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Find a Location

Resource One Credit Union has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Resource One Credit Union

      PO Box 660077 Dallas, TX 75266-0077

    • Resource One Credit Union

      1200 Belleview St Dallas, TX 75215-1837

    • Resource One Credit Union

      2501 E Hebron Pkwy #300 Carrollton, TX 75010

    • Resource One Credit Union

      755 N Hwy 67 Cedar Hill, TX 75104

    • Resource One Credit Union

      302 W Centerville Rd Garland, TX 75041

    Business ProfileforResource One Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    34 complaints closed in last 3 years

    11 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Resource One proudly serves the communities that live or work in Dallas County, SE Denton County, SW Colin County, as well as NW Harris County.

    Products & Services

    We offer personal and commercial checking, savings, cds, money market accounts and loans for autos, motorcycles, RVs & boats, as well as personal and credit cards.

    Business Details

    This is a multi-location business.

    Find a Location

    Resource One Credit Union has 13 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Resource One Credit Union

        PO Box 660077 Dallas, TX 75266-0077

      • Resource One Credit Union

        1200 Belleview St Dallas, TX 75215-1837

      • Resource One Credit Union

        2501 E Hebron Pkwy #300 Carrollton, TX 75010

      • Resource One Credit Union

        755 N Hwy 67 Cedar Hill, TX 75104

      • Resource One Credit Union

        302 W Centerville Rd Garland, TX 75041

      Location of This Business
      PO Box 660077, Dallas, TX 75266-0077
      BBB File Opened:
      5/28/1996
      Years in Business:
      87
      Business Started:
      7/15/1936
      Business Started Locally:
      7/15/1936
      Business Incorporated:
      8/4/1997
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      9:00 AM - 6:00 PM
      T:
      9:00 AM - 6:00 PM
      W:
      9:00 AM - 6:00 PM
      Th:
      9:00 AM - 6:00 PM
      F:
      9:00 AM - 6:00 PM
      Sa:
      9:00 AM - 1:00 PM
      Business Management
      • Ms. Mary Beth Spuck, President/CEO
      Contact Information

      Principal

      • Ms. Mary Beth Spuck, President/CEO

      Customer Contact

      • Ms. Mary Beth Spuck, President/CEO
      • Mr. Brady Popp, Chief Strategy Officer
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      34 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/01/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      On dates November 23, 2023 and January 8, 2024 I entered into a consumer credit transaction with Resource One CU. The amounts extended from my Estate were for $13,000 total combined. I did not receive interest owed to me in return. According to the powers and duties of banks; the bank is the borrower, I am the creditor. However, that credit was not extended to me after 3 attempts to Tender the payment by way of Indorsement (1/22/23, 1/30/23, 2/23/24) sent to ***, *************************** via certified mail. Also an email was sent on February 26, 2024. The nature of this dispute is notice to file a claim against Resource One CU &/or ***************************, *** for either Breach of Contract, Breach of Fiduciary Duty or Discrimination; as the *** of your bank has not acted in my best interest as Fiduciary on my behalf as the ******* Reserve Agent or has discriminated against me due to credit when credit is not a factor in the decision to extend me my credit. According to the ******* Reserve Act section 16, 1 & 2; My Rights have been violated and I Object to the Adverse Action notices which only shows proof that my application was Accepted and Approved. Please see uploads for supporting documents.

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Thomas B

      5 stars

      01/17/2024

      Thank you TEAM Resource One Credit Union for helping me set up membership and accounts today. In branch team account advisors promptly expertly answered my several clarifying questions and efficiently set up my accounts, represented my best interests, demonstrated expert banking judgement, listening skills sets, and technical ability to quickly process my application. It was easy to identify ********** ***** Branch team expresses care and concern for its clients and their interests. I felt the team took interest in my individual preferences, logistical, and financial needs. I received outstanding excellent personalized care and service from ************************************* and ***************************. I also noticed the other clients visiting the branch during my visit were themselves equally pleasant natured. If these be qualities you seek in a financial institution, then I am quite pleased to recommend highly without reservation Resource One Credit Union **********, ***** for you to explore and research. I am a North ***** Collin County Client Customer. Respectfully submitted.

      Local BBB

      BBB serving North Central Texas

      BBB Reports On

      BBB reports on known marketplace practices.

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