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Find a Location

Copart, Inc. has 95 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCopart, Inc.

    Online Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.6/5stars

    Average of 118 Customer Reviews

    Customer Complaints

    445 complaints closed in last 3 years

    152 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Copart, Inc. has 95 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      14185 Dallas Pkwy, Ste 300, Dallas, TX 75254-1327
      BBB File Opened:
      11/18/2012
      Years in Business:
      42
      Business Started:
      1/1/1982
      Business Started Locally:
      1/1/1982
      Business Incorporated:
      9/9/1993
      Type of Entity:
      Corporation
      Alternate Business Name
      • Copart Salvage Auto Auctions
      Business Management
      • Fatima Ali, Communications Manager
      • Ashley King, Compliance Manager
      Contact Information

      Principal

      • Fatima Ali, Communications Manager

      Customer Contact

      • Zachary Morgason
      • Ms. Cathy Mazur, Manager of Business Development
      • Jaime Valdivia
      • Ashley King, Compliance Manager
      • Ms. Alexis Donaldson
      Additional Contact Information

      Fax Numbers

      • (615) 449-6936
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Smart shopping online

      Customer Complaints

      445 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/19/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      My insurance company chose to use this company for storage of my vehicle until they determined whether it was repairable. Copart took it upon themselves to gain access to my car and personal property (which they admit to) and to bag my belongings after handling my personal belongings. Upon going to the business to retrieve my personal belongings out of my vehicle items were missing. A $40 ********************** tumbler cup and my CARB EO sticker (cost to replace $150) for the Supercharger system, thankfully I took as much as I could after the accident. When I spoke with the yard supervisor they said there is no formal way to document this which means they do not track it and stated to call my insurance company. It was also relayed that this is a common occurrence for this business. I would say that these people should stay out of customers vehicles unless they own the vehicle outright and not handle their personal belongings since they are not trustworthy or capable of tracking when issues arise. The main purpose of this claim is for documentation in hopes other people step forward and it shows a huge problem with this business.
      Read More

      Customer Reviews

      118 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      JORDAN S

      1 star

      03/04/2024

      On 2/29/24 I won an online auction for a 2017 ******************* 900XP. It was stated on the online ad/listing that the only damage to the vehicle was the side and that the vehicle would "run" and "drove" under its own power. There were also plenty of pictures to show the sides. However, upon receipt of the vehicle it was noticed very visibility that the rear end or transmission was severely damaged. The vehicle would not "drive" it would not move at all under its own power. This auction was falsely advertised, misrepresented and clearly more damaged than what was stated or shown. They clearly did not take a picture of the rear end on purpose nor state that it have any mechanical damages. I would like Copart to accept responsibility of the vehicle falsification and wrong doings and cover the unexpected damages to the vehicle. As I now have a large paperweight in my driveway. Copart has a very misleading and contradicting "policy" that states,' According to the auction, at inventory, the vehicle was *********** meaning the vehicle: 1) Started under its own power or with the use of external jump box, 2) Was put into gear, and 3) Moved forward. This designation is no guarantee, representation, or warranty that the vehicle is roadworthy or will be able to start, be put into gear or capable of moving forward at the time of the sale". There is no way that this vehicle could move under its own power, as the transmission is completely shattered.

      Local BBB

      BBB serving North Central Texas

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