Complaints
Customer Complaints Summary
- 303 total complaints in the last 3 years.
- 110 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/21/25, I received a call, which I did not answer, and they left a voicemail. I have asked on numerous occasions to take me off their call list. I have also asked **** of Alabama to make sure not to provide my name and number for solicitation purposes, as in the case of Signify. They keep wanting me to have a home visit so that they can make sure I am getting the care needed. I keep informing them that I have all the doctors I need and that I am closely monitored by them for health to include prescriptions. My wife, at a different number, is also getting them. It is to the point of harassment, on their part, now. If their calls persist, I will investigate any legal action that may be available to me.
Business Response
Date: 07/22/2025
Dear Mr. ****************** you for taking the time to write. We will remove you from future outreach.
If you would like to understand the visit more, we recommend visiting *******************************. If you would like to be added back to outreach, please contact *************** at ***************************************** or ************.
Kind regards,
Signify Health
Customer Answer
Date: 07/22/2025
I have reviewed the business response and accept this resolution.Initial Complaint
Date:07/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After my husband and I received calls and letters by mail regarding a Signify Health "In-home Visit" which would earn us each a $75 gift card for participating, we went ahead and scheduled a visit, which took place on May 20, 2025. We have no complaints about the doctor's health assessment, which took about an hour and was informative and respectful. However, we are STILL waiting for the gift cards, 2 months later, which are promised by mail 'within 3-4 weeks of your visit.' We have called several times and each time we receive promises that someone will call to confirm that we are in the system. No calls have been received. Evidently the gift card offer is a scam to get people to sign up. Letting friends and family know NOT to do this. Very disappointed and will be complaining to **** of ********, who evidently endorse this.Business Response
Date: 07/23/2025
Dear Ms. ******,
Thank you for reaching out and sorry to hear about your experience. We do see you received your assessment on May 20 and that you completed the gift card form on July 10. Please allow 45 days for processing and delivery from date you completed the form.
If you have any additional questions, please feel free to contact *************** at ***************************************** or **************.
Kind regards,
Signify Health
Customer Answer
Date: 07/24/2025
I have reviewed the business response and accept this resolution. I will expect our gift cards to be received by us, on or before August 25, or we will re-open this case.Initial Complaint
Date:07/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am getting repeated voice messages from Signify Health. Male and female callers, and from different numbers. I've never dealt with Signify Health, nor do I intend to. I want them to stop calling me.Business Response
Date: 07/21/2025
Thank you for taking the time to write. We will remove you from future outreach. If you would like to contact *************** directly or follow up about your request, they can be reached at ***************************************** or ************.Customer Answer
Date: 07/21/2025
I have reviewed the business response and accept this resolution.Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive received more than 20 calls in 2025 from Signify Health trying to schedule in home health care. I have repeatedly told them to stop calling, that Im not interested, blocked the numbers, and reported them to my spam blocker yet they continue to call me. They called me this morning (a MONDAY) at 7am and many of the calls have been early morning. When I told the caller to stop calling, she said that they note our do not call requests but that they are instructed by the insurance companies to keep calling anyway. These are lay people from a third party vendor who are trying to get personal health information about patients on behalf of insurance companies who dont have access to it because of *****. They are not healthcare providers, they are telemarketers who are paid to gather our personal health information outside of the healthcare system. I want them to stop calling me.Business Response
Date: 07/14/2025
Dear Ms. Topping,
Thank you for taking the time to write. We will remove you from future outreach. If you would like to contact *************** directly or follow up about your request, they can be reached at ***************************************** or ************.
Kind regards,
Signify Health
Initial Complaint
Date:07/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For several days now (July 11, 2025) callers identifying as part of ****** (my ******** advantage insurance) have repeatedly called me to discuss themselves as SIGNAFY HEALTH (not sure how they spell it), and each time I tell them I have no interest or association with them and my insurance has not notified me of their existence and I decline all offers from them and do not call me again.I declined.I told them not to call me again.They continue to call my number.I have no obligation to them whatsoever.I never asked them anything.Its insane they continue to bother me, use up my phone time and messaging ********** that entity now owned by ***, I demand you stop calling me immediately, take me off whatever list you see me on, there is no desire for your calls or services.Business Response
Date: 07/14/2025
Dear Mr. ****************** you for taking the time to write. We will remove you from future outreach.
To learn more about the services offered, we recommend visiting ********************************. If you would like to contact *************** directly or follow up about your request, they can be reached at ***************************************** or ************.
Kind regards,
Signify Health
Initial Complaint
Date:07/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signify Health called me again today 7/7/2025 to schedule "annual Health and wellness exam". I have told them numerous times for the past 3 years that I do not want this exam. I see my doctor's often. The one time I did have their exam they promised services that they "certified I would have". It turned out that the services were not allowed by my insurance plan. They also did not send the results to my primary care physician. Total waste of time. They do not stop calling despite each caller claiming they will opt me out of future calls. They harass, no doubt because they are paid to conduct these useless wellness checks. I want them to stop calling. I have complained to my insurance provider and to Signify Health. Nothing works.Business Response
Date: 07/08/2025
Dear Ms. ******,
Thank you for taking the time to write. We will remove you from future outreach. If you would like to contact *************** directly or follow up about your request, they can be reached at ***************************************** or ************.
Kind regards,
Signify Health
Initial Complaint
Date:06/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I completed an in home assessment with Signify Health LLC as suggested by my health insurance company, ********. I did this believing that I would receive a gift card for $100. I have never received anything and attempts to contact ******** and Signify has led nowhere.Business Response
Date: 07/03/2025
Dear Ms. Lamar,
Thank you for reaching out. We do see you received your assessment on June 18, 2025. You will receive the gift card within 45 days, which allows for processing and delivery.
If you have any additional questions, please feel free to contact Member Services at [email protected] or 855-984-5121.
Kind regards,
Signify Health
Customer Answer
Date: 07/03/2025
I have reviewed the business’ response and accept this
resolution.Initial Complaint
Date:06/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested multiple times to be removed from their call list for a Home Healthcare visit. They keep calling. It's irritating and unnecessary.Business Response
Date: 06/30/2025
Dear Ms. ******************* style="font-size: 0.875rem;">Thank you for taking the time to write. We will remove you from future outreach. If you would like to contact *************** directly or follow up about your request, they can be reached at ***************************************** or ************.
Kind regards,
Signify Health
Initial Complaint
Date:06/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signify Health has called me continuously over the last 6 months or so. I have told them I am not interested in their service. Despite my multiple verbal requests to be removed from their call list and despite my telling them numerous times that I have no interest in their home healthcare visits, I am still receiving these unsolicited phone calls as of today. Please report this complaint to them on my behalf so they permanently stop calling meBusiness Response
Date: 06/27/2025
Dear Mr. Jackson,
Thank you for taking the time to write. We will remove you from future outreach. If you would like to contact Member Services directly or follow up about your request, they can be reached at [email protected] or 855-984-5121.
Kind regards,
Signify Health
Customer Answer
Date: 06/27/2025
I have reviewed the business’ response and accept this
resolution.Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted several times by Signify Healthcare in April 2025 regarding my annual physical virtual exam, so being that I usually do participate in an annual physical exam, I scheduled it for May 5 2025 @ 4:00 pm. Signify also informed me that I'll receive a $100 ******* Gift card for participating. On May 5th the nurse practitioner asked a my name, date of birth,weight, and height etc. She also had me take my own blood pressure and O2sat and pulse. We went through my many medications,doses,time and what they was for, it took almost 1 1/2 hours. The next day I called Signify Health to inquire about my gift card.They told me it was sent and it should be @ 6-9 weeks to ********* wondering why in 2025 it takes that long to get a gift card and why didn't they offer an eGift card, I called back a few weeks later.I got the run around. Then I called several times over the next few weeks and was told that'll take 6 weeks after the exam to arrive and it'll be here on June 18th, and again when it didn't arrive I called again and was told they'll escalate it and call me with a tracking number. I called again a few days later because I didn't receive such a call and they said it was sent to the wrong address. So the last time I called they said they'll send it on June 25th and it'll be another 2-3 months! I also like to say I have an awesome PCP and the only reason I did the virtual exam was for the gift card! I'm on a fixed income and really needed it for groceries. I feel I was violated and what's more I feel my HIPAA rights were violated. I probably won't trust another agency asking for a virtual exam again!Business Response
Date: 07/03/2025
Dear Ms. ****************** you for reaching out and truly apologize for the delay. We do see you received your assessment and a gift card is currently being processed. *************** recently reached out to you on June 19 to share the current gift card delay.
If you have any additional questions, please feel free to contact *************** at ***************************************** or ************.
Kind regards,
Signify Health
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