Customer ReviewsforU.S. Anesthesia Partners, Inc.

USAP is the worst. I had a preventive procedure in May of 2022 that should have been covered in full, but I was billed for the allowable amount anyway. USAP and my insurer pointed fingers at each other for about a year, I still don't know which is at fault. While I was waiting for them to sort it out, USAP threatened to send my account to collections. So I paid them in December of 2022 - what a mistake that was! More than a year later they finally got things sorted out with my insurer and got paid by the insurer in January of 2024. I've been trying to get them to send my refund, but I have called every week since; first they told me my refund was on the way. When it didn't show up I called again and they told me the system is down and they can't give me an update. For the last three weeks I've called and the system is still down. I have escalated within USAP and get the same answer. I offered to provide records of my payment and the insurer payment, they tell me they can't do anything while the system is down. I guess it's time to get my insurer involved. Also wondering if the ** Attorney General can help me out.

Thank you for taking the time to communicate your experience with USAP. We would like to touch base and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at *********************************

Sent us a TEXT MESSAGE letting us know that we had been sent to collections. We received a bill 1 year after services were rendered that did not have insurance applied. The company was going to apply after I gave them the insurance information. We never received a bill after that until we were notified VIA TEXT that we were sent to collections. I have tried 3 times over the past week to get a hold of Anesthesia Partners because I would like some answers and all they have told me is that their systems are down and cannot help me at this time. I called our insurance company and they let me know a claim was never filed. The collections company is telling us we need to talk to Anesthesia Partners but there is absolutely no help on this end. Terrible customer service. We are going to have to use them again in a couple of months because we're having a second child and I am DREADING IT because of how awful they have been with helping us. The star rating is 0 from me.

We take your feedback seriously and would like nothing more than to review your account more thoroughly. This will help us get a better understanding of what happened, and additionally assist with obtaining an expedient resolution for you. Wed like to offer you a direct line of communication to touch base with our ********************** on your billing experience. You can reach them at your earliest convenience by email at ************************

I've been needing information to reconcile my bill but I've been getting the "run around" by **** Anesthesia saying their systems are down, which it's been over 2 weeks now. No one can give me any answers, as I've called 4 times. Don't understand how your systems are down but yet you can still send bills and take payments. Need this resolved asap. This is absolutely ridiculous that no one can resolve this issue.

Thank you for taking the time to communicate your experience with ****. We would like to touch base and thoroughly review your account. Please email our ********************* at *********************** as your earliest convenience.

Sent an unpaid bill to a debt collector without actually mailing the bill to my address. When I called in they acknowledged that the bill was never mailed out and rescinded from debt collection. Probably worth implementing a policy where they check if the bill was mailed out before sending to debt collection.

We take your feedback seriously and would like nothing more than to review your account more thoroughly. This will help us get a better understanding on what happened, and additionally assist with obtaining an expedient resolution for you. Wed like to offer you a direct line of communication to touch base with our ********************** on your billing experience. You can reach them at your earliest convenience by email at ************************

US Anesthesia has been very difficult to work with! I promptly paid them when I received their bill, but now that I am owed a refund, I dont get any responses to my emails or phone calls. I have involved BCBS to help out with this as well. It has been 8 weeks since I paid them and I still havent gotten a full refund!

Although there is no description in this review, we would love to assist with any concerns you may have. If you have any further questions, you can reach our ********************* by email at ************************

Hi ******,Thank you for taking the time to communicate your experience with ****. We would like to touch base and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ***********************

We recently received a bill from this company for my husband's surgery. I had paid all of his bills so I pulled my paperwork and sure enough we paid the original bill. I then called and e mailed all of my paperwork including the bank statement. They have been fourteen days into their investigation and still can't figure this out. Think twice before using their services! The doctors don't deserve the second rate support staff.

Hi *****,We take your feedback seriously and would like nothing more than to review your account more thoroughly. This will help us get a better understanding of what happened, and additionally assist with obtaining an expedient resolution for you. Wed like to offer you a direct line of communication to touch base with our ********************** on your billing experience. You can reach them at your earliest convenience by email at ************************

I gave birth in June of 2022, and was given a bill by USAP for $1500 that I paid in full on 9/6/2022. They then sent me another bill in February of 2023 for an additional $600 +/-. When contacted I told them I had paid my bill in full, they said they never received their payment. Sent them proof of payment from my credit card, then nothing, I checked and I was sent to collections, with no notice. When calling today they told me they sent me an email, text, and letter in MARCH that I would be sent to collections. No they did not, I do not delete ANYTHING, so they lied. Then they only sent me to collections this month. Good for you, but maybe try CALLING, or sending another 'text'. Really good at sending the billing texts until you start asking the why and then all of sudden they do not send you anything and then you end ** in collections. BBB needs to look into them.

Hi *******,Thank you for taking the time to communicate your experience with USAP. We would like to touch base and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ************************************

I had a procedure done and services were billed for the anesthesia group. I had a payment plan set up and had been making payments for 8 months with no issue. Payments stopped being drafted so I contacted the billing office 3 days after my payment should have been drafted. I was told all accounts were transferred to Anesthesia Partners as of January 2023 and that is why my billing stopped with the previous billing group. I contacted anesthesia partners at that time using the number provided and was told they were unable to access any old accounts and to call back in a few weeks. I did so and was told the same. After 2 months or more, someone was finally able to pull up my account and I was told my balance of under $250.00 was written off by the previous account holder and I didn't have any further responsibility. 4 months later, I started receiving delinquent notices on that balance, so I called Anesthesia Partners again. I explained the situation and was told I would need to speak with a specific department about the old balance and to verify it was written off. I left a voicemail then and 6 times since with no return call. Months went by and now delinquent text notifications have resumed. I went ahead and paid the balance which I have no issue doing since it was originally owed. This company has no business managing patient accounts though and are completely incompetent. If you have an option of having a procedure using an alternate anesthesia group, it would be recommended to prevent yourself future headaches of having to deal with this group.

Hi *****,Thank you for taking the time to communicate your experience with ****. We would like to touch base and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ************************

Hi *****,Thank you for taking the time to communicate your experience with ****. We would like to touch base and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ************************

I would give this company zero stars if it allowed me to. I had two different procedures at two different facilities. One in 11/2022 and one in 01/23. I set up an auto payment plan for the 11/2022 bill. I never received any other communication by email or phone call. I never received a single statement or bill for the 01/2023 procedure. Yesterday I received an email from a collection agency. After several phone calls, I was told the bill from 11/2022 didn't draft because I never called back each month. I told her it was an auto draft. She didn't have anything to say after that. She also told me they sent multiple statements to my address for the 01/2023 bill which I find very hard to believe. The address on file was correct and I have lived here for 27 years. I paid the bill, but am warning others about this company. Poor communication and was unable to speak with a supervisor. I will take my business elsewhere in the future. This operation is a scam.

Hi *****,Thank you for taking the time to communicate your experience with ****. We would like to touch base and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ************************

I received a call from the escalation desk concerning my account and she told me they sent statements every month. I never received a single statement which is suspicious since I have lived here for 27 years. What a zero company.

Worst company to deal with. I have already paid and been calling since February just to get an itemized bill emailed. They keep telling me will go out. I do not understand why you can't talk to a physical person in the **********************

Hi ******,Thank you for taking the time to communicate your experience with USAP. We would like to touch base and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ***********************

Hi ******,Thank you for taking the time to communicate your experience with USAP. We would like to touch base and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ***********************