Business Profile

Online Dating Services

Hinge, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Complaints

This profile includes complaints for Hinge, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

14,921 total complaints in the last 3 years.
7,559 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I am reaching out to you because I recently discovered that my Hinge account was banned without any clear explanation or specific justification. I am extremely surprised and disappointed by this situation, especially as I am confident that I did not violate any of the platform's rules.I have always used Hinge seriously and respectfully, with the goal of making genuine and meaningful connections. I truly appreciate your app for its focus on long-term relationships, its intuitive interface, and the quality of the profiles. Thats precisely why I chose Hinge over other dating apps.I can assure you that I always follow the terms of service and community guidelines. If any mistake was made on my part, I am fully open to discussing it and correcting the situation.I would also like to apologize if a misunderstanding led to this ban. It was never my intention to go against the rules or harm anyones experience on the platform.Thank you in advance for taking the time to review my request. I sincerely hope to be able to rejoin the Hinge community soon.I look forward to hearing from ******** regards
Business Response
Date: 04/14/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint Barua, Hridoy #********

Good Morning,

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

***************************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally, Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/14/2025
I have reviewed the business response and accept this resolution.
Customer Answer
Date: 04/14/2025
***************start="56" data-end="59" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);">Everything was going well until one morning I woke up and found that my account had been deleted without any explanation. I dont understand what happened. Ive been using **** for about eight months now, and it means a lot to me. I tried to contact customer service by phone, but I didnt receive any response. Im really worried and would sincerely like to recover my account.
Could you please help me?
Thank you very much for your understanding and support.
Initial Complaint
Date:04/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am filing a formal complaint regarding the banning of my Hinge account, which I believe was done in error or due to a misunderstanding.On 9th April 2025, I discovered that my account had been banned without warning or any clear explanation. I was not given the opportunity to defend myself or gain insight into any potential violations, which makes the situation even more frustrating.While I cant say with certainty what led to the ban, I suspect that my use of similar greeting messages with different matches might have unintentionally triggered Hinges automated moderation system. If that was perceived as bot-like behavior, I want to clarify that I did not use any automation tools or engage in prohibited activity. All of my messages were sent manually and in good faith, with the intention of connecting respectfully.If this behavior contributed to the account ban, I sincerely apologize. Ive always aimed to use Hinge in a way that aligns with its community guidelines, and I genuinely enjoyed the app as a way to connect with people in a meaningful way. I would deeply appreciate the opportunity to continue doing so.Attempts to contact Hinge support have resulted only in generic responses stating the decision is final, without offering any specific details. As someone who values fairness and transparency, I believe I deserve a transparent explanation and a chance to correct any honest mistake.I respectfully request the following:- A clear explanation of the reason for my account ban.- A fair, human-led review of the situation.- Reinstatement of my account if no serious or intentional violation is found.Thank you for your time and assistance in helping resolve this matter.
Business Response
Date: 04/14/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *********, ******* #********

Good Morning,

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

***************************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally, Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/14/2025
I am rejecting this response because:
Dear Dispute Resolution Department,

Thank you for forwarding Hinges response regarding my complaint. After reviewing their reply, I must express that I am not satisfied with their decision or the lack of transparency surrounding the ban on my account.
While ******************** claims that their appeal process is not automated, I believe that their response has failed to address my concerns directly. They have not provided any specific reason for the ban or clarified what part of my behavior violated their terms, despite my efforts to reach out and gain clarity. This lack of transparency has left me with no understanding of the issue and no way to resolve any potential misunderstanding.
I fully acknowledge that mistakes can happen and I am open to discussing any actions on my part that may have inadvertently triggered an automated moderation system. However, without more details from Hinge, I cannot correct or adjust my behavior in the future, nor can I fully comprehend how to avoid the situation from recurring. I have always used Hinge in good faith and believe the ban may have been the result of an overzealous system flagging behavior that was entirely unintentional.
Therefore, I respectfully request the following:
- A clear, specific explanation of what led to my accounts ban, including any behavior or actions that were flagged, if possible.
- A human-led review of my appeal to ensure that this matter is fully understood and fairly assessed, particularly given that Hinge has not provided any detailed reasoning for their decision.
- Reinstatement of my account, should no significant violation be found.
I understand Hinges privacy policies, but as a customer who values transparency, I believe it is crucial for them to provide more than a blanket rejection of my appeal. A more comprehensive explanation would not only help me understand the situation better but also ensure that I can continue to use the app in a way that aligns with their guidelines.
I appreciate your time and consideration in forwarding my concerns to Hinge, and I hope we can work toward a fair resolution. Please let me know if there are any additional details I can provide to assist in resolving this matter.
Thank you again for your help.
Business Response
Date: 04/14/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *********, ******* #********

Good Morning,

To address any potential misunderstanding, all appeal requests submitted to Hinge receive human review, and an appeal decision is provided only after the appeal request has been reviewed by a representative. Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/15/2025
I am rejecting this response because:
To Whom It May Concern,
Thank you for forwarding Hinges response regarding the deactivation of my account.
While I appreciate that Hinge states all appeals receive human review, their response lacks transparency. I was not provided with a clear reason for the account termination, nor any opportunity to address or correct the issue. Citing privacy and security concerns to avoid disclosing specific details leaves consumers like myself in the dark and unable to fairly engage with the process.
I strongly believe my account may have been mistakenly flagged and removed due to what could be interpreted as bot-like behavior specifically, sending similar greeting messages when initiating conversations. This was not intended to violate any guidelines, but rather a result of consistent but genuine attempts to engage with matches. I do not believe this warranted a permanent ban, and I would have appreciated a warning or clarification rather than immediate removal.
As a user who has done nothing malicious or harmful, I feel this decision is unfair and lacking in due process. I respectfully request that Hinge reconsiders its stance, or at the very least provides a meaningful explanation for the decision. If they are unwilling to do so, I ask that the BBB notes their lack of transparency and unwillingness to support users with good-faith concerns.
Thank you for your time and assistance in this matter.
Initial Complaint
Date:04/12/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was genuinely shocked to find my account bannedI had simply gone to sleep and woke up to the notification without any explanation. Ive always made sure to follow Hinges rules and community guidelines, so Im confused as to what could have triggered this. Id really appreciate some clarity on the situation and hopefully I can be unbanned.
Business Response
Date: 04/12/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint Deeprose, Marc #********

Good Afternoon,

Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************

Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge's Privacy Policy.

Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/12/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My hinge account was immediately shadowbanned upon making it. I have never used the app before in my life and when I made an account I was evidently shadowbanned right away, seeing the same profiles over and over again and not getting any matches. I tried to delete it and make a new one to see if that would remove it and it did not. I have not used tinder for almost 2 years and I never got banned on it either so I do not understand why or how my account got this shadowban. This practice of covertly banning users across platforms with no warning, explanation, or method of recourse is unethical and an abuse of monopoly power. I request that I at least get a clear explanation for this shadowban if not a removal of it.
Business Response
Date: 04/12/2025
Hinge, Inc.
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint *******, ** #********

Good Morning,

We have reviewed the Hinge account registered with the information provided and have confirmed that it is not banned or restricted by Hinge, and is functioning normally. Additionally, this account has received a Like from another Hinge member within the past 24 hours.
Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/13/2025
I am rejecting this response because: I have just downloaded the app a few days ago with a new profile and have had 0 quality matches and perhaps 3 likes total. I have even paid for hinge x and have gotten no improvement. I have a brand new profile that I put effort into with good pictures and I paid to have priority swipes. theres no reason it shouldnt be working. I am totally confused and I feel cheated out of my money. I would like hinge to do a deeper investigation on why this is happening. All I want is to find good women to go on dates with, please give me some more clarity on why and how this is happening and to have it fixed. If you cant give me a refund please, because if hinge x leaves you with 0 quality matches than that is false advertisement.
Business Response
Date: 04/14/2025
Hinge, Inc.
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint *******, ** #********

Good Morning,

We recommend that members seeking to improve their volume of potential matches consider broadening the search preferences of their Hinge profile: **************************************************************************************************
Please note that although Hinge hopes its members will enjoy their experience with the service, Hinge does not guarantee matches to its members, and does not represent otherwise. The Hinge Terms of Use all members agree to when joining the service explain "HINGE MAKES NO GUARANTEES AS TO THE NUMBER OF ACTIVE USERS AT ANY TIME; USERS' ABILITY OR DESIRE TO COMMUNICATE WITH OR MEET YOU, OR THE ULTIMATE COMPATIBILITY WITH OR CONDUCT BY USERS YOU MEET THROUGH THE SERVICES."
Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/14/2025
I am rejecting this response because: I have not only broadened my criteria, I have purchased hinge x which should give priority likes. Yet I have still not found a single match. I have a good profile with pictures better than my old tinder profile which got thousands of matches, it is brand new and I am using it in a major metropolitan area, there is absolutely no explanation for having no results at all. Especially since I am paying extra. It is extremely frustrating to have paid for priority likes to get put at the top of the pile, yet I am very obviously at the bottom of the pile and being gaslit about it on this channel and through hinge support. Either fix my profile so I am getting what I paid for, or give me a refund.
Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Hinge (*****************) regarding the unjust banning of my account and the companys refusal to provide a clear explanation, evidence, or a fair appeals process.After being banned from the app without warning, I submitted a data request. The data provided by Hinge did not contain any record of reports, violations, or evidence of harmful behavior. I was not given a reason for the ban only a vague reference to their Terms of Service and "flirty messages," which do not constitute misconduct.I appealed the decision multiple times and requested a manual review. Hinge responded with generic statements about protecting user safety and claimed the ban was final. They have since refused to reconsider, despite never providing any specific allegation or evidence of wrongdoing.Furthermore, they are now retaining my personal data including sensitive information such as my photos for up to two years or longer, which I believe is excessive and not justified based on their reasoning. Ive raised this concern under data protection law and am now escalating to the Better Business Bureau in hopes of receiving a fair, human review of my case and a path to reinstatement.I am a genuine, respectful user who enjoyed using ********************. I feel this ban is unfair, disproportionate, and damaging to my dating opportunities. I simply want to be treated fairly and have my account reinstated.
Business Response
Date: 04/11/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *********, **** #********

Good Morning,

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

***************************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally, Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
Per the Hinge Terms of Use that all members agree to when joining the service, "If your account is terminated by you or by Hinge for any reason, these Terms continue and remain enforceable between you and Hinge, and you will not be entitled to any refund for purchases made. Your information will be maintained and deleted in accordance with our Privacy Policy."

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge

Customer Answer
Date: 04/11/2025
I am rejecting this response because:
Hinge has failed to provide any meaningful explanation for the ban on my account, despite multiple requests through formal channels, direct appeals, and now through the BBB.
While I understand the need to protect the privacy of other users, I also have a right to understand the basis of the action taken against me, especially when it has significant personal impact and involves the retention of my sensitive personal data, including photographs.
In reviewing the data Hinge provided in response to my Subject Access Request, I found no indication of reports, violations, or internal justification for the ban. Their vague statement citing a breach of Terms of Service without any supporting detail is insufficient, particularly given the emotional and social consequences of being banned from a platform that plays a key role in modern dating. I have not broken any of the following Hinge guidelines: Hate speech, Harassment, Sexually explicit content, Offensive language, Creation of fake accounts, provision of false information, or catfishing, Solicitation, involving requests for money or promotion of services.
If I had done anything wrong, a warning should have been first given, not complete banning from the platform.
I also believe the indefinite retention of my personal data, particularly my images, is disproportionate and excessive relative to the stated purpose of enforcing bans or defending against potential legal claims.
Hinges repeated refusal to offer transparency, proportionality, or a genuine appeals process is troubling. I have acted in good faith throughout this process and feel Ive been treated unfairly and dismissively by a platform I have paid for, enjoyed and respected.
This rejection is submitted not simply to reverse the ban (though I still believe it is unjust), but to formally document that Hinges conduct has not met reasonable expectations of accountability, fairness, or good customer service.

Sincerely,
**** *********
Business Response
Date: 04/11/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *********, **** #********

Good Morning,

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/11/2025
I am rejecting this response because:
I am being treated like a criminal, when I have done nothing wrong. The app is full of profiles asking for money, sugar daddies, free flights and free dinner. In addition to fake unverified profiles. All against the the terms of service yet they are all still up and not banned. How can that be explained?
You are happy to take my money. I've paid for hinge X 6 months subscription and not even half way through it and you banned me for no reason.
You're losing more and members evey year and match group stock price is tumbling. You can't afford to be banning legitimate customers.
I ask again to reinstate my and I never cause any trouble again. I will continue to fight this until so.
Initial Complaint
Date:04/11/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently download the hinge app and bought the premium services, however within days of being on app my account was banned without a ************** reasons were given by hinge and my appeal was declined.I have not violated any of the hinges terms of service. I beleive the ban was an automatic response from a bot to ban accounts sending the same message to matches.I request BBB to look into the matter and unban my account.Thanks
Business Response
Date: 04/11/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint ******, ***** #********

Good morning,

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

***************************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally, Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/11/2025
I am rejecting this response because:
The terms of Hinge were not violated by the activity from my account.
Even if the ban was processed after human review there is a possibility of error or misunderstanding. If a particular activity triggered the ban or review of the same, which I'm unaware of because its not disclosed might be a genuine mistake with no Ill intention or malice towards other users or Hinge.
I request Hinge to please reinstate my account as there no reason for ban.
If hinge persists that they can ban or take action without any reason and explanation Kudos to the s***** policies and zero consumer satisfaction from Hinge's side.
Thanks
Business Response
Date: 04/11/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint ******, ***** #********

Good morning,

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/12/2025
I am rejecting this response because:
The appeal request has stated nothing but that your account will remain banned.
I don't know how many more times I'll have to state it but the account does not violate any of the hinges policy.
If the ban was triggered due to someone reporting the account, the user should have a chance to put forward his stance on the same.
I request a reassessment of the ban and my account be unbannned please.
Initial Complaint
Date:04/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was banned from Hinge and never refunded either for my subscription. I want my account reinstated as I didnt break any rules and the company refuses to provide a reason for why I was banned. And they took my money.
Business Response
Date: 04/11/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *******, Daniel #********

Good Morning,

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

***************************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally, Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/11/2025
I am rejecting this response because: The business has a long standing practice of banning individuals without cause or reason and refusing to issue refunds or explanations behind their bands. I believe this institution is engaged in malicious and monopolistic behavior that warrants federal and state legal action. I will be writing the congress and senators of ***** where hinge is incorporated to further bring light to this business.
Business Response
Date: 04/14/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *******, Daniel #********

Good Morning,

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
Please note that our records show this account's purchases were via *****. As explained in the Hinge Terms of Use, "if you subscribed through your Apple ID , refunds are handled by *****, not Hinge." You can request a refund from Apple through your Apple ID account on your phone or at ****************************.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/14/2025
I am rejecting this response for the following reasons: Hinge continues to demonstrate poor business practices by failing to offer a fair and transparent appeals process. The company routinely bans users without providing any specific evidence of misconduct or a meaningful opportunity to present their side of the story. While Hinge claims its actions are intended to "protect" other users, it does not conduct thorough investigations or disclose the rationale behind its decisions. This lack of transparency is comparable to a credit card company making adverse decisions that affect a person's credit score without explanationan issue so serious that it led to the creation of consumer protection laws like the Fair Credit Reporting Act. Similarly, Hinge's current approach results in users being unfairly banned, often due to false or retaliatory reports, while forfeiting the money they paid for premium subscriptions. There is no reasonable recourse or accountability in these situations, which is unacceptable for a consumer-facing platform. As such, I have consumer complains with BBB, Texas Secretary of State (where Hinge maintains a PO Box), and the New York Secretary of State (where Hinge's HQ is located).
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For some reason the company behind hinge banned my account whilst I had an active subscription.When I appealed they provided no explanation as to why my account was banned just that it would remain banned. Every time I ask for an explanation they don't reply or give any explaination as to why. The only possible reason is my ex started making fake accounts of me and maybe it flagged up because of that, but again I have tried to explain that to no avail. I'd like hinge to unblock my account because I have done nothing wrong and this is my last resort. I also couldn't put my uk zip code in which is l30 5Tb so please ignore the zip code I had to use. Thanks for the help.
Business Response
Date: 04/10/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint ********, **** #********

Good Afternoon,

Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************

Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge's Privacy Policy.

Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
Please be advised that if the appeal request is denied the account will not be eligible for reinstatement.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/14/2025
I am rejecting this response because:
I have done the appeal process they suggested in their reply and they don't actually state what terms you have breached to ban you.
also when you ask for an explanation you are ignored completely. I have tried this approach as it is my last resort to get actual answers or have my ban lifted which shouldn't be in place.

I have a video showing I did the appeal processs and you can see it provides no explanation of what I have actually breached.. I can't attach as the file is too big though

Business Response
Date: 04/14/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint ********, **** #********

Good Morning,

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

If there is additional information pertaining to the appeal request that was not included in the original submission for any reason, that information may be sent to ****************************************************.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/15/2025
I am rejecting this response because:
it completely contradicts themself. They are happy to just ban my account but not provide the reasons why my account is banned.
then hide behind security information? In asking why it's been banned and they haven't provided one straight reason why yet. It's unacceptable and even with the appeal process they provide no additional information
Initial Complaint
Date:04/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Formal Complaint Against Hinge for Wrongful Account Ban Dear ********************** Representative,I am writing to formally file a complaint against Hinge, operated by ***********, regarding the wrongful banning of my account. On [date of ban], I discovered that my account had been banned without any valid justification or prior warning. I have made multiple attempts to resolve this issue directly with Hinge's customer support, but I have either received automated responses or no meaningful resolution.I have always adhered to Hinges terms of service and community guidelines, and I am unaware of any violation that would justify my account's removal. Despite my requests for clarification or evidence of wrongdoing, Hinge has not provided any specific reasons for my ban, nor have they allowed me an opportunity to appeal the decision.This lack of transparency and unfair banning practices have caused unnecessary frustration and inconvenience. I believe this issue reflects broader concerns about the companys handling of user accounts and lack of proper customer service. As ******************** is a paid service for many users, such actions may also constitute unfair business practices.I request the following actions from Hinge:A thorough review of my account and the reason for my ban.Restoration of my account if no legitimate violation is found.Improved transparency and an appeal process for users facing similar situations.I hope the BBB will assist in mediating this matter, as Hinge has failed to provide adequate customer support to address my concern. Please keep me updated on the progress of this complaint.Thank you for your time and assistance.
Business Response
Date: 04/12/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *****, avesh #********

Good morning,

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

***************************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally, Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/12/2025
I am rejecting this response because: This is not a valid response, I believe I have not violated any terms and conditions of hinge
Business Response
Date: 04/14/2025
Hinge, Inc.
PO Box 25458
******, ********

VIA ONLINE RESPONSE

Re: BBB Complaint *****, avesh #********

Good Morning,

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

Thank you for your understanding.

**************************************
****************************************
*******************************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 04/15/2025
I am rejecting this response because: THIS IS NOT THE DESIRED AND VALID SOLUTION.
Initial Complaint
Date:04/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hinge Ban without any explanation or a response to my appeal.I have been waiting for their response to my appeal and instead when I try to log in it still says I can appeal. However this is never even considered.I do not know why I was banned and genuinely would like to use their app.I do not believe it is fair that another use may report someone and they are automatically banned and hinge does not know if they have an another motive or reasoning for reporting that person however they ban then anyway.I am disappointed that they do not thoroughly check before they ban someone and that they do not check their appeals process properly to allow users to correctly use their app
Business Response
Date: 04/12/2025
Hinge,Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *******, ***** #********

Good Morning,

We are forwarding this response on behalf of Hinge, Inc.

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

***************************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

**************************************
****************************************

Hinge
Customer Answer
Date: 04/12/2025
I am rejecting this response because: Your terms and conditions are large and vague so that they may be used in different situations. This allows you to ban people as you wish and not provide a valid reason claiming its protecting someones privacy.
There is no consistency as there are many people getting away with violating these everyday. It also allows people to freely report anyone and end up being banned, which is bound to happen as a dating app can easily cause arguments as well as positive conversations.
However none of this means someone may violate your terms and conditions once and that they wont do it again. Otherwise there would be no one left on the app.
A better approach needs to be taken especially if no reason for the ban has ever been given. I believe due to the time that has passed, I should be allowed back on the app and that it is not just to ban an individual for life as if they are incapable of change.
I strongly urge you to reconsider.
Business Response
Date: 04/14/2025
Hinge, Inc.
PO Box 25458
******, ********

VIA ONLINE RESPONSE

Re: BBB Complaint *******, ***** #********

Good Morning,

We are forwarding this response on behalf of Hinge, Inc.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

Thank you for your understanding.

**************************************
****************************************
Sincerely,
Hinge
Customer Answer
Date: 04/14/2025
I am rejecting this response because: Not the desired outcome

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Hinge, Inc. is NOT a BBB Accredited Business.