Business ProfileforTransformance, Inc.

I had a repair of my dryer on 9/16. The technician was here for about 20 minutes. He said it was a blown fuse. He stated that he completed the repair. I asked if he tested the dryer to verify it was working properly and he said that it was. Oh note, we did not hear him run dryer. I paid $434.19 for the repair. A few hours later I went to run a cycle in the dryer and the unit did not heat up. Exactly what it was doing before. I called ***************** the next morning (9/17). I was told someone could come back out the following week to repair it. I explained that that would not work for me as I was heading out of town. I also inquired as to why there was not an expedited service for failed repairs. I spoke with a supervisor who told me that they could refund the amount paid as the job was not completed correctly. Following my conversation with that supervisor, I was transferred to the refund dept . I was told that they were unable to process the refund over the weekend, as the charge was not yet populating in their system. They asked me to call back on Monday. I called back on 9/21 and spoke with, ****, in the refund department. **** told me I would be issued a refund of $434.19. He told me that it would take 3-5 days to process. He gave me a confirmation number of #***************. He told me to call back with any concerns....I never revived the refund. I called ***************** back on 10/19 and spoke with, ******. ****** told me that my refund was denied without explanation. She told me if I had any further inquiries I would need to send an email to Tansformco. I sent and email and never received a response. I am beyond frustrated by the poor customer service I have received. I have had many service companies for installation, delivery, and repair over the years, and I have never had an experience like this before. My expectation is that I am fully refunded. I paid for a repair that was not completed or not completed correctly.