Complaints

This profile includes complaints for Match Group Americas, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Match Group Americas, LLC has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Match Group Americas, LLC

  8750 N. Central Expressway, Suite 1400 Dallas, TX 75231

• 

  Match Group Americas, LLC

  PO Box 25472 Dallas, TX 75225-1472

• 

  Plentyoffish Media Inc

  #142-757 West Hastings St., PMB 670 Vancouver, BC V6C 1A1

• 

  MeetMoi LLC

  520 Broadway, 10th Floor New York, NY 10012

• 

  Plentyoffish Media Inc

  1529 W Pender St Vancouver, BC V6G 3J3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for match.com a few days ago.I am trying to build a profile, which is not successful because their edit pencil will not work. I have tried all advice. No edit will work on any of my profile.I cannot build my profile, SO I WANT A COMPLETE REFUND IMMEDIATELY.

  Business Response

  Date: 03/05/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  March 5, 2025
  VIA ONLINE RESPONSE
  Re: BBB Complaint ******, ***** #********

  Good Morning,

  As an initial matter, please note that our review of this account shows that this account's profile text was uploaded and published successfully. However, further updates to profile text and photos may require review and approval from Match prior to being approved for profile use. After an edit is made, a review request is submitted to Match, and the profile update will not be reflected until after it has been approved by a member of the Match ************* Team.

  **************************************************************************************

  Although the Match Terms of Use explain "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods," we strive to provide current and former members with a positive experience and have issued a one-time courtesy refund for this purchase. Funds will be returned to the original method of payment and may take 5-10 business days to be received.

  Thank you for your understanding.

  ***************************************************

  *****************************************************

  Sincerely,
  
  Match Group

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an active user on Hinge and am genuinely trying to find love. Due to my busy schedule, I have not been actively using Hinge for the past few weeks. As a lawyer with a background in social media, I am very cautious about my online interactions, given the importance of maintaining a professional reputation.Without notifying me, Hinge sent alerts to all my recent matches, accusing me of engaging in fraudulent activity. I only became aware of this through some matches I stay in contact with off the app. They expressed confusion and asked about it. Fraud is a serious accusation, and it should not be broadcast to all my matches without substantial evidence. This is extremely damaging, shocking, and humiliating, and feels defamatory, especially considering my professional standing. Being a licensed lawyer in **, this carries added legal risk.I am confident I have not violated Hinges Terms of Service and suspect that AI bias or a potential security breach might be the cause, especially since I hadnt been actively using the app for weeks before receiving the notification. Despite this, I still had access to parts of my account. After reaching out for clarification, Hinge informed me that my account had been banned. I invite Hinge to review my conversations and any reports against my account to confirm that my use of the platform is appropriate and compliant with the Terms of Service, particularly regarding fraud.I am 34, actively seeking a partner, and balancing a demanding career as a lawyer. This situation is incredibly disappointing and unsettling. The most troubling aspect is that all my matches have received a notification about "fraudulent" activity, now tied to my name and reputation. I am confident Ive never engaged in such activity and would welcome the opportunity for the BBB to review Hinges practices in making such claims without clear and actionable evidence.

  Business Response

  Date: 03/05/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  March 5, 2025  
  VIA ONLINE RESPONSE
  Re: BBB Complaint ******, **** #********
  
  Good Morning,
  
  Appeal requests submitted through this channel cannot be processed. Members must submit appeal requests to Hinge by following the instructions at ***********************************************************************************

  Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above. Details relating to the underlying ban reason will be provided in the appeal decision if possible under the Hinge Privacy Policy. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  All appeal requests receive human review prior to a decision being provided. If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination. Submitting additional requests through this channel will not impact the outcome of a prior appeal decision.
  
  Thank you for your understanding.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  Match Group
  

  
  

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Match.com also owns Hinge dating which I was unaware of. I was a Hinge subscriber but tried Match only to realize many of the profiles and members are the same. I found this misleading. In addition, they do not allow any cancellations and refunds. Again, I find this misleading as it's not explicitly stated. Match routinely sells subscriptions knowing that users cant' cancel, and, knowing that they own many dating sites and are misleading people.

  Business Response

  Date: 03/04/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  March 4, 2025
  VIA ONLINE RESPONSE
  Re: BBB Complaint Muscat, Mike  #********

  Good Morning,

  We are sorry to hear **** did not enjoy their experience with Match.

  Please note that the Match Terms of Use that members agree to when joining the service expressly state "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods," and " If you cancel a subscription, you may continue to use the cancelled service until the end of your then-current subscription term. The subscription will not be renewed when your then-current term expires."

  However, we strive to provide current and former members with a positive experience and have issued a one-time courtesy refund for this account's subscription. Funds are returned to the original method of payment and may take 5-10 business days to be received.

  ***************************************************

  *****************************************************

  Sincerely,
  
  Match Group

  Customer Answer

  Date: 03/04/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unexpectedly removed from Hinge because I was told that I violated their terms and conditions. They did not provide any written explanation as to what I did wrong and denied my appeal when I asked further. I have used the app for about 5 years now and have never had an issue with this ever. I believe that somebody acted out of malice towards me and banned my account.

  Business Response

  Date: 03/04/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  March 4, 2025  
  VIA ONLINE RESPONSE
  Re: BBB Complaint **********, **** #********
  
  Good Morning,
  
  We are forwarding this response on behalf of ***********

  Appeal requests submitted through this channel cannot be processed. Members must submit appeal requests to Hinge by following the instructions at ***********************************************************************************
  Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above. Details relating to the underlying ban reason will be provided in the appeal decision if possible under the Hinge Privacy Policy. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  All appeal requests receive human review prior to a decision being provided. If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination. Submitting additional requests through this channel will not impact the outcome of a prior appeal decision.
  
  Thank you for your understanding.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  Match Group

• Initial Complaint

  Date:03/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for match.com but very quickly realized this was a mistake. I noticed during sign up that a 3 day cooling off period applied in **********. I let match.com know I did not want my subscription but did not get a response, only automated replies with irrelevant instructions.

  Business Response

  Date: 03/04/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  March 4, 2025  
  VIA ONLINE RESPONSE
  Re: BBB Complaint *****, ***** #********
  
  Good Morning,
  
  We can confirm that a full refund has been issued for the 6-month subscription purchased 2/13/2025. After a subscription is refunded, the funds are returned to the original method of payment and may take 5-10 business days to be received.

  Sincerely,
  
  Match Group
  

  
  

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/26/2024 I subscribed to match.com for their 6 month subscription. With no intention of renewing, thus why I never clicked on the auto renew button under the credit card information. Months had passed and while I did periodically check in on the site I apparently never cancelled. Which was fine THAT was my mistake. However, I got an alert from my bank about 1:35 a.m. on 2/24/2025 in regards to a questionable charge of $172.67. I immediately researched the charge and the next morning attempted to reach out to match.com only to find out that their customer service is boarder line non existent, a 888 number with a hard to hear choppy message about contacting them thru their email. So disheartening, so I reached out to match thru their email like I was instructed by the poorly recorded message. I immediately received 3 separate emails in response. The 1st thanking me for reaching out to Match.com, the 2nd giving me a case file #, and the 3rd telling me that now's the time to find my match. Up till now I still have not gotten any legit response to the double charging of the renewal. I admit that I didn't cancel and that was MY mistake, but that doesn't warrant me being double charged. Where there's no refund for NORMAL circumstances I can understand, however this is not normal. I feel that refunds should be at least considered rather then automatedly brushed off with messages like this. Your request (********) has been received and we look forward to replying as quickly as possible (usually within ***** hours) well today is 3/3/2025 which is 7 days from that message and still no human response. I will drudgingly eat the 6 months of service I just want the over charge refunded. I don't see that as being unfair or any reason to auto response ignore your customer.

  Business Response

  Date: 03/03/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  March 3, 2025
  VIA ONLINE RESPONSE
  Re: BBB Complaint ****, ****** #********
  
  Good Morning,
  
  Match does not have a customer support phone number, but members may send an e-mail to ************* and our support team will respond shortly.
  
  Please be aware that there are fake customer support numbers posted on various websites, none of which are affiliated with Match.
  
  *************************************************************************************************************
  
  The Match Terms of Use that members agree to when joining the service explain "If you purchase a subscription, it will automatically renew until you cancel, in accordance with the terms disclosed to you at the time of purchase." No action was taken to cancel this Match account's subscription was not cancelled prior to its renewal date of 2/23/2024, and it renewed in accordance with the Terms of Use.
  

  Members may cancel their subscription at any time by following the instructions at ***************************************************************************** or by contacting ************* for further assistance.

  Although the Match Terms of Use state "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods," we strive to provide current and former members with a positive experience and have issued a one-time courtesy refund for this renewal charge. Funds are returned to the original method of payment and may take 5-10 business days to be received.

  Be advised that future subscriptions purchased must be cancelled prior to their renewal dates to avoid being charged for the subscription's renewal
  
  ***************************************************
  *****************************************************
  
  Sincerely,
  
  Match Group

  Customer Answer

  Date: 03/06/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Would like to appeal my ban from Hinge that was made several years ago. Decision to ban my account was made several years ago and was a paying customer for the premium membership.During my time, I pleased with Hinge and the ability to meet potential partners. At some point in time, I was banned from Hinge without an explicit answer on the root cause of my ban and was only told I violated terms of service. I accept ***** teams decision to ban my account and would like to appeal this decision. I truly apologize and am sincere for any issues that I made during my time utilizing the app. In the years since this ban, my development as a person has allowed me to grow and better myself. Hinge has every right to prevent me from accessing their services, but I hope they can reconsider their decision based on the length of time since the suspension was issued years ago. My request is that the ban be lifted in order to give me a 2nd chance and show that the actions to the first ban, will not occur again. Again, apologies for any issues caused intentional or unintentional.

  Business Response

  Date: 03/03/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  March 3, 2025
  VIA ONLINE RESPONSE
  Re: BBB Complaint Zajauskas, ***** #********

  Good Morning,
  
  We are forwarding this response on behalf of ***********
  
  Hinge has previously denied this appeal request.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.
  
  ************************************************************************************
  
  Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.
  
  As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  Please be advised that are unable to disclose specifics beyond what was provided  in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.
  
  We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  Match Group

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Random Hinge bans are a well known very frustrating issue. I had not done anything wrong on the app and was randomly banned for "fraud". This is extremely frustrating. I had just paid for my subsciption not too long ago as well. I would like my account reinstated please.

  Business Response

  Date: 03/03/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  March 3, 2025  
  VIA ONLINE RESPONSE
  Re: BBB Complaint *******, Andrew  #********
  
  Good Morning,
  

  We are forwarding this response on behalf of ***********

  Appeal requests submitted through this channel cannot be processed. Members must submit appeal requests to Hinge by following the instructions at ***********************************************************************************
  Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above. Details relating to the underlying ban reason will be provided in the appeal decision if possible under the Hinge Privacy Policy. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  All appeal requests receive human review prior to a decision being provided. If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination. Submitting additional requests through this channel will not impact the outcome of a prior appeal decision.
  
  Thank you for your understanding.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  Match Group

  Customer Answer

  Date: 03/03/2025

  I am rejecting this response because:   

  Dear Hinge, 

  I paid a lot of money for a month of your service. As I am sure you are aware, injustified bans are a huge problem on the app. I am a real person and was banned for "fraud". This is one of the few dating apps worth using so I would really appreciate my account being reinstated. I also have followed the appeals process through the hinge app as well but was told going through the BBB provides better results. After reading other users with the same issue, the hinge appeal through the app is almost always rejected every single time.

  Thank you

  Business Response

  Date: 03/04/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  March 4, 2025  
  VIA ONLINE RESPONSE
  Re: BBB Complaint *******, Andrew  #********
  
  Good Morning,
  
  We are forwarding this response on behalf of ***********
  
  To correct any potential misunderstanding, Hinge is unable to accept appeal requests through any channel other than its appeal form: ***********************************************************************************

  Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account after the account has been reviewed by a representative.

  Thank you for your understanding.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  Match Group

  Customer Answer

  Date: 03/04/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription for my account on match.com in January of 2025. They charged a recurring subscription fee to me today (3/2/2025). Apparently match.com hides a recurring option so that even though you cancel the subscription there is an auto renewal. They also do not allow you to remove your credit card information from the site. An internet search reveals that this is a common tactic the company uses and they do not offer a refund even though the service is not used. There is no way to call them to discuss the issue by phone.

  Business Response

  Date: 03/03/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  March 3, 2025
  VIA ONLINE RESPONSE
  Re: BBB Complaint *******, ****** #********
  
  Good Morning,
  
  Match does not have a customer support phone number, but members may send an e-mail to ************* and our support team will respond shortly.
  
  Please be aware that there are fake customer support numbers posted on various websites, none of which are affiliated with Match.
  
  *************************************************************************************************************
  
  The Match Terms of Use that members agree to when joining the service explain "If you purchase a subscription, it will automatically renew until you cancel, in accordance with the terms disclosed to you at the time of purchase." This information is also provided to members alongside Match's subscription offerings prior to any purchase being made. No action was taken to cancel this Match account's subscription prior to its renewal date, and it renewed in accordance with the Terms of Use.
  
  Members may cancel their subscription at any time by following the instructions at ***************************************************************************** or by contacting ************* for further assistance.
  
  Although the Match Terms of Use state "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods," we strive to provide current and former members with a positive experience and have issued a one-time courtesy refund for this renewal charge. Funds are returned to the original method of payment and may take 5-10 business days to be received.
  
  Please be advised that future subscriptions purchased must be cancelled prior to their renewal dates or the subscription will renew in accordance with the Terms of Use.
  
  ***************************************************
  *****************************************************
  
  Sincerely,
  
  Match Group

• Initial Complaint

  Date:03/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  yesterday March 1 my tinder account got banned saying I have several accounts but thats not true. I want proof and request proof of this from tinder and match group who owns tinder. Anyway I appealed it, today, I got an email saying my appeal decision is ready, followed by a follow up email saying decision is banned. So then when I log into my tinder appeal centre it says appeal approved ban removed yet I cant create or log into. So this is sending me a false narrative when you say Im not banned anymore but when I try to log into it Im banned? What the heck. Im sick of them saying I have several accounts when I have only used my account and my phone number. And I have used facial recognition so they know Im not a bot. I want this fixed. They literally say as shown in the attachments my appeal approved ban removed yet when I go to log in and create a new account since Im no longer banned they dont let me and say Im still banned. What the heck is up with this!?

  Business Response

  Date: 03/03/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  March 3, 2025  
  VIA ONLINE RESPONSE
  Re: BBB Complaint Damjanoff, ******** #********
  
  Good Morning,
  
  We are forwarding this response on behalf of ***********
  
  Users who are eligible to submit an appeal may do so by following the instructions for *********************** **************************************************************************************************************
  
  The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"
  
  Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.
  
  If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, the account will remain banned and any new accounts created will also be subject to termination. To clarify any potential misunderstanding, if the account status in the ************* indicates that the account is banned, Tinder has not approved reinstatement of the account, and the account is still banned until its standing reflects otherwise.
  
  Thank you for your understanding.
  
  ******************************************
  *******************************************
  
  Sincerely,
  
  Match Group