Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Brinker International has 289 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Brinker International

      3000 Olympus Blvd Coppell, TX 75019-4880

    • On the Border

      3111 Midwestern Pkwy Wichita Falls, TX 76308-2823

    • Brinker International

      2503 W Wheatland Rd Dallas, TX 75237

    • Brinker International

      8250 State Highway 121 Frisco, TX 75034-8536

    • Brinker International

      3909 Pavillion Ct Mesquite, TX 75150-6519

    Business ProfileforBrinker International

    Restaurants
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.23/5stars

    Average of 30 Customer Reviews

    Customer Complaints

    140 complaints closed in last 3 years

    49 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Brinker International has 289 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Brinker International

        3000 Olympus Blvd Coppell, TX 75019-4880

      • On the Border

        3111 Midwestern Pkwy Wichita Falls, TX 76308-2823

      • Brinker International

        2503 W Wheatland Rd Dallas, TX 75237

      • Brinker International

        8250 State Highway 121 Frisco, TX 75034-8536

      • Brinker International

        3909 Pavillion Ct Mesquite, TX 75150-6519

      Headquarters
      3000 Olympus Blvd, Coppell, TX 75019-4880
      BBB File Opened:
      9/6/2001
      Years in Business:
      49
      Business Started:
      1/1/1975
      Alternate Business Name
      • Maggiano
      • Chili's
      • Chili's Grill & Bar
      • Chilis Restaurant
      • Brinker Corporate Office
      Business Management
      • Rhonda Miller, Customer Relations Specialist
      • Melissa Pipes Collin, Client Engagement Specialist
      • Zack Richardson, Client Engagement Specialist
      • Courtney Roberson
      Contact Information

      Principal

      • Courtney Roberson

      Customer Contact

      • Rhonda Miller, Customer Relations Specialist
      • Melissa Pipes Collin, Client Engagement Specialist
      • Zack Richardson, Client Engagement Specialist
      • Courtney Roberson
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      140 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/28/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      This is an FTC false or misleading advertisement complaint. My friend and I ate at ********** Chili's location on the evening of March 27, 2024. We were sat in a booth in the bar area, and we ordered non-alcoholic drinks, an appetizer, and each got a entrees. When it came time for dessert, we presented the attached coupon claiming a "Free Birthday Dessert." In the advertisement, which enticed us to the establishment, it clearly states, "My Chili's Rewards--Your Chili's ***************************** ...," signifying the receiver that this establishment participates/accepts this reward. We find out from our server that all Chili's ****** locations have no longer accepted any coupons through My Chili's Rewards for the last two months. We would not have come to the establishment if not for the coupon. Although not intended to be part of this focal complaint, management should be aware that the food standards have dropped precipitously. I received an $18.99 ***** Fe chicken salad with only two anemic cold crispy chicken crispers on them. The shrinkflation has reached a fever pitch at Chili's Kahala.
      Read More

      Customer Reviews

      30 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Vipassana G

      1 star

      02/29/2024

      **I was followed into the bathroom and harassed for being trans. This is ILLEGAL in ***************Last Saturday I went to Chili's for a friend's birthday dinner. We were so excited to be there and having a blast. I am non-binary, and always use the women's restroom - I have received stares, but have (luckily) never had an experience as bad as the one I had at Chili's. Relevant detail: my friend asked the group to dress up as ***********************, and so most of us (15 people) were wearing fake mustaches.I got up from the table to go to the bathroom, entered the bathroom, crossed the entire room, and had made it into a stall when I heard a male employee enter the (women's) bathroom. He must have literally jogged after me as I did not see him as I walked down the hall, and I had already made it into a stall. I heard him speaking to a woman asking if a man had come into the bathroom. They spoke about how "it looked like a man from the back but from the front it must have been a girl." "It had a mustache but I think it was fake." I stood into the stall listening to this, and decided to poke my head out, and say something like "haha don't worry it's a fake mustache" because I was so shocked and not sure what to do. This man proceeded to stand in the restroom and did not leave. When I came out of the restroom, a friend and I both confronted two managers, who just said things along the lines of "it's standard procedure, it happens all the time" and didn't see anything wrong with this situation. We received no apology, nothing was comped, there were no repercussions.I will also be filing a complaint with the ********** of Human Rights. This is categorically ILLEGAL in *************.

      Brinker International Response

      03/01/2024

      We will be reaching to the guest to gather more information.

      Local BBB

      BBB serving North Central Texas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.