Business Profile

Healthcare Management

U.S. Anesthesia Partners, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for U.S. Anesthesia Partners, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

82 total complaints in the last 3 years.
31 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: NOBLE ANESTHESIA PARTNERS PLLC Account #: **********Balance: $591.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.
Business Response
Date: 07/10/2025
We would like nothing more than to review your account more thoroughly. This will help us gain a better understanding of what happened and additionally assist with obtaining an expedient resolution for you. We would like to offer you a direct line of communication to be in contact with our ********************** on your billing experience. You can reach them at your earliest convenience by email at ************************
Initial Complaint
Date:07/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this formal complaint against U.S. Anesthesia Partners concerning a collection account (account number ending in *********, opened on 08/04/2022, with a reported balance of $720.00. This collection has been reported on both my Experian and ******* credit reports despite my repeated disputes and requests for proper validation. Unfortunately, U.S. Anesthesia Partners has failed to provide any original documentation or clear evidence that this debt is accurate, valid, or even belongs to me.Under the Fair Credit Reporting Act (FCRA), specifically 15 U.S.C. 1681i(a)(1)(A), I am legally entitled to a thorough and reasonable reinvestigation of any disputed account. This requires the furnisher to provide complete and original proofincluding signed agreements, itemized account statements, and payment historythat supports their reporting. To date, U.S. Anesthesia Partners has provided nothing that meets these standards, effectively leaving me to bear the burden of an unverified debt on my credit report.The impact of this unsubstantiated collection has been significant. It has caused me to be denied credit opportunities, forced me to accept higher interest rates, and imposed unnecessary emotional distress. The ongoing frustration and anxiety over this unresolved matter have taken a serious toll on my wellbeing. Its unfair and disheartening to be penalized for a debt that remains unverifiable.If U.S. Anesthesia Partners cannot immediately produce original, verifiable documentation to substantiate this $720.00 collection, I demand its prompt removal from both my Experian and Equifax credit reports. Failure to do so will be considered a willful violation of the ****, and I will escalate this complaint to the **** and *** and pursue all legal remedies available under 15 U.S.C. 1681n.
Business Response
Date: 07/09/2025
We would like nothing more than to review your account more thoroughly. This will help us gain a better understanding of what happened, and additionally assist with obtaining an expedient resolution for you. We would like to offer you a direct line of communication to be in contact with our ********************** on your billing experience. You can reach them at your earliest convenience by email at ************************
Initial Complaint
Date:07/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Service: 02/12/2025 Place: ************************* *******************$2,428.06 was paid by ********** on 04/23/2025 This was for outpatient surgery Anesthesia for a *************************** bill was over $89,000 and Anesthesia was included.US Anesthesia Partners did not submit a pre-determination, and BC did not pay until 04/23/2025.Healthpark ************** did not tell me there would be a separate Anesthesia bill for two Anesthesiologists. The company will not provide me with proof I was notified ahead of the surgery this would happen.I was totally taken by surprise when this bill came 90 days later. Now they are calling every day to collect what they are saying is due $607.02. I don't have proof this bill is legitimate.
Business Response
Date: 07/09/2025
We would like nothing more than to review your account more thoroughly. This will help us gain a better understanding of what happened and additionally assist with obtaining an expedient resolution for you. We would like to offer you a direct line of communication to be in contact with our ********************** on your billing experience. You can reach them at your earliest convenience by email at ************************
Customer Answer
Date: 07/09/2025
I am rejecting this response because: The company has not proven that they provided a service that was not covered under the **************************'s billiong.
Business Response
Date: 07/09/2025
We have reviewed your account and may provide you with an itemized statement, to better resolve this please contact us directly at ************ or email *********************** with your preferred contact information, thank you.
Initial Complaint
Date:07/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son, ******* ********, had surgery in Jan 2024. I have two insurances, ***** from my work and ******* for being a 100% disabled veteran. Around May 2025 I received a bill from US anesthesia partners. I called them to find out why and they said that they submitted it twice to my secondary insurance and was denied, they would not give me any reasons why and told me to call champva. I contacted CHAMPVA who then told me it was not submitted in a timely matter. I called US Anesthesia to let them know and requested a three way call with *******. When we had the three way call, Ms. ****** was the representative from US Anesthesia on the phone with CHAMPVA. After discussion between CHAMPVA and US Anesthesia, they came to the conclusion that it was untimely filed ans US Anesthesia said they would waive the charges. Two weeks later I get another notice saying my account is past due, so when I call and speak to ****** from US Anesthesia, they said no and we're trying to figure out the bill and they went back on the agreement and discussion between them, me and CHAMPVA. US Anesthesia said they need to escalate it to a manger, Ms. ********* I have called multiple times trying to get this resolved or even put the account on hold while they figure it out, yet they continue to send me past due notices even though they are the company who made the mistake on filing the insurance claim, and even violated TX timely billing law as the time-frame is 11 months and 1 day, and we received the bill over that time.
Business Response
Date: 07/08/2025
We would like nothing more than to review your account more thoroughly. This will help us gain a better understanding of what happened, and additionally assist with obtaining an expedient resolution for you. We would like to offer you a direct line of communication to be in contact with our *********************** You can reach them at your earliest convenience by email at ************************
Initial Complaint
Date:06/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have submitted my ******** insurance to this company several times. I haven't heard anything from this company until June 2025 when they put something on my credit report. I figured the situation was handled. It is not my fault that ya'll didn't bill my insurance. I know by law you cannot charge a person who has ****************** during the time of the procedure. 42 CFR ****** Acceptance of State payment as payment in full: If a ******** patient was eligible and enrolled in ******** at the time of service, and the service was covered by ********, the provider cannot bill the patienteven if the claim was not submitted on time or was denied due to provider error.I also called my insurance and they said nothing from ya'll. I also had a ***** that was given to me that paid all of medical services. I submitted the letter that I was given to each party that I used during my services. Also, ya'll charging me $1800 and the insurance doesn't even pay that amount. A complete rip off. The insurance gives ya'll a percentage. Then ya'll want to come after me for $1800. That's not even the self pay rate. I need this matter looked into and resolved. Thank you.
Business Response
Date: 06/26/2025
Hello , we would like nothing more than to review your account more thoroughly. This will help us gain a better understanding of what happened, and additionally assist with obtaining an expedient resolution for you. We would like to offer you a direct line of communication to be in contact with our ********************** on your billing concerns. You can reach them at your earliest convenience by email at ************************
Initial Complaint
Date:05/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had surgery in January 2023, and my insurance paid their portion promptly. I did not receive any notice of a balance due until May ****** months later. I set up a payment plan in November 2024 and made a payment in January 2025, after which the account showed a $0 balance in February. When I called, no one could explain why or confirm account details, though I was told it wasnt sent to collections. In May 2025, I received another notice of balance due with no explanation. I have made multiple calls, chats, and voicemails with no resolution.The communication has been unprofessional and inconsistent, and it appears others have had similar experiences. Im requesting the balance be written off due to ongoing mishandling and lack of proper account management.
Business Response
Date: 05/27/2025
We would like nothing more than to review your account more thoroughly. This will help us gain a better understanding of what happened, and additionally assist with obtaining an expedient resolution for you. We would like to offer you a direct line of communication to be in contact with our ********************** on your billing experience. You can reach them at your earliest convenience by email at ************************
Initial Complaint
Date:05/21/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had foot surgery on January 13 , 2023. I have paid whatever bills were sent to me in the next couple months. On October 18 2024 I received a medical bill in the amount of $903.60 for that surgery from almost two years ago. I have contacted U.S. anesthesia partners many times trying to sort this out but I was unsuccessful. They are asking me to pay for a service I had almost 2 years ago when Texas timely billing law states that they need to bill me on the no later then the first day of the 11th month from service. My financial situation at the moment is not favorable for such a bill. I have called them maybe two months ago and requested that they wave that bill since it is very unethical to ask me to pay for something from two years ago. They said they will file a dispute but it turn out that they send it to the collection agency. I would like for them to do the right thing and cancel that **** and also fix my credit score since they escalated it to the collection agency. I hope you can help, please let me know if you need more info or clarification. Note: I am not sure which address is associated which U.S. anesthesia partners, but the bill came from : U.S. Anesthesia Partners, *****************************************
Business Response
Date: 05/22/2025
We would like nothing more than to review your account more thoroughly. This will help us gain a better understanding of what happened and additionally assist with obtaining an expedient resolution for you. We would like to offer you a direct line of communication to be in contact with our ********************** on your billing experience. You can reach them at your earliest convenience by email at ************************
Customer Answer
Date: 05/22/2025
I will give the bussines another chance to make it right. Thanks
Initial Complaint
Date:04/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/7/2025 I had surgery for a broken ankle. I have a faith-based healthcare program, CHM, where I need to pay up front and then can be reimbursed provided I supply the required information. I paid US Anesthesia $1,625.00 on 2/6/2025, that was the cash price they gave me and I received a receipt (attached) showing it was paid. In order to get reimbursed I need to supply CHM with the following information: Patient Name, Date of Service, Place of Service, Procedural CPT code and description of services rendered, and what the charge was for each service. I have now called 5 times and requested that information be emailed to me. I keep getting told that it shows I've paid in full but their ************* has not applied the payment and so it shows as pending. I have been told they can't send me the information until the payment is credited. They have repeatedly told me that it is not my fault and that they will expediate my request. I've been told this every time by 5 different customer service ***** The surgeon, medical center and pre-op providers all provided me the information within days. This has now been going on 3 months and soon will be over the time limit to be reimbursed.
Business Response
Date: 04/25/2025
We would like nothing more than to review your account more thoroughly. This will help us gain a better understanding of what happened, and additionally assist with obtaining an expedient resolution for you. We would like to offer you a direct line of communication to be in contact with our ********************** on your billing experience. You can reach them at your earliest convenience by email at ************************
Customer Answer
Date: 04/29/2025
I am rejecting this response because: I am still waiting for my detailed services email.
Customer Answer
Date: 04/29/2025
The email they provided, *********************** is not valid:
Your message did not reach some or all of the intended recipients.

      Subject:     ***** ******
      Sent: 4/29/2025 10:42 AM

The following recipient(s) cannot be reached:

     ********************************.' on 4/29/2025 10:42 AM
            Server error: '550 5.5.0 <*******************************.>invalid address ********************************.''
Business Response
Date: 04/30/2025
Thank you for communicating with ****. We have reviewed your account and would like to connect with you to see how we may be able to resolve this issue. Please contact our ********************* at your earliest convenience by email at ************************
Customer Answer
Date: 05/01/2025
I am rejecting this response because: that email address they provided is not valid.
Business Response
Date: 05/14/2025
We are actively working to resolve the account, the payment of ******* will be applied to the new invoice , once this has been done we will send an itemized statement, please reach out to our escalation department with any concerns you may have or if you have any further questions, you can reach our ********************* by email at ************************
Customer Answer
Date: 05/19/2025
Here is the email I sent to their *******************************:
Now, you may have created a new invoice, but Im still getting billed over 2000 for the invoice that was NEVER credited.    We have also not received the *** codes and details of the invoice.   There were to be sent to ***************** **************** and a hard copy mailed to ***********************************

This has been an issue since 2/7/2025 when I had the surgery, and 2/6/2025 when we paid the cash price of $1,625.OO which we were quoted.   I have called over a dozen times.   I need the paperwork.

Business Response
Date: 05/20/2025
Hello, thank you for taking the time to communicate with ****, we have reviewed your account and have sent your itemized statement to the email on file. If you have further questions, please contact our ********************* at your earliest convenience if by email at ************************
Initial Complaint
Date:04/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I saw a collection agency charge for almost $1196 on my credit report from this company. I have never received a bill, email, or phone call notifying me that I owed money for services provided. I also did not consent to electronic communication for any medical procedures, only phone calls or by mail. My credit score is almost perfect, so I pay my bills in a timely manner. I dont understand how you can be turned over to collections when a company does not notify you that you owe them payment. I want this taken off my credit report and payment arrangements made by the company as they have all of my contact information. This company is horrible and the reviews speak for themselves.
Business Response
Date: 04/17/2025
We would like nothing more than to review your account more thoroughly. This will help us gain a better understanding of what happened, and additionally assist with obtaining an expedient resolution for you. We would like to offer you a direct line of communication to be in contact with our ********************** on your billing experience. You can reach them at your earliest convenience by email at ************************
Customer Answer
Date: 04/28/2025
I sent this email to US Anesthesia Partners today at 5:34 p.m. as a response to my complaint.
To whom it may concern:
I was recently alerted through my credit report that an account associated with your company has been sent to collections. This was both unexpected and deeply concerning, as I had not received any prior communicationby email, phone, or mailregarding any outstanding balance.
I have reviewed my records and found no notices or billing statements from your company indicating that payment was due. Had I been informed of a balance, I would have addressed it immediately and worked to resolve it through a payment plan if necessary. The complete lack of communication on your part has resulted in an unnecessary and damaging entry on my credit report.
It is extremely frustrating and disappointing that no effort was made to notify me prior to this action being taken. As someone who takes financial responsibility seriously and has maintained an excellent credit history, this situation has caused both personal and financial distress.
I am requesting a prompt phone call from a representative to address this matter and provide a clear explanation of how this was allowed to happen. Additionally, I would like to know what steps your company will take to remove this negative entry from my credit report, given the lack of due notice.
I expect to be contacted as soon as possible to begin resolving this issue.
Sincerely,
**** *******

Customer Answer
Date: 05/07/2025
I sent an email to the business at the address they sent. I did not receive a reply and am not satisfied with the response from the company. Please let me know how to proceed.
Customer Answer
Date: 05/07/2025
I am rejecting this response because: Business did not reply to the email I sent to the email they provided.
Business Response
Date: 05/08/2025
We are actively reviewing your account; we would love to assist with any concerns you may have. If you have any further questions, you can reach our ********************* by email at ************************
Initial Complaint
Date:03/25/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
U.S. Anesthesia Partners refuses to honor their own financial assistance policy despite the documentation and communication I provided to their billing and patient advocacy departments, as well as to the supervisor of the customer service department. They will not refund the payments I previously made even though ********************* approved me for 100% assistance and provided a full refund. The attached U.S. Anesthesia policy promises to "honor the same financial assistance discount for that service" that Adventhealth approved and further states that they will refund any payments already made as follows:"Any amount paid by the patient/guarantor more than the amount due after the applicable financial assistance discount is applied will be refunded to the patient/guarantor for all qualified services."The Adventhealth approval letter is for all charges from 11/11/2023 through 11/11/2025 and they also refunded all deposits previously made before the approval was processed. Please see once more Adventhealth's approval letter indicating that my approval is effective during that full two year period. The service from you that I am requesting a refund for also falls within that same period of time. Your own policy confirms that you should refund my money and does not specify that money you received from me before I was approved by ************ will not be refunded. Please abide by your own financial assistance policy and refund me what I was forced to pay prior to my approval because you would have sent the account to collections as was threatened. I do not wish to have to file further regulatory agency and possible legal complaints, but I will feel compelled not just for my own benefit but for those other patients who also do not have insurance in these difficult times nor have my legal education or writing abilities to continue begging you for help and compliance with your very own financial aid policies. Please refund my previous payments made on this account.
Business Response
Date: 03/26/2025
We would like nothing more than to review your account more thoroughly. This will help us gain a better understanding of what happened, and additionally assist with obtaining an expedient resolution for you. We would like to offer you a direct line of communication to be in contact with our ********************** on your billing experience. You can reach them at your earliest convenience by email at ************************
Customer Answer
Date: 04/01/2025
I am rejecting this response because: They have not issued a refund and their generic, standard response is not at all responsive to my more than month-long repeated written communication with many departments and managers within their company. They ask me to now contact their "escalation" department, and I already had done so. However, I sent them more messages to that email after their request. I still have received no written response nor my refund. I have attempted for many, many weeks to resolve this issue and their BBB response does not even acknowledge my efforts. I have already sent emails, faxes, and many attachments to prove that I qualify for financial aid and a refund of what was paid per their own policy. They are not acting in good faith and I wish to receive an emailed written response without delay that they are issuing a refund or I will have no choice but to "escalate" my concerns with further complaints and legal action if necessary to protect all the other vulnerable people whom they also will not honor their own financial assistance policy in the future. I wish to only be contacted at my email or address provided and not by telephone in order to continue keeping a record of what has transpired and for future evidence to present to regulatory agencies and courts if they continue to deny my refund.
Business Response
Date: 04/03/2025
Thank you for taking the time to communicate with ****. We have attempted to connect with you to provide an update, please contact our ********************* at your earliest convenience by email at ************************
Customer Answer
Date: 04/03/2025
I am rejecting this response because: The Escalations desk will not leave detailed messages in writing either on my email or with the better business bureau as requested. I have asked to not be called by telephone but to keep all communication in writing because I want to keep a written record. I have copied below the email I wrote to U.S. Anesthesia's escalation desk as they requested me to contact them again for an "update." It details my ongoing concerns and now I am afraid that they will literally send my account to collections after agreeing to refund my payments I had made in full on the account. I demand that they correct this account and show it with no balance and paid in full and send me emailed confirmation that this account will not be sent to collections.
COPY OF EMAIL SEND TODAY, APRIL 3, 2025, TO THE ESCALATION DESK OF U.S. ANESTHESIA PARTNERS
"I am writing in reference to your request to contact you at your escalation desk about an update in reference to my Better Business Bureau billing complaint. I asked to be contacted in writing by email, not by telephone, so please respect my wishes and request and stop calling me. Although your BBB response does not indicate what the "update" is about, I assume it relates to the refunds you have finally issued on my account after many weeks of requests. I appreciate the refunds, which are shown attached, however we have a bigger problem that can affect my credit if you do not immediately correct your records. Just minutes after I received an email about the refunds, I received another email and a newly generated bill for the same November 14th services stating that my account is past due in the same amount of the refunds, $878.22. I have attached both the email and bill for your review. You need to immediately correct this bill and account to indicate that there is nothing due and send me confirmation in writing by email and mail without delay as I greatly fear you will send this account to collections. You cannot agree to refund me and send me an emailed notice of such and then issue a new bill demanding the same amount and claiming I am past due on the bill. I have read the numerous complaints of you wrongly sending accounts to collection and damaging people's lives and credit, so I would appreciate you correcting my account record promptly and confirming BY EMAIL in writing that you have done so. I will be letting the Better Business Bureau know of the ongoing problem with my account."
Customer Answer
Date: 04/07/2025
My complaint has been satisfied because they issued a refund and corrected the billing problem. However, I have urged them to work to improve their customer service and billing departments to prevent these issues in the future. Thank you.

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U.S. Anesthesia Partners, Inc. is NOT a BBB Accredited Business.