Complaints

This profile includes complaints for Hinge, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hinge, Inc.

  PO Box 25472 Dallas, TX 75225-1472

• 

  Hinge, Inc.

  8750 N Central Expy STE 1400 Dallas, TX 75231-6435

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive recently turned to his to get back into the dating at the end of relationship using the app was great. The experience was great, but then one day I went to the app as usual to have a conversation and I got a pop-up of me being banned and I dont understand why because Ive had nothing but innocent and, genuine conversations with everybody I talk to on that app so for me to be banned for anything its just ridiculous and he has yet to give me a proper reason on why I have been banned or any proof on what I did to be banned so basically just feel like Im being banned for nothing because I have no idea what is going on or what I did so Im fine as complaint to hopefully get some answers and give me unplanned because I havent done anything at all and if if I have, Ill gladly take full accountability, but like I said, Im on an app to just date and find the love of my life

  Business Response

  Date: 10/03/2024

  Hinge, Inc.
  PO Box 25458
  Dallas, TX 75225
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint Lewis, Madison #22373840
  
  Good afternoon,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinge’s appeal instructions, “Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.”
  
  https://hingeapp.zendesk.com/hc/en-us/articles/360061998734-How-can-I-appeal-my-ban-
  
  As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  https://hinge.co/terms/
  https://hinge.co/privacy/
  https://hingeapp.zendesk.com/hc/en-us/articles/360003288753-Member-Principles-Expectations-Reporting
  
  
  Sincerely,
  
  Hinge
  

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hinge account removed. No reason, No inappropriate use, or against any policy, would like it reinstated.

  Business Response

  Date: 10/04/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint **********, David #********
  
  Good Afternoon,
  
  Please be advised that Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Hinge continues to improve its appeals process. If a response has not been received within 3 months of the initial appeal, please use the link on the page linked above to submit a ticket.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 10/09/2024

  I have reviewed the business response and accept this resolution. 
  

   

• Initial Complaint

  Date:10/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Using my email address ********************* i had been signed up to hinge for a number of years. I always complied with the terms of service and was always respectfull. I use the app to make friends and date all around the world. I recently was a victim of identity theft, where my email, phone number and bank accounts were all compromised and hacked. Around the same time i was banned from hinge with no explaination, and my appeal was denied so i imagine it has something to do with the identity theft. I have reached out to them multiple times and recieved no responses or assistance. I would like this looked into and hopefully my account reinstated.

  Business Response

  Date: 10/04/2024

  Hinge, Inc.
  PO Box 25458
  Dallas, TX 75225
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint Flugge, Oliver #22373479
  
  Good afternoon,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinge’s appeal instructions, “Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.”
  
  https://hingeapp.zendesk.com/hc/en-us/articles/360061998734-How-can-I-appeal-my-ban-
  
  As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  https://hinge.co/terms/
  https://hinge.co/privacy/
  https://hingeapp.zendesk.com/hc/en-us/articles/360003288753-Member-Principles-Expectations-Reporting
  
  
  Sincerely,
  
  Hinge
  

• Initial Complaint

  Date:10/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned on Hinge in February, I believe I was wrongfully taken down as a fake account when the account was accurately me, as I go by my middle name ********* frequently (the name the account was under). I appealed and remained banned with no explanation. I had no issues with any of my matches, no reason I can genuinely think that I wouldve gotten banned for otherwise. Thank you

  Business Response

  Date: 10/03/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******, Addison #********
  
  Good afternoon,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge
  

  Customer Answer

  Date: 10/04/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:10/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal and paying customer of ********************, consistently subscribing to their highest subscription tier. I have always been satisfied with the service and truly appreciated the people Hinge has allowed me to meet, never having had a bad experience. Recently, however, my account was banned, and I believe this was due to an automatic word recognition error. During a friendly conversation where a user complimented me, I used the word booty in a lighthearted response. The conversation was not of any graphic nature.Approximately 20 minutes after this message, I attempted to log into my account and was notified that I had been banned. I immediately tried to appeal the decision, but I seemingly received an automatic response that did not address my specific situation.Hinge is allowing me to submit another appeal through the app, but unfortunately, when I attempt to do so, the app starts glitching and repeatedly says the action could not be performed. Ive been unable to submit my appeal due to this technical issue. I believe the ban was unfair and caused by an automated system error.I would like the opportunity to use the Hinge app again, subscribe, and continue giving Hinge my business. I am requesting a review of my case and for my account to be reinstated.

  Business Response

  Date: 10/04/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******, Kevin #********
  
  Good afternoon,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge
  

  Customer Answer

  Date: 10/07/2024

  I am rejecting this response because:   
  

  Good afternoon,
  
  Thank you for your response and for providing additional information regarding my appeal. While I appreciate that Hinge has a process in place for reviewing appeals and that these decisions are not automated, I still believe that my ban was unfair and may have been the result of a misunderstanding or miscommunication. I have always valued the platform and the connections Ive made, and I would very much like to continue using Hinge.
  
  I understand and respect Hinges policies and want to assure you that, if given the opportunity, I will fully adhere to all the rules and guidelines moving forward. I believe my previous behavior was consistent with Hinges standards, and I sincerely hope for another chance to prove that my intent was never to misuse the platform.
  
  I kindly request that you reconsider my appeal. I value the service Hinge provides and am committed to upholding its values and community standards. I genuinely enjoy using Hinge and would like the chance to support the platform again as a subscribing member.
  
  Thank you for your time and understanding.
  
  Best regards,
  ***** ******

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 10/2/2024 my hinge profile was banned and removed by ***************. There were no stated reasons other than breach of terms and service. No specifics were provided. Upon repeal request I was denied and the ban upheld(after all of 3 minutes of review). I did not breach any terms or service or codes of conduct. If they have the data to support they can provide it which they have not done for me personally. I am not looking for monetary reimbursement but reinstatement of the account and an apology for wasting my time and also damaging my reputation with other matches.

  Customer Answer

  Date: 10/03/2024

  New screenshots from conversation on hinge with user who very likely revenge reported my account. These show no violated terms and a cordial conversation leading to more off hinge contact information requested. 

  Business Response

  Date: 10/04/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******, Caleb #********
  
  Good afternoon,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge
  

  Customer Answer

  Date: 10/07/2024

  I am rejecting this response because: There is no proof and absolutely no way the appeal was vetted by a human when the response came back within 3 minutes. Hinge and ********* are a trash organization and company. Not being able to state why someone was banned is just criminal and I am sure many other banned users feel the same. 

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account was wrongfully banned. I never knowingly violated the Hinge ToS and my account was banned and my appeal was denied. I dont have many options when it comes to meeting new people and not having access to Hinge ever again is a pretty severe punishment. I dont have any ill will towards the company, Id just like to know what I did wrong so that I dont do it again and I would like my account reinstated. No one is perfect and I ask for forgiveness for whatever it is that I have done.

  Business Response

  Date: 10/06/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *********, Michael #********
  
  Good afternoon,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge
  

  Customer Answer

  Date: 10/07/2024

  I am rejecting this response because:   

  I am sorry. I am not a perfect person and I may have sent things that were not right. I use your app a lot and there are some days that are more stressful than others, where I might not have shown restraint with my words. Looking back, I could understand if it may have violated your terms of service.

  My actions were wrong and I will make sure to be more vigilant and careful with what I say on your app in the future.

  I ask that my account be reinstated because it is the only way I have to meet new people and I am asking you for ***** in this matter. This banning serves as a strong warning, and a wake up call.

  I am sorry

• Initial Complaint

  Date:10/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, My name is ****** or Zeyna. I have been using Hinge on and off for the last 2 years. I recently went to ****** in August and my location changed on the app. Someone falsely reported me and had my account removed without any evidence claiming that I wasnt a real person. Even though Ive gone on several dates and met up with people while using Hinge. I have appealed with Hinge, sent out emails and even submitted my ID proving that I am who I say. They have done nothing to help me get my account back and are telling me to wait for an update. I would like your help in getting my account back because I genuinely do love using the app and have met great people on there.

  Business Response

  Date: 10/03/2024

  Hinge, Inc.
  PO Box 25458
  Dallas, TX 75225
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint Shire, Sainab #22372666
  
  Good afternoon,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinge’s appeal instructions, “Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.”
  
  https://hingeapp.zendesk.com/hc/en-us/articles/360061998734-How-can-I-appeal-my-ban-
  
  As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  https://hinge.co/terms/
  https://hingeapp.zendesk.com/hc/en-us/articles/360003288753-Member-Principles-Expectations-Reporting
  
  Sincerely,
  
  Hinge
  

• Initial Complaint

  Date:10/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an incident in Hinge where I matched with a woman and we supposedly had a good conversation.

  Business Response

  Date: 10/06/2024

  Hinge, Inc.
  PO Box 25458
  Dallas, TX 75225
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint Consumer: Le, Anh #22372647
  
  Good Afternoon,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinge’s appeal instructions, “Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.”
  
  https://hingeapp.zendesk.com/hc/en-us/articles/360061998734-How-can-I-appeal-my-ban-
  
  As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  https://hinge.co/terms/
  https://hingeapp.zendesk.com/hc/en-us/articles/360003288753-Member-Principles-Expectations-Reporting
  
  Sincerely,
  
  Hinge
  

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 2nd of October started a new account under my phone number ************* and email ********************* I hadnt finished my profile I was up to uploading my photos and had to pause my profile creation I was going to continue the next day. I recieved an email on the same day that my account had been removed and banned, I appealed and on the 3rd of October my appeal was found unsuccessful through an automated response and was banned, without stating how I had violated its terms. I dont see how I could violated terms when I had not finished my profile or activated it. I feel that the action taken against my account was done in a way that did not allow me do defend myself, and had caused mental distress, I would as hinge to reconsider my removal and let me back on the platform. I appreciated the time and consideration Best ***** *****

  Business Response

  Date: 10/19/2024

  Hinge, Inc.
  PO Box 25458
  ****************
  October 19, 2024   
  VIA ONLINE RESPONSE
  Re: BBB Complaint *****, ***** #********
  
  Good Morning,
  
  Appeal requests submitted through this channel cannot be processed. Members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Details relating to the underlying ban reason will be provided in the appeal decision if possible under the Hinge Privacy Policy. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
  
  If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination. Submitting additional requests through this channel will not impact the outcome of a prior appeal decision.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 10/24/2024

  I have reviewed the business response and accept this resolution. Also they contacted me personally and opened my account again.  As feed back Hinge only responds when a complaint is made to the bbb.