Complaints

This profile includes complaints for Hinge, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hinge, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hinge, Inc.

  PO Box 25472 Dallas, TX 75225-1472

• 

  Hinge, Inc.

  8750 N Central Expy STE 1400 Dallas, TX 75231-6435

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from Hinge and was given no explanation or reason. After months of using the app without any issue, I tried to appeal the ban, and figure out what I did wrong; but was not given an explanation and was still banned. I just want to use the app again; whatever I did wrong, I will gladly change. I just had no opportunity to do so, and it doesn't seem very right or just of them to ban, without warning or reason. I honestly suspect this was an error. I've not once received any warnings from Hinge that I ever violated any Hinge Terms of Service. I used the app for months without issue like I said. I would greatly appreciate another chance on the app. I think it is unpleasant business practice to treat customers the way Hinge treated me and probably other people as well.

  Business Response

  Date: 01/17/2023

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  January 17, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID ********
  
  Good Morning,
  
  Hinge has previously contacted *** directly to request additional information necessary to process this appeal and received no response. Please be advised that we have re-sent this inquiry to *** after receiving this issue from the BBB. We ask that *** reply to this inquiry at the earliest convenience, and recommend checking junk and spam folders to ensure the correspondence is not overlooked.
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 01/23/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  

• Initial Complaint

  Date:01/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a paying subscriber on Hinge and paid $99 for a 6 month plan I started back in mid December of 2022. This morning I tried to log into my account and it said that my account has been removed because I have violated their guidelines. I had used Hinge for a few years but did not since early 2021 when I began a serious relationship and never had one issue. I never violated their guidelines nor acted in any bad manner to any other users. A few weeks back I decided to get back onto Hinge and created an account as I thought I needed to after over 18 months off of it. Since I began using hinge a few short weeks ago I have conducted myself in the best manner possible and have not been disrespectful to anyone, have not been harrsssing, nor have violated any other guidelines. However, on January 9th I encountered a female user who began to make Anti Semitic and prejudice comments towards the Jewish people and many harsh stereotypes very quickly into our conversation so for the first time ever I decided to report this person just so that Hinge was aware of this and so that this person could not do this harm to anyone else. Then all of a sudden I receive a ban only after I report this behavior to them. This is not right and unjust that they did not take this rhetoric of hate seriously which they have proof of in the conversation on their app. I did nothing wrong and never violated their guidelines and never was rude or harassing towards anyone for the years I used it. I tried to send an appeal and they still did not consider reinstating me or giving a valid reason even thought I mentioned that I was only banned right after I reported someone else for hate speech against Jewish people. I am asking that they look into this thoroughly so they can see that I have never done any wrong in my time as a subscriber so I can be reinstated. I would hope that hinge would've appreciated me bringing that hate speech to their attention, not banning me after it. Please help me, thanks

  Business Response

  Date: 01/16/2023

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  January 16, 2023
  VIA ONLINE RESPONSE
  
  Re: Complaint ID ********
  
  Good Morning,
  
  As indicated in this complaint, Hinge has previously denied this appeal request. Please understand that this decision is not automated, and submitting additional appeal requests, including through this channel, will not impact our decision.
  
  To summarize, Omid was banned from Hinge for violations of the Hinge Terms of Use. As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  We understand that Omid may want additional details. However, as we previously explained in our denial of this appeal, we are unable to discuss further specifics of this decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. However, be assured that this decision has been thoroughly reviewed, and this ban is fully intended. Although we are unable to discuss specifics, we can confirm that Hinge received Omid's report, and it will be actioned accordingly. We can also confirm that this interaction and the reported user to not pertain to ********************'s decision to ban Omid.
  
  We understand this is not the decision Omid would like, but they will remain banned from Hinge. Any new accounts Omid creates will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge
  

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was incorrectly banned from using the Hinge app despite my profile not violating any terms of service or community guidelines. I submitted an appeal and got a seemingly automated response that the ban was final with zero explanation of why. I don't have anything explicit, illegal, etc in my profile at all. Having reviewed my interactions with users, I believe this was unjust, and the company made no attempt to resolve the process. In the past, I have paid for the app, and I feel this is highly unacceptable.
  

  Business Response

  Date: 03/17/2023

  Business Response /* (1000, 5, 2023/01/16) */
  Hinge, Inc.
  PO Box XXXXX
  ******* ** XXXXX
  January 16, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID XXXXXXXX
  
  Good Morning,
  
  As indicated in this complaint, Hinge has previously denied this appeal request. Please understand that this decision is not automated, and submitting additional appeal requests, including through this channel, will not impact our decision.
  
  To summarize, ******* was banned from Hinge for violations of the Hinge Terms of Use. As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  We understand that ******* may want additional details. However, as we previously explained in our denial of this appeal, we are unable to discuss further specifics of this decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. However, be assured that this decision has been thoroughly reviewed, and this ban is fully intended.
  
  We understand this is not the decision ******* would like, but they will remain banned from Hinge. Any new accounts ******* creates will also be subject to termination.
  
  Thank you for your understanding.
  
  https://hinge.co/terms/
  https://hinge.co/privacy/
  https://hingeapp.zendesk.com/hc/en-us/articles/XXXXXXXXXXXX-Member-Principles-Expectations-Reporting
  
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:01/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned without any explanation by an automated system, I was a good paying customer, I don't know what I did wrong.

  Business Response

  Date: 01/16/2023

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  January 16, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID ********
  
  Good Morning,
  
  We have reviewed our records and can confirm that Hinge made the decision to ban Alon after we received report(s) of behavior that violates our Terms of Use. Due to the nature of the report(s) a warning was not appropriate or consistent with our policies, and Alon was banned from Hinge. We believe this to be in the best interest of our member community. Per the Hinge Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."
  
  In order to protect the privacy of our users and maintain the integrity of the reporting process, Hinge does not disclose specifics regarding any report(s) submitted. We understand that **** may want further details, but hope they can appreciate that these policies protect all users - including them.
  
  While we understand that Alon may remain dissatisfied with our response, we cannot compromise the Hinge community by reinstating this account. In addition, any new accounts Alon creates will also be subject to termination. Be advised that this is not an automated decision and submitting additional appeals after receiving a response, including through this channel, will not impact our determination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge
  

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Match team,I am writing to appeal my account ban. I understand that my account *** have violated your terms of service, but I assure you that it was not my intention to do so. I fully respect the guidelines set by Hinge and will ensure that any violations will not be repeated in the future.I understand the importance of maintaining a safe and respectful community on your platform, and I apologize for any actions that *** have contributed to a negative experience for other users.I would like to request that my account be reinstated, as I value being able to use Hinge as a way to connect with others and potentially find meaningful relationships. As a young professional, hinge is one of the best apps for dating in *** and being banned has made me regret my actions. I am willing to comply with any additional guidelines or requirements that *** be necessary to regain access to my account.Thank you for your time and consideration.Sincerely, ********

  Business Response

  Date: 01/16/2023

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  January 16, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID *******
  
  Good Morning,
  
  This is a duplicate of BBB Case ********. We ask that the BBB review and close accordingly.
  
  Sincerely,
  
  Hinge
  

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I have recently been banned on Hinge's application during the week of January 1st, 2023, without receiving clear reasons for my ban. I have been appropriately and respectfully using the Hinge application for approximately three years while always adhering to their Community Guidelines and Terms of Service. Apart from one instance, where some of my friends had taken my phone to sift through my application, I have always treated others in a very considerate and respectful manner. This has been very frustrating as I have filed an appeals request with Hinge, however I did not receive any meaningful review other than what seems like an automated response (request #******* for reference). It would be greatly appreciated if I could receive some support in reversing this ban and being reinstated.Thank you,******

  Business Response

  Date: 01/16/2023

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  January 16, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID ********
  
  Good Morning,
  
  As indicated in this complaint, Hinge has previously denied this appeal request. Please understand that this decision is not automated, and submitting additional appeal requests, including through this channel, will not impact our decision.
  
  To summarize, ****** was banned from Hinge for violations of the Hinge Terms of Use. As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  We understand that ****** may want additional details. However, as we previously explained in our denial of this appeal, we are unable to discuss further specifics of this decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. However, be assured that this decision has been thoroughly reviewed, and this ban is fully intended.
  
  We understand this is not the decision ****** would like, but they will remain banned from Hinge. Any new accounts ****** creates will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge
  

• Initial Complaint

  Date:01/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******. I had a Hinge dating account with the phone number listed here. I respectfully appealed a ban placed on my account to no success. I had my account deactivated for 2 months and when I logged on I was banned 2 days ago 1/09. I don't know why I was banned and I am hoping whatever you can do can get me unbanned. I don't believe I ever violated the Hinge terms of service and if I ever did it was completely unintentional. They said the banning was due to the violation in which I don't believe occurred. I've apologized and would hopefully like the ban to be successfully appealed.

  Business Response

  Date: 01/16/2023

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  January 16, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID ********
  
  Good Morning,
  
  As indicated in this complaint, Hinge has previously denied this appeal request. Please understand that this decision is not automated, and submitting additional appeal requests, including through this channel, will not impact our decision.
  
  To summarize, ****** was banned from Hinge for violations of the Hinge Terms of Use. As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  We understand that ****** may want additional details. However, as we previously explained in our denial of this appeal, we are unable to discuss further specifics of this decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. However, be assured that this decision has been thoroughly reviewed, and this ban is fully intended.
  
  We understand this is not the decision ****** would like, but they will remain banned from Hinge. Any new accounts ****** creates will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge
  

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hinge banned me from their service and when contacted for a reason for the ban, they have never replied. I've tried to appeal the ban as well to get a better understanding of what happened, yet no reply. All I've gotten after submitting an appeal through the correct channel was that they received the appeal and will get back to me with a decision. This was over 6 months ago. I've emailed once to ask for an update, only to receive nothing to this day.

  Business Response

  Date: 01/16/2023

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  
  January 16, 2023
  
  VIA ONLINE RESPONSE
  
  Re: Complaint ID ********
  
  Our records indicate the Hinge team has accepted this appeal request and ****** should now be able to create a new Hinge account without issue. We hope ****** will enjoy Hinge going forward.
  
  Sincerely,
  
  Hinge

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am reaching out regarding a ban that I received from Hinge **** They have not clarified what part of their terms of service I have broken. I believe the ban appeal *** have been automatical denied and my case was not investigated. I have spent roughly $60 with the service over the past year. I believe there was a mix up as I have not knowingly broken any of their terms or services. I would just like to be reinstated to the service that I paid for. I appreciate BBB's ability to help negotiate between myself and Hinge as I was not able do so through their customer service *************************, as you *** know, has a strong position in the dating market that I feel I am being removed from without cause. I am actively looking to find something long-term and serious and am more than willing to learn from mistakes, if given the opportunity. I appreciate your consideration.My account information was/is as followed:***************************** ************************** ************

  Business Response

  Date: 01/13/2023

  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  January 13, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID ********
  
  Good Morning,
  
  
  We have reviewed our records and can confirm that Tinder made the decision to ban ***** after we received report(s) of behavior that violates our Terms of Use. Due to the nature of the report(s) a warning was not appropriate or consistent with our policies, and ***** was banned from Tinder. Per the Tinder Terms of Use, Tinder may, at its sole discretion, "terminate your account for violating the applicable terms of any of the *********** family of businesses, which includes in addition to ******* services such as Hinge, OkCupid, Plenty of Fish, Match, BlackPeopleMeet, LoveScout24, OurTime, and others." Therefore, ***** was also banned from Hinge and affiliated *********** services. Per the Hinge Terms of Use, users may not join Hinge if they have "previously been removed from our Services or our affiliates' services by us or our affiliates, unless you have our express written permission to create a new account."
  
  In order to protect the privacy of our users and maintain the integrity of the reporting process, Tinder does not disclose specifics regarding any report(s) submitted. We understand that ***** may want further details, but hope they can appreciate that these policies protect all users - including them.
  
  While we understand that ***** may remain dissatisfied with our response, we cannot compromise our member community by reinstating these accounts. In addition, any new accounts ***** creates will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  
  Please be advised, ***** purchased their subscription through Apple, therefore, we are unable to assist with cancellation or refund requests in this case. Instead, they may contact Apple directly at the following link: ***********************************.
  
  
  **************************************
  
  ***************************************
  ****************************************************
  

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Dates of Transactions: June 28, 2022 - January 4, 2023.- Amount of money paid to *********** LLC: $693.48 -Services promised to provide: Hinge exists to help our users find love. We do that by setting up great dates.-Dispute: Hinge said that I had violated their terms of service and was therefore banned. However, I was not notified of which terms of service I violated. According to the ban, "Your account has been removed. You've been banned from using Hinge for violating our Terms of Service." I believe I was reported by another user who was upset that I liked one of her prompts. Her prompt read "A fact that surprises people about me is that I am mentally unstable." She then messaged me "There wasn't anything else on my profile you could have liked". I saw the message while I was at work and I was thinking of a response because I realized she was offended. I thought she was making light of it by putting it in her profile. See I am also mentally unstable. I am a recovering drug addict. I've been sober for 3 months now and I like to make light of the situation because I know some people are afraid of discussing it.Resolution: I submitted an appeal to Hinge explaining the situation above and I received an email 2 minutes later stating "Our team has reviewed your appeal request and confirmed that you are in violation of our Terms of Service and our Community Guidelines. Therefore your account will remain banned. This decision is informed and final and subsequent appeals will not be considered." They also stated "Please understand that this decision came as a result of careful review of your appeal description, any reports on your account, consideration from our content moderation team and human review of any automated decision making that *** have contributed to your ban" It seems incredibly unlikely that someone actually read my appeal, went over to my account read through all of my prompts/conversations, and then sent a decision in a total of 2 minutes.

  Business Response

  Date: 01/13/2023

  
  Hinge, Inc.
  PO Box 25458
  ******, ** 75225
  January 13, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID ********
  
  Good Morning,
  
  As indicated in this complaint, Hinge has previously denied this appeal request. Please understand that this decision is not automated, and submitting additional appeal requests, including through this channel, will not impact our decision.
  
  To summarize, **** was banned from Hinge for violations of the Hinge Terms of Use. As explained in these Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate.
  
  We understand that *************** want additional details. However, as we previously explained in our denial of this appeal, we are unable to discuss further specifics of this decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. However, be assured that this decision has been thoroughly reviewed, and this ban is fully intended.
  
  We understand this is not the decision **** would like, but they will remain banned from Hinge. Any new accounts **** creates will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  
  Sincerely,
  
  Hinge