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Business Profile

Restaurants

Brinker International

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Brinker International's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brinker International has 286 locations, listed below.

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    Customer Complaints Summary

    • 128 total complaints in the last 3 years.
    • 39 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      O went into chili's for a take out order.....the first order came upto *****..... I went back in and asked why was my bill so high...the waiter kayhn stayed they charged me a 18% tip which i did not agree to...so she went and got the manager he stated he was going to refund my 66 30 and ********* without the tip.....so he charged my card again *****..... so on that day I was charged a total of ****** I went back up to chili's twice telling the manager that my ***** had not been refunded to my card April 7 and the 11th telling the manager the money that was suppose to be refunded to me I still haven't received back...I then asked for his cooperate office information I call and left several messages still no return call back.************... it is now April 17.... I still have not received my money back or I call from the corporate office...and the manager is stating he can't do.nothing about refunded my money....the server was ****** and the cashier was *****...it was April 4. 2025 at 3:13pm...so since I didn't want to pay an 18% tip now they have the right to take the hole *****....

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I was working at chillis & the front of the house employees was tryna mess over my vehicle while I was working & they broke my phone , I reported the Situation to all mangers & the store manager claim that she couldnt do nothing about it because she didnt see anything but I had witness who saw them in there act , the other day I was looking for my manager to ask her a question about my schedule, the front of house worker was outside when I was looking for my manager, wen I open the door & asked for my manager was at the girls that dont like me for no reason was walking towards me talking reckless & was trying to swing on me , they then push the door on ****** opened it back up , after that my manager walk up to me & told Me to go home after she just told me , she couldnt go off what he or she say , wen I brought up the situation my ********** car now I get a call that im fired this morning after I didnt do nothing

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My first time at chilis I was charged for two steaks and asked for one. They owe me $30+ and they did nothing about it I even still have the receipt

    • Initial Complaint

      Date:04/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 17, 2025 i ordered food on the Chilis website. The food was being delivered through doordash. The driver did not speak English and did not try and communicate with me. I was told that he cannot get on base and I need to meet him, but was not told where. The driver then completed my order saying he has dropped it off when he did not. I contacted Doordash but they are unable to do the refund because I went through the Chilis website. I called Chilis over 10 tens with no answer from them. I paid for a meal with extra service fees that I never got.

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We came in Sunday March 23rd, music was so loud we had to leave. My husband's hearing aids were going off because the music was so loud. I have medical migraines. The manager *****, said there was something wrong with it, that she had a ticket on it and they still have not fixed it. We came in six months ago and music was still blearing. The music was so loud, my head started hurting real bad. Would you please call me at ************? We want to come back, but I need to talk to someone to see if this can be fixed or not. I would think you would want to keep all your customers. There is no receipt, we did not get to order, we left. The music was so loud we had to leave. I left a bit out, that is why I am sending you another e-mail. I tried to get ahold of several people on this matter. Called the complaint line, no one would answer phone. Only computerized prompts. No one to help with this. :(Please call me.Thanks so much,******* & ****** ******* ************

    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order for Chilis on 12/2/2024 for $22.28 for pickup, as I sat in the curbside waiting for my order for some time I called Chili's to ask about my order. I was told Chili's does did NOT walk order to curbside anymore. When I advised the employee that I am disabled and I asked that they bring my order to me, she replied, nowe dont do that anymore. I argued with her for a few minutes and just kept repeating "we don't do that anymore". I was mortified so I told the employee to cancel my order and she said I would receive a credit on my card. I disputed the transaction with my bank and Chili's fought the dispute and did NOT issue me a refund. Why weren't they willing to make a reasonable accommodation to a customer with a physical disability? It was a simple request to bring my food to the curbside parking spot without any due hardship to the employee or Chili's.

    • Initial Complaint

      Date:03/05/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business Name: Chili's Grill and Bar Business Address: ******************************************* This is regarding a severe foodborne illness my partner and I experienced after visiting Chili's. On 3/1, I visited the restaurant at around 11:45 AM and ordered a 3 for Me, which included an Oldtimer w/ Cheese (no onion, no pickle) with a side of corn on the cob. My partner, ****, did not dine but had a Dr. ****** to accompany me. That evening, around 6 PM, I began to feel extremely unwell, experiencing severe diarrhea, stomach cramps, chills, nausea, and extreme lethargy. These symptoms worsened throughout the night and next day. On 3/3, we returned to the same location. I ordered cheese quesadillas, intending to keep it light since I was still not feeling 100%. However, after one bite, the food tasted like chemicals, and I didn't eat it. **** ordered an Oldtimer w/ Cheese (no mustard, no pickle) with a side of loaded mashed potatoes. Hours later, around 10 PM, he began experiencing the exact same symptoms I had, including severe diarrhea, stomach cramps, chills, nausea, and extreme lethargy. Upon reflection, I now realize that the Oldtimer w/ Cheese I consumed on 3/1 was likely the source of the illness. Both of us experienced identical symptoms after consuming the same burger. This has caused me significant distress as I missed work on 3/2 due to being bedridden, unable to leave the bathroom. Additionally, I was unable to celebrate my partners birthday on 3/2, which was incredibly disappointing and frustrating. I am requesting a thorough investigation into the quality and safety of the food served at the ********** location. I would appreciate an explanation of what actions you will take to prevent this type of incident from occurring again in the future, as it has caused considerable harm to both my health and my personal life.

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 11, 2024 I went to Chili's with a group of people. By accident, the waitress charged 3 of the orders on my ***** She apologized and said she would void the $99.00 transaction. Then she charged my $22.56 which was my order. I asked her or a copy of the void and she said they did not give void copies but assured me that she had voided it, I trusted her and assumed all was well. When I was reviewing my bank statement, I noticed it was never voided.I have called Chili's so many times and talked to many managers, and they all say that they will take care of it, I even tried to contact the district manger, my latest contact is Ebony the manager who says she is waiting for corporate, IT HAS BEEN TOO LONG! At this point I want a check or gift certificate from them.

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the Chilis in ************, ** on 2/6/24 check # *******. Aside from having to wait 15 minutes for someone to even acknowledge our table, once ****** finally came over, she didnt even greet us just asked what do yall want to drink. It took forever to get our food out, and she didnt get us refills until we called her over to ask. I was dining in with my mother and sister who both agreed and were extremely displeased with the service we received. Our food took forever to come out and me and my mother didnt feel comfortable enough to enjoy our food. Once I finished paying our bill on the tablet we were asked questions about our service, and I chose to answer them. ****** sees me doing this and comes over and passive aggressively asks are you leaving us a good review, girl?. To which I responded no, your service was very bad and youre rude, Im actually leaving a bad review. She proceeds to ask me to meet her outside indicating that she would like to fight me. I told her she was embarrassing to the establishment and asked her for a manager to which she replied I aint getting s*** go get them yourself. However I did not want to leave the offer in the air and I did let her know when I was leaving that she was more than welcome to meet me outside how she requested. She replied Im right here come do something I again told her how embarrassing she was and left. Completely ruined all 3 of our experience and lunch. I go to Chilis often and have never ever had an issue, granted I visit different locations. Will never return to this specific location, very ghetto.

      Business Response

      Date: 02/07/2025

      There is already an agent in communication with this guest. They will help resolve.

    • Initial Complaint

      Date:02/05/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went in for lunch was excessively loud asked to turn music down and server told us that corporate controls the volume and they arent allowed to turn it down. Server told us she gets 20 complaints a week about this and corporate refuses to do anything.

      Business Response

      Date: 02/06/2025

      We will follow up with the guest.

      Customer Answer

      Date: 02/11/2025

      I am rejecting this response because:   It was unhelpful. Basically they said the resultant lied but they wouldnt even reach out to them. 

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