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Business Profile

Online Dating Services

Match Group Americas, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Complaints

This profile includes complaints for Match Group Americas, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Match Group Americas, LLC has 12 locations, listed below.

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    Customer Complaints Summary

    • 4,131 total complaints in the last 3 years.
    • 1,924 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently received a ban on my OkCupid account for apparently breaching their terms of service/community guidelines. I know I havent breached them. I treat everyone with respect, and typically if I decide Im not interested in a match I just unmatch them. I have never breached the conduct rules on the website. The site is however very infested with fake accounts, particularly with crypto scammers. And off platform I have called out many scammers. I am very adamant about reporting them on the site as well if they are still matched. I think I was reported as revenge due to my diligence in that regard.

      Business Response

      Date: 03/21/2025

      ***********
      PO Box 25458
      ****************
      March 20, 2025  
      VIA ONLINE RESPONSE
      Re: BBB Complaint ********, ****** #********

      Good Morning,

      We are forwarding this response on behalf of *******************

      OkCupid users who believe their account may have been suspended in error may submit an appeal request by following the instructions at *****************************************************************************************************

      A representative will review the request and respond directly with an appeal decision once the review has been concluded. Please note that appeal requests are reviewed in the order they are received, and we are unable to expedite the position of an appeal in the processing queue.

      Sincerely,

      Match Group

      Customer Answer

      Date: 03/21/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dedicated a significant amount of time to using their apps, forming meaningful friendships along the way. However, I was unexpectedly banned despite not violating any terms or conditions. I suspect this may be due to their algorithm mistakenly flagging me because I have an identical twin brother who also uses the app. It might have incorrectly assumed we were operating multiple profiles, or perhaps matches reported us under this misunderstanding. Regardless, this assumption is incorrect.

      Business Response

      Date: 03/21/2025

      Match Group Americas, LLC
      PO Box 25458
      ****************
      March 21, 2025
      VIA ONLINE RESPONSE
      Re: BBB Complaint Gtz, ***** #********

      Good Morning,

      We are forwarding this response on behalf of ***********

      Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact a prior appeal decision or expedite the position of a pending request in Hinge's processing queue. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.

      ************************************************************************************

      As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally, Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo."

      We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

      ***********************
      ****************************************************************************************************

      Sincerely,

      Match Group

      Customer Answer

      Date: 03/25/2025

      I am rejecting this response because I have not violated any terms or rules. Its possible that the algorithm flagged my account due to my twin brother having an account as well, mistakenly identifying it as a duplicate. However, Hinge/Match Group has not specified any rule I supposedly violated, which I find quite perplexing.

      Business Response

      Date: 03/26/2025

      Match Group Americas, LLC
      PO Box 25458
      ****************
      March 26, 2025
      VIA ONLINE RESPONSE

      Re: BBB Complaint Gtz, ***** #********

      Good Morning,

      We are forwarding this response on behalf of ***********

      Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

      We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

      Thank you for your understanding.

      ***********************
      ****************************************************************************************************

      Sincerely,

      Match Group

    • Initial Complaint

      Date:03/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon,My name is ****** ***** and I am from around the **********, ** region and I purchased a 6 month subscription to match.com on Sunday 3/16/2025. I was having difficulties with my card at the time and had 3 failed payments that I was charges with. I was able to successfully use my other card for the purchase but my one credit card is charged with the 3 false payments totaling over $500. I did make 2 attempts (3/16 and yesterday afternoon) already through email asking for my credit card to be reimbursed and match.com has refused to issue me a refund as well as respond to my email. I should have at this point been refunded as I do not wish to spend up to $700 for a 6 month service (6month service is $171). I demand for this to be resolved and my money refunded!!!!You will see that the charges do show as pending but I have confirmation from the bank that they have been approved and are scheduled to be posted to my account within a day or so. Hence I will be responsible for these false charges. Please see to my request.****** ***** ************

      Business Response

      Date: 03/21/2025

      Match Group Americas, LLC
      PO Box 25458
      ****************
      March 20, 2025 
      VIA ONLINE RESPONSE
      Re: BBB Complaint *****, ****** #********

      Good Morning,

      To clarify any potential misunderstanding, our records show only one successful charge of $171.66 on 3/16/2025 made on the account registered with the information provided. The other attempted charges on this date show as failed rather than pending, meaning that they have been rejected by the payment method provider. Match is unable to cancel or refund failed payments as the transactions were not completed and no funds have been exchanged. We recommend contacting the payment method provider for further questions or concerns pertaining to why these charges may have been rejected.

      If for any reason this concern pertains to an account that was registered with a different e-mail address and phone number than what has been provided, we ask that this information be forwarded so that we can review.

      Sincerely,

      Match Group


    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Match group has banned me on tinder with no reason or way of resolution. I believe someone was impersonating my photos and got me banned.They allowed me to resubscribe on my new phone number and let me purchase their premium services before banning me with no refund.

      Business Response

      Date: 03/20/2025

      Match Group Americas, LLC
      PO Box 25458
      ****************
      March 20, 2025  
      VIA ONLINE RESPONSE
      Re: BBB Complaint *****, ******** #********

      Good Morning,

      We are forwarding this response on behalf of ***********

      Users who are eligible to submit an appeal may do so by following the instructions for *********************** **************************************************************************************************************

      The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"

      Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.

      If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, the account will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.

      Thank you for your understanding.

      ******************************************
      *******************************************

      Sincerely,

      Match Group

      Customer Answer

      Date: 03/20/2025

      I am rejecting this response because:   

       

      i have been given no reason for the ban or any way of appealing it. You should not be allowed to force permanent bans when you have a monopoly on dating. 

       

      Business Response

      Date: 03/26/2025

      Match Group Americas, LLC
      PO Box 25458
      ****************
      March 26, 2025  
      VIA ONLINE RESPONSE
      Re: BBB Complaint *****, ******** #********

      Good Morning,

      We are forwarding this response on behalf of ***********

      We encourage users with accounts eligible to submit an appeal to do so by through *********************** **************************************************************************************************************

      Unfortunately, if the ban is not eligible for appeal, the account is not able to be reinstated.

      Thank you for your understanding.

      ******************************************
      *******************************************

      Sincerely,

      Match Group

      Customer Answer

      Date: 03/26/2025

      I am rejecting this response because:   

      you have created a monopoly on socializing and provide no reason or recourse for your bans

    • Initial Complaint

      Date:03/19/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint regarding an issue I recently experienced with ****** and Hinge, both owned by Match Group.I believe I was wrongfully banned from Tinder due to what appears to be a possible technical error or misunderstanding. Shortly after being banned from ******, I also discovered that my Hinge account was banned as well, seemingly as a result of the same issue. I have reviewed the community guidelines and terms of service for both platforms, and I am confident that I did not engage in any behavior that would warrant a ban.I have made several attempts to contact ****** and Hinge customer support to seek clarification and request a review of my case, but unfortunately, I have not received a satisfactory response or resolution. I am deeply interested in resolving this situation and would appreciate any assistance you can provide in facilitating communication with Match Group to reconsider the decision and reinstate my *********** an avid user of these platforms, I value the opportunities they provide for meaningful connections, and I would be grateful for the chance to continue using them.Thank you in advance for your time and assistance in this matter. I look forward to hearing from you.The name and number associated with the account is ************************ and ************

      Business Response

      Date: 03/20/2025

      Match Group Americas, LLC
      PO Box 25458
      ****************
      March 20, 2025  
      VIA ONLINE RESPONSE
      Re: BBB Complaint ********, ******* #********

      Good Morning,

      Please be advised that services within the Match Group family of businesses operate their own independent appeal processes. Users must submit an appeal request using the appropriate form and process for consideration.

      Hinge users must submit appeal requests to Hinge by following the instructions for the Hinge appeal form at ***********************************************************************************

      Thank you for your understanding.

      Sincerely,

      Match Group

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Tinder on 3/18/2025 and have not been able to delete it after it has not worked. I have asked them repeatedly to either make my account work or delete it. I was banned for no reason at all!! I have heard that Tinder bans African American users and discriminates against us and this is another case. I have done absolutely nothing wrong but was banned and they wont let me delete my account. Please help me!!

      Business Response

      Date: 03/20/2025

      Match Group Americas, LLC
      PO Box 25458
      ****************
      March 20, 2025  
      VIA ONLINE RESPONSE
      Re: BBB Complaint ****, ***** #********

      Good Morning,

      We are forwarding this response on behalf of ***********

      Tinder members with accounts in good standing may delete their account by following the instructions at **************************************************************************************

      Tinder support may also be contacted for assistance with this request at *************************************************

      Tinder accounts may periodically be presented with a series of verification challenges that must be completed prior to using other features of Tinder such as the account deletion tool. These challenges help ****** maintain the integrity and security of the service. In some instances, the results of verification challenges may require review from Tinder, in which case these requests will be reviewed in the order they are received.

      Please note at the time of this response that there are no verification challenges pending for this account, and the account is functioning normally. Features such as the account deletion tool should also be available. 

      ******************************************
      *******************************************

      Sincerely,

      Match Group


    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I matched with a lady on hinge a few months ago. She has kids but dont believe she mentioned that on her profile. Once we got to talking outside of hinge (text message) she advised me that she has 3 kids. Which I wasnt interested in or looking for. I told her exactly that which then got her mad for some reason, even though weve only started talking that same day. Before I blocked her number she mentioned about reporting me, a couple hours later my hinge account got banned. Not sure what she mentioned but, the appeal process from hinge doesnt not work. Since match group is the owner I also got banned from other dating apps as well. Just dont find it fair I got banned off a lie

      Business Response

      Date: 03/20/2025

      Match Group Americas, LLC
      PO Box 25458
      ****************
      March 20, 2025  
      VIA ONLINE RESPONSE
      Re: BBB Complaint ******, **** #********

      Good Morning,

      We are forwarding this response on behalf of ***********

      Users who are eligible to submit an appeal may do so by following the instructions for *********************** **************************************************************************************************************

      The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"

      Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.

      If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, the account will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.

      Thank you for your understanding.

      ******************************************
      *******************************************

      Sincerely,

      Match Group

    • Initial Complaint

      Date:03/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hope youre doing well. Im reaching out regarding an issue with Hinge. On December 3rd 2024, my account was banned without any explanation. I did not receive any prior warnings or details about the reason for the ban, which has left me confused and ************* a user who has followed community guidelines, I believe I deserve transparency regarding this decision. I attempted to contact Hinges support team, but I have not received a clear response.I would appreciate your help in addressing this matter and facilitating communication with Hinge to either reinstate my account or provide a legitimate reason for the ban.Thank you for your time and assistance. I look forward to your response.

      Business Response

      Date: 03/19/2025

      Match Group Americas, LLC
      PO Box 25458
      ****************

      VIA ONLINE RESPONSE

      Re: BBB Complaint *******, ****** #********

      Good Morning,

      We are forwarding this response on behalf of ***********

      Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.

      Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge's Privacy Policy.

      Thank you for your understanding.

      ***********************
      *************************
      ****************************************************************************************************

      Sincerely,

      Match Group

    • Initial Complaint

      Date:03/18/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Match.com has no telephone number to call to seek complaint resolution and all emails go unanswered. I asked multiple times for a refund after the last time they charged me as I have not used their services since the fall of 2021. They just charged me again. This is asinine as they are not answerable to anyone because you cannot speak to anyone.

      Business Response

      Date: 03/19/2025

      Match Group Americas, LLC
      PO Box 25458
      ****************
      March 19, 2025  
      VIA ONLINE RESPONSE
      Re: BBB Complaint ******, ****** #********

      Good Morning,

      We apologize for any delays in response to an outstanding support ticket. After review, we can confirm that a rfund

      "You will have the opportunity to purchase products and services from Match. If you purchase a subscription, it will automatically renew and you will be charged until you cancel." Members may cancel their subscription at any time by following the instructions at *****************************************************************************

      Although the Match Terms of Use explain that "[g]enerally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods," we strive to provide current and former members with a positive experience and have issued a one-time courtesy refund for the renewal charges dated 9/13/2024 and 3/15/2025 and cancelled the associated subscription. Funds will be returned to the original method of payment and may take 5-10 business days to be received.

      ***************************************************

      *****************************************************

      Sincerely,

      Match Group

      Customer Answer

      Date: 03/19/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Request for Review of Account Ban Hi,I am writing to request a review of my ban from Tinder, which I believe was unfair. I have always adhered to the Community Guidelines, and I am unsure why my account was banned.Just a day before the ban, ****** support had reactivated my account after resolving a technical issue, confirming that my profile was in good standing. Given the short time frame, it seems unlikely that any significant violation could have occurred. In fact, I discovered the ban when I returned home and found I could not log in, even though I had not been using the app at that time.I am confused by this situation, as I have never received a warning or explanation regarding my ban. If this was a mistake, I kindly request a second chance. I have enjoyed using Tinder and would appreciate the opportunity to return.Thank you for considering my request.

      Business Response

      Date: 03/18/2025

      Match Group Americas, LLC
      PO Box 25458
      ****************
      March 18, 2025  
      VIA ONLINE RESPONSE
      Re: BBB Complaint B, Patrick  #********

      Good Morning,

      We are forwarding this response on behalf of ***********

      Tinder accounts may periodically be presented with a series of verification challenges that must be completed prior to using other features of Tinder. These challenges help ****** maintain the integrity and security of the service.

      We recommend reviewing the account to confirm there are no verification challenges pending.

      In some instances, the results of verification challenges may require review from Tinder, in which case these requests will be reviewed in the order they are received.

      ******************************************
      *******************************************

      Sincerely,

      Match Group

      Customer Answer

      Date: 03/18/2025

      I am rejecting this response because:   it says sometimes there are challenges present. This is not the case with mine. WhenI attempt to sign in, nothing happens. As mentioned, the account was already reviewed before by support and was fine after that. Please check the account and see that it is working fine and enable it if there is some issue preventing it from working.

      Customer Answer

      Date: 03/19/2025

      Today, the account worked momentarily but I was then presented with a challenge which I completed but am locked out again. It appears to be some technical issue so please have a look. Thank you

      Business Response

      Date: 03/20/2025

      Match Group Americas, LLC
      PO Box 25458
      ******, ** 75225
      March 20, 2025  
      VIA ONLINE RESPONSE
      Re: BBB Complaint B, Patrick  #********

      Good Morning,

      We are forwarding this response on behalf of ***********

      Please be advised that challenges may be presented to an account more than once. If the results of verification challenges review from Tinder, the request must be reviewed by a representative. Although Tinder strives to review these cases as quickly as possible, these reviews are handled in the order that they are received.

      We apologize for any inconvenience.

      ******************************************
      *******************************************

      Sincerely,

      Match Group

    Match Group Americas, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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