Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased two case logic computer bags for $5.00 each coming to $10.80 with tax. There was also a free shipping code FSDEALS I applied at checkout. I was charged the $10.80 then another subscription based $6.47 for their $5.99 membership that they charge tax on. This was on June 22, 2025. I made numerous attempts to contact the company to resolve this and cancel this solicited membership that I was unaware of. This was a bait and switch ruse. I asked the company to refund the membership after I immediately canceled it within 2 minutes and they responded by email and refused. I then asked them to cancel the complete order, my membership, and remove all my data from their website and have received no reposes. The charges are still on my form of payment that I wish to have refunded total $17.27 one charge for $6.47 and one for $10.80. I kindly ask the BBB contact this business so we may come to a satisfactory resolution for this complaint. I am willing to speak to the media should they deem this concern merits their involvement. Thank you for helping resolve this.

  

  Business Response

  Date: 06/27/2025

  Hello,

   

  The customer did not put the coupon in during checkout, so they didn't receive the discount. They also opted into the membership, which is not ****selected, when they placed their order. (See attached for an example.)

  I've attached a copy of the order showing that no discount was entered. 

   

   

  Customer Answer

  Date: 06/27/2025

  I am rejecting this response because:   There but. have been an error on the website as this was a solicited deal with the code that I copied and pasted in the promotional area of the checkout during the checkout process. I have attempted to resolve this with the company and they are unwilling to cancel my order, refund my purchase price, and membership costs, as well. as remove any and all privacy data associated with my account. I do not wish to do business with this deceptive company and hope the the BBB can assist me in resolving this to a satisfactory resolution. There has been zero customer service on the merchants account. I do not accept and reject this response from the merchant and wish to have this resolved  

  

  Business Response

  Date: 06/27/2025

  There was no error on the site. The coupon was only valid when the $8.99 shipping option was selected. The customer chose the membership option instead. 

   

  I went ahead and refunded the membership fee as a 1-time courtesy.

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 2 duffel bags and have not received them 2 days past their guaranteed delivery date. The order id is... regal-fancy-salsa. I would like to know if I'm going to receive the products I paid for or if this is a scam?

  

  Business Response

  Date: 06/12/2025

  Hello,

   

  Unfortunately our delivery dates are only estimates. I've attached tracking that shows this is scheduled to arrive tomorrow, 6/13/25, per FedEx.

   

  Thank you.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30, 2025, I placed an order for 2 JVC Ultra-Compact True Wireless Earbuds. ORDER NUMBER: youthful-loveable-visitor Price: $25.98 Order received: May 9, 2025 On May 12 I submitted the following problem: JVC earbuds: when using on phone call paired with iPhone, the voice on the receiving phone sounds muffled, like the caller using the earbuds is mumbling.On May 14, I received the following reply from ****** (Mercatalyst): Your request (*******) has been updated. To add additional comments, reply to this email. Then another reply from ****** on the same day: Hello, Are you having the same trouble with both pairs? On the same day I replied: Yes.On May 19, after not receiving any further response, I sent: Since I am not hearing any update from you regarding my issue, I would like a refund and return these earbuds. Please respond in a timely manner before I submit a complaint to the Better Business Bureau.May 29, I traded in our iPhone 13's for new iPhone 16e's. Problem with earbuds is the **********, June 3; still no *********** suggested resolution as requested on May 19 remains the same: a refund and return these earbuds.

  

  Business Response

  Date: 06/05/2025

  Hi!

  We never received a response to our question, as shown in the screenshot attached. I blurred out a URL that was posted in the email for security reasons. 

  The customer is free to respond to that email again and we'll be happy to help sort that out. 

• Initial Complaint

  Date:05/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on may 15th and a subscription so i could get free shipping . Order never went thru for some reason so i can canceled the script but already was charged . I asked in 9 e-mails for a refund but they dont respond but says they will in 2-4 business days . Its been a week . Nothing !

  

  Business Response

  Date: 05/22/2025

  Hello - 

  We responded to those messages yesterday and confirmed that the membership was canceled and automatically refunded. 

   

  Thanks!

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Save.com continues to litter my yard with unsolicited advertising flyers, despite requests to stop delivery. I submitted a request on through their website to opt out, following their stated process and waiting the timeframe they require to process such requests. Yet, the flyers continue to be thrown into my yard without consent.This is not just a nuisanceit is unwanted waste on my private property and amounts to littering. I have made an attempt to resolve this directly with the company, but they have refused to honor my ********** this point, I am considering reporting them to local authorities for littering. I am requesting that Save.com immediately and permanently cease delivery of any flyers or advertising materials to my address.

  

  Business Response

  Date: 05/08/2025

  Hello,

   

  We are not affiliated with save.com. We do have a site named **************************. But we do not send flyers or paper mailers outside of our orders. 

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Morning save Mothers Day product during ******** ****** show.Morning save never mentioned anything about membership with ************************ member shop or mercatalTX.Found Ive been charged on credit card $6.51.Tried to look for contact information to cancel this membership. Was not able to find anything.

  

  Business Response

  Date: 05/06/2025

  Hello - 

  The customer canceled this Membership, effective 5/5/25.
  
  When they placed their order with us, they chose to join our $5.99/month Membership program instead of paying the flat rate shipping fee. (I've attached a screenshot of this part of our checkout screen, as well as the membership agreement, and the order placed using the free shipping benefit. Please note that no option is pre-selected at checkout.)
  
  Members receive member-exclusive benefits, including early access to special deals and free shipping on all of our sites:
   
  - **************************
  - **************************
  - ********************
  - **************************
  
  The Membership auto-renews monthly unless it is canceled. You can read about the benefits, find the membership details for each site, or cancel your Membership from the link on your account page or by heading to:
  *********************************************
  
  

• Initial Complaint

  Date:04/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked them to cancel my order and my subscription which I did not ask for and they haven't done it.

  

  Business Response

  Date: 04/29/2025

  Hello,

  The customer originally reached out to us on Saturday, 4/26/25. Our current response time is 1-2 business days.

  They successfully closed their account, which ended their membership. The order, however, has already entered the shipping process, and unfortunately, were no longer able to change or cancel it. 

  Please see the attachments for the order, showing the tracking number assigned, and our communication with the customer. 

  Thank you. 

   

• Initial Complaint

  Date:04/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am Senior an disable I Order 2 Blood Pressure Monitors an 3 ************************ Fly Swatter Racket Zapper.Package never delivered to my exact address.Package received ***** delivered to the wrong address an no one knows where my package ******** have no idea where my package is.Picture posted from ***** is not my porch .I have a patio with a black chair near my door an I Don't have a welcoming mat on my ******************************** have my address *****************************************************Still package never reached my exact address.Tracking ID 287371635904.Tracking Number ID ********************* never left at my front door.I want a full refund$64.29.Morningsave needs to do a better job in communicating with ***** when packages are not delivered properly.Federal Trade Commision Complaint #*********.

  

  Business Response

  Date: 04/21/2025

  Hello,

  We've responded to the customer's messages and refunded both orders. I've attached copies of the communications and order pages showing the refunds. 

  Customer Answer

  Date: 04/21/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a kitchen appliance online from Morning Save (order: vital-magical-mink) and it was delivered to the wrong address on 4/12/25. I have asked Morning Save to retrieve my item and ship it to my correct address (***********************************************), but they have declined to do so. I would like my item shipped to me. Failing that, I would like a total refund

  

  Business Response

  Date: 04/22/2025

  Hello,

  We are not able to make changes to shipping addresses once an order is placed. This order was shipped to the address provided during checkout:

  **** *******
  **********************
  Apt 6
  Tallahassee, FL 32301

   

  Please see attached order receipt, screenshot of the tracking delivery photo/confirmation, and communication file. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/14, I ordered a stand mixer from *******'s online store. It is a gift for someone else. On 4/15, I was made aware that it was the wrong mixer. On 4/15 when I went to cancel the order on *******'s website (it was still processing), I was told that the order cancellation had to be processed by the third party vendor that sells the stand mixer on *******'s website (the third party is Mercatalyst). I would not have ordered from ******* if I had known there was a third party involved.Mercatalyst will not cancel the order because it "has already entered the shipping process" (this order is still in the warehouse, it's not like it's actually being shipped. To refund it, I have to wait a week until it ships, then send it back, then wait ten days for a refund. The payment isn't even through yet so this seems like extra steps to prevent me from refunding this in a timely manner. All in all, I simply want the order cancelled and the charge cancelled before it processes in two days or refunded completely if they cannot do that.

  

  Business Response

  Date: 04/16/2025

  Please see attached files for the communication with this customer. 

  By the time the order cancellation was requested, the order had already been shipped. We advised the customer of this several times, as well as information on how to return the package for a refund. 

  Here's the tracking link: ***********************************************************

  Customer Answer

  Date: 04/16/2025

  I am rejecting this response because: ***** told me over the phone at 3:53 PM EST on 4/16 that they had not picked up a package from the business's facility under the tracking number "************". My intention was to ensure that this package was not delivered, so that it would not be shipped all the way to the ********** only for me to refuse the delivery so that it would go back to the sender, wasting time and resources from all parties. 

  

  Business Response

  Date: 04/16/2025

  I'm sorry, but as we've explained, once a shipment enters the shipping queue, it cannot be stopped or canceled. 

  Customer Answer

  Date: 04/16/2025

  As of 8:30 AM GMT on 4/16, ***** had not received this package from the seller. I called in to issue a stop on the delivery, but since ***** had not received it yet they could not stop it. I am attaching an image that shows that the package is still at the Mercatalyst warehouse as of writing this message. As I stated on 4/15, the package had not left the facility yet, which means that Mercatalyst can cancel the order but will not, for whatever reason. 

  Customer Answer

  Date: 04/16/2025

  As of 4/16 3:15PM EST, ***** has confirmed that they still do not have this package, and in the attached screenshot you can see that the package is still at the Merchant's warehouse in **********, **. Adding this to the case for the review so that they can corroborate my side of the situation. 

  Customer Answer

  Date: 04/16/2025

  I am rejecting this response because:   as of 4:16pm EST on 4/16, ***** still has not picked this package up from the seller, indicating to me that the seller has had over a day to cancel the order. They have not provided valid evidence showing that said package has left their facility.