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Complaint Details
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Initial Complaint
03/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went in for my shift and was in a car accident on the way. I texted the automated people and told them i was in an accident just to let them know because id be late. They canceled my shift while i was there and then refused to pay me for it. i had no connection so i worked an entire shift only for them to tell me its my fault because i was late. So essentially I got in a car accident for nothing. because i am not getting paid for this shift. horrible policyBusiness response
03/20/2024
For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager. While we strive to process payment within about 36 hours after a shift has been completed, in some cases this can take a bit longer if a timecard requires further review.
When investigating this case, the Shiftsmart team determined this dispute was resolved on 3/10/24 through the standard dispute process.
We greatly appreciate this user's partnership on the ********************** app and we look forward to the prospect of continuing to work together. If the partner has any further questions or concerns we would be happy to assist them.Customer response
03/20/2024
I am rejecting this response because: I would like to be paid for the time i worked. i worked an entire shift and was refused money even though i had no connection and couldnt see the messagesBusiness response
03/29/2024
Our records indicate a payment was issued on 3/10/24 relative to this dispute for shift dated 3/8/24 and the funds arrived to this partner's bank that same day, on 3/10/24. For this reason, we consider this matter resolved.Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I keep trying to instapay and I get charged the two dollar fee and the money just stays on the app !!!! Does not go over to my bank account as usual !! Feel like Im getting scammed!!Business response
03/26/2024
When investigating this case, the Shiftsmart team verified payment for this shift was processed the following day on 3/6/24 within 36 hours or less from the time they completed their shift on 3/5/24 as expected.
This partner is likely referring to failed payout attempts due to their bank declining the transactions. However, our records indicate the funds were successfully deposited during a later attempt on 3/9/24.
We hope this information has been helpful.Initial Complaint
03/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a shift scheduled for ******************************* at rite aid in ************. Got turned away. I messaged Shiftsmart and they agreed to pay me. But after an hour of not clocking in,they removed the shift and said I was a no show even though I know the manager,had my location and you could see me on camera. Never got paid,been fighting since. They hate paying people and will f*** you over.Business response
03/20/2024
The team at Shiftsmart sincerely apologizes for this partner's described shift and support experience. Shiftsmart has mandatory procedures in place in order to maintain operating standards on the app.
For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partners check in and out duration on the app in conjunction with a code provided in-person by the store. If turned away from working, partners will be paid for their scheduled shift as long as check in and out procedures are followed.
Upon investigation, the Shiftsmart team determined payment can be issued in this case. As such, this shift dated 2/27/24 was reinstated on their account and paid out accordingly. The funds are immediately available in their balance on the app.
We greatly appreciate this user's partnership on the ********************** app and we look forward to the prospect of continuing to work together. If the partner has any further questions or concerns we would be happy to assist them.Initial Complaint
03/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The pay is already low, so when people are working for this app, you would think because of the low pay that they would be more timely in processing payments. The app glitches really bad and is not user friendly, they don't respond to messages sometimes taking days to months to respond. Once you do the job you don't get the funds for days so be careful before you accept working the position. This was supposed to be an opportunity to be independent worker and make your own schedule. But its not a good one. I worked 03/01/2024 and i was under the impression you will receive a payment soon after completion and that is not what happened. Still no payment and 36 hours is way too long to wait for a possible payment that you can reject. So you could be working for free and waste your time. so keep that in mind. I still have not gotten paid. Payment is the most important so it should be timely. No one shows up to the gig to help or assist you at all. I was also told that if you don't give a good review that they will black ball you and wont schedule you anymore shifts! You were warnedBusiness response
03/14/2024
When investigating this case, the Shiftsmart team verified payment for this shift was processed the following day on 3/2/24 within 36 hours or less from the time they completed their shift on 3/1/24 as expected.
This partner is likely referring to failed payout attempt due to their bank declining the transaction. However, our records indicate the funds were successfully deposited during a later attempt on 3/3/24 once they updated their pay method on file.
For some background, it is our payment processor's standard practice to continue attempting to payout funds to the bank account on file until the funds clear, which did occur in this case. We hope this information has been helpful.
Initial Complaint
02/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello,My complaint is with Solutran through Shiftsmart. They offered a training and said you needed to complete 5 days of training, pass a drug test, and complete some tests to be paid a flat rate of $550. I completed those tasks on December EXCEPT for the tests because the company Solutran has not set up an account for me. The trainings were for 5 days from 11am-8pm, the drug test was about a 30 min drive and about 3 hours of my time. I am filing a complaint because they have slow responses and still have not sent the testing information. At this point, I just want to get paid for my time.Business response
02/22/2024
When investigating this case, the Shiftsmart team determined this partner has not yet completed their final app assessment in order to complete onboarding for this role. Once this criteria is met, payment will be issued for onboarding completion at that time.
We hope this information has been helpful. If the partner has any further questions or concerns we would be happy to assist them.Customer response
02/23/2024
I am rejecting this response because:
I have zero control over completing the onboarding. I have competed the 5 day training as well as the drug screening and there is an additional part that Shiftsmart as well as Solutran has not followed through with. The third part, I have no control over.
Business response
03/05/2024
The Shiftsmart team has verified this partner has access to complete the final component in order to reach eligibility.
A Shiftsmart team member has reached out to this partner directly over phone and email in an effort to provide further dedicated support through this process. Once the final requirement is completed, payment will be issued promptly. Thank you.
Initial Complaint
02/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Worked for them haven't received pay and also show up early to shifts just to be sent home and you can't contact them terrible I've tried everything from emails calling ect wrong numbers that don't work wrote on the app in messages and still nothing when they want to contact about a job they will but if you need to get in touch with them it's like it's unheard of or a scam I just want my money and to leave this company when I receive pay too much and I mean extremely too much of a hassle this company is terrible!!!!!Business response
02/16/2024
When reviewing this case, the Shiftsmart team determined this partner completed one shift on 2/2/24 and payment was issued the following day on 2/3/24 within about 36 hours as anticipated per the standard payment processing schedule. Moreover, the funds reached this partner's bank within 48 hours from time of payment on 2/5/24. For this reason, we consider this matter resolved.Customer response
02/16/2024
I have reviewed the business response and accept this resolution. I received pay a few days later and after I just closed account so I have got paid now and closed the account officiallyInitial Complaint
01/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They did not pay me, and they are rejecting people's shifts even though they say they will pay you if the manager are denying work, and they lied about that too. I know this company needs to be shut down because they are playing with people's lives and money for their families. I would never help them again, and I hope whoever reads my post DOES NOT WORK FOR THEM. I REPEAT, I DO NOT WORK FOR THIS COMPANY. They don't keep their word and not paying like they say they would.Business response
02/14/2024
When investigating this case, the Shiftsmart team determined this partner reported being turned away from working their scheduled shift by a store attendant or manager, however our records indicate mandatory procedures were not followed which would validate this individual arrived to this shift with the intent to work. For this reason, payment was not issued. Moreover, when a team member reached out to the store directly in an effort to rectify this, the store affirmed this individual did not arrive on site for the scheduled shift.
Based on the the available information, this partner did not arrive on site and for this reason our position on this dispute remains unchanged. For this reason, we respectfully consider this matter closed.Initial Complaint
01/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been working for shiftsmart for a little over a year. I finally decided to file a formal complaint, because I am tired of them s******* up and me being punished for it. Whether I do not get paid or my rating goes down, it seems that I get punished for things that they do. Today was the last straw. Earlier today I accepted a shift from 2:00 p.m. to 6:00 p.m. because I need the money so badly I was willing to drive 58 miles to get there. About 10 miles away from the location, I got a blowout on my passenger rear tire. Luckily, there was a tire Kingdom not too far up the road. I managed to make it there safely and I immediately responded to shiftsmart that was asking me to confirm that I would certainly be there. I answered yes and that I would definitely be there once my tire was taken care of. I have been an executive chef most of my life so companies like shiftsmart are very lucky to have me work for them. That is because I am very good at what I do and could stay in a cooler for 4 hours organizing the inventory quite well. The stores that I frequent love my work and encourage me to accept a shift when they are up for that location. When I responded to shiftsmart via the chat messenger I was never answered by them. Instead I arrived at Circle k that was 10 miles away from the tire place and the app told me the shift was no longer available. I never got a response letting me know to not bother driving 10 more miles out of my way to go to a dead shift. At no point was I notified or answered. This, by far, is the most unprofessional company that I have ever had the displeasure of working for. There is absolutely no contact from their side unless it benefits them and gets them the answers that they want. They don't care at all what you want or need. I drove 120 miles today because of them for nothing. I want compensation for my troubles and an explanatio why they feel it's okay to remove a shift at the last minute and not even let the worker know.Business response
02/15/2024
The team at Shiftsmart sincerely apologizes for any poor experience this partner had while navigating the app. Shiftsmart has various procedures in place in order to maintain app operating standards for both our users and clients.
The Shiftsmart app is primarily self-service and many shifts allow partners the flexibility to adjust the stat time within reason as we recognize unforeseen events can occur. When reviewing this case, our records indicate this partner messaged in-app to report they would be late for their shift, however unfortunately this is not an effective way to address time sensitive issues. Since the partner did not take direct action to change their start time on the app or checkin for their scheduled shift within the allotted arrival window, the system registered this partner as a "no-show" in order to re-release this shift in an effort fill this time slot for the client.
Additionally, our records indicate this partner received an app notification alerting them this shift was canceled. Please see confirmation screenshot attached for reference.
Based on the above information, the Shiftsmart app operated as expected in this scenario and for this reason no further action will be taken. Thank you.Customer response
02/15/2024
I am rejecting this response because: I never once cancelled a shift. ANYTIME there was EVER an issue, it was in YOUR end or a problem with Circle K. I was also DEACTIVATED after filing the BBB complaint. My time is money and I have lost BOTH without compensation. $120 will satisfy my complaint. What you are doing to people is unethical and most likely illegal. I want my money.Business response
02/25/2024
The Shiftsmart Support team assists app users daily with questions and concerns, this would never result in any type removal. When investigating this interaction, it was determined that removal from this project was due to ongoing threatening remarks which violates section 3.2 of our Terms of Service. This was promptly announced to this partner directly over email.
Nevertheless, this partner's user account has remained active and we encourage them to pursue other eligible opportunities on the app.Lastly, our records indicate payment exceptions have been extended to this individual recently as well as in the past. The Shiftsmart team verified this partner has been paid for their work completed and for this reason no further action will be taken.
Based on all the above, we respectfully consider this matter closed.
Initial Complaint
01/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I work for shift smart on December 1stb and after working my account was suspended within hours and I was told I can't get paid because I can't update my account but there's no possible way to update my account when I don't have one because it's suspended and I've been getting to run around for over a month and a half on this from them waiting weeks for emails back and they have known phone number to call and it's just gotten really frustrating and I think they should be reportedBusiness response
02/14/2024
App users oversee adding and managing payment methods directly on the app. When investigating this case, the Shiftsmart team determined this partner is potentially referring to a failed payout attempt due to their bank declining the transaction. However, our records indicate that once this partner updated their payment method on 1/27/24, their funds were successfully deposited within 1-2 business days. For some background, it is our payment processor's standard practice to continue attempting to payout funds to the bank account on file until the funds clear, which did occur in this case.
When investigating this partner's account status on the app, the Shiftsmart team determined this partner was removed due to sharing a pay method with four or more other unique user accounts on the platform which violates our terms.
We hope this information has been helpful. If the partner has any further questions or concerns we would be happy to assist them.Initial Complaint
01/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
12/26/2023 $45.00 mystery shop at ***** in **********, **. I found out that they do this to people often. If we work, give us our payBusiness response
02/14/2024
In an effort to improve this partner's experience working with Shiftsmart, we have issued payment in the amount of $45 in good faith relative to this dispute. The funds are immediately available on the app and will arrive to their default pay method on file within 3-5 business days.
For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.
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Customer Complaints Summary
464 total complaints in the last 3 years.
173 complaints closed in the last 12 months.