Business Profile

Online Dating Services

Match Group Americas, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Match Group Americas, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,128 total complaints in the last 3 years.
1,921 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction: April 13, ********** paid to business: $*************** committed to provide: A 6 month subscription.Nature of dispute: They closed my account about 3 months into the subscription. I inquired about the status and reasoning of the closing. They informed me it was due to suspicious activity and if I'd like to continue using the service to reply to them directly. They were quick to respond to my account inquiry but I received nothing when I asked to use the rest of my paid subscription and specific reasoning of their claim. After several attempts to get a response I've heard nothing. I'm requesting a full refund of $186.44 CAD for failure to deliver the service that's been purchased and paid in full.Has the business tried to resolve the problem: No, they refuse to respond to my emails (direct and forms from their website).
Customer Answer
Date: 07/25/2025
After the BBB forwarded my complaint the company has emailed me on July 25 stating they accidentally closed my account and there was no suspicious activity. They're unable to process a refund since it was purchased through ******. I will try and begin the process with ******.
Business Response
Date: 07/28/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint ****, ****** #********

Good Morning,

Our records show this account's purchase was made through ******, which operates its own external billing system. Match does not have access to ******'s system or any member's ****** account, and we are unable to assist with a refund in this case.
Please refer to the links below for additional information to contact ****** directly and request assistance.

****** Play's cancellation instructions: ****************************************************

****** Play's refund support: ****************************************************

Sincerely,

Match Group
Customer Answer
Date: 07/28/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:07/23/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a monthly Basic Subscription on ******* on July 19th. The price was advertised as $29.99. Within minutes, I went to read the intro and see my likes and found I couldn't do what I wanted to do at that subscription level. A screen popped up telling me that the action I was doing was limited to the Premium Subscription level, which was $39.99. It had a button to upgrade to Premium for $10. I clicked the button.Looking at the billing I received from IPhone, I was charged for two subscriptions that both end on August 19th. One for $29.99 and one for $39.99. This was not what was advertised when I clicked the button and any reasonable person would assume that the total charge would have been $39.99. I want to be reimbursed for the $29.99 I overpaid.
Business Response
Date: 07/23/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint *****, ******* #********

Good Afternoon,

We are forwarding this response on behalf of *******************

As an initial matter, please note that ******* does not have access to *****'s external billing system, and is unable to assist with cancellations, refunds, or other requests to modify a subscription managed through *****. The OkCupid Terms & Conditions explain " If you subscribed through your Apple ID, refunds are handled by *****, not OkCupid. You can request a refund from ***** through your Apple ID account on your phone or at ****************************."
However, please note that our records show Apple refunded the initial charge of $29.99 on 7/19/2025. We recommend contacting ***** for further questions or concerns regarding this transaction, as OkCupid does not have access to *****'s billing system or any member's Apple account.
*********************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 07/24/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am extremely frustrated trying to get Match.com to respond to my requests to have my profile unblocked or unbanned. On 7-20-25 I paid $161.94 for a 6 month subscription. I got kicked out as I was uploading photos. Then my password didnt work. I tried to reset it and next thing you know the said there was suspicious activity on my account and they banned me! They have my money but Im not able to use their service. What can I do?
Business Response
Date: 07/21/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint ********, ***** #********

Good Morning,

Match members who believe their account may have been suspended in error may submit an appeal by following the instructions at ********************************************************************************************
In this case, our records show an appeal request for this account is currently pending review from a representative. Please note that Match reviews appeal requests in the order that they are received, and a representative will reply directly to the ticket with an appeal decision.
Thank you.

Sincerely,

Match Group
Customer Answer
Date: 07/21/2025
I am rejecting this response because: I am still NOT able to log in to my Match account. ******************** sent me an email saying they re-instating my account, and I appreciate that but I am NOT able to log in. I'm not able to RESET my PASSWORD. Match says they sent an email allowing me to reset the pw, but I never receive that email. Please help me to be able to log in to my account.
I'm not asking for a REFUND, I simply want access to my Match account.
This should be a very easy thing to fix. Why can't Match Customer Support be like other software companies, with quick responses and the ability to FIX Customer issues. This is very frustrating.
My issue is NOT resolved.
***** M
Business Response
Date: 07/23/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint ********, ***** #********

Good Morning,
To clarify any points of confusion, it will not be possible to reset an account password if an account is suspended or banned. However, our records show that the appeal request for this account was accepted and the account was reinstated.
Be advised that the e-mail address used to create the Match account registered with the phone number provided is not the same e-mail address included in this concern. We recommend ensuring that you are entering the correct e-mail address when attempting to reset the password for the account, as well as checking the correct inbox, when attempting a password reset. To ensure receipt, we also recommend monitoring junk and spam folders that the reset link may have been directed to.
As a final note, our records show a successful login and activity on this account 7/23/2025. If this access is unauthorized, please contact Match ************* at ********************************************************* as soon as possible to report this issue so that appropriate action can be taken.
Sincerely,

Match Group
Customer Answer
Date: 07/24/2025
I have reviewed the business response and accept this resolution. I appreciate the 30 day extension to my subscription due to the problems I've encountered.
***** M
Initial Complaint
Date:07/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was using Hinge a company under Match.com in order to broaden my dating pool. Hinge has a large selection of filters, one being preferred gender. I as a heterosexual male attracted to women selected "Please show me Women". This worked for a time, however the app began to show me trans-women instead of cis-women. When I requested this to be resolved by only showing me cis-women I was banned. Due to the nature of the ban I have been the subject of unjust discrimination due to my sexual/ dating preference.
Business Response
Date: 07/20/2025
Match Group Americas, LLC
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint Rocker, ****** #********

Good Morning,

We are forwarding this response on behalf of ***********
Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at ***********************************************************************************

Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge Privacy Policy.

Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or Match Group employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.

Please note that the combination of email address and phone number provided are not linked to a Hinge account. Incorrect or inaccurate appeals cannot be processed, and we recommend reviewing the appeal for accuracy prior to submission.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 07/21/2025
I am rejecting this response because: I have already submitted an appeal a week after the ban was implemented and that was denied without explanation. As per the responses request, I went to submit another appeal on the app. However, the app was not allowing me to submit another appeal. Also per the response received, I attempted to submit an additional appeal via the provided email address and was told that the process was changed and they no longer accept appeal requests via email. See the attached image for review.
Business Response
Date: 07/21/2025
Match Group Americas, LLC
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint Rocker, ****** #********

Good Morning,

We are forwarding this response on behalf of ***********
Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

Please note that if the appeal request is denied the account will not be eligible for reinstatement unless the appeal decision is updated to reflect otherwise.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 07/21/2025
I am rejecting this response because: The response has nothing to do with the open issue. The app will not let me submit an appeal, and the email they referenced does not allow me to submit an appeal there. I was banned due to having a sexual preference towards cisgender women and did not want to see transgender women on my feed (per my preference settings). I have been unfairly removed from the app for that.
Initial Complaint
Date:07/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently downloaded Tinder and subscribed to a paid plan, but within just a couple of hours, I was banned from both Tinder and Hinge. I had no matches or even active chats at the time. I believe this may have been an error, as I have not violated any terms of service or community guidelines.
Business Response
Date: 07/20/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint *******, *********** #********

Good Morning,

We are forwarding this response on behalf of ***********

Our records show Tinder has reviewed and denied this appeal request via the ************************** **************************************************************************************************************

The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"

Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.

This account is not eligible for reinstatement and any new accounts created will also be subject to termination.
Thank you for your understanding.

******************************************
*******************************************

Sincerely,

Match Group
Customer Answer
Date: 07/20/2025
I am rejecting this response because:
I am writing to formally request a review of my account suspension. My account was recently banned without warning or explanation. I have not knowingly violated any community guidelines or terms of service, and I would appreciate the opportunity to understand the reason behind this action.
Business Response
Date: 07/21/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint *******, *********** #********

Good Morning,

We are forwarding this response on behalf of ***********

Unfortunately, we are unable to disclose additional details beyond what is provided in the ************* due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

Thank you for your understanding.

******************************************
*******************************************

Sincerely,

Match Group
Customer Answer
Date: 07/21/2025
Im writing to express my confusion and concern regarding the recent suspension of both my Hinge and Tinder accounts. I have always enjoyed using your platformsparticularly Hingeas theyve allowed me to connect meaningfully with others and even make lasting friendships. Ive always conducted myself respectfully and have never violated any community guidelines or terms of service, either on or off the apps.

However, shortly after downloading Tinder, I was unexpectedly banned from both platforms without warning or explanation. This has been both upsetting and confusing, as Ive received no indication of any misconduct or rule violation on my part. I would greatly appreciate the opportunity to understand what may have triggered this action and respectfully request a review of my account status.

Please let me know if any additional information is needed on my end. I truly hope to be able to use your platforms again, as I value the experiences and connections theyve offered.

Thank you for your time and consideration.

Best regards,
*********** *******
***************************************
**********
Initial Complaint
Date:07/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 22, 2025 I purchased a one year Tinder Platinum subscription. I have also purchased subscription services from Match group apps such as Hinge. The services often dont work at all or as advertised and Ive even seen features removed after Ive paid for them while still within the period Ive paid for. Ive let plenty of these issues slide in the past. As of today, my accounts were banned with no reasonable explanation, only pointing to vague terms of service, which is apparently a thing match group does. They also police the app in an unfair and potentially discriminatory manner as Ive reported plenty of people for violations such as harassment, profanity, scams, bad in person behavior and fake accounts. the Every time I would get fed up and take a break from the app these same people would still be there when Id make a new account. I dont even know at this point which platform I was actually banned from since I was blanket banned from all match services. Now the main issue at hand is that I paid $149.99 for a year of service which I to date have used about 5 months of so there are 7 months of paid service which it is only fair that I receive a refund for since the services Ive paid for are no longer being rendered. Thank you for your time looking into this matter and helping to resolve it.
Business Response
Date: 07/19/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint Mathewes, Mark #********

Good Morning,

We are forwarding this response on behalf of ***********
Be assured that Tinder does not discriminate on the basis of any protected characteristics and applies its Terms of Use universally across all users.
Users who are eligible to submit an appeal may do so by following the instructions for *********************** **************************************************************************************************************

The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"

Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.

If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, the account will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.

Thank you for your understanding.

******************************************
*******************************************

Sincerely,

Match Group

Customer Answer
Date: 07/20/2025
I am rejecting this response because:
My concerns have not been addressed.
1. I have not received a reason for being banned. Within both of the applications (hinge, tinder) that I use, it says that I have been banned due to another account being banned. So either the system isnt working correctly, or there is some other inactive account out there or something. I dont know. Regardless, it doesnt say what this hypothetical duplicate account was banned for and the company is hiding behind legalese, policies, and canned statements that are clearly designed to allow it to do as little as possible to help resolve customer concerns.
2. The company has provided no way to reconcile the financial aspect of the problem - the fact that I am not able to use a service that I have paid for nor have any reasonable way to obtain a refund.
3. The appeals process did not give a reason for my account being banned aside from saying that it was due to some other account that either doesnt exist, I lost access to, or something of that nature ages ago and clearly does not reflect upon the present within the apps that I use now.
Business Response
Date: 07/21/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint Mathewes, Mark #********

Good Morning,

We are forwarding this response on behalf of ***********
Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

Please note that if the appeal request is denied the account will not be eligible for reinstatement unless the appeal decision is updated to reflect otherwise.

As explained in the Tinder Terms of Use that members agree to when joining the services, "If your account is terminated by you or by Tinder for any reason, these Terms continue and remain enforceable between you and Tinder, and you will not be entitled to any refund for purchases made. Your information will be maintained and deleted in accordance with our Privacy Policy."
Thank you.

******************************************
*******************************************

Sincerely,

Match Group
Customer Answer
Date: 07/21/2025
I am rejecting this response because:
1. The company refused to provide any support beyond referring to company policy.
2. The company policy is designed to steal money from customers by offering a discount for buying services in advance, which lures customers into taking the better deal trusting that the company will deliver the services paid for which they (at their discretion) may or may not deliver while retaining the full amount paid for the aforementioned services and offering no refund if they do not. Ive not encountered nor even heard of any other company that does this, but I dont expect that this policy would hold up in court.
Initial Complaint
Date:07/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 15, 2025, my account with ******************* (BPM) was banned without explanation. On July 16, 2025, I submitted an appeal, which in particular part advised them (BPM) that I had no idea as to the reason for the ban and assumed it was due to human error. On July 17, 2025, I received an email stating that my ban remains in effect, that their decision is final, and they will not respond to any additional emails. I had to assume that the ban was based on a brief contact I had with a person on BlackPeopleMeet the night before. I have attached a complete copy of the text message for your viewing. I believe that I am the victim of revenge reporting because after the telephone call I had with the person, I sent her a text msg the next day informing her that we are not compatible. Although there was an exchange of pictures of our children (mine 19 and 15) and her adult sons, nothing whatsoever was exchanged that was inappropriate. Moreover, she asked to see pics of my, "lovely girls," but I did not request the same. I am concerned that I have been defamed by the person who caused me to be banned.
Business Response
Date: 07/18/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint Hall, Winston #********

Good Morning,

Please be advised that services within the Match Group family of businesses operate their own independent appeal processes. Users must submit an appeal request using the appropriate form and process for consideration.

If you have additional information pertaining to the appeal request, we recommend replying directly to the appeal ticket so that the documentation can be reviewed by the assigned representative.
Thank you for your understanding.

Sincerely,
Match Group
Customer Answer
Date: 07/21/2025
I have reviewed the business's response and accept this resolution. Although I did not receive an apology for the unjustified ban or any assurances that the person who provided false information would be properly reprimanded, I am generally satisfied with Matchs response since my account was reinstated on July 19, 2025. Thank you,BBB.
Initial Complaint
Date:07/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hinge App (Match.com) banned my account due to my phone being hacked by a friend. Ive been a long-term paid user of hinge for 2 years, and I was immediately banned.
Business Response
Date: 07/17/2025
Match Group Americas, LLC
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint Ang, Bryan #********

Good Morning,
We are forwarding this response on behalf of ***********

Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at ***********************************************************************************

Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge Privacy Policy.

Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or Match Group employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Initial Complaint
Date:07/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Description of the Problem:On or around June 30, 2025, I purchased a 3-month subscription to Hinge, totaling $160. Shortly after this purchase, my account was permanently banned without any explanation or warning. I received only a generic response referring to Hinges Terms of Service and was not given any evidence of wrongdoing or a meaningful opportunity to appeal.I attempted to contact Hinge multiple times through their support email and web form, requesting clarity on the ban or a refund. I explained that I had done nothing to violate their guidelines and that the ban appeared to be either a mistake or the result of false reporting. Despite this, I was met with automated, non-specific replies and no resolution. I also attempted to create a new account using a different device and email address, and was banned again within minutes, indicating Hinge is likely using overly aggressive automated systems without due process.The business committed to providing a dating service for a paid duration, which I never received. I am seeking a full refund of $160, as I was banned without cause and denied access to the service I paid for.
Business Response
Date: 07/16/2025
Match Group Americas, LLC
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint ******, Will #********

Good Afternoon,

We are forwarding this response on behalf of ***********

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.

************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Initial Complaint
Date:07/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was banned from Hinge without warning or any specific reason provided. I received an automated response stating I violated the Terms of Service, but no explanation or evidence was given.I downloaded my full ********** export and reviewed everything. I found no harassment, abuse, or guideline violations. One mildly sexual message I sent was to someone I matched with and actually dated in real life. It was clearly not unsolicited or inappropriate in context.I have emailed Hinge support multiple times over the last week requesting a human-led review, and Ive only received vague, automated replies.I am a paying HingeX subscriber and have used the platform respectfully. Im also still active on other Match Group apps without issue, which makes this ban feel like an ******** asking for a proper review and explanation, not a copy-paste dismissal.
Business Response
Date: 07/16/2025
Match Group Americas, LLC
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint ******* , **** #********

Good Morning,

We are forwarding this response on behalf of ***********

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.

************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

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Sincerely,

Match Group

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