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Business Profile

Medical Billing

EMBCC Patient Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

This profile includes complaints for EMBCC Patient Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 314 total complaints in the last 3 years.
    • 95 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/17/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by this company for a medical bill. The problem is they're saying I don't have insurance. I do, and good insurance at that. I also am having trouble finding out what the bill is for, what services are being charged, and any other info. I would love for them to actually contact me so I can give them my insurance and have it billed correctly

      Business Response

      Date: 07/23/2025

      Good Afternoon, I have reviewed the account. As of 7/22/25, the account has been updated and claim filed. Please let me know if I can further assist. 

      Customer Answer

      Date: 07/23/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:07/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      EMBCC is charging me an exorbitant $1,015.00 without any explanation or itemized receipt. On May 30, 2025, I visited Advent Health, but I was discharged just 10 minutes later after refusing treatment. I was informed of the risks, signed a release, and that was the end of the story. No one provided any service during my short visit. I contacted Advent Health, and even they couldnt explain why anyone would charge such a ridiculous amount. I want this matter closed now as is affecting my peace of mind, in the event that they want to continue with the charges I want name of the *** and an itemized receipt of all the alleged services received by me that day.

      Business Response

      Date: 07/15/2025

      Good Day, I have reviewed the account and chart. After review, I have applied a 75% courtesy discount to the account. For further information, please contact ************.

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was seen at the ***************** in ******, ** on 12/17/2024 for injuries related to a hit and run wreck. My car insurance company has accepted 1000% of coverage for this incident. I began receiving billing statements from ****** Emergency Physicians in ******, ** 4 months later. The first was a form requesting all this information, that the hospital already had on file, that I filled out and mailed into them. Then I receive another statement stating that I could go online and fill out all same informatiom already submitted to them, which I spent over an hour filling out, and once again, all the same information already submitted to them, and submitted it online. Now I am still receiving billing statements wanting payment from me for services that are covered by my insurance. I pay almost $600.00 a month for insurance and am not going to pay for anything that is covered by my insurance. I dont understand how the hospital and other providers have had no trouble billing my insurance and getting paid and yet I continue to be harassed for this one bill. I have done more than I ever should have been required to do and its like they just cant figure it out. I have submitted and resubmitted all the information they have requested and yet still I receive harassing billing statements. This provider has ALL the necessary information they need to clear this up once and for all and quit harassing me about it but it seems they would rather harass me than to do their job. They have not even attempted to contact my insurance even though they have everything they need to get this matter taken care of. I just dont understand why this so-called company is so inept in doing their job and yet continue to harass me about this matter. This is not even a matter of whether the provider is in network. This is being covered by auto insurance not private medical coverage. I have done everything asked of me and want this settled immediately and my name cleared of these charges.

      Business Response

      Date: 07/01/2025

      Good Day, I have reviewed the account. We have no auto insurance information on fille. Please call ************ to provide insurance information or, you can attach it here. Once received, we will update and file claim. 

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is not properly submitting health insurance claims to the patient's requisite insurance company before threatening collection action and payment in full. The patient is unable to communicate wiht thi compnay to resubmit the claim to their insurnace company. The patient confirms their health insurance company has not received the claims yet EMBCC refuses to resubmit the claim for processing insurance and fraudulently instead only gives the option online for setting up a payment plan for a claim that has not been processed by the insurance company.

      Business Response

      Date: 07/01/2025

      Good Day, I have reviewed the account. Claim was filed to patients insurance but, there has been no response from them. Please provide a copy of your insurance card front and back. Once received, I will update and file claim. 

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 13, 2025, I was arrested for a DUI in *************, IN and I was sober with the breathalyzer showing a BAC of 0.00. The officer forced me to take a blood test using "implied consent" with a threat of my license may be suspended for two years should I not consent to a blood test. The hospital where the blood test was drawn is the ******************* in *************, IN and they gave me a charity deduction for their services. Then not long after, I get a bill from EMBCC Patient Services for $810, which I cannot afford. The latest letter I received today and it is a final notice or they will send the bill off to collections. Since the blood was drawn against my will, they need to send this bill to the ******************************* and make them pay for it. I had contacted them and told them I am about to file complaints with both the BBB and the ***** The person on the phone has told me they cannot send a bill to a police department and if I were to send the letter from ******************* of the charity credit, they would honour it. I then took a screenshot of the bill on MyChart but when I got on their website, there was no where to post the image.

      Business Response

      Date: 06/25/2025

      Good Afternoon, I have reviewed the account and the attached charity discount. I will adjust the balance to zero and send patient a zero balance statement for her records. 

      Customer Answer

      Date: 06/26/2025

      I have reviewed the business’ response and accept this
      resolution. 

    • Initial Complaint

      Date:06/02/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/18/2023, I experienced post-surgical bleeding from my throat. My mom called 911 and an ambulance picked me up and took me to *******************. I provided my health insurance card at the time of service. I am aware of three separate bills on this date of service: 1) Amerigroup EMS for the ambulance ride; (2) *******************; and 3) The ** doctor (Dr. ******** I provided my insurance card and that information was used by all three of the providers above. ********** and ******************* successfully billed my insurance, Cigna + ****** for my treatment. It is very strange that only the ** ******* *** was provided with the same insurance card, was unable to **** Cigna + ***** for my treatment. After multiple phone calls to ***, Cigna + ****** ********* Group, and EMBCC (the ****** for Dr. ******** I learned that Dr. ****** attempted to **** ***** (instead of Cigna + *****) for my treatment on 1/09/2024. ***** gave Cigna + ***** a courtesy notice that they attempted to bill them for my treatment. Cigna + ***** sent a statement to Dr. ******** ****** on 1/13/2024 that contained all the necessary information to **** Cigna + *****. EMBCC admitted that they did not **** Cigna + ***** as they should have and agreed to do so even though the timely filing period had passed. A representative named ***** reached out to EMBCC and provided me with the following info on March 13, 2025: "After looking into your account I found a denied claim, Z325BYBD, for ******** ****** (********* Emergency Group) for an amount $796. You cannot see this claim as it was never sent to Cigna+Oscar for processing. It looks like it is a notation from our partner, *****, *** received this claim 1/9/2024 and denied it as you not being a member. We can see it in our system as ***** sends a heads up to Cigna+Oscar." I attached a screenshot from my Cigna + ***** account showing that I do not owe anything for this claim.

      Business Response

      Date: 06/05/2025

      Good Morning, I have reviewed the account. A claim was filed to insurance and we are pending response. The collection agency was notified to place the account on hold and delete off patient's credit report. Please let me know if you have further questions or concerns. Thanks. 

      Customer Answer

      Date: 06/05/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:05/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      EMBCC did not send my information to my insurance within 120 days as they were supposed to. They want to send me a bill almost 365 days after the date of service which was denied by my insurance. This is completely unacceptable. I have already paid $5k in medical bills for this one visit and now 1yr later yall say i owe another $2.3k? Yall need to fix this. Im already under the poverty line I dont make this much money in 6 months.

      Business Response

      Date: 06/02/2025

      Good Afternoon, I have reviewed the account. ********************'s ins denied claim stating benefits had been exhausted. Statements went out to patient with no response. As a courtesy, I will apply a 60% discount to the patient's account. Once new statement is received, patient will need to call and pay bill or get set up on budget plan. Please let me know if I can further assist. 

    • Initial Complaint

      Date:05/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was never sent medical bills. I got collections call for a lousy ******. There are three Dr's that don't know how to do their jobs at ********************** in ******. Dr **** ******, Dr ****** , Dr ****** *******.They have been sending bills to my address from 2 years ago!!. I never got a bill until the collections people called. I have perfect credit my whole life (58). I want to sue all three dr's, the billing department or whoever else is responsible for this debacle of theirs. EMB CC BILLING IS DOING BILLING. good luck with them being a call center from a 3rd world country. It makes no sense, since ********************** can somehow manage to send the to the right Fing address!!!

      Business Response

      Date: 05/30/2025

      Good Morning, please provide invoice number. I am unable to locate patient with his name.

    • Initial Complaint

      Date:05/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son received ER services at a local hospital in 2023. I paid the bill for services to the hospital within a few months. On April 30, 2025 EMBCC sent a bill for doctor services rendered at the original hospital visit in 2023. After talking with the hospital, insurance, and EMBCC representatives, I still have no understanding why it took 2 whole years for a bill to be filed. There should be time limits for these claims.

      Business Response

      Date: 05/21/2025

      Good Afternoon, please provide patient's name and DOB. If there is an invoice number, that will be great. 

    • Initial Complaint

      Date:05/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      EMBCC Patient Services, ************************* 02298-1028 Date of Service Feb 10th, 2024 Service Provided - Emergency Provider Charge $2194.00 This company EMBCC did not file claim charges with in 120 days of service. They file on October 25th, 2024, which was 250 days after the service. My Health Insurance Company Banner AHCCCS *************** denied the claim. They instead sent my charges to a collection's agency. I need them to drop any charges sent to me as I was not in charge of timely filing the claim to my health insurance company.

      Business Response

      Date: 05/14/2025

      Good Day, I have reviewed the account. I will have the collection agency adjust and close the account. I apologize for any inconvenience this may have caused. Patient will receive a closure letter in the mail. 

      Customer Answer

      Date: 05/14/2025

      I have reviewed the business response and accept this resolution. 

    EMBCC Patient Services is NOT a BBB Accredited Business.

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