We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

OYO Hotels Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

This profile includes complaints for OYO Hotels Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

OYO Hotels Inc. has 30 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 179 total complaints in the last 3 years.
    • 71 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a suite for 7 people for $135 for OYO Hotel *********************. I arrived at 10PM. I was told by the owner that the suite was not available, and, had been being renovated for some time (before I booked it, so, they allowed me to reserve it even though it was not possible it would be usable). He said I had a valid reservation. He told me I could have two rooms for $250. Of course, anyone with 7 people at 10PM with no nearby hotels really has no choice, which the owner knew. It was clear from the employees attitude that he was not at all interested in accommodating an error on the motels behalf, but rather, that this was a ploy to get me to have to get to rooms. Very clever way to defraud customers who had a valid reservation. But, not a way I would prefer businesses make money. The hotel still advertises, falsely, that it has these suites available. I request they remove the availability of all the suites that are being renovated and that are not actually available.The owner also wrote down my credit card number after he scanned the card. Given his level of honesty, the first thing I did when I exited the hotel was cancel the credit card so he could not steal any more from me.Frankly, I also would like the extra amount I paid back.The motel is in serious disrepair. As a business matter, this particular motel location is a serious liability to the *** brand. I would never book any OYO hotel as a result of my experience with this one--not just the defrauding, but, the filth, disrepair, etc. The extremely negative reviews on ****** suggest other customers have a similar experience. Looking at other OYO locations, the reviews are OK. I would recommend OYO go investigate the situation on the ground with this motel, and discontinue their association with it. It is hurting you.I did check both rooms for bedbugs, and, could not detect any. That has not been the case with all people staying here, as I learned after I stayed on the reviews on ******.

    • Initial Complaint

      Date:06/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I stayed at the ***************************************************************** and experienced unacceptable conditions. The room was filthy with roaches, stained sheets, and a strong odor. The toilet didnt flush, and the door wouldnt lock. Staff were rude and unhelpful. I was charged a deposit that was never returned, and there were billing discrepancies. The overall environment felt unsafe, with people loitering and loud disturbances throughout the night. Im requesting a full refund and an investigation into this propertys business practices.

    • Initial Complaint

      Date:06/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Money was taken from my bank account without services rendered and I was told ***** hours I would have my money back and its been 9 days no money returned and Oyo says they dont show where money was taken I filed a police report and contacted my bank and they refused to return monies from my bank account. I contacted them after 9 days they say no record of transactions but shows on my bank account. They have roaches and bed bugs and black mildew everywhere in the rooms. Unlivable conditions and no health inspector would pass this string of hotels unless they were naught off its a ungodly dirty hotel.

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked inn at ********** in 15 days before my trip and when i reached there i was told that they are overbooked. No one reached out to me to let me know. I was with my family with little child. We were stuck on road with no hotel and i had to book another hotel at the spot at double the price. Till date i am struggling to get my ********* response no support. I talked to receptionist and he said this is **** unethical practice. They delay because they expect that guest might not fight for refund. All scam

    • Initial Complaint

      Date:06/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Booked for 4 days. Paid ahead. Contract said free cancellation. Cancelled because of emergency 2 days after booking. Keep being told every day 48 more hours for refund.daily phone calls and emails. No refund

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a room June 3rd threw the 6th. When i arrived at the room i was denied entry. I showed the man at the front desk my confirmation. He said it was for the 4th not the 3rd but clearly i had the email showing the 3rd. I asked for a refund he was extremely rude and when i tried to cancel the reservation i was unable to get ahold of anyone. I called the number they hung up on me several times. I cancelled the reservation 10 min after i booked it. No more than 15min only Because i was unable to reach anyone. They told me i should expect a refund within 24hrs then 48hr then 72hrs and that someone from there refund team would contact me. Its been 8 days and i still have not seen a refund. They hang up on me when i call and give me the runaround. I feel this is a scam. And there not going to refund my money. I contacted my bank and am now trying to dispute the charges. This is the worst experience i have EVER had .

    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had booked a room like 2 different rooms the first one l did was for $315.00 #RMCL4G3781 and I tried doing it again but didn't know I was doing 2 different rooms the other one was $282.00 #RMJO9962 ,TO6C5695 They told me 14 to 15 days I would be getting my refund back and I have not received anything or got none of my money back when I did it 05/15/2025 I really need my money back I'm trying not to take this matter to court...

      Customer Answer

      Date: 06/08/2025

      More I was wondering will I be able to get my money back cause I never went to the room that was booked i just want my money back I worked too hard for it and if I can't get my money back I will have to sue the whole company I just don't want to have to go that far... and also they lied to me and said it will take 14 days and I will get my money back and then when I tried calling the one of the numbers I can't get ahold to now cause they either changed it or something I don't know then the other number says it is busy no one can't reach the phone right now just leave a message and I did but no one ever calls me back I am so angry and someone needs to address this cause this is so unprofessional that is stealing and that is how I feel that they stole my money and not trying to refund it back...


      ***** *****...

    • Initial Complaint

      Date:06/05/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prior to my arrival at hotel, OYO collected a total of ****** without me even checking in. Upon my actual arrival and checkin at hotel (in person) I had checked in and gave my card to pay for room unknowingly the company had already collected money from my account without authorization. The actual cost of room is depicted in 2nd picture of ****** paid with my card in person. I would like for my money of the ****** that was stolen from my account by OYO.

    • Initial Complaint

      Date:05/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made and paid for 1 room via the *** website on May 12, 2025 for a stay from May 27 to May 28, 2025 at a ******* on ***********************************************************************************************************. I received a confirmation email (image attached) shortly after the paying for the booking on May 12. However, when I arrived, the ******* had no record of the booking and stated they did not book through ***.I will note that I canceled my 1st booking, but then re-booked. The confirmation email is for the 2nd booking. Neither booking were in the *******'s system.The automated help line only listed the 1st booking, but a customer service agent was seemingly able to locate the 2nd booking. She called the ******* in an attempt to help, but could not resolve the issue as the ***'s booking information simply did not transfer to the *******.

    • Initial Complaint

      Date:05/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a stay at the inn at *************** in ******, **********. The stay was from 5/23/25 to 5/26/25. We drove 6 hours away and when we got there we were told that they had overbooked the hotel. The problem was the hotel charged me the total of the stay but has not refunded it. Leaving me stranded because they decided to charge me a cancelation even though I did not cancel. In the time I was at the hotel trying to resolve this at least 5 more groups came in and were told the same thing.

    OYO Hotels Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.