Complaints

This profile includes complaints for Match Group Americas, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Match Group Americas, LLC

  8750 N. Central Expressway, Suite 1400 Dallas, TX 75231

• 

  Plentyoffish Media Inc

  1529 Pender Street W. Vancouver, BC V6G 3J3

• 

  MeetMoi LLC

  520 Broadway, 10th Floor New York, NY 10012

• 

  Match Group Americas, LLC

  PO Box 25472 Dallas, TX 75225-1472

• 

  Plentyoffish Media Inc

  2625 555 W Hastings St Vancouver, BC V6B 4N5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of Black People Meet and Match off and on for years. I recently joined both. I also renewed my subscription to Match for an additional 3 months, but decided to remove my profile for a while, but that option is no longer there, so I deactivated knowing that I still had 3 months thinking that I could get a refund. The very next day I went to the site to log on and it had me locked out. I tried to reset my password, but I never received an email. I tried several times, and then finally I received an email suggesting that I check my spam, trash, and promotions tab. I checked all 3, but never received a reset password. I find it ironic that I received the email telling me what to look for, but never received a reset password email. Match seems to take advantage of people who are truly looking for love. I have spent quite a bit of money on these sites, and its sad that they treat people so poorly. I would like a refund for both sites.

  Customer Answer

  Date: 08/10/2023

  Match has reached out to me.  Issue is now resolved.

  Business Response

  Date: 08/14/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  August 14, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Morning,
  
  Our records show that the Match account linked to the credentials provided is not banned or restricted by Match, and a successful login has occurred within 24 hours. For troubleshooting assistance, we recommend contacting Match ************* at *********************************************************
  
  The BlackPeopleMeet account registered with the information provided was self-deleted on 7/10/23. Please note that deleted accounts are unrecoverable and cannot be restored. However, ******* may create a new BlackPeopleMeet account to continue enjoying the service.

  
  Sincerely,
  
  
  Match Group
  

  Customer Answer

  Date: 08/24/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from the app for no apparent reason. I recieved a message from a disturbed person who claimed they would report my profile simply because I rejected them. My profile was banned/terminated very shortly after.

  Business Response

  Date: 08/09/2023

  Humor Rainbow, Inc.

  PO Box 25458
  ******, ** 75225
  August 9, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  We have reviewed our records and can confirm that Tinder made the decision to ban **** after we received report(s) of behavior that violates our Terms of Use. Due to the nature of the report(s) a warning was not appropriate or consistent with our policies, and **** was banned from Tinder. We believe this to be in the best interest of our member community. Per the Tinder Terms of Use, Tinder may, at its sole discretion, terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service. The OkCupid Terms and Conditions require that "You have not previously been removed from our Services or our affiliates services by us or our affiliates, unless you have our express written permission to create a new account." Therefore, ****'s OkCupid account was also terminated as **** is not eligible to create or possess an OkCupid account.
  
  In order to protect the privacy of our users and maintain the integrity of the reporting process, Tinder does not disclose specifics regarding any report(s) submitted. We understand that *************** want further details, but hope they can appreciate that these policies protect all users including them. While we are unable to share details regarding user reports to protect the privacy and safety of all users, we can confirm that there is no evidence that the report(s)were motivated by retaliation, hate, discrimination, or other malicious intent.We can also confirm this same action would be taken against any user based on the reported concern(s)
  
  While we understand that *************** remain dissatisfied with our response, this account will not be reinstated. In addition, any new accounts **** creates will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  ***************************************
  *******************************************
  
  Sincerely,
  

  OkCupid

• Initial Complaint

  Date:08/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 6th I purchased a new subscription. On August 8th while using the app I had login problems and after several attempts to login i got a notice that I was banned. I have used the app for over 5 years without incident. I have clearly read all terms of conduct and I have not violated anything. Support refuses to look into issue and provide any information as to why banned. I was banned in error 2 days into an one year subscription. I request delivery of services or details on what was violated per the terms. I respectfully just want to be a customer but nobody will accept the fact that bots make mistakes also.

  Business Response

  Date: 08/09/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  August 9, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID 

  
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  We have reviewed our records and can confirm that Tinder made the decision to ban this account for violations of our Terms of Use. Per the Tinder Terms of Use, Tinder may, at its sole discretion, terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service.
  
  Due to privacy and security concerns, we are unable to disclose additional specifics of this decision. 

  While we understand that *** may remain dissatisfied with our response, we cannot compromise the Tinder community by reinstating this account. In addition, any new accounts they create will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group

  Customer Answer

  Date: 08/15/2023

  I am rejecting this response because:   The company sent a boilerplate response without providing any specific details.   As I am 100% certain I did not violate policies the company is not acting in good faith to a paying customer.   

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Randomly banned after having the app for awhile and making a lot of amazing connections and seemingly having only positive interactions. I want to get my account back as I have not violated any of the terms and conditions and would like an explanation behind my ban .

  Business Response

  Date: 08/09/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  August 9, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  
  Good Morning,
  
  We are forwarding this response on behalf of Hinge.
  
  We have reviewed our records and can confirm that Hinge made the decision to ban ***** after we received report(s) of behavior that violates our Terms of Use. Due to the nature of the report(s) a warning was not appropriate or consistent with our policies, and ***** was banned from Hinge. We believe this to be in the best interest of our member community. Per the Hinge Terms of Use, Hinge may, at its sole discretion, terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services.
  
  In order to protect the privacy of our users and maintain the integrity of the reporting process, Hinge does not disclose specifics regarding any report(s) submitted. We understand that ***** may want further details, but hope they can appreciate that these policies protect all users including them. While we are unable to share details regarding user reports to protect the privacy and safety of all users, we can confirm that there is no evidence that the report(s) were motivated by retaliation, hate, discrimination, or other malicious intent.
  
  While we understand that ***** may remain dissatisfied with our response, we cannot compromise the *************** by reinstating this account. In addition, any new accounts ***** creates will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  
  Sincerely,
  
  Match Group

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from hinge today 08/08/2023 after purchasing the $49.99 subscription and given no reason for my ban or refund. This is completely unacceptable and dishonest practice. I have also submitted an appeal to Hinge today for my account to be unbanned with no response.

  Business Response

  Date: 08/09/2023

  
  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  August 9, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  
  Good Morning,
  
  
  Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.  As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above."
  
  
  ***********************
  *************************
  ****************************************************************************************************
  
  
  Sincerely,
  
  Hinge
  
  

• Initial Complaint

  Date:08/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For an unknown reason I seem to have violated the terms and conditions.After already sending several mail asking for a reply or explanation I received standard answers without explanations.

  Business Response

  Date: 08/08/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  August 8, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID 
  
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  We have reviewed our records and can confirm that Tinder made the decision to ban this account for profile text that violates the Tinder Community Guidelines, which explain "Share cautiously and thoughtfully. Dont publicly broadcast your personal information or ways for people to connect with you (no public displays of things like phone numbers, emails, or social handles." Tinder removed this text and issued a warning for the violation, and this account was banned after the profile text was re-uploaded. Per the Tinder Terms of Use, Tinder may, at its sole discretion, terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service.
  
  *************************************************************************
  
  While we understand that ***************** remain dissatisfied with our response, we cannot compromise the Tinder community by reinstating this account. In addition, any new accounts they create will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group
  
  

  Customer Answer

  Date: 08/17/2023

  I am rejecting this response because:

   

  Dear,

  I was unaware that social handles were not allowed for which I sincerely apologize, as I never received any warnings whatsoever that I was breaking this rule.
  I do would like to use the app again and will no longer mention any social handles.

   

  Kind regards,

  *********************
  

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started an account on 8/5/23. I was online for a few hours, had verified the account through my email and logged in via my appleID. There were no crass, inappropriate information or pictures on my account, nor in any private messages. Within hours, my account was banned and despite 5 email exchanges with them on this issue, they refuse to tell me why specifically my account has been banned or how to appeal. They repeat that my account has been banned bc it violated their terms of service or community guidelines, but refuse to say which one(s), how, or how to get this decision reviewed. They have failed to demonstrate any instance where I have violated their terms of service and given me no information as to how to get this appealed or reviewed.

  Business Response

  Date: 08/08/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  August 7, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID 
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  We have reviewed our records and can confirm that Tinder made the decision to ban this account for violations of our Terms of Use. Per the Tinder Terms of Use, Tinder may, at its sole discretion, terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service.
  
  Due to privacy and security concerns, we are unable to disclose additional specifics of this decision. 

  
  While we understand that ****** may remain dissatisfied with our response, we cannot compromise the Tinder community by reinstating this account. In addition, any new accounts they create will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group
  

  
  

  Customer Answer

  Date: 08/08/2023

  I am rejecting this response because the business insists on saying I violated their terms of service with no explanation of how they have determined this fact and what specific terms of service or community guideline was broken and how. This is an arbitrary decision with no explanation of any facts and the company insists on simply restating over and over that a term or guideline was broken. This account was in no way violating their terms of service or their community guidelines and to claim it was and to refuse to review, explain, and refund the subscription fee is a gross overreach of the company's power and not in keeping with the very community they claim in their own guidelines to be protecting. 

• Initial Complaint

  Date:08/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Created an account less than one week ago. Banned from using the app for violation of T&S despite never receiving or sending messages. When appealed no information was given.

  Business Response

  Date: 08/08/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  August 7, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Morning,

  
  We are forwarding this response on behalf of Hinge. 
  
  As indicated in this complaint, Hinge has previously denied this appeal request. Please understand that this decision is not automated, and submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in these Terms of Use, Hinge may,at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  We understand that ************* want additional details. However, as we previously explained in our denial of this appeal, we are unable to discuss further specifics of this decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. However, be assured that this decision has been thoroughly reviewed, and this ban is proper.
  
  We understand this is not the decision *** would like, but they will remain banned from Hinge. Any new accounts *** creates will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Match Group

  Customer Answer

  Date: 08/08/2023

  I am rejecting this response because:   There is no possible way I violated their TOS. No messages were sent to or from account. My biography was not in violation of TOS. I would like an explanation on exactly what was violated. Like I stated before there were 0 messages sent or received to my account. 

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe I was revenge reported on the hinge dating app. Ive never done anything wrong and my dating life has suffered because of my ban. Also *** tried appealing but nobody helps. My dating life shouldnt suffer because some people have bad motives. I believe I was sabotaged by someone I know and in turn my dating life has essentially disappeared

  Business Response

  Date: 08/07/2023

  
  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  August 7, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  
  Good Morning,
  
  
  We are relaying this response on behalf of Hinge.

  As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above. ************************************************************************************

  Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal. 

  
  ***********************
  *************************
  ****************************************************************************************************
  
  
  Sincerely,
  
  Match Group

  
  

  Customer Answer

  Date: 01/24/2024

  My account was banned once again! Ive never violated any terms of service. Im still a paying customer and plan on continuing to use ********************. Ive been getting revenge reported and had my dating life suffer due to peoples ill intentions.

   

  please reinstate my account, I tried to appeal to no avail.

  Business Response

  Date: 02/01/2024

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  February 1, 2024
  VIA ONLINE RESPONSE
  Re: Complaint ID
  
  Good Morning,
  
  
  We are relaying this response on behalf of Hinge.

  As per our previous response, Hinge appeals must be submitted to Hinge by following the instructions at ***************************************************************************************************
  

  Appeal requests submitted through this channel cannot be processed.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Match Group
  

  
  

  Customer Answer

  Date: 02/01/2024

  I am rejecting this response because:   Ive made an attempt to appeal and it was shut down within four minutes. I dont think my complaint is being taken seriously and I feel Im being harassed by Match at this point. Please unban my account. You have ruined my dating life

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After moving to a new city, i decided i wanted to try to use hinge. Everything was going pretty well, i was a subscribed user and making good connections through the app. I was then removed from the app with no warning. I dont think i didnt anything to deserve a ban and I think it was an unfair ban. I have tried contacting hinge through their support but they do not respond. I would really like to be back on the app as it was a good tool to meet people in a new city

  Business Response

  Date: 08/07/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  August 7, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  
  Good Morning,
  
  Members must submit appeal requests to Hinge by following the instructions at ************************************************************************************
  
  As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal. 
  
  
  ***********************
  *************************
  ****************************************************************************************************
  
  
  Sincerely,
  
  Match Group
  
  

  Customer Answer

  Date: 08/08/2023

  I have reviewed the business response and accept this resolution.