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Medical Consultants

Signify Health LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.16

Average of 225 Customer Reviews

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Review Details

  • Piyush P

    Date: 12/04/2024

    I have been telling Signify Health to stop calling.They don't care.They keep calling regardless.

    Signify Health LLC

    Date: 12/06/2024

    Dear ****** *****,

    We appreciate you providing this feedback. We are unable to locate you in our files with the limited information.  We did share your review with our *************** team.  We recommend you contact them directly with your legal name and phone number asking them to remove you from future outreach at ***************************************** or ************.  Stay well.

  • Daniel K

    Date: 12/02/2024

    I had a home visit scheduled for December 2, 2024, 9 am to 12 noon. I called at 11:45 am to learn that my appointment had been cancelled. I waited all morning and was never contacted to advise of the cancellation. I will NEVER use this pitiful organization.

    Signify Health LLC

    Date: 12/13/2024

    Dear Mr. ******************* you for sharing your review and sorry to hear about the scheduling issues.  We strive to deliver the highest quality member care and we will definitely share this feedback with our *************** team.  If you would like to provide additional information, you may reach out to ***************************************** or ************ so that we may investigate this further. 

    Kind regards,



  • Nicole C

    Date: 12/02/2024

    Tricks new patients into using their at home visits by lying to insurance company saying patients will receive the gift card after claim is processed. Had my in home visit in September and it's now December and still no gift card. On the phone for hours. Given the run around between Aetna, Signify Health, and OTC. Still no results.

    Signify Health LLC

    Date: 12/20/2024

    Dear Ms. ******************** you for your comments and letting us know.  After further investigation we realized an error was made during the scheduling call.  A gift card will be mailed to you.  We ask for 15 business days for process and mailing.  

    If you would like to contact *************** directly or follow up, they can be reached at ***************************************** or ************. 

  • Kathleen B

    Date: 11/29/2024

    I worked for them,it's a scam or something. I don't understand why they send us NP to houses and the patients PCP does the same Health Assessment annually. They entice patients with gift cards..They need to be investigated.

    Signify Health LLC

    Date: 12/04/2024

    Dear Ms ****************** are sorry to see you did not see the value in the service to the members. The service is at no cost to the member and is offered on behalf of your health plan.  We will share this review with Member Services.  

    Kind regards,

  • Jackie J

    Date: 11/29/2024

    The visit was a waste of time. The information gained by the nurse practitioner is already on file with my primary care doctor. There was absolutely no value for my well being in giving this information to the person who showed up and wasted an hour of my time. The person was impatient, as he had back to back appointments scheduled. I plan to refuse all future visits.

    Signify Health LLC

    Date: 12/02/2024

    Dear Ms. ******************* you for taking the time to write your review and sorry you didn't see the value in the visit.  We will share you review with our *************** team.  

    If you need to talk further, please feel free to contact *************** at email ***************************************** or call ************.

    Kind regards,

  • Theresa B

    Date: 11/28/2024

    With ***** in the ***********, God only knows what they're going to do with all that health information. I refused to give them any info because why should I? It's a scam that could be dangerous with all that data.

    Signify Health LLC

    Date: 12/04/2024

    Dear Ms. **************** appreciate your feedback.  The service is offered at no cost to you on behalf of your health plan, but understand your concern.  We have removed you from further outreach.  

    If you would like to talk with our *************** team, they can be reached at ***************************************** or ************.

  • Justin R

    Date: 11/26/2024

    Company tricks new patient into using their at home in visits by lying to insurance company saying patients will receive the gift card after claim is processed. The claim has been processed for 4 months already and still aetna and signify have no answer.

    Signify Health LLC

    Date: 12/02/2024

    Dear Ms. ******************* you for taking the time to write.  We will share you review with our *************** team. If this is an Aetna administered rewards program, you will need to contact ***** customer service number ************ or go online to ******************************************************* to attest to the completed visit to qualify for the rewards.  

    If you have any questions or need additional guidance, please feel free to email ***************************************** or call ************ who can help direct you to additional Aetna information.

    Warm regards,



  • Jennifer H

    Date: 11/22/2024

    My insurance company set up the appointment to get me refills on my medication while I'm in transition on moving out of state to have enough refills to cover enough months to get everything together. What a c*** job. The nurse practitioner called ahead of the scheduled time, which was okay. But, she read off the typical question survey that everyone does annually online with their insurance providers. Then she tells me she sent a request to my doctor about my medications. That nurse didn't follow through protocols, to check back to see if anything was transcript correctly. Nonetheless, nurse practitioners actually can write prescriptions themselves that are not controlled drugs. She never once smiled, she didn't seem too interested in doing anything. Furthermore, I ended up contacting my doctor to see if she received anything from the nurse practitioner, and they didn't. They asked if I had away to call the practitioner to see how she sent it over and I told them no. That it was set up through the insurance and I clicked a link to a video and that's it nothing more. So, the next day, we spoke my doctor still didn't get anything. Therefore, she just jotted everything down and prescribed everything I needed. Basically, I didn't need this nurse practitioner to waste my time. Bad service.

    Signify Health LLC

    Date: 12/02/2024

    Dear Ms ******************* you for taking the time to write and feedback. We are sorry to hear your experience wasn't exceptional.  We have passed your information to our *************** team to research your experience.  

    If you would like to discuss further or provide additional details, please feel free to contact *************** at ***************************************** or ************.  

    Kind regards,

  • janet m

    Date: 11/16/2024

    I have had aetna for 2 months now and have had 5! Calls from these people. Each time they've been told no thank you and bye bye. Felt intrusive from the get go and now that I've read these am super glad I went with my gut. What a racket! not to mention the elder abuse I'm hearing. It would not have gone well if this had transpired in my home... so glad I avoided the whole mess.

    Signify Health LLC

    Date: 11/18/2024

    Thank you for taking the time for your review.  We have passed your information to our *************** team to research your experience and will remove your name from future outreach. If you need to speak with someone directly, please feel free to contact them at ***************************************** or ************.

  • Stephanie S

    Date: 11/15/2024

    I think Signify Health is a crock of bull. In 2023 my husband and I were scheduled for a virtual visit. We were on the site promptly, waited 20 minutes with no Signify employee ever seen. In 2024 home visit scheduled, received phone message as well as email confirming appts between 9-12 am Tuesday 11/12/24. At 1220 pm I called the Signify number to report that no one showed up and I had a to leave to get to a REAL appt. If they can call and email to remind me of the appts, why couldnt they call me to tell me the provider had an emergency. Two consecutive years without the services that were scheduled. ***** should seek other contractors because this isnt working!

    Signify Health LLC

    Date: 11/18/2024

    Thank you for taking the time to write this review.  We are sorry to hear you had an unpleasantness with the scheduling.  We have shared your review with our *************** so they can research your experience.  If you would like to provide more information, we encourage you to contact them directly at ***************************************** or ************.  We want to continually learn and improve and appreciate all feedback.  Stay well.

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