Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart, Inc.

  Rt 351 2000 River Road Ellwood City, PA 16117

• 

  Copart, Inc.

  2124 Camplain Rd Hillsborough, NJ 08844

• 

  Copart Columbus

  1680 Williams Rd Columbus, OH 43207

• 

  Copart Cleveland West

  34417 E Royalton Rd Columbia Station, OH 44028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales tax dispute was not to be charged due to living in ******* where there is no sales tax all states are to honor no sales tax to montana residents. Have sent several emails to Copart management regarding this issue with no response. I have purchased a truck from Copart in ************************** La ***** and was not charged a sales tax due to them honoring the no sales tax in *******. We are exempt from paying sales tax on vehicles in other states. Vehicle is Lot#******** Vehicle: 2021 GMC ****** K25 Burgundy Vin: ***************** seeking reimbursement for the sales tax.

  Business Response

  Date: 07/08/2025

  Our tax department has confirmed that the sales tax reimbursement has been issued and is currently available in your member account as ********* funds. You may use these funds toward your next purchase, or you can request a refund by emailing ****************************************** If you choose to request a refund, please be sure to include your member number and mailing address.

  
  We appreciate your patience and understanding as we worked to resolve this unexpected issue.

  Customer Answer

  Date: 07/14/2025

  I have reviewed the business response and accept this resolution. I will be waiting for the refund to arrive in the mail as stated by Copart. If refund does not arrive we will continue to work on this matter until it is resolved.

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their membership in July 2024. In the sign up process they auto checked ********************* to me without any other notice given, 1 year later the policy renewed. With most renewals and be it at a year later no notice or warning just took the money.Their policy is no refunds and no timeframe to get a refund. Lots of black and white info that is hidden & not fully divulged and apparent to the ******* is bad business practice to not inform users/customers of the fees. It is scammy to autofill a form for a customer & then refuse to give the money back & with no warning but Im assuming thats why they list non refundable in their policy.

  Business Response

  Date: 07/07/2025

  In response to the claim asserted by ******* ******* about her request to refund her Copart Membership fee, one of the prerequisites to bid on prospective vehicles is establishing a member account with **********************. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Coparts binding Member Terms and Conditions. ******* Shepards member notes indicate that she consented to the Terms and conditions on 6/14/2024 and again on 7/02/2025 as well as opted in to enroll for membership autopayment subscription. These Member Terms and Conditions state:
  IV. MEMBERS
  A. Member Eligibility; ********************************** You may sign up as a Member at Copart if you are at least 18 years of age. In order to be able to bid or purchase vehicles through Copart, you must additionally satisfy other Member requirements as specified herein and successfully complete and pass Coparts onboarding and screening requirements,which shall include, but may not be limited to, providing identification information, a government-issued photo ID, and business incorporation and/or licensing information and documentation, as applicable.  State-specific registration requirements and applicable laws, regulations, and restrictions may further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny Member onboarding applications, deny or restrict Member privileges and features, and exclude any individual or entity from Copart facilities, in each case, in its sole discretion. Your registration information includes any information you and/or your organization provides to us during the registration process and from time to time thereafter ******************** The ***************** is subject to our Privacy Policy. In consideration for your use of the Copart Websites, you agree to provide true,accurate, current and complete *****************, and to maintain and promptly update the ***************** to keep it true, accurate, current and complete.
  When you sign up as a Member at Copart, Copart collects and processes your biometric data in the form of geometric facial patterns derived from photographs that you provide to **. We use this data,along with other data, to verify your identity and prevent fraud. Consistent with the practices outlined in Coparts Privacy Policy, Copart retains biometric data only for as long as necessary to verify your identity and prevent fraud. We do not retain your biometric data longer than necessary to provide our services and to comply with applicable law, which retention period will not exceed three years from the date of collection. Copart will not disclose your biometric data to third parties, except for our service providers that process your data on our behalf to provide identify verifications, fraud prevention, and authentication services. By registering as a Member at Copart,you acknowledge and agree that you have read this disclosure and Coparts Privacy Policy, and that you voluntarily consent to Coparts and its clientsand service providers collection, storage, retention, use, and disclosure of your biometric data.
  B. Member Types. 
  Registered Guests must register and provide at least their first and last name, email address and phone number. Registered Guests may search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests will not be able to bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.
  Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members must pay the initial Basic Member registration fee. A security deposit may also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. below).
  Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
  All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates. Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee. Basic and Premier Members are responsible for submitting copies of any license renewals or changes and any information regarding change of ownership or address. Failure to submit active and updated licenses may result in Members becoming ineligible to bid on vehicles (up to and including suspension of the Members account). ********************** reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.
  Individuals and entities are prohibited from opening more than one Member account, unless requested in writing and explicitly authorized by Copart.
  By agreeing to these Member Terms and Conditions, ******* ******* acknowledged that she understood that she was signing up for yearlong membership as well as enrolled in membership auto payment subscription. As stated in the terms and conditions, that ******* ******* agreed to, the annual membership fee is non-refundable. We ask the BBB to close this case.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased vehicle Stock #******** from Copart, which was listed with no exterior damage. When my driver arrived at the Copart yard, the car was found to have severe, undisclosed exterior damage. Photos were taken, and the issue was reported immediately at ******. A manager advised us to return the vehicle for refund. When we returned the car promptly, we were told the return was denied because the driver had briefly left the yard.Coparts policy requires reporting at the time of delivery, which we did. The vehicle was never delivered or used. We acted in good faith, and the damage was pre-existing. I am not asking for special treatment only fairness and the refund that was originally promised.With gratitude,******* ********* Buyer ID: ******

  Business Response

  Date: 07/08/2025

  The management team at the purchasing location has confirmed they will be processing a buy back on the referenced vehicle once it has been dropped off at the location provided under the new lot number of ********.
  
  
  Copart respectfully request the BBB to close this complaint as the purchasing location is working with our buyer on a refund of the referenced vehicle.

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copart does not provide any receipts or evidence of the subscription payments by premium users.They explain there are 7 days of money reimbursed if the user decides to cancel the subscription. But there is no evidence sent to the user's email for the payment or reimbursement process. Once the user cancels their subscription, their account is blocked from being accessed, and only a downgraded account email is sent. No supporting paperwork for the bank charges regarding the $249 yearly premium subscription and $400 deposit.

  Business Response

  Date: 07/07/2025

  Were truly sorry to hear that your experience with Copart has led you to cancel your membership. Please know that refund processing times can vary depending on the policies of each financial institution.

  
  After reviewing the notes for the account associated with the number you provided, I can confirm that a refund of $649 was processed on June 27, 2025 to the original payment method on file.

  
  If you have any further questions or need assistance confirming the refund with your bank, please reach out to *******************************************************************
  
  
  Copart respectfully request the BBB to close this complaint as we have processed the refund for our member. 

  Customer Answer

  Date: 07/08/2025

  I have reviewed the business response and accept this resolution.  However, it is not changing the blind practice with no receipt for the payment used by them. 

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our ****** Juke was totaled in a car accident. The tow truck driver decided he was going to take E-470 and C-470 back to the salvage yard just because he saw the transponder in the window and thought he could get away with it. *********** automatically took the $65 our of our bank account and this is how I found out. Now, Copart is saying that I have to dispute the charge with Expresstoll instead of giving me reimbursement themselves. This is extremely upsetting and not how a business should behave.

  Business Response

  Date: 06/26/2025

  Unfortunately, Jenny Austell did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

  Customer Answer

  Date: 06/26/2025

  The office manager of Copart told me yesterday that I should have a credit on my Expresstoll account, but I do not. I am now having to deal with this ongoing issue myself. I have had to send Expresstoll the paperwork twice now. 

  Customer Answer

  Date: 06/26/2025

  This should suffice. 

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I received an email stating that I have won a lot for a car I did not bid on the date of 05/21/2025 (Image #1). I informed Copart ******************* of this and therefore suspended the account to prevent further activity. I called the ***************** which directed me to membership services and to email a **************************************** I messaged this address regarding this issue and was informed about a relist fee for this vehicle of $1540.00 (Payment_Relist) stating that I have received a "one time courtesy credit" regarding a previous Copart issue I had in December 2024 regarding a credit limit. I sent another email to ****************************************************************************(Image#3) and have not obtained a response yet and still have a charge for $1540.00 on my account. At this point I wish to remove the charges on my account and end my business with Copart altogether. I have had too many issues arise with this business in the past.

  Business Response

  Date: 06/25/2025

  In response to the claim asserted by ***** Milutinovicabout a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ***** ************ member notes indicate that ***** Milutinovicconsented to the Terms and conditions on 4/14/2025 and again on 5/20/2025. These Member Terms and Conditions state:
  H. Bids Entered.Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
  E. Password and Security;Account Activity. Members are responsible for all account activity, including,without limitation, all Preliminary Bids and Virtual Bids submitted under the Members username and password through Coparts website. A Members account may not be transferred or assigned to any other person or entity.
  
  You must register with Copart using your unique personal login (email address) and password. You are responsible for keeping your password confidential. You may not share your password with any other person, or let any other person use your account. You agree that Copart is not responsible for any loss to you arising from your failure to keep your password confidential or from your sharing of your account or password. You are responsible for all activity occurring through use of your account, including without limitation, all Preliminary Bids and Virtual Bids submitted under Your username and password through Coparts website. If Copart becomes aware that you knowingly have provided your login and password information to another person, Copart may suspend temporarily or terminate your account privileges. We recommend that you immediately notify us of any actual or suspected unauthorized use of your account or password.
  
  You agree to use software produced by third parties, including, but not limited to, browser software that supports a data security protocol compatible with the protocol used by Copart. Until notified otherwise by Copart, you agree to use software that supports the Secure Socket Layer (SSL) protocol or other protocols accepted by Copart and follow Coparts log-on procedures. You acknowledge that Copart is not responsible for notifying you of any upgrades, fixes, or enhancements to any such software or for any compromise of data transmitted across computer networks or telecommunications facilities not controlled by Copart. You acknowledge that it is possible that, despite the reasonable security measures that Copart has implemented, electronic communications may be accessed by unauthorized third parties when communicated between you and Copart using the Internet, other network communications facilities, telephone or any other electronic means.
  D. Relist Fees. In the event a vehicle is not paid for within the time specified by the Copart facility where the vehicle was sold, Member agrees that Copart may, in its sole discretion, cancel the sale or relist the vehicle for sale, and the Member shall be responsible to pay a relist fee plus any collection costs, including court costs and reasonable attorneys fees. Relist fees may vary by facility. The Member agrees to verify relist fees prior to bidding on vehicles.
  

  By agreeing to these Member Terms and Conditions, ***** *********** acknowledges that he understood the referenced risks. Copart asks that the BBB closed this case as everything was presented to ***** *********** prior to becoming a member. After his review,knowing these risks, he agreed to these terms and conditions and became a Copart member. 

  Customer Answer

  Date: 07/08/2025

  Dear Copart **************** / ******************** Representative,
  I am writing to formally dispute the relist fee that has been charged to my account, based on a bid that I did not place or authorize.
  While I understand that Coparts Member Terms and Conditions place responsibility on members for activity on their accounts, I want to make it clear that my login credentials were compromised without my knowledge. I did not share my password with anyone, nor did I authorize any bids to be made on my behalf. This activity occurred without my consent, and I notified Copart promptly once I became aware of the situation.
  Given the language in the Terms that encourages members to immediately notify us of any actual or suspected unauthorized use of your account or password, I complied in good faith and expected reasonable consideration under these circumstances. As a good-faith customer, I am asking ********************** to reconsider the relist penalty. I believe it is unfair to hold me financially responsible for a transaction I neither authorized nor benefitted from, especially when I took all reasonable steps to secure my account. If needed, I am willing to cooperate further to resolve this matter amicably.
  Thank you for your attention to this matter. I appreciate your understanding and look forward to a resolution.
  Sincerely,
  ***** ***********

   

  Business Response

  Date: 07/09/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Name: Copart, Inc.My Copart member - ****** Subject: Complaint Regarding Account Suspension and Failure to Refund Funds Dear Better Business Bureau,My name is ********* *****, copart member - ****** and I am filing an official complaint against Copart regarding the suspension of my account and their failure to honor the promise of refunding my funds.Situation Description:My account was suspended due to a violation of payment terms, which I was informed about by Copart's support team.After contacting Copart's support department, they confirmed that they would cancel all purchases and refund my funds. They assured me that the issue would be resolved promptly, and I have written confirmation of this from their support team.Unfortunately, despite these assurances, it has now been three months, and no action has been taken, nor have I received any updates from Copart. The amount of money involved is quite significant, and I am deeply concerned about the lack of resolution.Actions Taken:I have contacted Copart's customer support multiple times regarding this issue. Each time, I was told that the issue was being "reviewed" but received no concrete solutions or a timeline for resolution.I have a written confirmation from Copart's support team stating that they would cancel the purchases and refund my money, but to this day, no action has been taken, and my account remains suspended.Requested Resolution:I am seeking your assistance in resolving this matter and ensuring that Copart follows through with their promise to refund my funds or restore access to my account. I would like a clear timeline and specific actions from Copart to resolve this issue.Thank you for your attention to this matter. I look forward to your support in helping me achieve a fair and timely resolution.

  Business Response

  Date: 06/27/2025

  Thank you for your patience as we work to resolve this matter.

  
  According to your member notes, all buybacks have been completed. Our *************** team has reached out to you to gather the necessary bank account details to process the wire transfers for your refunds.

  
  Once we receive your banking information, our ********************* will finalize the wire transfers to ensure the refunded funds are sent promptly.

  
  If you have any questions or need assistance providing your bank details, please dont hesitate to reach out to our *************** team.

  
  Copart respectfully request the BBB to close this case as we are awaiting bank account information from our member to wire transfer the monies due.

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined a live auction for a 2012 Chrysler 300 lot number ********. At this time I won at the live auction.I was told by Copart member services that I had to wait 24 hours my time which would have been 7:45 pm if the seller would accept my offer. I never received any response. When I checked on the vehicle the seller put the car back up on auction even though I won. I then made several complaints to Copart and they didnt do anything but tell me its nothing they can do. I even called the lot the car was at and left a message no response. Yesterday on 6-19-25 I received an email from Copart stating that I can join the live auction to bid on this same car 2012 Chrysler 300. I was in the live auction bidding i would receive emails and texts if i was out bidded I then would bid again. When I joined the live auction the bidding started at $1,100. I bidded up to $1650. The last outbid noticed I received was at 2:25pm, I then place my bid for $1650. I was winning the bid the whole time. At 3:00 pm i checked on my bid because I didnt receive any notification it said I was outbid and the car was no longer available and the car sold for $1700. I then contacted Copart and told them what happened again with this same lot they didnt do anything about it. I was on the phone with Copart for 30 mins explaining what happened and that I should had won the car like last time, again they didnt do nothing about it. Now today this very same car 2012 ******** is now back up for auction with a price of $3,300 and a bid starting at $1,700. I should had received this car two weeks ago when I won in the live auction. Also, this lot in **********, La has several complaints and yet they continue to mistreat customers and trying to make people pay more and more. Im asking for this to be taking seriously and for the car to be awarded to me being as though I won it in a live auction bidding 2 weeks ago! Also Copart corporate should be responsible because they let them keep keep doing it.

  Business Response

  Date: 06/23/2025

  In response to the claim asserted by ***** Malbaciasabout a vehicle she was biding on during a Copart auction. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ***** Malbaciass member notes indicate that she consented to the Terms and conditions on on 5/29/2025. These Member Terms and Conditions state:
  E. Minimum Bids, Bid to Be Approved, and Counter Bidding.
  If (a) the seller designates a vehicle as Bid to Be Approved or On Approval or (b) the seller designates a Minimum Bid for a vehicle and the high bid in the auction is less than the Minimum Bid amount, then the vehicle will not be released to the Member with the high bid unless and until the seller has notified Copart of its acceptance of the bid.  The seller has until 7:45 p.m. (Pacific Time) on the next business day following the day of the auction to notify Copart of such acceptance.
  Counter Bidding allows sellers who have designated a vehicle as Minimum Bid, Bid To Be Approved, or On Approval to directly counter bid a bidder after the auction ends.   The Member acknowledges and agrees that, regardless of any counter bids made by the seller of a vehicle, the Members high bid on a Minimum Bid, Bid To Be Approved, or On Approval vehicle is an offer that shall remain open to acceptance by the seller until 7:45 p.m. (Pacific Time) on the next business day after the day of the auction.
  
  
  Upon review of the details for the referenced lot (********), we confirm that this vehicle has been listed in multiple auctions.Unfortunately, the seller's reserve was not met, resulting in the rejection of the bids received.
  The bid log indicates that the seller submitted a few counteroffers to *****, which she declined while maintaining her original bidultimately rejected by the seller. Additionally, ***** had the opportunity to purchase the vehicle using the sellers posted Buy It Now option at the disclosed price.
  
  Copart asks that the BBB closed this case as everything was presented to ***** Malbacia prior to becoming a member. After her review, knowing the risks, she agreed to these terms and conditions and became a Copart member. 

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint due to misleading and incomplete information provided by Copart on Lot #********, a 2017 Dodge Journey SXT. I placed a $2,000 offer on June 13, 2025. The listing only showed vague terms like "Mechanical" damage and "Keys: Yes"with no indication the vehicle did not run. There were no operational tags like *********** or Does Not Run, and no visible As-Is disclaimer on the listing at the time of bidding. Only after my offer was accepted did a Copart *** call me at 11:55 AM on June 16 to inform me the vehicle starts but does not run. Had that been disclosed, I would not have placed a bid. After I raised concerns, an Enhanced (E) label appeared on the listingretroactively addedwhich was not present before the sale. I have timestamped screenshots to confirm this. While Copart claims vehicles are as-is, they state in their own Terms and Conditions that they provide operational status labels when known. A *** confirmed the vehicles non-running conditionmaking it a known defect that should have triggered a disclosure label. Their Terms also state buyers should rely on provided information. In this case, that information was either omitted or altered after the fact. Now Im being told I owe a $600 relist feedespite making my offer in good faith based on misleading and incomplete details. I am requesting full cancellation of the transaction, waiver of the relist fee, and an internal review of Coparts vehicle listing and disclosure practices. This experience has been misleading and disheartening. I am documenting everything and will be submitting this same complaint to the ************************************** and the ***. Copart must be held accountable for poor disclosure and post-sale manipulation of listing data.

  Business Response

  Date: 06/17/2025

  In response to
  the claim asserted by Maze McCarter about a vehicle that was purchased at
  Copart’s auction.  One of the
  prerequisites to establishing a member account with Copart is agreement to
  Copart’s binding Member Terms and Conditions. Maze McCarter’s member notes
  indicate that Ms. McCarter signed up to
  become a member and consented
  to the Terms and conditions on 5/29/2025. These Member Terms and Conditions
  state:
  Copart and its vehicle
  sellers expressly disclaim the accuracy or completeness of any and all
  information provided to Members regarding vehicles, whether provided in
  written, verbal, or digital image form (“Vehicle Information”). Vehicle
  Information provided by Copart and its vehicle sellers is for convenience only.
  Members shall not rely on Vehicle Information in deciding whether or how much
  to bid on a vehicle offered for sale through Copart. Vehicle Information
  includes but is not limited to: year, make, model, condition, ACV, damage
  amount, damage type, drivability, accessories, equipment, mileage, odometer
  disclosures, vehicle identification number (e.g. “VIN,” “HIN,” and serial
  number), title, repair cost, repair history, title history, and total loss
  history. No effort has been made to list open recalls applicable to any
  vehicles. Any recalls are the sole responsibility of the purchaser and can be
  found at locations like https://www.nhtsa.gov/. Copart and its vehicle sellers
  expressly disclaim any and all representations, warranties, and guarantees
  regarding vehicles sold through Copart. Copart does not guarantee that keys are
  available for any vehicle sold through Copart, regardless of whether keys are
  present in online vehicle images or were present in the vehicle prior to the
  time of purchase. Certain jurisdictions permit vehicles to be sold with missing
  VIN plates; as a result, Copart does not guarantee that vehicles are equipped
  with any or all VIN plates. Vehicle parts may be missing. Copart does not
  guarantee that vehicles meet or can be modified to meet local emission and/or
  safety requirements. It is the sole responsibility of the Member to ascertain,
  confirm, research, inspect, and/or investigate vehicles and any and all Vehicle
  Information prior to bidding on vehicles.
  H. Bids Entered.
  Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
  E. Password and
  Security; Account Activity. Members are responsible for all
  account activity, including, without limitation, all Preliminary Bids and
  Virtual Bids submitted under the Member’s username and password through
  Copart’s website. A Member’s account may not be transferred or assigned to any
  other person or entity. 
  You must register with
  Copart using your unique personal login (email address) and password. You are
  responsible for keeping your password confidential. You may not share your
  password with any other person, or let any other person use your account. You agree
  that Copart is not responsible for any loss to you arising from your failure to
  keep your password confidential or from your sharing of your account or
  password. You are responsible for all activity occurring through use of your
  account, including without limitation, all Preliminary Bids and Virtual Bids
  submitted under Your username and password through Copart’s website. If Copart
  becomes aware that you knowingly have provided your login and password
  information to another person, Copart may suspend temporarily or terminate your
  account privileges. We recommend that you immediately notify us of any actual
  or suspected unauthorized use of your account or password.
  You agree to use software
  produced by third parties, including, but not limited to, “browser” software
  that supports a data security protocol compatible with the protocol used by
  Copart. Until notified otherwise by Copart, you agree to use software that supports
  the Secure Socket Layer (SSL) protocol or other protocols accepted by Copart
  and follow Copart’s log-on procedures. You acknowledge that Copart is not
  responsible for notifying you of any upgrades, fixes, or enhancements to any
  such software or for any compromise of data transmitted across computer
  networks or telecommunications facilities not controlled by Copart. You
  acknowledge that it is possible that, despite the reasonable security measures
  that Copart has implemented, electronic communications may be accessed by
  unauthorized third parties when communicated between you and Copart using the
  Internet, other network communications facilities, telephone or any other
  electronic means.
  D. Relist Fees.
  In the event a vehicle is not paid for within the time specified by the Copart
  facility where the vehicle was sold, Member agrees that Copart may, in its sole
  discretion, cancel the sale or relist the vehicle for sale, and the Member
  shall be responsible to pay a relist fee plus any collection costs, including
  court costs and reasonable attorney’s fees.  Relist fees may vary by
  facility. The Member agrees to verify relist fees prior to bidding on
  vehicles. 
  By agreeing to these Member Terms
  and Conditions, Ms. McCarter acknowledges that she understood the referenced
  risks.
  In reviewing the advertisement for the referenced vehicle, no
  drive status (run & drive nor engine starts) was listed as it was not confirmed
  at time of inventory. The referenced vehicle was advertised with rear end and
  mechanical damage. Had Maze McCarter came out to inspect the vehicle before
  bidding she would have been fully aware of any issues associated with it. The
  Copart webpage consists of a Help Center section solely dedicated to inform our
  buyers and direct them to learn as much as they can about any vehicle. Our
  members can order a Copart Vehicle Inspection Report, for a fee, that will
  provide extra photos, at least two videos and review equipment/features on the
  vehicle. Additionally, Maze McCarter could have hired their own inspector to
  come out and examine the vehicle. All these tools were available for Maze
  McCarter to utilize, but she failed to use any of them. Accordingly, Copart
  rejects any and all demands Maze McCarter has regarding a refund or billing
  adjustment. 

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a subscription to copart with the same information that I got my subscription with **** the other insurance auto auction company in the **. In ************** a wholesale dealer doesn't have to have a local business license to operate just a NC auto dealer business license. I emailed several times explaining that and was never approved to bid even though u don't have to have a dealer license to bid on some cars my account was never approved to buy any cars. After they refused multiple times even after I explained NC law regarding dealer license for wholesaler I realized I was never going to get to buy anything I asked for my money back and I was told that after 7 days I couldn't get it back but they never approved me to buy anything even though I sent in enough information to buy non dealer cars. Both companies have a monopoly on insurance cars and have terrible customer service when there is an issue.

  Business Response

  Date: 06/16/2025

  In response to the claim asserted by Jeffrey Wilson about his request to refund his Copart Membership fee, one of the prerequisites to bid on prospective vehicles is establishing a member account with Copart. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Copart’s binding Member Terms and Conditions. Jeffrey Wilson’s member notes indicate that Jeffrey Wilson consented to the Terms and conditions on 9/21/2023. These Member Terms and Conditions state:
  
  IV. MEMBERS
  A. Member Eligibility; Registration Data; Biometric Data. You may sign up as a Member at Copart if you are at least 18 years of age. In order to be able to bid or purchase vehicles through Copart, you must additionally satisfy other Member requirements as specified herein and successfully complete and pass Copart’s onboarding and screening requirements, which shall include, but may not be limited to, providing identification information, a government-issued photo ID, and business incorporation and/or licensing information and documentation, as applicable.  State-specific registration requirements and applicable laws, regulations, and restrictions may further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny Member onboarding applications, deny or restrict Member privileges and features, and exclude any individual or entity from Copart facilities, in each case, in its sole discretion. Your registration information includes any information you and/or your organization provides to us during the registration process and from time to time thereafter (“Registration Data”). The Registration Data is subject to our Privacy Policy. In consideration for your use of the Copart Websites, you agree to provide true, accurate, current and complete Registration Data, and to maintain and promptly update the Registration Data to keep it true, accurate, current and complete.
  When you sign up as a Member at Copart, Copart collects and processes your biometric data in the form of geometric facial patterns derived from photographs that you provide to us. We use this data, along with other data, to verify your identity and prevent fraud. Consistent with the practices outlined in Copart’s Privacy Policy, Copart retains biometric data only for as long as necessary to verify your identity and prevent fraud. We do not retain your biometric data longer than necessary to provide our services and to comply with applicable law, which retention period will not exceed three years from the date of collection. Copart will not disclose your biometric data to third parties, except for our service providers that process your data on our behalf to provide identify verifications, fraud prevention, and authentication services. By registering as a Member at Copart, you acknowledge and agree that you have read this disclosure and Copart’s Privacy Policy, and that you voluntarily consent to Copart’s and its clients’ and service providers’ collection, storage, retention, use, and disclosure of your biometric data.
  B. Member Types. 
  Registered Guests must register and provide at least their first and last name, email address and phone number. Registered Guests may search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests will not be able to bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.
  Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members must pay the initial Basic Member registration fee. A security deposit may also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. below).
  Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
  All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates. Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee. Basic and Premier Members are responsible for submitting copies of any license renewals or changes and any information regarding change of ownership or address. Failure to submit active and updated licenses may result in Members becoming ineligible to bid on vehicles (up to and including suspension of the Member’s account). Copart reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.
  Individuals and entities are prohibited from opening more than one Member account, unless requested in writing and explicitly authorized by Copart.
  
  By agreeing to these Member Terms and Conditions, Jeffrey Wilson acknowledged that he understood that he was signing up for yearlong membership. As stated in the terms and conditions that Jeffrey Wilson agreed to, the annual membership fee is non-refundable. We ask the BBB to close this case.