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Business Profile

Fulfillment Services

Strategic Fulfillment Group (SFG LLC)
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving a bill from Special reports, po box 8545 ***************** 75755-8545 in the amount of $28.This is for a health report intitled copd 25 which I did not order. I have the unopened report and have written multiple times to the above address offering to return the report if they will pay postage since I didn't order. They do not respond to my letters and continue to send the bill.

    Business Response

    Date: 04/30/2025

    Customer number . . . .  ***********    
                             Digby Kirby                
                             1362 Grape St              
                             Denver CO  80220-2616    

    Dear Digby,

    We received your inquiry regarding your HSR 009 COPD/Lung Disorders membership. We apologize for any confusion regarding your membership. We will have a postage paid return label provided to you that you may use to return the report to us. 

    Please be assured that we have cancelled all Special Health Reports memberships and declined any upcoming offers. Please disregard any notices that may have been processed prior to this transaction. We have removed the balance due of $28.90 for SR2525   COPD & Lung Disorders.

    We have also removed this account from receiving our promotional mailings. 

    We value your business, and we do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns regarding this matter.

    Thank you,

    Lisa 
    Special Health Reports Customer Service
    ************** ( Local *************)

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dad who is 96 has been sent multiple "bills" for newsletter/magazines from Health Special Report and has never consented to receive anything from them. As he was confused at receiving a bill, he paid it. ***** for something he never ordered or didn't want. He attempted to contact "health special report" and got no answer. I believe he should be credited the money back to his account.

    Business Response

    Date: 03/24/2025

    51012621255  
    **** Bleitzhofer            
    *********************;           
    ******************** *******; 34465-4733

    Dear ****,                                                    

    We received your inquiry regarding your Fathers order HSR 004 HSR-005 Combating ***********. We apologize for any confusion regarding his memberships.

    Please be assured that we have cancelled all Special Health Reports memberships and declined any upcoming offers. Please disregard any notices that may have been processed prior to this transaction. We will have a refund check in the amount of $28.90 processed to the address on file. Please allow 4-6 weeks for the check to be processed,mailed and received.

    We will have a postage paid return label provided that may use to return the report to us, or he is welcome to keep it with our blessing. 

    We have also removed this account from receiving our promotional mailings. 

    We value your business, and we do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns regarding this matter.

    Thank you,

    Lisa 
    Special Health Reports Customer Service
    ************** ( Local *************)

    e...

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they sent me a book I did not order . And billed me ***** I called they said send it back on my money I said I never ordered this send me a prepaid label she said we do not do that and she said it would be cheaper for me just to pay for it This is a scam now it looks like they what to report to credit bureau I have perfect credit

    Business Response

    Date: 01/06/2025

    93120800255  HHA     
    **** Harding         
    ***********************;  
    ****** CA  94560-4434


    ***************************** 

    Dear ****,

    We received your inquiry regarding your ***-001 ************** Annual membership. We apologize for any confusion regarding your memberships. We will have a postage paid return label provided to you that you may use to return the report to us. 

    Please be assured that we have cancelled all memberships and declined any upcoming offers. Please disregard any notices that may have been processed prior to this transaction. We have removed the balance due of $39.80 for 2025 ************** Annual.

    We have also removed this account from receiving our promotional mailings. 

    We value your business, and we do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns regarding this matter.

    Sincerely,

    ****
    ************** Annual Customer Service
    **************


  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/14/24 Date of Invoice Did not want this sent to me. I sent back postcard indicating I did not want this report.

    Business Response

    Date: 01/02/2025

    94041700863  HSR       
    **** *** Meyer         
    2 Iris Ln              
    Westport CT  06880-5325

    Dear **** ***,                                                    

    We received your inquiry regarding your HSR-005 Combating *********** membership. We apologize for any confusion regarding your membership. We will have a postage paid return label provided to you that you may use to return the report to us. 

    Please be assured that we have cancelled all Special Health Reports memberships and declined any upcoming offers. Please disregard any notices that may have been processed prior to this transaction. We have removed the balance due of $28.90 for SR6025   *********** 2025.

    We have also removed this account from receiving our promotional mailings. 

    We value your business, and we do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns regarding this matter.

    Thank you,

    Lisa 
    Special Health Reports Customer Service
    ************** ( Local *************)


    Customer Answer

    Date: 01/03/2025

    I have reviewed the business response and accept this resolution. I need the return postage label to be sent to me so I can place the item in the mail. I did not see the attached return postage label.

    Thank you,

    ******* *****

  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep repeatedly receiving brochures, documents and booklets from this company with invoices of how much I owe them. I have not requested the products that are sent. I want removed from their mailing list, and my household to not receive anything from them.

    Business Response

    Date: 01/02/2025

     Customer number . . . .  ***********     
                            ******* B *****           
                            *****************               
                            ********** **  15323-1203  


    Dear *******,                                                    

    We received your inquiry regarding your HSR 002 ******************* membership. We apologize for any confusion regarding your memberships. We will have a postage paid return label provided to you that you may use to return the report to us. 

    Please be assured that we have cancelled all Special Health Reports memberships and declined any upcoming offers. Please disregard any notices that may have been processed prior to this transaction. We have removed the balance due of $28.90 for SR1525 Alzheimers Disease.

    We have also removed this account from receiving our promotional mailings. 

    We value your business, and we do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns regarding this matter.

    Thank you,

    Lisa 
    Special Health Reports Customer Service
    ************** ( Local *************)

    here...

  • Initial Complaint

    Date:12/30/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been sending marketing promotions that appear to be bills, and my mother has been paying them for unwanted and unsolicited materials. I have tried to call their customer service multiple times and each time, after several minutes on hold, I am disconnected. I want this company to remove my mothers name and address from all their databases and stop disguising their promotions as bills.

    Business Response

    Date: 01/02/2025

    ***********  
    ****** Benedict           
     ******************;            
     Loveland CO 80537-4206   


     ****************************** 


    Dear Lauren                                                    

    We received your inquiry regarding your mothers Health Special Health Reports memberships . We apologize for any confusion regarding her memberships.

    Please be assured that we have cancelled all Special Health Reports memberships and declined any upcoming offers. Please disregard any notices that may have been processed prior to this transaction. We have removed the balance due for the following memberships.

    HSR 008    18 Superfoods 2025                 10/23/2024    28.90       .00     28.90
     HSR 011    21 Stroke 2025                         10/23/2024    28.90       .00     28.90
    HSR 020     7 Digestive Disorders 202       10/23/2024    28.90       .00     28.90
    TSR 003    12 Heart-Brain Diet 2025         10/23/2024    28.90       .00     28.90
    TSR 004     9 Eat Well And Exercise 2        10/23/2024    28.90       .00     28.90
    TSR 005     9 The Healthy Aging Diet         10/23/2024    28.90       .00     28.90
    UHN 002   7 UHN Blood Pressure 2025  10/23/2024       28.90      .00     28.90
    Balance due . . . :     202.30 


    We have also removed this account from receiving our promotional mailings. 

    We value your business, and we do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns regarding this matter.

    Thank you,

    Lisa 
    Special Health Reports Customer Service
    ************** ( Local *************)


  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,My mother received a book she never ordered from BottomLine Books called Bottom Line's Health Breakthroughs 2024.She also received two bills - a first installment of $37.61 and a second for $50.94. We will pay neither bill because we did not order the book.We are returning the book to: BottomLine Books P.O. **************************** 75755-8545.I searched BottomLine on ****** and it seems like many people have encountered this scam. Please investigate.Thank you,****** *******

    Business Response

    Date: 11/18/2024

    Hi ******,

    We received your inquiry regarding cancelling a membership for your mother. We will be happy to assist you with this inquiry. We will need her full name and mailing address to locate her account.

    We look forward to hearing from you.

    Sincerely,

    ****
    Customer Service
    BottomLine Books
    **************

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a post card from Health Special Reports in **************, **, telling me they'll send me the new addition of "COPD/Lung Disorders Special Report". And if I don't contact them within the next 10 days they will send it and bill me for it.I did not order the new addition this company. I am not going to send them the $24.95+that they are demanding for a publication I didn't order. I want them to take all my contact information off their books, and send no future offers. It's a scam! Please facilitate my request.Thank you BBB,***** ******

    Business Response

    Date: 11/14/2024

     51011844932         
     ***** Larson             
     415 Dodge St             
     Le Claire ******** 52753-9539 

    After researching our records, we were able to locate an account for the Health Special Report on COPD/Lung Disorders for *****. A cancellation of the report has been processed. 

    In addition, we have removed ***** ****** from our mailing list and from receiving any further promotional mailings. 

    Respectfully, 

    *****

    Customer Service 

     

    Customer Answer

    Date: 11/15/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:06/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received Coronary Artery Disease Health Report and did not order because I ordered Coronary Artery Disease AND Heart Failure. I paid for the 2 and out of the blue another Coronary Artery Disease came. I do not feel I should pay to return it. Im just trying to reach out to the ******/Health Special Report/**************************************I opened it but I will see if the ** can return to sender without postage. I just need a phone number to speak with someone.

    Business Response

    Date: 06/11/2024

    Customer number . . . .  ***********    
                             ******************************;        
                             PO Box 595                
                             ******** WV  25213-0595   
    Dear ********,                                                   

    We received your inquiry regarding your HSR 004 Coronary Artery Disease and HSR 050 Artery/Heart Failure memberships. We apologize for any confusion regarding your memberships. We will have a postage paid return label provided to you that you *** use to return the report to us.  

    Please be assured that we have cancelled all Special Health Reports memberships and declined any upcoming offers. Please disregard any notices that *** have been processed prior to this transaction. We have removed the balance due of $28.90 for SR2024   Coronary Artery 2024.

    We have also removed this account from receiving our promotional mailings. 

    We value your business and we do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns regarding this matter.

    Thank you,

    Lisa 
    Special Health Reports Customer Service
    ************** ( Local *************)

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting these paper books from HEALTH SPECIAL REPORT PO BOX 8545 ********************* ***** and I did NOT order them. I returned to sender the book I received called Digestive disorders. But they keep trying to bill me by sending me invoices for ***** I WANT NO FURTHER CONTACT WITH THIS SCAM COMPANY. I WANT THIS BILL REMOVED. I SENT THE ***** BOOK BACK LIKE THEY ASKED ME TO BUT THEY KEEP BILLING ME!!

    Business Response

    Date: 05/01/2024

    88080400151         
    ***********************;        
    ***********************;   
    ****** *******;75248-5041 


    Dear *****,

    We received your inquiry regarding your HSR 020 Digestive Disorders membership. We apologize for any confusion regarding your membership. Please be assured that you are receiving the offer cards and the reports due to a membership that was created by you.

    Please be assured that we have cancelled your Digestive Disorders Health Special Reports membership. Please disregard any notices that *** have been processed prior to this transaction.

    We have also removed this account from our promotional mailing list and the list that we share with third-party companies. We ask that you please allow 30 days for all promotional mailings to stop. 

    We do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns.

    Thank you,

    Lisa 
    Special Health Reports Customer Service
    ************** ( Local *************)

Strategic Fulfillment Group (SFG LLC) is BBB Accredited.

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