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Business Profile

Fulfillment Services

Strategic Fulfillment Group (SFG LLC)
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received Coronary Artery Disease Health Report and did not order because I ordered Coronary Artery Disease AND Heart Failure. I paid for the 2 and out of the blue another Coronary Artery Disease came. I do not feel I should pay to return it. Im just trying to reach out to the ******/Health Special Report/**************************************I opened it but I will see if the ** can return to sender without postage. I just need a phone number to speak with someone.

    Business Response

    Date: 06/11/2024

    Customer number . . . .  ***********    
                             ******************************;        
                             PO Box 595                
                             ******** WV  25213-0595   
    Dear ********,                                                   

    We received your inquiry regarding your HSR 004 Coronary Artery Disease and HSR 050 Artery/Heart Failure memberships. We apologize for any confusion regarding your memberships. We will have a postage paid return label provided to you that you *** use to return the report to us.  

    Please be assured that we have cancelled all Special Health Reports memberships and declined any upcoming offers. Please disregard any notices that *** have been processed prior to this transaction. We have removed the balance due of $28.90 for SR2024   Coronary Artery 2024.

    We have also removed this account from receiving our promotional mailings. 

    We value your business and we do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns regarding this matter.

    Thank you,

    Lisa 
    Special Health Reports Customer Service
    ************** ( Local *************)

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting these paper books from HEALTH SPECIAL REPORT PO BOX 8545 ********************* ***** and I did NOT order them. I returned to sender the book I received called Digestive disorders. But they keep trying to bill me by sending me invoices for ***** I WANT NO FURTHER CONTACT WITH THIS SCAM COMPANY. I WANT THIS BILL REMOVED. I SENT THE ***** BOOK BACK LIKE THEY ASKED ME TO BUT THEY KEEP BILLING ME!!

    Business Response

    Date: 05/01/2024

    88080400151         
    ***********************;        
    ***********************;   
    ****** *******;75248-5041 


    Dear *****,

    We received your inquiry regarding your HSR 020 Digestive Disorders membership. We apologize for any confusion regarding your membership. Please be assured that you are receiving the offer cards and the reports due to a membership that was created by you.

    Please be assured that we have cancelled your Digestive Disorders Health Special Reports membership. Please disregard any notices that *** have been processed prior to this transaction.

    We have also removed this account from our promotional mailing list and the list that we share with third-party companies. We ask that you please allow 30 days for all promotional mailings to stop. 

    We do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns.

    Thank you,

    Lisa 
    Special Health Reports Customer Service
    ************** ( Local *************)

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Billing me for items never ordered or received

    Business Response

    Date: 05/01/2024

    82092600437    
    Ms ***********************;          
    *************************************************;
    ******* *******; 77082-2522                             

    Dear *****,

    We received your inquiry regarding your HSR 005 Combating Memory Loss membership. We apologize for any confusion regarding your membership. Please be assured that you are receiving the offer cards and the reports due to a membership that was created by you.

    Please be assured that we have cancelled your Combating Memory Loss Health Special Reports membership. Please disregard any notices that *** have been processed prior to this transaction.

    We have also removed this account from our promotional mailing list and the list that we share with third-party companies. We ask that you please allow 30 days for all promotional mailings to stop. 

    We do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns.

    Thank you,

    Lisa 
    Special Health Reports Customer Service
    ************** ( Local *************)

  • Initial Complaint

    Date:04/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid them $22.90 for a subscription of eight magazines but they did not include my Apt number on address. I complained to them three times last year and once this year, but they refused to correct it except for the bill I got in February. I live in an apartment complex and unless my apartment number is on the address, it would go to my neighbors. I only got two issues; they still owe me six. I want the six or a refund and an apology.

    Business Response

    Date: 04/01/2024

    93092100228                  
    ************************;              
    ******************************* F14     
    ************** **  81504-4985

    Dear *****,

    We received your inquiry from the BBB regarding your BottomlineHEALTH subscription. We have ensured that your address has been updated to the one that you notated in your complaint.We have extended the expiration by 5 issues and your subscription will now expire with the January 2025 issue.

    We have also requested that the following issues be reshipped to the updated address. We ask that you allow 5-15 business days for that delivery.

    BH0224D OK     Feb 2024 Bottomline Health
    BH0324D OK     Mar 2024 Bottomline Health
    BH0424D OK     Apr 2024 Bottomline Health

    We hope that this resolves this matter to mutual satisfaction.  

    We value your business and we do apologize for any inconvenience this may have caused.

    Sincerely,

    ****

    Bottomline HEALTH customer service
    **************

  • Initial Complaint

    Date:08/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subscribed to three publications at different times; I believe my account number is the same for all three- #************. One subscription started around March, 2023. Another in April, 2023. The third I didn't receive any issues until July, 2023, and I had cancelled by then. I even sent a letter to them (which I couldn't upload, but they have a copy) dated 5/01/23, explaining that I resented being sent four notices (one saying I was "seriously overdue" on my payment), when I had only received one of those letters, dated April 2023. I had even set up an "informed delivery" with the post office since I was now subscribing to three of these publications. By June 3rd, I had decided to cancel, after paying them $20, $20, and $15, or a total of $55.00 written on three checks #**** on 5/01/23, and #****, and #****, dated 5/02/23. On June 3, I cancelled online with two of the publications and was given only half of a refund, even though I had received only one of each, saying I had received half of the subscription. Angry now, I called a number I found for the third publication and was told I would receive a full refund of $20, or a total of $37.54 (?) for the three. When I called on 7/18/23, I was told that I should check my credit card because they had issued a credit. I told her that I had paid with checks, not a credit card. She then said that "they" (checks) had been mailed on 6/03/23, to allow 6-8 weeks for delivery". This was week #7. I called again on 8/3/23, and after three attempts was told that customer service would check with "finance" and call me back. Her name was *****. No one has returned the call and it has been hours. I expect to be refunded the full amount of $55.00 because nothing they have told me or promised me has been honored. This has forever changed my subscribing to any publications in the future. When I subscribed, I didn't know they were all from the same company. Very, very disappointed. I have documentation I can send to you.

    Business Response

    Date: 08/04/2023

    45014773550  TSR           
    Ms ***** Nolte             
    4300 *************         
    ************ **  23832-7908


    ********************

    Dear *****,         

    We received your complaint from the BBB regarding the status of your refund checks for the following publications.

    ********** Health & Nutrition
    ******* Women's Health Watch
    Healthy Years

    We apologize for the delay in responding to your complaint.We had forwarded your inquiry to our finance department for information regarding the refunds and we had to process the additional refund of $17.46. Please be assured that you will now receive a refund for the full amount of $55.00.Unfortunately, since the first refund was requested prior to this transaction,we were not able to alter those checks, Check # ********* for $27.50 and Check # ********* for $10.04. This will mean that you will receive three refund checks. The refund in the amount of $17.46 is still in the processing stage. We anticipate mailing all three checks at the same time via express mail.  We ask that you allow two weeks for these to arrive. 

    We have also removed your account from receiving our promotional mailings. 

    We apologize for any inconvenience this may have caused. We do hope that this resolves your complaint to mutual satisfaction. 

    Sincerely,

    ****

    Customer Service 

  • Initial Complaint

    Date:05/30/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 28, *************************************************************************************************** from your affiliates that are flooding my mail. PLEASE STOP SENDING ANY OF THE REPORTS AND OR MAILINGS THAT I DID NOT REQUEST IMMEDIATELY. IN ADDITION, PLEASE STOP SHARING MY CONTACT INFORMATION WITH ANY OTHER RELATED ENTITIES.

    Business Response

    Date: 05/30/2023

    93011100076         
     ************************;         
     **************************;         
     ********* ** 89121-4218

    Dear ******,

    We received your inquiry regarding your HSR-006 Macular Degeneration membership. We apologize for any confusion regarding your membership. Please be assured that you are receiving the offer cards and the reports due to a membership that was created by you.

    Please be assured that we have cancelled your Macular Degeneration Health Special Reports membership. Please disregard any notices that *** have been processed prior to this transaction.

    We have also removed this account from our promotional mailing list and the list that we share with third-party companies.We ask that you please allow 30 days for all promotional mailings to stop.  

    We do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns.

    Thank you,

    *********;
    Special Health Reports Customer Service
    ************** ( Local *************)

  • Initial Complaint

    Date:05/18/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Message: Thanks for your help. This vendor is relentless and no aptitude for accounting and/or communication. It appears this worked. I owe them no money, they owe me. So glad it's over. Thank you.

    Sincerely,

    ***************************

    Customer Answer

    Date: 05/18/2023

    I have cancelled and cancelled and emailed and sent notes and they ignore me, On top of it Imhave pd for everyone of themselves books and they ignore it and sending me threats to me.Now I get back invoices I have already pd and sent copies of pmt. I just pd one twice and so they sent a diff bill and then that one too. I do not want their books or reports and I am not paying another dime. They own me for paying it twice. Even when I send copies they ignore me. Please stop them and stop sending more books and reports. I am done. Thank you Health special reports meat failure pd twice. 28.90,x 2 I of all the others too.

    Business Response

    Date: 05/18/2023

    51012386289    
    Ms ***************************;     
    ********************************************;
    ******* **  98502-3222 

    Ref: Complaint ID: ********

    Hello, 

    Per the request of **************, we have cancelled her Health Special reports for Coronary Artery Disease and Heart Failure effective 05/18/2023. The open balance for the 2023 Coronary Artery Disease was removed and nothing further is owed. 

    Additionally, we have removed ************** from our mailing list and from receiving any future promotional mailings. 

    Any further invoices should be disregarded as they simply crossed in the mail from the account transactions that were processed 05/18/2023.

    Thank you, 

     

  • Initial Complaint

    Date:05/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received, and paid for, reports for a couple of years. Then I began returning invoices with CANCEL on them to stop the mailings. This has been going on for some years. They send multiple invoices in a month, and I keep returning them with cancellation requests. Then I get tired of the invoice barrage, so I paid one, just to stop the invoices. That failed miserably. I continue to receive Reports, after many attempts to cancel. They refuse to stop sending reports, and I continue to receive invoices for $28.90. Please help me stop this.

    Business Response

    Date: 05/03/2023

    83091000868            
    ******* Roose             
    **************************************
    ******* **  48154-3887    

    Dear *******,

    We received your inquiry regarding your HSR 011 Stroke membership. We apologize for any confusion regarding your membership.Please be assured that you are receiving the offer cards and the reports due to memberships that were created by you.

    Please be assured that we have cancelled your Health Special Reports membership and declined any upcoming offers. Please disregard any notices that *** have been processed prior to this transaction.We have removed the balance due of $28.90 for HSR 011 Stroke.

    We have also removed this account from receiving our promotional mailings. 

    We do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns regarding this matter.

    Thank you,

    *********;
    Special Health Reports Customer Service
    ************** ( Local *************)

    Customer Answer

    Date: 05/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/13/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother received a publication from "Health Special Report" located in **************, **. Without actually ordering this, there now is an invoice of $28.90 due. I need this to be cancelled.

    Business Response

    Date: 04/14/2023

    Hello, 

    Per the customers request, we have cancelled the balance of $28.90 that was owed for the Health Special report. In addition, we have removed ************** from receiving any further promotional offers. Any further invoicing received, should be discarded as it crossed in the mail with the cancellation transaction that was processed today. 

    Thank you, 

  • Initial Complaint

    Date:04/05/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a free edition print newsletter in the mail. Did not request or agree to a subscription. Received another newsletter and a subscription invoice for 12 issues for $20. Returned invoice with cancel written on it. Received another newsletter and invoice. Returned invoice a second time with cancel written on it. Have received four newsletters and invoices for subscription for $20 for 12 issues after sending two cancel requests.

    Business Response

    Date: 04/05/2023

    55006114246         
    *****************************;   
    174 *******************     
    ***** **  13827-6742

    Dear ********,

    We received your complaint from the Better Business Bureau regarding a trial subscription to ******* Women's Health Watch. The promotional offer you responded to stated that you would receive one free issue to preview. If you decided that you did not wish to continue the subscription, the offer stated that you needed to return the invoice to us marked cancel. We received the cancellation notice on 03/15/2023. The balance due of $20.00 was removed on that date. The last invoice was processed 03/08/2023, prior to your cancellation request.

    We have removed the address above from our promotional mailing list. Please allow 60 days for this transaction to be processed.

    We hope that this resolves this matter.

    Sincerely,
    ****
    ******* Health Publications Customer Service

    Customer Answer

    Date: 04/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Strategic Fulfillment Group (SFG LLC) is BBB Accredited.

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