ComplaintsforWoot.com

• Initial Complaint

  05/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I ordered a phone that came in with a broken screen. I have been trying to weeks to get assistance from customer service and can not receive a resolution. There is also no customer service phone number to talk to anyone. I am just at the mercy of hoping someone replies to an email (which they have only responded with how can I help? After describing the issue with pictures multiple times.

  

  Business response

  05/13/2024

  Hello,

  We apologize for the damaged item that you received.  We have sent a prepaid return label and instructions to the email address associated with your order.  If you are not seeing the label, please make sure to check your spam/junk folder.

  Customer response

  05/13/2024

  I have reviewed the business response and accept this resolution.   They finally offered a full refund and sent return label. 

• Initial Complaint

  04/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a windows 11 license on January ******* for $26.77. I was supposed to get a license to windows ******************************************************************************************* to buy a new license since this one is not valid. I contacted Woot in regards to this issue and they won't refund me since they're claiming the return period is over. I never received a valid license which is what I paid for. ********************** took my money and is refusing to refund my money or give me a valid registration key. This is theft since I'm out my money and didn't get anything for it.

  

  Business response

  04/29/2024

  Hello,

  We apologize for the issue with your activation code.  We have escalated this issue to our supplier in order to prevent this from occurring again in the future.  A full refund has been issued back to your original payment method.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 8, 2023 we purchased a STGAubron Gaming PC through Woot.com. It was gifted, opened, and set up on Dec 25th, 2023. On April 5th, 2024 my son informed me the system lights up, but won't turn on. We attempted to call the customer service number on the booklet that came with the system at least half a dozen times. We were either disconnected or sent to a generic sounding voicemail that I left messages on 3 times, but have not received a return phone call. I reached out to Woot on April 7th. They responded & requested the order number. I replied with the requested information the same day. On April 9th, they said we needed to contact the manufacturer since it was greater than 30 days and they could not return it. They sent a link which I followed. April 11th I received a return email from the Skytech Gaming [the link Woot sent]. They told me Woot sent me to the wrong company. I replied and shared that with Woot and heard nothing. April 13th I sent another, new email explaining I was told they sent me to the wrong company. I heard nothing. On April 14th, I sent a message through their website hoping I would receive faster/better communication. They did respond timely with a link to astsys.com which they informed me was the correct manufacturer. The link sent me to a "page not found". We tired to copy and paste, type it in ourselves, and click the link. I let Woot know this right away and they have not responded. When they have responded, they have let me know the system is under warranty and they will do what is needed to support me through this process, but that is not what I'm feeling or getting. I feel as though this has taken more than enough time and energy. There is no phone number I can find to speak to someone at Woot. I'm not sure what else to do. I have ordered my son a new system from a local store since we can not get any help or support. I would like the original system to be returned for full refund since I feel our best option was to purchase

  

  Business response

  04/16/2024

  Hello,

  We apologize for the issue with your computer and the difficulty in getting into contact with manufacturer.  We are currently investigating the communication issue with this manufacturer in order to prevent this from occurring again in the future.

  Please check the email associated with your order for a prepaid return label and information on sending back the computer for a full refund.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Sept 23, 2023 i bought a Seauto Shark Cordless Robotic Pool Vacuum on Amazon. The vendor was a company named Woot **** This pool robot has a two year warranty period. On March of 2024 this robot stopped functioning. I followed all the directions on rebooting the robot that were found in the manual. I have tried calling the company but they don't answer. I filed a warranty claim online on March 20, 2024 through their website. They replied that they would get back to me soon. Its been over two weeks now and no response. I was hoping you can navigate me on what to do next. Why warranty a product only for it to be impossible to stand by said warranty?

  

  Business response

  04/09/2024

  Hello,

  Unfortunately we are unable to locate your order with the information provided.  Please let us know your order number and we can assist you further.

  Customer response

  04/09/2024

  114-0653176-9001053 is the Amazon order number.

  Customer response

  04/17/2024

  I am rejecting this response because:   114-0653176-9001053 is the Amazon order number.

  

  Business response

  04/17/2024

  Hello,

  This item was purchased on 9/23/23, so unfortunately it falls outside of Amazon's 30-Day Return Policy.  All warranty claims will need directed to the manufacturer.  Manufacturer contact information can be found on the Owner's Manual or item packaging.

  We apologize for the inconvenience. 

• Initial Complaint

  04/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a NEW 2020 Apple MacBook Air with M1 Chip on 9/12/2023. Last week, I received an error message and screen saying this laptop was owned by *** and I have been locked out of the laptop for a week. In 3 responses from Woot, I've been told it is too late to return and on the third response, I was offered a $150 refund. I paid $850 for a laptop advertised as NEW, not pre-owned by ***. None of the three responses has acknowledged this fact. I need this machine to be unlocked and function as it was before last week. If that cannot be done, I want a replacement or refund.

  

  Business response

  04/09/2024

  Hello,

  We apologize for the problem with your laptop and for the mishandling of the issue.  We have sent a prepaid return label and return instructions to the email address associated with your order.  A full refund will be issued within 5-7 business days of your return reaching our warehouse.

  Customer response

  04/09/2024

  While I appreciate the offer to refund my purchase price and address this situation, the problem now is that I have personal information on this laptop that I am not able to address, i.e. clear or delete because I am locked out of the machine.  I have no way of meeting the instruction from Woot to return this item to factory settings and remove my personal information.  Please advise.

  Customer response

  04/09/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  03/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am writing to express my dissatisfaction with a recent purchase I made from Woot. On 3/16/2024, I ordered an iPhone 12 mini (Grade A Refurb), Order # ******** from Woot, but unfortunately, I received the wrong item. Despite multiple attempts to resolve the issue, I am still waiting to receive a satisfactory solution from their customer service team.Upon receiving the incorrect item ******** Phone), I immediately contacted Woot's customer service (email) department to report the error and request a replacement. I provided them with detailed information about the order, including the order number, product description, and photos of the received item, clearly showing the discrepancy.I am extremely disappointed with Woot's lack of accountability and professionalism in handling this matter. Not only have they failed to deliver the correct product, but they need to address the issue or provide adequate customer support.I am looking for a quick solution to this situation. Please send me the correct item (replacement). I urge Woot to immediately rectify this situation and restore my faith in their company's commitment to customer satisfaction. So that you know, the phone number ************ option 0 is landing nowhere. Thank you for your attention to this matter. I'm looking forward to a quick and satisfactory solution.

  

  Business response

  04/02/2024

  Hello,

  We apologize for the mix up on your order.  There was an issue with our inventory and we are out of stock on the item you initially ordered.  

  Please check your email for information on returning the item you received for a full refund.

  Customer response

  04/10/2024

  I appreciate your prompt response and for addressing the mix-up with my order. However, I kindly request that thorough quality control procedures be implemented to prevent similar incidents in the future. Ensuring accuracy and inventory management is crucial for maintaining customer satisfaction.
  Thank you for your attention to this matter.

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

• Initial Complaint

  03/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a pool that came with the box ripped and seemed damage. **************** was very responsive during the buying process bs even when I requested a return. *** returned the package almost 2 weeks and have sent several emails about my refund of 329 dollars and no one will respond. The company has no number on file to call. I need my money refunded, an email or something. I feel ignored . Now they have my money and the pool and no response. This is considered theft

  

  Business response

  04/02/2024

  Hello,

  We apologize for the delay, a full refund was issued on 3/29/24 and should reflect in your account in a few days.

• Initial Complaint

  03/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Feb 24 ordered ******** (a 350 pound pool) for $288.89 Delivered March 5 and was damaged. Things could have fallen out of box. Reached out to Woot and notified. said they would send another one. And they would send *** label for me to take to *** store. I tried to tell them that *** wouldn't take it and I couldn't get it to the *** Store. **** told me if I needed it picked up, email them with 24 hours notice and it would get picked up. I have given them 2 different dates with at least 3 days notice to each of them. THey have both come and gone. It's still here. March 19, pool 2 delivered. Hanging out of box, semi attached to a pallet and in front of my garage door. No reasonable human being would have delivered it this way. Emailed woot. Obtained shipping information from box, contacted Shipper. They have picture of the package from their delivery guy, and agree that it should not have been left in this condition. Am trying to get them to come pick it up so I can get in my garage. . They understand I have a car in the garage that I cannot get out. Contacted Amazon. was told they could not help me. Tried to call woot. no success. So I need these two pools picked up and I want one delivered in an intact box, so I know all the parts are there. Today I stopped by the shipping company, got a managers phone number. he tells me they would be willing to pick up on Tuesday but they need Amazon's authorization. HELP HELP HELP HELP

  

  Business response

  03/25/2024

  Hello,

  We do our best to ensure that all orders leave our fulfillment centers as soon as possible to be delivered in good condition, but occasionally a shipment may be damaged in transit by circumstances beyond our control.

  We have created another replacement and you will receive tracking once the item has shipped.

  You do not need to return the two damaged units to us; please donate or dispose of them as you see fit.

• Initial Complaint

  03/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a 2021 Silver iMac with M1 chip for over $700 and received an older model that is not worth more than $300. After contacting woot to rectify the error and to get the product I ordered, i was told that it was no longer available, and that I could either keep the product I received (plus a measly $150 credit), or return it for a full refund. I needed this computer by a certain date, and was clearly relying on receiving the product I ordered. Now not only have I missed a deadline, but now I have to fight with Woot customer service (who barely responds and doesnt answer their phones) to try and get the situation remedied. I dont want a refund; I want the product I ordered. There are even very similar models available on the Woot website right now, and they have refused to provide me with one of these options. This company is a scam and all they care about is making money. They dont even pay attention to what product you ordered. AVOID!!!

  

  Business response

  03/22/2024

  Hello,

  We apologize for the mix up on your order and the delay in resolution.  We do have replacement inventory available; we have created a replacement and you will receive tracking once it has shipped.

  We have also sent a prepaid return label and return instructions to the email address associated with your order.

  Customer response

  03/22/2024

  I have reviewed the business response and accept this resolution. Thank you.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Order# ******** was for two pairs of sunglasses. Only one pair was delivered. Numerous attempts to contact company through web form, by phone and through the parent company, Amazon, who processed the payment have gone unanswered. Please refund the unfulfilled amount of $81.03

  

  Business response

  03/18/2024

  Hello,

  We apologize for the short-shipment on your order.  We are currently investigating the issue with our shipping team.

  We have sent multiple messages to the email address associated with you order asking if you would prefer a refund or replacement.  If you are not seeing these messages, please make sure to check your spam/junk folder.

  Per your request we have issued a full refund for the missing item.  Please allow a few business days for the refund to reflect in your account.

  Customer response

  03/20/2024

  I have reviewed the business response and accept this resolution. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩