Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Amazon Refurbished Ring Floodlight Cam Wired PLUS from Woot! (Order Confirmation #********) on July 12, 2023 and hired an electrician on July 27, 2023 to install it above my 2-car garage door (costing me $864.95!!) The electrician and I tried syncing the Ring device; however, it wouldn't because the 5-digit PIN included with the device was wrong/incorrect. I contacted ****'s customer service and they suggested I reset the device; however, this didn't help as the 5-digit PIN is still wrong/incorrect. The seller included the wrong 5-digit PIN for the device they sold me. I'm out $864.95 for the installation. I don't have a working device. And it will cost me money to: 1) purchase a new Ring device and have it installed.

  

  Business Response

  Date: 08/09/2023

  Hello,

  We apologize the defective item that you received.  In order to make this right, we are sending out a replacement unit to you ASAP.  And you do not need to send back the defective item.  Again, we apologize.

  Customer Answer

  Date: 08/09/2023

  I am rejecting this response because:

  As an educator, I spent what I had on an electrician to install it ($864.95) and dont have more money for ANOTHER installation job!!

  I expect Woot! to pay to hire an electrician to install the device.

• Initial Complaint

  Date:08/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Woot is guilty of blatant bait and switch. They advertised an item and then shipped out a lower model of that item with less features. Woot automatically issued a credit that was a fraction of the cost spent but did not offer any other recourse short of return (most companies would at least offer a credit to be used on a future purchase so that the buyer is compensated for their time and hassle). When I asked when I can expect them to ship the correct item they advertised, they claimed it was a UPC mix-up and they never stocked the item they advertised even though their parent company, Amazon, has the correct item in stock. Also, the incorrect item was fulfilled and shipped via Amazon and the customer service reps I have spoken are also employees of Amazon, yet the refuse to honor their advertisement. I gave them several opportunities to make it right and they condescendly sent me a return label as though to say they don't care and would rather just lose me as a customer. They also failed to schedule return pickup as they stated they would and continue to waste my time and ignored 2 of my emails asking why. I had to complain on their forum to get a reply. Then told me I had to wait longer for the pickup and I would have to ensure everything was packed up, wait around for 3 hours and still wouldn't guarantee that it would get picked up as scheduled. They continue to waste my time and have offered not compensation for their error (no, I don't consider slightly discounting an item I'm returning to be compensation since you are giving me a full refund anyway). They are also holding me accountable to ensure the item I did not order is returned, including making me waste more time and resources to return an item they never should have sent me. I have filed an FTC complaint as well and will be filing a chargeback with my credit card company if the item is not picked up as scheduled. I'm done fixing their problem.

  

  Business Response

  Date: 08/07/2023

  Hello,

  We apologize for all of the issues that you have experienced with your order.  Unfortunately we are unable to locate your order based on the information provided.  Please let us know your order number and we will assist you further.

  Customer Answer

  Date: 08/07/2023

  The order number in question is 57092638-4320A

  Customer Answer

  Date: 08/09/2023

  I am rejecting this response because: They didn't offer a resolution. They claimed ignorance as to being able to find my purchase even though they had all my contact information and I provided order number 57092638-4320 in a follow-up response, which they completely ignored.

  

  Business Response

  Date: 08/22/2023

  Hello,

  The number that you have provided is not a valid Woot order number.  Please contact our **************** Team directly with your correct order number and we can assist you further.  Thank you.

  Customer Answer

  Date: 08/22/2023

  Correction: here is the correct order number 79881664 but I still find it odd that a company of your size cannot locate this information based on my name and contact info. 

  Customer Answer

  Date: 08/22/2023

  I am rejecting this response because:  They still have yet to provide a resolution and continue to take weeks to reply after I update info.

  

  Business Response

  Date: 09/19/2023

  Hello,

   

  The email address that you have submitted this complaint under does not match the one that placed the order.  This is why we were unable to locate your order based on the initial information provided.

  As was sated in our original email to you, we do not have the item that you ordered available; there was a mix ** in our supplier's inventory system.  This why we issued a partial refund and you given the option to return the incorrect item for a full refund.

  After reviewing your order, a full refund has been issued back to the original payment method.

  Customer Answer

  Date: 09/19/2023

  I am rejecting this response because: you are a subsidiary of Amazon and all communication has been made via Amazon as well as the item was shipped via Amazon. Amazon has the correct product in stock, yet you refuse to do right by your customers and fulfill the item via the stock from the parent company. Since the correct item is more expensive than the product you sent, you chose profits over honoring what you advertised and thus deserve the negative feedback and rating from customers affected. You also took weeks to respond, and your agents continued to give incorrect and conflicting information as it related to returning the item, causing additional inconvenience. You've lost a customer and I will warn others of your bait and switch business practices.

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/17, I placed an online order of two 10-pack Nespresso Original Line ARPEGGI capsules (total 20 packs) on Woot.com. The total charge was $114.10. On 7/26 I received a well-sealed package that only contained 6 packs of capsules. So far, after 2 rounds of communications with Woot customer service via long emails, my refund request is still rejected. First, Woot asked to provide a picture showing the package to prove my refund request is not a fraud. I told them since the package DID NOT have a shipping slip or the printed order and the day after the delivery was the trash service day, I threw the shipping package away. I also told them I have made several hundred online orders with other merchants and have never filed a fraudulent refund request. Then Woot asked me to file a claim with **** But the package was well-sealed, and I cannot blame *** for any delivery issue. As a customer, I already suffer from **********************'s inferior logistics and have done extra work to deal with its customer service. But I still cannot get my money back. I am tired of arguing with Woot and dont believe this is the right way to deal with customers.

  

  Business Response

  Date: 07/31/2023

  Hello,

  We apologize for the short-shipment and the delay in getting your refund.  We are currently investigating the short-shipment with our supplier in order to prevent this from occurring again.  After reviewing your order, it appears that a refund has already been issued and should reflect in your account in a few business days.  Again, we apologize.

  Customer Answer

  Date: 07/31/2023

  I am rejecting this response because:   the refund amount is INCORRECT. 

  The pending refund shown in my Amazon account as of now (3:45 PM on 7/31) is $57.05 and this number is incorrect. 

  The order included 2 10-pack **************** capsules and the total charge including tax was $114.10. Since I only received 6 packs, I should receive a refund of $79.87 (114.10/20 * (****) ) = 79.87)

  Woot still need give me an extra refund of $22.37 (79.87-57.50 = 22.37)

  Please refer to the attached word document for the order and refund details. Hope my response would help Woot to complete a more accurate calculation. 

  

  Business Response

  Date: 08/22/2023

  Hello,

  There are two separate refunds for your order, P01-7484805-8360626-R009425 and P01-7484805-8360626-R028689.  These refunds were both issued on 7/31/23.  If the two refunds are not reflecting in your account, then you will need to contact your bank or Amazon Pay directly.

   

  We apologize for the inconvenience.

  Customer Answer

  Date: 08/22/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to have good experience with Woot, but this time, totally not. I placed an order with Woot on June 26 for a S22 Ultra phone costing $700, but I still do not get the phone after a month. The tracking information on woot website has no update after July 16. I contacted Woot Customer Support and they just simply asked me to contact Amazon Logistics. Fine, even though I thought that should be Woot's responsibility to check that, I did call Amazon Logistics and got such response, "Package was lost when returning to sender", and Woot side should have the same information. Then I contact Woot support again in email with those information and asking for a new shipment, the answer I got from Woot is, ''Sorry to hear, but you need to contact Amazon Logistics". I am totally lost here. Why do I need to contact Amazon Logistics, to ask them for a refund, find the LOST package, or ship a new one? I am so disappointed, Woot does not take its responsibility to address and resolve the issue for customer.

  

  Business Response

  Date: 07/26/2023

  Hello,

  We apologize for the delay on your shipment.  Your original replacement item appears to also be returning back to our warehouse.  We have created a replacement and it should ship out soon.  You will receive tracking information once the replacement has shipped. 

  Customer Answer

  Date: 07/26/2023

  I am rejecting this response because:   I do not want the replacement. My company already ordered from another source due to the late shipment. I just need a refund.

  

  Business Response

  Date: 08/22/2023

  Hello,

  The replacement units that were sent on your order have been marked as delivered.  If you have not received the replacement units, you will need to file a claim with the delivery service.  We apologize for the inconvenience.

  Customer Answer

  Date: 08/22/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item ordered and arrived totally looks different from the photo shows on the website and the description is different from the website. Tried to reach to the costumer service and said will provide a response in 24 hours and no one response. Web description says Cut Resistance and items shows Abrasion Resistance. Safety hazard if wrong item was used.order #********

  

  Business Response

  Date: 07/24/2023

  Hello,

  We apologize for the mix up on your order.  We have escalated the issue to our supplier and fulfillment team for review.  After reviewing your order, it seems that a full refund has been issued back to your account.  Please let us know if you have any other questions.

  Customer Answer

  Date: 07/24/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction : June 25, 2023 The amount of money you paid the business :$545.99 What the business committed to provide you :free return What the nature of the dispute is :I placed an order (order number: ********), the order just shipped and they closed my account, and now I want to return it but I can't log in to my account to request a return.Whether or not the business has tried to resolve the problem :no Account : ********************** order :******** tracking number : 1Z1VY3330392499155

  

  Business Response

  Date: 07/17/2023

  Hello,

  After reviewing your account, it is still showing as active in our system.  We can be reached via email at ********************************** or by going through the **************** Support form on the website for help with logging into your account.

  In the meantime, we have created a prepaid return label to send your item back.  The label and return instructions have been sent to the email address associated with your order.  A full refund will be issued within 5-7 business days of your return reaching our warehouse.

  Customer Answer

  Date: 07/31/2023

  thanks bbb ,I have received the refund .

• Initial Complaint

  Date:07/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* QN85B refurbished 75 ** from Woot on June 16 2023 for $1249.99 plus tax. I waited for three weeks and had to schedule a large timeframe for the delivery day. The ** 75 LED tv had a cardboard box around it with plastic straps, but none of the normal foam, padding or protection that is needed for a tv to survive the trip. That wasnt the freight companys fault. I rejected the shipment and contacted Woot for corrective action. They were already aware it arrived damaged but didnt offer me anything other then they were working it out with the freight company. After another week I received a bare minimum refund, not an option of replacing the ** at the sale price. No instead if I wanted it replaced I had to now pay $1469.99 plus tax. They had the replacement in stock and could have fixed this weeks ago. Its nothing more than another internet scam. Im not a company providing them loans and increasing the price after they screwed up is completely unethical.

  

  Business Response

  Date: 07/17/2023

  Hello,

  We apologize for the delay and all of the hassle associated with your order.

  Unfortunately we do not have any current inventory of this item in order to send out a replacement.  A full refund has been issued and it should reflect in your account in a few days.

  We are currently working with our supplier and shipping teams to determine how the ** was shipped without proper packaging.

  Again, we apologize.

• Initial Complaint

  Date:07/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #: ******** WIN: HG141854C - GE APCD08JASW Portable AC Quantity: 1 @$199.99 w/out taxes. 1st & 2nd attempt to resolve:The product and packaging arrived damaged when delivered, so we refused the delivery and it was sent back to your company. I just received an update stating that Woot refused the delivery.I just want my money back at this point. I am so disappointed and unsatisfied with the product, services and my experience.Woots responded to ask me for photos I don't have because the delivery was refused due to the damage, the *** driver pointed it out & verified it. It's documented & I have screen shots from the items *** tracking. I responded & explained.3rd attempt to resolve:The package didn't even get dropped off. The *** guy who brought the delivery showed the damaged package. The package was wet and the product was exposed and broken. Which is why it was refused, before it was even received. This resulted in it being returned to you by ***. There are no photos because we never received it. The damage rendered the item unacceptable and it was still in the possession of ***. It needs to be addressed that the product was returned and upon it's return, it was refused? It does not even make sense why. *** even stated why it was returned. Then, it was rerouted to somewhere else by your company?The only resolution I am requesting is to return the funds. I do not want a replacement product, not after being sent one that was damaged. *** returned your product to you. I am requesting escalate this issue. Woots response was to tell me it is a *** issue and to file a claim. I was direct by *** to contact Woot to resolve. I responded with:Final attempt to resolve with merchant: I am filing a federal Consumer Protection Complaint. I will be filing a Electronic Funds Act affidavit & will ensure this is filed with the BBB. It is not a *** issue. I have already been directed to you for resolve. Failure to resolve this issue will begin the process.

  

  Business Response

  Date: 07/17/2023

  Hello,

  We apologize for the delay on your refund.  After review, a full refund has been issued and should reflect in your account in a few days.  Again, we apologize for the delay.

• Initial Complaint

  Date:06/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Roomba s9+ from this company on Amazon. It is a fraud. The robot was labeled as renewed. Its a fraud The robot is broken and missing parts. Ive had it for Less than 3 months.

  

  Business Response

  Date: 06/27/2023

  Hello,

   

  Unfortunately we are unable to locate your order using the information that is provided.  Could you please give us your order number and we can attempt to assist you further.  We apologize for the inconvenience.

• Initial Complaint

  Date:06/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 sets of twin sheets on june 7th 2023 and only received 1 set.i contacted them on june 8th and asked where my second sheet set was.they told me to wait until the 22nd which was the original delivery date, so i waited. I have the email stating that.their order ***** show 1 sent 1 waiting to be sent.did not receive the sheets so i contacted them again.all of a sudden the order showed both delivered and they blamed it on the delivery company *** and told me to file a claim.

  Customer Answer

  Date: 06/25/2023

  they show both of them delivered at the same time but it also show it wasnt even packaged.

  

  Business Response

  Date: 06/27/2023

  Hello,

  We do our best to ensure that all orders leave our fulfillment centers as soon as possible to be delivered within the delivery date estimated when you place your order, but occasionally a shipment may be lost in transit by circumstances beyond our control.  After reviewing your order details and the *** claim, a full refund has been issued for the missing item and should reflect in your account in a few days.  We apologize for the inconvenience.

  Customer Answer

  Date: 06/27/2023

  I have reviewed the business response and accept this resolution.