Business ProfileforCollege Station Hyundai

Worst *********************************** I have ever experienced. I bought my car brand new in May of 2023 - drove 2 hours to College Station because they had the color and package I wanted. ******** was great but there was a problem with one of the features on the car and they did not have time to fix it that evening. They assured us that any Hyundai dealership would fix it for us but that was not the case. We went to two different dealerships and neither one wanted to fix the problem. One even diagnosed the problem and gave us the paperwork to take back to College Station showing that the part was actually damaged in transport before we purchased the car. When we took the paperwork back to College Station we got pushback from service. We made two trips - 4 hours roundtrip - to get it fixed. Both times they said it was fixed but when it was tested it was not. The 3rd time - we demanded a loaner be brought to us. They kept my car for over 60 days. The only reason I got it back then was because I finally went back to *********** and he got approval to bring it to me. I never had one call from the Service Manager the whole time they had my car to give me an update. I had to threaten to go to the General Manager in order for something to happen. He told me that the car was ready on January 29th but I didn't get my car until February 21st when I called Sales. Reading reviews - I see that this is the norm for this dealership's service department.