residents receive timely and clear explanations regarding any charges or updates, whether related to utilities, lease violations, or other adjustments. We appreciate your patience as we work on enhancing this process.
  
  Regarding the utilities billing in 2022, we apologize for the oversight and lack of notification. This should have been communicated more effectively, and we understand how frustrating it must have been to have a sudden increase without prior notice. Well make sure our team is more proactive in notifying residents about any changes to billing processes in the future.
  
  As for the eviction notice, our protocol is to post notices inside the unit door. If a unit is bolted or has a pet, we follow Dallas County requirements, delivering via certified or registered mail as necessary. This may explain why the notice was received by mail.
  
  Additionally, were disappointed to hear about your experience with the leasing office team. Professionalism and courteous service are top priorities for us, and were sorry if you felt your concerns were not met with the level of respect and support you deserve. We will be addressing this with our team to ensure that all feedback and inquiries are handled with the utmost professionalism.
  
  As for the recent lease violation fee, we apologize for the lack of clarity surrounding this charge. We understand how concerning it can be to receive a fee without a detailed explanation. The $50 lease violation noted on your account is related to renters insurance. Since our switch to Real Coverage, the system automatically posts charges under this specific code.Although many residents have successfully uploaded updated insurance documents with the appropriate information, there has been a syncing issue with OneSite,causing these records to not register correctly. Initially, we anticipated this would only occur during the first month or two of implementation. However, the issue has persisted, and we are actively working with our team to address it.
  
  Once again, thank you for sharing your experience with us. Thank you again for your understanding as we work through these technical challenges to improve the experience for all residents. Please dont hesitate to reach out if you have any further questions or concerns.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The fact that ******** has options on their portal for you to reach out to management but management doesn't even get the message because they have their information listed incorrectly on the portal BUT HAVE NOT EVEN TRIED TO FIX IT OR EVEN LETS US TENANTS KNOW THAT IS NOT A WAY TO SEND AN EMAIL - PROVES these apartments are set up for TURN AND *****. This is my second or third complaint to BBB since living here, The first complaint didn't do any good. I have had to clean up after maintence numerous times ( every time I have taken pictures and I kept them). I have had to call ******** police because the leasing agent gave my information out to anther prospective lessee and she showed up on my FRONT DOOR of my apt threatening me! I have had my $200.00 headphones stolen, and when maintence came to change out my water heater they used my decorations towels that you hang up over the toilet and they TOOK THEM ( said they would look into replacing them but never did). Not to mention the rust stains on the carpet that I had to pay SOMEONE ELSE to have IT cleaned up. My AC has never cooled my apartment down in the summer. I had to pay someone else to come install a Window Unit into my apartment because all MY COLD AIR has always went out my front door and windows (the cracks because its not fitted correctly). I was promised a ceiling fan in my bedroom, never got one. They did try to come into my apartment ONE day while I was at work and re insulate my roof, but the roof access is in my closet, and I was at work and they knew I had to be there for them to enter, So do you think they ever tried to reschedule that, NO they didn't.This all could have been handled by making it easier to comminate with your tenants and actually emailing them back or calling them back but no-one that works there wants to do that. They don't have an de-escalation training. Try sitting down and having a conversation with someone.I couldn't list everything because I ran out of characters.

  

  Business Response

  Date: 11/07/2024

  Dear *****,
  
  Thank you for taking the time to share your experience with us. We are committed to addressing your concerns and working towards a positive living experience at ******** Apartments. Your feedback provides us with valuable insights, and were here to help with each of the issues you mentioned.
  
  We apologize for any miscommunication with our online portal. Its important that residents can reach us easily, and were currently reviewing the contact information on the portal to ensure messages are routed correctly. In the meantime, please dont hesitate to contact me directly at the leasing office via the contact information you have already been provided.Were here to listen and help resolve any issues, so if there are any developments on the issues weve already assisted you with, please let us know.
  
  Regarding the cleanliness after maintenance visits, we sincerely apologize for any inconvenience you experienced. Our team aims to leave each apartment in the condition it was found, and well reinforce this standard with our staff to prevent this from happening in the future.Additionally, we are sorry to hear about the missing towels well follow up to see what might have happened and work with you on a suitable solution.
  
  We understand your frustration with the air conditioning and insulation. Keeping our residents comfortable is a priority, especially during warmer months. Please reach out to us, and well arrange a time to assess your AC unit and ensure its cooling effectively. If any repairs are necessary to address the draft issues, well take care of them promptly.
  
  Lastly, we regret the oversight regarding your ceiling fan and any inconvenience with scheduling the roof insulation. None of our homes include the ability to have a fan/light installed in the bedroom, so unfortunately that simply is not possible to complete for you. That being said,we want to make sure any unfinished work is completed to your satisfaction and would love to come back and complete the insulation request.
  
  Thank you again for bringing these matters to our attention. We value you as part of our community and are here to make things right. Please feel free to contact us directly so we can further discuss and address your concerns.
  
  Warm regards,

  Ashland Greene Management

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a tenant of the *************************** since 2021. I have been there through numerous management changes and have dealt with discrimination in the past however my issues are usually acknowledged and revised within a few days if not hours. However, this is not the case with this newest management. Over the Labor Day weekend, my wife and I noticed water leaking from underneath our master bathroom sink. We put in a work order but knowing that it was a holiday we weren't expecting anything to be done until Tuesday. On Tuesday, I received a notification that my work order had been canceled, so I called the office and was told that it was still showing up on their end and someone should be out shortly. When the maintenance man walked in he already seemed upset about something but we didn't think anything of it until he attempted to look at the plumbing and pieces began to fall apart in his hand. The man (named ******** not sure of spelling) yelled at me, told me that I had to buy a brand new sink, and then stormed off. When I went to the front to make the leasing manager aware of the situation they advised me to reach out to Ashland Greene directly which my wife and I did, multiple times. It has now been almost a week and there has been no response to my concerns nor has there been any attempt to come and fix the plumbing issues in my bathroom. In addition to this instance, there are numerous issues around the complex as a whole, including a mold problem, that management literally will just cover up and claim it's fixed. My family and I deal with it because we currently have nowhere else to go, but that doesn't mean we should be treated like trash on the street.

  

  Business Response

  Date: 09/24/2024

  Work order was submitted on September 2nd and walked on the 4th. During inspection it was determined by maintenance that the sink was broken beyond repair. After receiving approval new stone sink and bedroom door were installed on the 12th at no cost to the resident with no further issue reported. Resident account reviewed and have found no request or complaint involving mold, resident still has not submitted any work order for leak or mold issues to date. We will reach out to resident to schedule a time to walk unit for leak/mold inspection.