Complaints

This profile includes complaints for AAA Texas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

AAA Texas has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  AAA Texas

  1225 Freeport Parkway Coppell, TX 75019

• 

  American Automobile Association

  27726 Interstate 45 N Oak Ridge N, TX 77385-8726

• 

  American Automobile Association

  4729 Highway 6 Missouri City, TX 77459-3988

• 

  American Automobile Association

  9311 Katy Fwy Houston, TX 77024-1530

• 

  American Automobile Association

  8508 Highway 6 N Houston, TX 77095

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JUNE 16,2025 $39.50 DEDUCTED BY AAA FROM MY BANK FOR 1 YEAR SERVICES.JULY 16TH CONTACTED AAA TO DETERMINE WHY I HAD NOT RECEIVED MY 3 CARDS AFTER 30 DAYS."WE RE ISSUED YO 3 SETS CARDS SIR"I WAS TOLD A SECOND TIME CALLING OF REISSUE BUT WHY HAVENT I RECEIVED MY CARDS IN 30 DAYS IS MY QUESTION.AFTER I ASKED THE QUESTION AFTER SHE REPEATED "WE SENT REPLACEMENTS"I RESPONDED"THATS NO ANSWER"SHE LAUGHED AT ME AND SAID"MAYBE YOU SHOULD TAK TO YOUR LETTER CARRIER"I RESPONDED NOT THE PASS THE BUCK TO THE POSTAL SERVICES IF YOU CANT SEND MY CARDS OUT NEXT DAY BY TOMMOROW THE 17TH I WILL CANCEL.I SHOULDNT HAVE TO CANCEL BECAUSE ROUTINE REPLYING UNCONCERNED **** LIKE HER JUST DONT CARE GIVING THE IMPRESSION AAA JUST DOESNT CARE IS THE UNFORTUNATE TYPEN ATTITUDE DRIVING THE FUTURE OF ROBOTICS REPLACING CSR WHO CANT RESOLVE A SIMPLE ISSUE AND ALSO HAS DRIVEN MANY COMPANIES OUT OF BUSINESS.

  Business Response

  Date: 07/17/2025

  This does not appear to be a matter for AAA Texas to address. We don't find this person in our membership database and we do not provide services in *******. Please redirect to the correct ******** for review and response.

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9th discovered *** had canceled our sons auto insurance due to non payment but the oayments had been made. *** never applied the payments to his policy. They had changed his account # back in Feb. via a letter stating policy had been automatically renewed. They held onto the $ , knew it was for same customer but by changing the #s on the account the autopay/bank drafts that he had set up at his bank stil had original account # so the payments fell into a black hole at AAA - after they cancel you- they raise the rate by $70.00 Or more - as punishment. We are wanting to know if this is a common practice as it likely happens to 100s of customers draft/autopays that continue paying to original account #s- the consumer misses it- AAA can count on it & each person that falls thru the cracks with new digets/account #s the customer gets canceled then AA can almost double the rate. . Its a genious scam. They have covered their butts w/ the lettters as they state the new account # BUT the letter reads as if its all ok- just an auto renewal- status notification. They are able to then jack the rates on hundreds of customers by simply changing account #s with out being responsible of connecting the new #s back to original accounts. The underwriters have quite a scam going. This must happen to plenty of customers. If enough customers get canceled- call after receiving their notice then have to reinstate the insurance the underwriters make a killing all by legally s******* the customer by simply changing a #. The only way to prove it would be to investigate how often they succeed and how much profit they make! ****** per month went to ******

  Business Response

  Date: 07/08/2025

  Our response is attached.

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to escalate a serious issue that has caused me undue stress and financial burden due to a mishandled cancellation of my auto insurance policy.On March 14, 2025, I called AAA and requested cancellation of my auto policy, which was set to renew on March 28. I spoke with an agent *******, who confirmed that the cancellation was processed. Despite this, *** continued charging me on multiple occasions:March 31: $394.60 April 30: $320.77 May 29: $320.77 Total charged after cancellation: $1,036.14 Over the following months, I contacted the support team multiple times and provided every document requested including my new insurance declaration page. I spoke with the following agents:******** ********* (April 30 and May 6)****** (June 2)Nori and ******* again (June 4)**** (June 20)Despite repeated assurances, I have received no refund and no written confirmation of when it will be processed. On June 4, I was told I would receive two separate checks one in 7 days, another in 10 days. It is now June 20, and I have received nothing.This has been an ongoing issue for over two months, and I have spent hours of my personal time speaking to various agents, following up, and providing documentation all due to an error on AAAs part in failing to process a cancellation properly across internal systems.I am requesting:1.Immediate issuance of the $1,036.14 refund.2.Confirmation of refund tracking and mailing information.3.Compensation for the excessive time, effort, and stress caused by this error and lack of resolution. I believe a good faith reimbursement of $250 is reasonable and would help restore confidence in your customer service.

  Business Response

  Date: 07/08/2025

  Our response is attached.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this formal complaint regarding **** poor handling of a ticket issue that resulted in a financial loss and extremely disappointing customer service.We purchased ************ tickets for 9 travelers and 2-Park 1-Day tickets for 4 additional guests, totaling 13 guests and spending over $8,500 through ***. On June 12, a severe storm with lightning led to the shutdown of **********************. As a result, we were unable to use one of our ticket days.We submitted a customer service request to AAA on June 10, prior to the tickets expiration. However, we did not receive a response until June 17after we had returned home and the tickets were no longer valid. This delay directly resulted in our inability to use the unused portion of our tickets.When I contacted Universals Volcano Bay directly, they stated that had the tickets been purchased through them, they would have allowed an extension of up to a year due to weather. They further explained that because the tickets were purchased through ***, it was up to *** to approve the extension. *** confirmed that if the park allowed it, an extension or refund was likely. Despite this, *** denied any accommodation.I did not request a full refund. I simply asked for the ability to use the unused day of our 2-day tickets at a later time, given that only one day was used and the other was lost due to circumstances beyond our control. This was a reasonable and fair request.AAAs lack of timely response and refusal to offer any resolution shows a clear failure in customer service and responsibility, especially given the amount spent and our long history as members. I am seeking BBBs assistance in obtaining a partial refund or an extension for the unused portion of the tickets.I also plan to cancel my AAA membership as a result of this experience. No customerespecially one who has spent thousandsshould be treated this way.

  Business Response

  Date: 06/19/2025

  This does not appear to be a matter for AAA Texas to address. Please re-direct to the correct AAA club for review/response.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are trying to work with the insurance team to get pictures sent for policy on homeowners insurance. The company did not send us an email telling us this needed to be completed. They have sent us anotice letter in the mail saying theyre canceling our homeowners policy because we did not submit the pictures, we did submit the pictures as asked, but they said they were blurry. We resent them on an application and they said they didnt receive them. We called our insurance agent.She did not pick up. We tried to reach out to her boss. Hes on vacation till June 9. I tried to call the regular line for AAA insurance. They were not of any help. I did receive a call today from **** ******* . She was very unsympathetic about the situation, we were worried about losing our homeowners policy because we have not sent these pictures in but we theyre saying our policy will end if these pictures are not sent, weve already paid them $3000 for a homeowners policy for a year. We want the matter to be fixed so we dont have to worry about this issue anymore. The company has been very unprofessional and would like Better Business Bureau representative to take care of it.

  Customer Answer

  Date: 06/13/2025

  The issue has been resolved

  Business Response

  Date: 06/27/2025

  When your new AAA homeowner’s policy, HTX001485650, was
  initiated, our agent misinterpreted our underwriting acceptability guidelines
  and believed that a photo inspection for your home was not required. On May 19,
  2025, our Underwriting Department informed the agent a photo inspection of your
  home was required to ensure that your home met our underwriting acceptability
  guidelines, and to calculate the correct replacement cost for your home. The
  agent contacted you and informed you of the required photo inspection. You provided
  the required photo inspection on May 20, 2025. However, the photos were blurry
  and on May 22, 2025, we requested that you provide updated inspection photos. On
  May 27, 2025, our Underwriting Department mailed you a Notice of Cancellation
  stating that your policy would be cancelled effective July 1, 2025, unless we
  received the updated photo inspection. You subsequently completed the updated
  photo inspection as required. Regrettably, the agent attached the policy number
  for the first AAA homeowner’s policy, HTX001398156 and our Underwriting
  Department did not review the photos. As soon as we realized the mistake, we
  resubmitted the photos with the correct policy number. As such, the
  cancellation of your homeowner’s policy was withdrawn on June 18, 2025. Please
  be assured that your AAA homeowner’s policy, HTX001485650, is active and in
  good standing at this time. If you have any questions, please contact Mr. Ryan
  Mantey at (469) 221-7047.

  Customer Answer

  Date: 06/28/2025

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to book a hotel, so I got a AAA membership in January for a trip in Febuary. However, 3 months ago, I canceled my origional membership online and got added onto my family as an associate member. However, when I checked my credit card statement recently, I was charged for 3 additional months on the old account, even after I canceled the membership in late Febuary/March. I called AAA, and told them about the situation, and asked for a refund, they said there's nothing they can do, including the charge I just got yesterday. Does it make sense for me to be a primary and associate member for 3 months? I haven't even used a single incident call, nor have I logged into the old account for the past 3 months.

  Business Response

  Date: 06/23/2025

  Our response offers apology for any frustration experienced. Trevor McKinley contacted and resolved the concerns to satisfaction. If there are any questions, please contact Mr. McKinley at 866-907-2272 X 1022124.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two different car accidents. In the first one, *** gave me money, but it was not enough to fix the car. They also made me pay a $500 deductible.Later, I had another accident. This one was not my fault. The other driver did not have insurance. *** said the new damage was in the same place as the first accident. So now they are making me pay another $500 deductible. On top of that, I have to pay $250 more because the other driver had no ************************** I am being charged $1,250 in ********* also told me I benefited from the first claim. They want to take some of the money from the first claim and use it for this new one. That does not feel fair. These were two separate accidents and should be handled that way.I already filed a complaint with the Texas Department of Insurance. My complaint ID is ******** want AAA to remove the extra $500 charge. I do not want them to take money away from my first claim. I also want to make sure my insurance cost does not go up after this.

  Business Response

  Date: 06/20/2025

  Our response
  explains there were two separate claims for damage to the vehicle. The first
  claim with a date of 4-28-2025 involved front bumper damage. A payment was
  issued under the applicable coverage for damage sustained after the $500
  deductible was applied. Based on our records and subsequent inspection, the
  repairs were not completed. Later a second claim was filed for a separate
  incident involving an uninsured driver, which is not the fault of the insured.
  This claim was processed under the Uninsured Motorist Property Damage
  (UMPD)  coverage which carries a $250 deductible. During the evaluation of
  this second claim, we identified that some of the new damage overlapped with
  the same area of the vehicle which we covered and was not repaired, in the
  prior claim. Because the damage from the first claim was not repaired, we are
  unable to issue payment again for the prior related damage. As a result the
  insured is responsible for only the $250 deductible under the UMPD coverage.
  The additional $251.35 reflected in the estimate is not an additional
  deductible and is a deduction made to prevent duplicate payment for unrepaired
  damage previously covered under the earlier claim. This approach is consistent
  with the policy’s terms and conditions.
  

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was insured with AAA for a short period of time. I purchased the policy online, and my credit card was charged for $688. I canceled my policy on 2/21, and my credit card was credited for $676. Later, I received a check of $676 from AAA. I was nice enough to let AAA know that I already received my refund through credit card. *** specifically asked me not to cash the check, so I trashed that check. Since then, *** has started to send me the billing statements again and again claiming I owe AAA $676. On 5/29/25, **** customer service told me because my payment of $676 was disputed by my bank, *** has never received the payment. Therefore, I still owe AAA $676. 1) $676 was the prorated refund from AAA. 2) If $676 were a payment and disputed by my bank, why would AAA have sent me the check of $676 in the first place?AAAs accounting is such a mess and AAAs employees are the dumbest I have ever seen. I request AAA to correct their mistakes immediately and apologize for all the inconvenience AAA has caused.

  Business Response

  Date: 06/13/2025

  Please accept our apologies for any frustration you may have experienced when contacting us regarding your policy. Following the voicemail left by **** ****, the refund check of $676.00 has been reapplied to your policy leaving you with a $0.00 balance. If you have any additional questions,please contact Ms. **** at **************.

  Customer Answer

  Date: 06/16/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had AAA auto insurance for almost 10 yrs. I was never notified that aaa was not renewing my auto insurance policy. I found out when I went on the aaa app to find a hotel and I didn't see my auto Insurance policy on it. So I called and was told it was not renewed. It has been sent to the underwriters. I have been told it could the 2hrs, it might take 2weeks or it could take 48hrs. I just want my policy reinstated. I have requested a copy of the Non renewal and was told they have to request it becauseit'snotin my file. I was not give a 60day notice of non-renewable .

  Business Response

  Date: 06/05/2025

  While reviewing your insurance file, prior to the expiration of the ********* policy term, our *********************** noted that the 2003 **** E450 did not have an inspection on file and that the vehicle may be used for business purposes. Because of this, the vehicle was deemed unacceptable per our Underwriting Acceptability Guidelines. Additionally, during our review, it was noted that **** ****** did not have an active drivers license, and this was also deemed unacceptable per our Underwriting Acceptability Guidelines. Consequently,on February 28, 2025, you were issued a Notice of Conditional Non-Renewal. The notice stated that your policy may be nonrenewed at 12:01 A.M., Central Standard Time, on April 29, 2025, if we could not obtain the proper information to underwrite the policy file. On May 20, 2025, we received the required inspection for the 2003 **** E450, and you verified that the vehicle was only used for recreational purposes. In addition, we received *********** Vehicle Record showing that he had a valid driver's license, and the renewal was offered on May 23, 2025, without a lapse in coverage. On May 29, 2025, ***** ****** spoke with you to personally address your concerns. If you have any questions,please contact ***** ****** at **************.

• Initial Complaint

  Date:05/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our family signed a 1 year contract with AAA Texas to provide roadside assistance. We chose not to renew the policy at the end of the contract because we now receive roadside assistance from our auto insurance. Approximately 1 month after our contract expired, April 12, 2024, someone contacted AAA claiming to be my wife and had their black 2018 Acura TLX towed from ******************************************************************, ** to ************************************************************. AAA did not verify the ** of the person requesting the service, it was not authorized by my wife. We have never driven a 2018 black Acura TLX, and our contract with AAA Texas was expired. We received a past due notice on May ******* from AAA Texas. That was the first we knew anything about this claim. We contacted AAA asking what the supposed charges were for, explained we were not delinquent on paying our membership-we intentionally chose not to renew. And we were not the ones that contacted with AAA for services to tow any vehicle, so we were not responsible for charges when we no longer have a contract with them. We spoke with customer service representatives on several occasions, being routed up to supervisors and explained our situation. We believed everything was resolved and heard nothing from AAA until we received a collection notice on 05/04/2025 from ************************ for $100. This is not my debt and AAA Texas are crooks.

  Business Response

  Date: 05/29/2025

  At your request, we have reviewed the service call dated April 12, 2024. Our records indicate the service was used after your membership expired, which generated a bill in the amount of $100.00. Upon further review,we have determined this service call should not be counted and the associated charge should be removed. We have made the necessary adjustments to your account and notified our outside ******************* ****************, to close the file. We understand your frustrations due to the time needed to reach this resolution and again thank you for your years of membership. If you have any questions,please contact ****** ******* ******* at ************.