Complaints

This profile includes complaints for AT&T's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AT&T

  208 S. Akard St. Dallas, TX 75202

• 

  AT&T Mobility

  1736 N Center Ave Somerset, PA 15501

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  AT&T Mobility

  1850 Settler's Ridge Center Dr Crafton, PA 15205

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  AT&T Mobility

  20125 Route 19 Cranberry Twp, PA 16066

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  AT&T Mobility

  2085 East State St Hermitage, PA 16148

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are several things going on with my *** account and I don't wish to come to you all constantly but the issues persist every month I was credited for one of the devices and that device should be paid off by now as my complaint before garnered a phone call from the corporate office of *** but the credit was not applied to the correct device due to that *** are holding an account holder under my account hostage by having her make ridiculously longer payments when the lump sum that was placed on that device should have covered the balance. Every single month my bill is higher even when I called to lower the plans on three of my five devices my bill got higher instead of lower. Every month no one knows why my bill is high and why charges have to keep being credited and why the information on my side of the account isn't showing the same as the *** reps. I pay for next up that's $5 a month to upgrade a device at any time and when I asked if I could upgrade my device i was told I couldn't because I had a balance. Why aren't customer informed at the time of sign up for next up that if your acct is current you won't be able to upgrade my bill has to be late due to the monthly income I receive so with that said they didn't give me a choice a choice by giving me part of the info. They have gotten $5 for months for free because those at *** knew I'd never be able to upgrade with a balance. That's not cool that's using a promo to get money from ppI but never explaining fully how it will work. Also I tried to set up a payment arrangement for this very high bill and it won't allow me and it's saying things that I'm not doing like I'm not using the same card yet it keeps telling me it won't allow two payments from the same card in 24hrs. Clearly they are not the same cards from the pics I uploaded. They will do this and cut my phones off then I'm charged they say up to but it's always $30 for two months three of my devices cannot get calls and it has been like that 2 months

  Business Response

  Date: 03/28/2023

  The AT&T Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. AT&T communicated with the consumer and shared the details of the resolution reached. AT&T provided contact information for additional questions, requests, and/or correspondence specific to the consumers concerns. The consumer indicated they were satisfied.
  

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered new iPhone 14 w/trade in 11/8/22 received it on 11/21/22. No rtn pkg. Called AT&T and spoke to guy at call ctr, *********** and reordered my rtn pkg (never recev'd 1st). He told me my 30 days restartEd that day (was assured I'm within new time frame). cleared trade in iPhone 10 *** 256gb. retn'd it. recv'd email from AT&T abt 2 weeks later (maybe late due to Christmas rush). Email notifi'n that "find my phone" needs to be deactivated and then deleted. Got the details on how to do it. Done! Reply's to an email not monitored. Billed for monthly pymts for iPhone 14, Called cust svc & was told account will be credited for all the pymts made. Called AT&T customer ********************** and their loyalty customer ********************** abt 2 wks ago when saw Feb l ******************* a monthly chg for that iPhone. It should be $0 for the new iPhone wi/my trade in. was told they're no longer giving me credits for the trade in that was in excellent condition, citing I was late in sending the trade in and that I didn't deactivate the "find my phone" app (I knew I did because I saw an older iPhone on there and deleted that one too). Now AT&T is going back on their word and currently have a nice iPhone and taking monies monthly for a new one. Such outrageous behavior. They're not willing to see how they were wrong in this transaction. Since moving to US in **** we have been using AT&T for hm phone & cellular (bellsouth mobility, Cingular or whatever names changed along the way). feeling so cheated and lied to. If this attitude continues then AT&T will continue to acquire people's trade ins and bill them too. Where does this end??? I hate them now!!! Looking to move my service if this doesn't get resolved. It's my final "*****************" attempt. That's 6 phones lines changing now. So disgusted and disappointed. in my trade in IPhone late after AT&T was late sending me the return package. I have my emails to prove late shipping on their part. Sent from ******* (******) **** **********************

  Business Response

  Date: 03/29/2023

  The AT&T Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. AT&T communicated with the consumer and shared the details of the resolution reached. AT&T provided contact information for additional questions, requests, and/or correspondence specific to the consumers concerns. The consumer indicated they were satisfied.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to get this issue resolved several times... I have disputed that a broken phone has been sent back to them, and they keep billing me for a unreturned phone, and the phone has been returned... They have asked me for a tracking number, but the post office has no way to give me the tracking number... So without the tracking number they are going to shut my service off... My service is paid in full, but still are going to shut me off on March 31st if I don't pay ****** for the unreturned phone, which was returned, or provide a tracking number which the post office can't find ither... I've been a loyal customer for several years and have paid several thousand dollars to them to keep my service on for several years... Iam a truck driver and need my service it's my business and how I make a living... As I have stated my bill is paid for the service in full, it is over a unreturned phone that was returned...

  Business Response

  Date: 03/28/2023

  The AT&T Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. AT&T communicated with the consumer and shared the details of the resolution reached. AT&T provided contact information for additional questions, requests, and/or correspondence specific to the consumers concerns. The consumer indicated they were satisfied.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 16th , I went to the AT& T store located at ***********************************************************************I was having a problem with my phone and needed a little assistance in trying to get my phone to dial a number. When I would go to the contact list and get ready to press the number, the number would go away.. The manager very harshly told me that they were not in the business of assisting customers with their phones , but to sell phones. He told me to go to the Best Buy across the Freeway and go to the **************** I asked for his name since he was not wearing a badge and he refused to give me his name. He proceeded to show me to the door and another person came forth and told me that the person that I was talking to was not the manager, but the assistant manager and she was the manager. They both stated that they do not allow their employees to help customers with their phones. Neither persons would give me their names nor were they wearing badges. I walked out of the store humiliated and worried that I was not receiving simple basic service for phones that I pay over $200.00 each month for. I am a senior citizen and a visual person. What can I do to get help?

  Business Response

  Date: 03/29/2023

  The AT&T Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. AT&T communicated with the consumer and shared the details of the resolution reached. AT&T provided contact information for additional questions, requests, and/or correspondence specific to the consumers concerns. The consumer indicated they were satisfied.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried multiple times to simply add TV to our existing Internet and mobile account. After speaking to multiple agents and leadership we were unable to agree on the promotion that is showing on the website. The leader hung up on me. I am a sales supervisor for another company and unfortunately can't get their services. This is not how you treat customers. No discovering my needs. Just pitched the most expensive pkg and when I said I wanted the lower rate package I was told not to get it because people cancel it. Very shady way to do business and you could learn a lot from your competitors in customer **********************

  Business Response

  Date: 04/06/2023

  The AT&T Office of the President attempted to contact the consumer regarding a notice received from the Better Business Bureau. The specialist attempted to reach the consumer by phone and email on (3/22/23,3/24/23 (2), 3/28/23 (2), 3/31/23, and 4/4/23) and to date has been unsuccessful. To address this issue and for account privacy, it would be beneficial to speak with the consumer.

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the 50 GB hotspot option and the down/up load speeds with Speedtest.net plus also what my MacBook Air Analytics for the network numbers are saying can't support the amount of data that AT&T can't or won't resolve where or even how that the imposable become posable. I have lost money in upward of $1000 already because the data didn't last for the billing cycle. I have been on the phone 20 times with them over this and zero ppl from the company wish to look into the issue. I qualify for a business account, but then am told that I have to pay a $1000 downpayment in order to get that status. Basically lose $2000, half for lost wages and half for extortion, because no one from the company is willing to explain why I have to pay such a high downpayment to retain the business account so I have true unlimited GB. I have worked in two separate locations prior to setting up this service and I have never gone through the amounts of data that AT&T are claiming I am using without any proof to show where this data is going. My computer can tell me what I am acctually using but AT&T can't as they claim. I want the account to be upgraded to the business account so I never run out of data. The other places in the world I never went above and beyond 25 GB for the month, running even less hardware because of this issue. And I want them to correct it or upgrade me to what necessary in order to operate without the extortion fee of $1000. If anything they should be suppling me with the lost wages and givinging me credit for service until that amount is recovered.

  Business Response

  Date: 04/06/2023

  The AT&T Office of the President spoke with the consumer on 04/06/2023 regarding a notice received from the Better Business Bureau. The specialist offered details about the account and usage. The consumer stated they were not satisfied.

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, I was signed up from T-mobile to ATT via SAM's Club person, with an ATT order, and paid 150.97 at the club to have the phone shipped to me the next day. The next day did not happen I went to the store and called the young man I spoke with him and had no idea what happened. So I went to the Att store to get the phones I was promised on 03/04/23. Once received 03/06/2023 on 03/07/2023 they were sent back phones that were, ordered at Sam's Club back. one has shown back the other so we're nowhere in limbo. I was told to be in-home on Saturday 03/04/2023 they were not and cleared my phone and went to the store and got the phones I need. And return both phones were ordered at Sam's and showed up on Monday by FedEx unopened. I sent them back and now need my money returned I paid 150.97 twice and now I have not got the first one back yet been over 14 days and need help I have everything phone and return for a credit of 800 my phone and my daughter a new line. As looking I have two different plans and a high bill as I know but I need help and I have proof to show I was misled, was told to help me get a plan to pay off with T-mobile which was a lie. I got a full bill no payment plan was done for me . Am not happy for years with t-mobile now being lied to by a new company which my mother has been with you since you were Bellsouth. I need help, please. I went into the store got the phone's I need and as said sent the others that came back. I paid in-store 150 again. I want my first 150 back as I was told I get it when the order phone's return. Now one is back while other I have tracked and it seems not moving I see you have issues with Pitney Bowes and their returning items.

  Business Response

  Date: 03/29/2023

  The AT&T Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. AT&T communicated with the consumer and shared the details of the resolution reached. AT&T provided contact information for additional questions, requests, and/or correspondence specific to the consumer’s concerns. The consumer indicated they were satisfied.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had in going problems with AT&T for almost a year. First it's ************************* and ************* over selling me service and not responding in a timely matter. It would take weeks for a return phone call and then never any follow up. I file a complaint with the BBB and I get a phone call from a ************************* ***** who started to help me but has now been avoiding me and I can not get her to return a phone call in a month. I have called everyday and left a message. This seems to be the way AT&T handles things. It's now happened with three different people.. as soon as they don't want to deal with the problem they stop making contact. I want and have been wanting out of my contract for 9 months at least. I have an email saying I was getting my phone back that I traded in and I would return the new one. It just never happened and ************************** says I can leave but I have to give my phone in and then I would have nothing to trade to trade in for another company. This is unexceptable. I want to leave AT&T without penalty and with a phone. I also want AT&T to know how there customers are being treated. I have worked in sales/customer ********************** and this is no way to treat people. They should be fired or at least be trained to how to deal with there customers. This keeps dragging on and I have to keep paying the bill, seems like that it's a tactic to keep getting money out of me.

  Business Response

  Date: 03/29/2023

  The AT&T Office of the President spoke with the consumer on March 22, regarding a notice received from the Better Business Bureau. The specialist offered to allow the customer to return his devices and waive the remaining installment fee.  The specialist sent the customer return labels as of todays date no devices has been received. The specialist also advised the consumer that trade-in devices are final and cannot be returned. The consumer stated they were not satisfied.

  Customer Answer

  Date: 03/30/2023

  I have never received labels and it takes a week or so before anyone gets back to me so it drags on

  Customer Answer

  Date: 03/30/2023

  This is what I received from ************************* the AT&T supervisor. So I have been getting conflicting stories 

  Customer Answer

  Date: 04/04/2023

  I am rejecting this response because:   I have never received labels and it takes a week or so before anyone gets back to me so it drags on

  This is what I received from ************************* the AT&T supervisor. So I have been getting conflicting stories 

  Business Response

  Date: 04/10/2023

  The AT&T Office of the President spoke with the consumer on April 7, regarding a notice received from the Better Business Bureau. The specialist resent the return labels via email and regular mail.  The consumer remains dissatisfied.

  Customer Answer

  Date: 04/10/2023

  I am rejecting this response because:   I have never received an email from them. I seem to get every other email sent to me from AT&T but did not receive the one for the label. Its just to drag this on longer than it has too. I also sent the email about my phone being returned but that has not been addressed. 

  Business Response

  Date: 04/28/2023

  The AT&T Office of the President attempted to contact the consumer regarding a notice received from the Better Business Bureau. The specialist attempted to reach the consumer by phone and text message on (April 21, April 24,) and to date has been unsuccessful. The consumer was advised that trade-in are final. A return label was sent to the consumer via email twice and mail on 04/07/23. The consumer has 14 days to return the equipment to take advantage of the current offer. 

  Customer Answer

  Date: 04/28/2023

  I am rejecting this response because:   

  I was told by an AT&T employee that my phone was getting returned back to me. I submitted the email that was sent to me to prove it. Now there is a different story about the phones. Training at the lower levels need to be done so customers are not getting taken advantage of

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traveled to ***** on Feb. 21, to March 2, 2023. During that time i could not use my cell phone. Some call i would get and other time the calls would not go through. I called on Feb. 21 and then again on March 1, 2023. On Feb.21, 2023 At&t did not fix the problem i had to use my friends cell phone to call At&t so they could have trouble shoot the problem. Days after the i tried many times to make calls which some went through others didn't. On March 1, 2023 i spoke to ******* from Internation at approximately 2:45am Dubia time. He fixed the problem that the first-time call couldn't fix it was roaming capabilities it was off. We spoke about a credit for the inconvenience about making calls he said he would ask for a $30.00. He came back on the phone and said, i will see the credit on this bill it was approved to be issued. This month's bill came March and no credit. So, i call and spoke to ****** the representative who said he saw nothing. He then said he will ask the supervisor about this case. He put me on hold and came back and said that the supervisor ******* said he can issue a $15.00 credit, i told ****** that's a negative and would like to speak to a supervisor. That's when ******* the supervisor came on the phone. Supervisor ******* said he saw a phone call on March 1, 2023, about a trouble shooting but No indication on a credit. ******* was not rude but did care about listening to what i had to say only about giving me a $15.00. I want my $30.00. This is why you record almost all your phone call go back to the phone call and listen to it. At$t will hear that ******* issued a $30.00 for my inconvenience because i could get my call in or out.

  Business Response

  Date: 03/23/2023

  The AT&T Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. AT&T communicated with the consumer and shared the details of the resolution reached. AT&T provided contact information for additional questions, requests, and/or correspondence specific to the consumer's concerns. The consumer indicated they were satisfied.

  Customer Answer

  Date: 03/25/2023

   
  Complaint: 19843626
  
  I am rejecting this response because: I need the office of the President to call me back. Liberty Cellular is saying that AT&T international is the one that handled the situation when I called from *****. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/04/2023

  The AT&T Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. AT&T communicated with the consumer and shared the details of the resolution reached. AT&T provided contact information for additional questions, requests, and/or correspondence specific to the consumers concerns. The consumer indicated they were satisfied.

  Business Response

  Date: 04/04/2023

  The AT&T Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. AT&T communicated with the consumer and shared the details of the resolution reached. AT&T provided contact information for additional questions, requests, and/or correspondence specific to the consumers concerns. The consumer indicated they were satisfied.

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the letter I emailed to AT&T on 1/22/23 and then sent regular mail on 3/13/23 and have yet to receive a response..Match 13, 2023 AT&T ***************************, CEO ************************************************************************* ******************:I sent the below email to you January 22, 2023 to ******************** but unfortunately you never responded. I can only assume you did not receive the email so before I pursue other avenues I thought I would mail you the letter in hopes of hearing a response.I have been a loyal AT&T customer for over 30 years and have never needed to contact anyone regarding poor customer **********************. However, my recent interaction with your staff at ** ************** Store No. X018 (AT&T - ** ************** *******************************************************************) compels me to contact you.As a senior citizen on a fixed income, I do not appreciate being taken advantage of or deceived when seeking customer ********************** assistance. It is this matter I wish to address herein.My AT&T plan consists of my phone ************ and my son's phone ************. On October 9, 2022, I went to the ************** store for client assistance and spoke with ****************** At that time, I requested that ******* increase my plan's mobile data to accommodate my son's work requirements. Subsequent to this request for data increase, however, I began receiving multiple messages informing me that my plan's data limit had again been exceeded.I returned to your ************** location on January 13, 2023, to resolve this issue by seeking yet another monthly data increase. At this time, I spoke with a new customer ********************** representative named *******, who informed me that no additional data had been added to my plan back in October of 2022 by ******************; rather ******* had added a new telephone line ************** to my plan that I neither requested nor wanted. ******* explained that the additional line was in active use and that I had been paying fees for both its use and insurance since October 2022. Upon further inquiry into the October error made by ******************, I was informed that her employment had been terminated on the basis of incompetence and as a result of a wide array of errors undermining both quality of service and customer satisfaction. Put simply, ******* S's carelessness, failure to perform her job in a capable manner, and failure of supervisors to promptly address her inadequate and unprofessional conduct resulted in my being charged for services I never requested or consented to.In an attempt to rectify this matter with staff at your ************** location, I respectfully asked that ******* cancel the additional line and reimburse me for any/all fees pertaining to usage and insurance associated with the addition of an unauthorized phone line by an incompetent former employee. ******* told me to call ************ to resolve this issue and terminate the line.Upon calling the 800 number provided by **************** spoke with yet another AT&T representative named ****. **** informed me that it would be in my best interest to keep the phone line and offered only a $50.00 consolation payment. As I had absolutely no intention of paying to maintain an ACTIVE and unauthorized phone line on my account, I immediately requested to speak with ****'s supervisor, only to be informed that there was no supervisor on duty. As I was unable to reach any appropriate or reasonable resolution of this matter with any AT&T staff, please allow me to clearly delineate my expectation of your response to this issue:As a loyal AT&T customer of more than 30 years, I demand that the error made by your former customer ********************** representative, ******************, be immediately rectified by both the removal of the unauthorized line from my account and my full reimbursement for all associated charges and fees to date. As mentioned prior, this phone line is currently ACTIVE and in use, albeit neither by myself nor my son. I find the lack of proper oversight of employees at your ************** location very concerning. Paucity of employee supervision has AT BEST created an atmosphere in which egregious errors go unchecked and unaddressed; and AT WORST fosters a dishonest and corrupt environment in which employees have the opportunity to manipulate customer accounts for their own advantage. Thank you for your kind attention to this matter. I eagerly anticipate your timely response, your rectification of both this particular error and systemic problems at your ************** location, and your reimbursement of all related costs so as to avoid future legal action and involvement of the Better Business Bureau.

  Business Response

  Date: 03/27/2023

  The AT&T Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. AT&T communicated with the consumer and shared the details of the resolution reached. AT&T provided contact information for additional questions, requests, and/or correspondence specific to the consumers concerns. The consumer indicated they were satisfied.