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Southwest Credit Systems, LPReviews
Customer Review Ratings
1/5 stars
Average of 22 Customer Reviews
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Review fromDarius L
Date: 06/10/2025
1 starFraudulent charges on my account from T-Mobile They said I would have to pay and Im notSouthwest Credit Systems, LP
Date: 06/13/2025
BBB Review Number: 4629358
Consumer Name: ****** ********
Response Date: June 13, 2025
Southwest Credit Systems, L.P. ("SWC") is in receipt of the above-numbered consumer review and is grateful for the opportunity to respond.
SWC would like to further assist Mr. ******** with his account dispute. Please contact our ****************************** at ************** or ************************************************************************************************** and one of our agents will be happy to help.
Mr.******** may also submit a written dispute with supporting documentation to SWC, and that information will be forwarded to our client for further investigation. He may email the dispute to ********************************** or mail to **********************************
SWC regrets any discontent the issue may have caused and will continue to work with Mr. ******** to resolve the matter.
Compliance Department
Southwest Credit Systems, L.P.Review fromRobert S
Date: 05/21/2025
1 starLike others have reported, this company put a ***** **** on my credit report for a T-Mobile charge. I am not a T-Mobile customer, nor have I ever been. Furthermore, this company has never contacted me or tried to collect on the debt. I only found out about it when I was applying for a business credit card. I contacted Southwest and was told I could pay the $86 debt but then it would remain on my credit report as a debt that had gone to collections. But for $378 they could remove the debt from my credit report. They admitted the debt appeared to be a fraudulent charge and said I couldn't resolve the matter with T-Mobile because they now owned the debt. When I resisted, they offered to knock $100 off the charge. I was able to get the incident removed from my credit report (at no charge) by my identity monitoring service.Southwest Credit Systems, LP
Date: 05/23/2025
BBB Review Number: 4623661
Consumer Name: ****** *******
Response Date: May 23, 2025
Southwest Credit Systems, L.P. ("SWC") is in receipt of the above-numbered consumer review and is grateful for the opportunity to respond.
SWC would like to further assist Mr. ******* with his account dispute. Please contact our ****************************** at ************** or ************************************************************************************************** and one of our agents will be happy to help.
Mr.******* may also submit a written dispute with supporting documentation to SWC,and that information will be forwarded to our client for further investigation.He may email the dispute to ********************************** or mail to **********************************
SWC regrets any discontent the issue may have caused and will continue to work with Mr. ******* to resolve the matter.
Compliance Department
Southwest Credit Systems, L.P.Review fromSerenity V
Date: 05/14/2025
1 starI opened an account with T-mobile in April of 2022 had purchased and upgraded/returned multiple phones as i was eligible for an upgrade i sent in my first phone T-mobile claimed it was a different phone,, where am i supposed to get different phone and send it back to you? i know how that would make a person look and they soon understood their mistake. but with that they said they sent my overdue bill to southwest credit which i paid my phone off in full & paid my phone bill at the same time. i contacted T-mobile and verified that i do not have an overdue payment on my old ************** get peoples phone numbers from them who have recently switched or disconnected their phone so they can get more money for their scam they are running i am a single ******* have responsibilities & this is just adding to my credit that should not be on there they should have to answer for their mistakes and we as the people should be compensatedSouthwest Credit Systems, LP
Date: 05/20/2025
BBB Review Number: ******* Consumer Name: Serenity Vara Response Date: May 20, 2025 Southwest Credit Systems, L.P. ("SWC") is in receipt of the above-numbered consumer review and is grateful for the opportunity to respond. SWC would like to better assist Ms. **** with her account dispute. Please contact our ****************************** at ************** or ************************************************************************************************** and one of our agents will be happy to *******. **** may also submit a written dispute with supporting documentation to SWC, and that information will be forwarded to our client for further investigation. She may email the dispute to ********************************** or mail to **********************************SWC regrets any discontent the issue may have caused and will continue to work with Ms. **** to resolve the matter.Compliance Department Southwest Credit Systems, L.P.Review fromRamkumar C
Date: 01/22/2025
1 starThis company put a collection on my credit record with absolutely no notification to me. The matter in question (with T-Mobile) was resolved in 2023 and to do this with no formal notification is terrible and bad faith practice. It looks like they are doing it to others as well. This is very frustrating to start a new year like this. Wonder if there is a formal/legal way to handle such unscrupulous organizations.Southwest Credit Systems, LP
Date: 01/29/2025
Review Number: 4611015
Consumer Name: ******** **************
Response Date: January 29, 2025
Southwest Credit Systems, L.P. ("SWC") is in receipt of the above-numbered BBB Review. SWC takes all consumer reviews seriously and is grateful for the opportunity to respond.
On November *******, T-Mobile placed in our office for collections an unpaid balance owed by ******** **************, **********, ***
On November 30, 2024, SWC emailed Mr. ************** correspondence informing him the account was place in our office for collections.
On January *******, Mr. ************** made payment to SWC to settle the account in full.
If Mr. ************** has further questions or concerns, he may contact SWCs ***************************** at ************ and one of our agents will be happy to assist.
Compliance Department
Southwest Credit Systems, L.P.Review fromAngel A
Date: 01/02/2025
1 starMy credit karma says I have no credit and so as the other credit bureau this company call me and sent me out a fraudulent letter that I supposedly put my personal information on they said I owe ******* some dollars to T-Mobile. Im in **********************************. If I did owe them the company its will contact me. Same way apartment complex calls me when anything is dueI even checked with the company they so call I have debt with ******** said I dont have no debt with them because everything is paid in full yall need to opt me out and I dont have a card with this company either.. leave me aloneSouthwest Credit Systems, LP
Date: 01/03/2025
BBB Review Number: 4608878
Consumer Name: ***** *******
Response Date: January 3, 2025
Southwest Credit Systems, L.P. ("SWC") is in receipt of the above-numbered consumer review and is grateful for the opportunity to respond.
SWC would like to assist Ms. ******* with her account dispute. Please contact our ****************************** at ************** or ************************************************************************************************** and one of our agents will be happy to help.
Ms.******* may also submit a written dispute with supporting documentation to SWC,and that information will be forwarded to T-Mobile for further investigation.She may email the dispute to ********************************** or mail to **********************************
If Ms. ******* believes the account is a result of fraud/identity theft, she may visit SWCs website at ************************************************************* for T-Mobiles fraud instructions and forms. A fraud claim may be required for proper resolution.
SWC regrets any discontent the issue may have caused and will honor Ms. ********* request to cease and desist. SWC will no longer contact her regarding the matter.Review fromChristina Z
Date: 11/06/2024
1 starThis business has been contacting me via cell phone and text since September regarding a closed account with a zero balance. In order to dispute this on their website, I am required to provide additional personal information. I have confirmed with the company who allegedly I have a balance with that I have a zero balance.I will be disputing this via snail mail as I'm not sharing any additional information with them.Southwest Credit Systems, LP
Date: 11/07/2024
BBB Review Number: 4601624
Consumer Name: ********* **
Response Date: November 7, 2024
Southwest Credit Systems, L.P. ("SWC") is in receipt of the above-numbered consumer review and is grateful for the opportunity to respond.
SWC would like to assist Ms. ** with her account dispute. Please contact our ****************************** at ************** or ************************************************************************************************** and one of our agents will be happy to help.
***** may also submit a written dispute with supporting documentation to SWC, and that information will be forwarded to our client for further investigation. She may email the dispute to ********************************** or mail to **********************************
SWC regrets any discontent the issue may have caused and will continue to work with Ms. ** to resolve the matter.Review fromLola S
Date: 10/07/2024
1 starThey literally are calling my phone everyday looking for the wrong number or hang up as soon as i say something. I have asked them to remove my number and put it on the do not call list and they keep calling me from different numbers looking for the wrong personSouthwest Credit Systems, LP
Date: 10/09/2024
BBB Review Number: 4597502
Consumer Name: **** *****
Response Date: October 9, 2024
Southwest Credit Systems, L.P. ("SWC") is in receipt of the above-numbered consumer review and is grateful for the opportunity to respond.
SWC is a national leader in accounts receivable management and consumer service solutions, located in **********, **. Additional information regarding SWC can be found at ********************************************.
SWC would like to assist Ms. ***** and add her phone number to our permanent Do Not Call *******. ***** may contact SWCs ****************************** at ************** or ************************************************************************************************** and one of our agents will be happy to help.
SWC regrets any discontent the issue may have caused and will continue to work with Ms. ***** to resolve the matter.Review fromHugo S
Date: 05/22/2024
1 starThey are trying to get me to pay for a debt that is not even mine. They can't even provide me with an "account number" but yet they want me to pay. SCAM!!!!Southwest Credit Systems, LP
Date: 06/04/2024
BBB Review Number: ******* Consumer Name: ************************* Response Date: June 4, 2024 Southwest Credit Systems, L.P. ("SWC") is in receipt of the above-numbered consumer review and is grateful for the opportunity to respond. SWC is a national leader in accounts receivable management and consumer service solutions, located in **********, **. Additional information regarding SWC can be found at ***************************************************************** would like to further assist ******************** with his dispute. Please contact our Executive ******************** at ************** or email ********************************************************************* and one of our agents will be happy to help.SWC regrets any discontent the issue may have caused and will continue to work with ******************** to resolve the matter.Review fromFaye N
Date: 05/01/2024
1 starI was recently offered ****** rapid rewards points upon approval of the Southwest Rapid Rewards credit card through Chase. I applied and was approved. I spent the $1,000 needed to qualify for the offer and I just called to confirm that my ****** would be applied to my account. The representative informed me that my program was ****** points when $500 was spent. The is not what I was offered. The offer that I applied and was approved for appears to have been a false advertisement. I am extremely frustrated and demand that the offer that was very clearly advertised to me be honored.Southwest Credit Systems, LP
Date: 05/02/2024
Review Number: ******* Consumer Name: *************************** Response Date: May 2, 2024 Southwest Credit Systems, L.P. ("SWC") is in receipt of the above-numbered consumer review. SWC takes all consumer reviews seriously and is grateful for the opportunity to respond. SWC is a national leader in accounts receivable management and consumer service solutions, located in **********, **. Additional information regarding SWC can be found at ***************************************************************** does not have a rapid rewards program and is unable to further assist with Ms. ********** concerns. Perhaps ********************** referenced the incorrect company in the BBB review.****************** ********************* Southwest Credit Systems, L.P.Review fromShane F
Date: 03/19/2024
1 starReceived an letter via US mail on 03/19 , on behalf of ******** for $110. I had paid the bill on 03/05. I immediately called Southwest. Their agent verified I was in their system, TMobile had sent my file to them on 03/07. He further verified that the account now showed $0, and was "closed" and had been "sent back to tmobile". I asked him to send a follow up letter and/or email acknowledging that we spoke , and that the debt had been settled PRIOR to the date they sent out collection notice. They refused stating "we no longer have the file", and said I would have to contact TMobile customer service. They absolutely REFUSE to provide any documentation that a debt is settled.Southwest Credit Systems, LP
Date: 03/28/2024
Review Number: 4558718
Consumer Name: ***************************
Response Date: March 28, 2024
Southwest Credit Systems, L.P. ("SWC") is in receipt of the above-numbered BBB Review. SWC takes all consumer reviews seriously and is grateful for the opportunity to respond.
SWC reviewed its communications with ********************. On March 19, 2024, ******************** contacted SWC and requested a closed and returned letter. SWCs agents did not properly assist him. SWC has addressed the issue with our agents and offered additional coaching. SWC regrets any discontent the issue may have caused ********************.
On March 27,2024, SWC mailed ******************** a closed and returned letter.
If ******************* or the Bureau has further questions, they may reach SWCs Executive ******************** at ************ or *************************************************************.
******************
Compliance Department
Southwest Credit Systems, L.P.
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