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Business Profile

Online Dating Services

Hinge, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Complaints

This profile includes complaints for Hinge, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hinge, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 16,376 total complaints in the last 3 years.
    • 6,901 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Request for Assistance Regarding Unfair Removal of Dating Profile Dear Better Business Bureau,I hope this message finds you well. I am writing to seek your assistance regarding the unfair removal of my dating profile from [Hinge].I want to highlight that I had not even downloaded the app for more than 24 hours before my profile was deleted. I believe this removal was made without justifying cause, as I have adhered to all guidelines and policies set forth by the platform. This situation has not only impacted my ability to connect with others but has also caused me significant inconvenience.I would greatly appreciate any guidance or support you can provide in addressing this matter. Thank you for your attention to this ********** regards,[Liyah ********] ***********************

      Business Response

      Date: 10/16/2024


      Hinge, Inc.
      PO Box 25458
      ****************

      VIA ONLINE RESPONSE

      Re: BBB Complaint ********, Liyah #********

      Good Afternoon,

      Please be advised that Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************

      Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.

      Hinge continues to improve its appeals process. If a response has not been received within 3 months of the initial appeal, please use the link on the page linked above to submit a ticket.

      **************************************
      ****************************************
      *******************************************************************************************************************

      Sincerely,

      Hinge

       

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was banned from Hinge with no explanation. I have no idea what happened and was given no warning or summary of events that transpired. Ive had a great experience with the app so far and am always very respectful with the women I match with. My goal is to be reinstated but I also want to know what I did wrong so I dont do it again. If it turns out that someone is mad at me because I did not choose to go on a second date with me but chose to make something up to file a report, thats different. I would be upset that they can do that without proof but at least I would understand what is happening.

      Business Response

      Date: 10/16/2024

      Hinge, Inc.
      PO Box 25458
      ****************
      October 16, 2024
      VIA ONLINE RESPONSE
      Re: BBB Complaint ****** , Kevin  #********

      Good Morning,

      Hinge has previously denied this appeal request.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.

      ***************************************************************************************************

      Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

      As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
      Please be advised that are unable to disclose specifics beyond what was provided  in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.

      We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.

      Thank you for your understanding.

      **************************************
      ****************************************
      *******************************************************************************************************************


      Sincerely,

      Hinge

      Customer Answer

      Date: 10/16/2024

      I am rejecting this response because they havent provided any reasons. Not only have they terminated my account without verifying anything with me, they have also sent a notification to every single one of my matches to let them know that Ive violated the terms of service. There are colleagues and friends on my list of matches that now believe I have behaved inappropriately with women. I have no idea what I did.  Feels a little unfair and unnecessarily embarrassing. 

      Business Response

      Date: 10/18/2024

      Hinge, Inc.
      PO Box 25458
      ****************

      VIA ONLINE RESPONSE

      Re: BBB Complaint ******, Kevin #********

      Good Afternoon,

      As previously explained, we are unable to disclose additional details due to privacy and security concerns.

      We understand this is not the requested outcome, but we have determined that this account will remain banned. We believe our responses have fully addressed this request for reinstatement and we consider this matter closed.

      Sincerely,
      Hinge

    • Initial Complaint

      Date:10/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a long standing member of the hinge app using it to date with very serious intentions. On October 15 2024 I got an unwarranted ban from the app. I have not violated anything in their code of conduct and I was banned with no explanation. I have not violated their service and deserve to have them reinstate my membership.

      Business Response

      Date: 10/16/2024

      Hinge, Inc.
      PO Box 25458
      ****************
      October 16, 2024
      VIA ONLINE RESPONSE
      Re: BBB Complaint ********, Devin   #********

      Good Morning,

      Hinge has previously denied this appeal request.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.

      ***************************************************************************************************

      Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

      As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
      Please be advised that are unable to disclose specifics beyond what was provided  in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.

      We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.

      Thank you for your understanding.

      **************************************
      ****************************************
      *******************************************************************************************************************


      Sincerely,

      Hinge

      Customer Answer

      Date: 10/22/2024

      I am rejecting this response because:   The app doesnt let me appeal and nobody from the app has replied to me when I emailed them 

      Business Response

      Date: 10/23/2024

      Hinge, Inc.
      PO Box 25458
      ****************
      October 23, 2024
      VIA ONLINE RESPONSE
      Re: BBB Complaint ********, Devin   #********
      Good Morning,

      As addressed in our prior response, Hinge has already reviewed and denied this appeal request. This decision is not automated and all appeals receive human review prior to a decision being provided. Users will not be able to submit multiple appeal requests for the same ban.

      ***************************************************************************************************

      We understand this is not the requested outcome, but unfortunately we have determined that this account is not eligible to be reinstated.

      Thank you for your understanding.

      **************************************
      ****************************************
      *******************************************************************************************************************


      Sincerely,

      Hinge

      Customer Answer

      Date: 10/23/2024

      I am rejecting this response because:   I am not even able to appeal. I would like to know exactly what it is that got me removed and what violated their terms.

      Customer Answer

      Date: 12/18/2024

      I am not even allowed the chance to appeal, it gives me an error message. I really would like access to the app again because I do feel its a great platform to meet on. Every time I email customer service I do not get any response. The least they can do is tell me what I have violated.

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Hinge dating profile was permanently banned this morning and I would like to have my account back. I had 2 accounts and I didnt realize it was a violation of Hinge rules. I read the rules and wont be doing this again. It was an honest mistake. I carefully reviewed the Hinge rules and wont be doing anything to cause another ban. I really enjoy the app and other than this havent committed any known violations. This is just something I hadnt previously known was against the rules.

      Business Response

      Date: 10/16/2024

      Hinge, Inc.
      PO Box 25458
      ****************
      October 16, 2024   
      VIA ONLINE RESPONSE
      Re: BBB Complaint ********, Andrea  #********
       
      Good Morning,

      Appeal requests submitted through this channel cannot be processed. Members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
      Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Details relating to the underlying ban reason will be provided in the appeal decision if possible under the Hinge Privacy Policy. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.

      As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo

      If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination. Submitting additional requests through this channel will not impact the outcome of a prior appeal decision.

      Thank you for your understanding.

      **************************************
      ****************************************
      *******************************************************************************************************************

      Sincerely,

      Hinge

    • Initial Complaint

      Date:10/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I know this app hides my profile from people to see unlike females. Its is not right how they treat men in their algorithm. We are forced to create a new user all the time because our profiles are not shown like the females. This has be ongoing and want men to spend money to have the same effects as a female profile

      Business Response

      Date: 10/16/2024

      Hinge, Inc.
      PO Box 25458
      ****************
      October 16, 2024   
      VIA ONLINE RESPONSE
      Re: BBB Complaint Paz, Oscar  #********

      Good Morning,

      We have reviewed the account registered with the credentials provided and have confirmed that it is not banned or restricted by Hinge, and is functioning normally. 

      Thank you for your understanding.

      **************************************
      ****************************************
      *******************************************************************************************************************

      Sincerely,

      Hinge

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was banned from hinge, for unknown reasons. I am not fraudulent and did not knowingly violate any community guidelines. My account is verified, there is no fraud, there was no breach in community guidelines that i am aware. I would like to be reinstated to Hinge as i did not violate anything. Please look into it and reinstate me

      Business Response

      Date: 10/16/2024

      Hinge, Inc.
      PO Box 25458
      ****************
      October 16, 2024
      VIA ONLINE RESPONSE
      Re: BBB Complaint ********, ******* #********

      Good Morning,

      Hinge has previously denied this appeal request.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.

      ***************************************************************************************************

      Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

      As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
      Please be advised that are unable to disclose specifics beyond what was provided  in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.

      We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.

      Thank you for your understanding.

      **************************************
      ****************************************
      *******************************************************************************************************************


      Sincerely,

      Hinge

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deleted my account last week sometime around October 10th 2024. I am finally out of a toxic relationship and re made an account yesterday October 14th 2024. When trying to do the selfie verification my account was then banned. I submitted an appeal and spoke with support and they said they cant help me until there is a decision reached. I was notified that the decision was final and not changeable and they cant tell me why but I did violate terms? I have not violated any terms and its not even possible for a report to have been made by a user as I just made the account yesterday and have 0 matches or messages. I want to be unbanned as this is the only way to meet people in 2024 and I did nothing wrong! I am who I say I am and can prove it. I have had issues with the selfie verification process before and hinge support told me to just redo it and it worked.

      Customer Answer

      Date: 10/16/2024

      They’re reviewed my account and let me back in!! This is resolved!

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A couple months ago, I logged into my hinge account to find out that I had been banned. I had done nothing wrong, and I couldn't access my account at all. I filed an appeal stating my innocence and that I thought there must be a mistake. I was never given a reason for the ban nor have I heard back from Hinge Support. I have sent multiple emails to Hinge Support and have not heard anything back other than the automated message informing me that Hinge has received my request. I would really like to have my account reinstated, or at the very least, be given a reason for my banning. It is my personal opinion that Hinge should be required to give a reason for any ban, however, they don't.

      Business Response

      Date: 10/16/2024

      Hinge, Inc.
      PO Box 25458
      ****************
      October 16, 2024
      VIA ONLINE RESPONSE
      Re: BBB Complaint *****, Rois #********

      Good Morning,

      Hinge has previously denied this appeal request.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.

      ***************************************************************************************************

      Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

      As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
      Please be advised that are unable to disclose specifics beyond what was provided  in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.

      We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.

      Thank you for your understanding.

      **************************************
      ****************************************
      *******************************************************************************************************************


      Sincerely,

      Hinge

    • Initial Complaint

      Date:10/15/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi. I am writing this complaint in the hopes of getting unbanned from Hinge. The ban that took place is groundless, as there's nothing regarding my profile or behavior on the app that breaks the Community Guidelines. I am being banned for not reason (that I know of), no warning, and no follow-up. They are ignoring my appeal request and I honestly have no idea what to do, hence I am asking for your help. As far as I am concerned I have both read and respected the rules on the app. The lack of response and explanation is making this worse and I had genuinely made some meaningful connections on the app. I would appreciate any help in getting my account unbanned. Thank you for your help.

      Business Response

      Date: 10/16/2024

      Hinge, Inc.
      PO Box 25458
      Dallas, TX 75225
      October 16, 2024
      VIA ONLINE RESPONSE
      Re: BBB Complaint Anand Pramod, Arjun  #22427527

      Good Morning,

      Hinge has previously denied this appeal request.
      This decision is not automated and all appeals receive human review prior to a decision
      being provided. Submitting additional appeal requests, including through this
      channel, will not impact our decision.

      https://hingeapp.zendesk.com/hc/en-us/articles/360061998734-How-can-I-appeal-my-ban-

      Hinge’s appeal
      instructions explain that “Any appeals submitted via social media or sent to
      individual Hinge or Match Group employees via email will be redirected to use
      the process outlined above.”

      As explained in the Hinge Terms of Use, Hinge
      may "terminate your account without a refund if Hinge believes that you
      have violated these Terms, misused our Services, or behaved in a way that Hinge
      regards as inappropriate or unlawful, on or off our Services." Hinge may also
      "remove your access to our services without warning" if Hinge
      determines this action to be appropriate and “may take necessary actions if we
      believe you have violated these Terms, including banning you from our Services
      and/or our affiliates’ services (such as Tinder, OkCupid, Match, Meetic,
      BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo”
      Please be advised that
      are unable to disclose specifics beyond what was provided  in the appeal decision in order to protect the
      privacy of our users and comply with the Hinge Privacy Policy.

      We understand this is
      not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.

      Thank you for your
      understanding.

      https://hinge.co/terms/
      https://hinge.co/privacy/
      https://hingeapp.zendesk.com/hc/en-us/articles/360003288753-Member-Principles-Expectations-Reporting


      Sincerely,

      Hinge

      Customer Answer

      Date: 10/20/2024

      I have reviewed the business’ response and accept this
      resolution. 

    • Initial Complaint

      Date:10/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was banned from hinge and not given a reason why. Previously, my photos have been used on dating apps by OTHER people to make fake accounts and Im wondering if maybe that's why I was banned, but I have no idea. I would like for a reconsideration, because I really enjoy using hinge.

      Business Response

      Date: 10/16/2024

      Hinge, Inc.
      PO Box 25458
      ****************
      October 16, 2024
      VIA ONLINE RESPONSE
      Re: BBB Complaint *******, Haley  #********

      Good Morning,

      Hinge has previously denied this appeal request.This decision is not automated and all appeals receive human review prior to a decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision.

      ***************************************************************************************************

      Hinges appeal instructions explain that Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.

      As explained in the Hinge Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Hinge may also "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
      Please be advised that are unable to disclose specifics beyond what was provided  in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.

      We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.

      Thank you for your understanding.

      **************************************
      ****************************************
      *******************************************************************************************************************


      Sincerely,

      Hinge

    Hinge, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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