ComplaintsforStrategic Fulfillment Group (SFG LLC)

• Initial Complaint

  04/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid them $22.90 for a subscription of eight magazines but they did not include my Apt number on address. I complained to them three times last year and once this year, but they refused to correct it except for the bill I got in February. I live in an apartment complex and unless my apartment number is on the address, it would go to my neighbors. I only got two issues; they still owe me six. I want the six or a refund and an apology.

  Business response

  04/01/2024

  93092100228                  
  ************************;              
  ******************************* F14     
  ************** **  81504-4985
  
  Dear *****,
  
  We received your inquiry from the BBB regarding your BottomlineHEALTH subscription. We have ensured that your address has been updated to the one that you notated in your complaint.We have extended the expiration by 5 issues and your subscription will now expire with the January 2025 issue.
  
  We have also requested that the following issues be reshipped to the updated address. We ask that you allow 5-15 business days for that delivery.
  
  BH0224D OK     Feb 2024 Bottomline Health
  BH0324D OK     Mar 2024 Bottomline Health
  BH0424D OK     Apr 2024 Bottomline Health
  
  We hope that this resolves this matter to mutual satisfaction.  
  
  We value your business and we do apologize for any inconvenience this may have caused.
  
  Sincerely,
  
  ****
  
  Bottomline HEALTH customer service
  **************

• Initial Complaint

  08/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Subscribed to three publications at different times; I believe my account number is the same for all three- #************. One subscription started around March, 2023. Another in April, 2023. The third I didn't receive any issues until July, 2023, and I had cancelled by then. I even sent a letter to them (which I couldn't upload, but they have a copy) dated 5/01/23, explaining that I resented being sent four notices (one saying I was "seriously overdue" on my payment), when I had only received one of those letters, dated April 2023. I had even set up an "informed delivery" with the post office since I was now subscribing to three of these publications. By June 3rd, I had decided to cancel, after paying them $20, $20, and $15, or a total of $55.00 written on three checks #**** on 5/01/23, and #****, and #****, dated 5/02/23. On June 3, I cancelled online with two of the publications and was given only half of a refund, even though I had received only one of each, saying I had received half of the subscription. Angry now, I called a number I found for the third publication and was told I would receive a full refund of $20, or a total of $37.54 (?) for the three. When I called on 7/18/23, I was told that I should check my credit card because they had issued a credit. I told her that I had paid with checks, not a credit card. She then said that "they" (checks) had been mailed on 6/03/23, to allow 6-8 weeks for delivery". This was week #7. I called again on 8/3/23, and after three attempts was told that customer service would check with "finance" and call me back. Her name was *****. No one has returned the call and it has been hours. I expect to be refunded the full amount of $55.00 because nothing they have told me or promised me has been honored. This has forever changed my subscribing to any publications in the future. When I subscribed, I didn't know they were all from the same company. Very, very disappointed. I have documentation I can send to you.

  Business response

  08/04/2023

  45014773550  TSR           
  Ms ***** Nolte             
  4300 *************         
  ************ **  23832-7908
  
  
  ********************
  
  Dear *****,         
  
  We received your complaint from the BBB regarding the status of your refund checks for the following publications.
  
  ********** Health & Nutrition
  ******* Women's Health Watch
  Healthy Years
  
  We apologize for the delay in responding to your complaint.We had forwarded your inquiry to our finance department for information regarding the refunds and we had to process the additional refund of $17.46. Please be assured that you will now receive a refund for the full amount of $55.00.Unfortunately, since the first refund was requested prior to this transaction,we were not able to alter those checks, Check # ********* for $27.50 and Check # ********* for $10.04. This will mean that you will receive three refund checks. The refund in the amount of $17.46 is still in the processing stage. We anticipate mailing all three checks at the same time via express mail.  We ask that you allow two weeks for these to arrive. 

  We have also removed your account from receiving our promotional mailings. 
  
  We apologize for any inconvenience this may have caused. We do hope that this resolves your complaint to mutual satisfaction. 
  
  Sincerely,
  
  ****
  
  Customer Service 

• Initial Complaint

  05/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  May 28, *************************************************************************************************** from your affiliates that are flooding my mail. PLEASE STOP SENDING ANY OF THE REPORTS AND OR MAILINGS THAT I DID NOT REQUEST IMMEDIATELY. IN ADDITION, PLEASE STOP SHARING MY CONTACT INFORMATION WITH ANY OTHER RELATED ENTITIES.

  Business response

  05/30/2023

  93011100076         
   ************************;         
   **************************;         
   ********* ** 89121-4218
  
  Dear ******,
  
  We received your inquiry regarding your HSR-006 Macular Degeneration membership. We apologize for any confusion regarding your membership. Please be assured that you are receiving the offer cards and the reports due to a membership that was created by you.
  
  Please be assured that we have cancelled your Macular Degeneration Health Special Reports membership. Please disregard any notices that *** have been processed prior to this transaction.
  
  We have also removed this account from our promotional mailing list and the list that we share with third-party companies.We ask that you please allow 30 days for all promotional mailings to stop.  
  
  We do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns.
  
  Thank you,
  
  *********;
  Special Health Reports Customer Service
  ************** ( Local *************)
  
  

• Initial Complaint

  05/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have cancelled and cancelled and emailed and sent notes and they ignore me, On top of it Imhave pd for everyone of themselves books and they ignore it and sending me threats to me.Now I get back invoices I have already pd and sent copies of pmt. I just pd one twice and so they sent a diff bill and then that one too. I do not want their books or reports and I am not paying another dime. They own me for paying it twice. Even when I send copies they ignore me. Please stop them and stop sending more books and reports. I am done. Thank you Health special reports meat failure pd twice. 28.90,x 2 I of all the others too.

  Customer response

  05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Message: Thanks for your help. This vendor is relentless and no aptitude for accounting and/or communication. It appears this worked. I owe them no money, they owe me. So glad it's over. Thank you.
  
  Sincerely,
  
  ***************************

  Business response

  05/18/2023

  51012386289    
  Ms ***************************;     
  ********************************************;
  ******* **  98502-3222 

  Ref: Complaint ID: ********

  Hello, 

  Per the request of **************, we have cancelled her Health Special reports for Coronary Artery Disease and Heart Failure effective 05/18/2023. The open balance for the 2023 Coronary Artery Disease was removed and nothing further is owed. 

  Additionally, we have removed ************** from our mailing list and from receiving any future promotional mailings. 

  Any further invoices should be disregarded as they simply crossed in the mail from the account transactions that were processed 05/18/2023.

  Thank you, 

   

• Initial Complaint

  05/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have received, and paid for, reports for a couple of years. Then I began returning invoices with CANCEL on them to stop the mailings. This has been going on for some years. They send multiple invoices in a month, and I keep returning them with cancellation requests. Then I get tired of the invoice barrage, so I paid one, just to stop the invoices. That failed miserably. I continue to receive Reports, after many attempts to cancel. They refuse to stop sending reports, and I continue to receive invoices for $28.90. Please help me stop this.

  Business response

  05/03/2023

  83091000868            
  ******* Roose             
  **************************************
  ******* **  48154-3887    
  
  Dear *******,
  
  We received your inquiry regarding your HSR 011 Stroke membership. We apologize for any confusion regarding your membership.Please be assured that you are receiving the offer cards and the reports due to memberships that were created by you.
  
  Please be assured that we have cancelled your Health Special Reports membership and declined any upcoming offers. Please disregard any notices that *** have been processed prior to this transaction.We have removed the balance due of $28.90 for HSR 011 Stroke.
  
  We have also removed this account from receiving our promotional mailings. 
  
  We do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns regarding this matter.
  
  Thank you,
  
  *********;
  Special Health Reports Customer Service
  ************** ( Local *************)
  
  

  Customer response

  05/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My mother received a publication from "Health Special Report" located in **************, **. Without actually ordering this, there now is an invoice of $28.90 due. I need this to be cancelled.

  Business response

  04/14/2023

  Hello, 

  Per the customers request, we have cancelled the balance of $28.90 that was owed for the Health Special report. In addition, we have removed ************** from receiving any further promotional offers. Any further invoicing received, should be discarded as it crossed in the mail with the cancellation transaction that was processed today. 

  Thank you, 

• Initial Complaint

  04/05/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Received a free edition print newsletter in the mail. Did not request or agree to a subscription. Received another newsletter and a subscription invoice for 12 issues for $20. Returned invoice with cancel written on it. Received another newsletter and invoice. Returned invoice a second time with cancel written on it. Have received four newsletters and invoices for subscription for $20 for 12 issues after sending two cancel requests.

  Business response

  04/05/2023

  55006114246         
  *****************************;   
  174 *******************     
  ***** **  13827-6742
  
  Dear ********,
  
  We received your complaint from the Better Business Bureau regarding a trial subscription to ******* Women's Health Watch. The promotional offer you responded to stated that you would receive one free issue to preview. If you decided that you did not wish to continue the subscription, the offer stated that you needed to return the invoice to us marked cancel. We received the cancellation notice on 03/15/2023. The balance due of $20.00 was removed on that date. The last invoice was processed 03/08/2023, prior to your cancellation request.
  
  We have removed the address above from our promotional mailing list. Please allow 60 days for this transaction to be processed.
  
  We hope that this resolves this matter.
  
  Sincerely,
  ****
  ******* Health Publications Customer Service
  

  Customer response

  04/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I previously had a complaint against this company through BBB. They agreed to not charge me and to remove me from all mailings.They subsequently charged me $20.00 dollars on my credit card, the number I provided so they could verify my address. The card has now been replaced with a new number. Also, they continue to send multiple health newsletters.

  Business response

  03/28/2023

  92080101983            
  *******************;           
  *****************************;        
  ********* **  98663-1702

  Dear ***,
  
  We received your complaint from the Better Business Bureau regarding your subscription to ******* Health Letter. According to our records on 3/7/23, you requested to cancel the mentioned publication, which was processed, and a full refund was granted. We ask that you please allow four to six weeks to receive the refund check.
  
  In your letter of concern to the BBB, you referenced multiple newsletters.Therefore, a cancellation was processed for the Arthritis Advisor, which a refund will be processed through the agency, Publications Unlimited, ***, at which the order was requested.
  
  
  We hope that our prompt attention to this matter will resolve your inquiries. Please feel free to contact us if you should have any further questions or concerns regarding this matter.
  
  
  Sincerely,
  
  ****
  Customer Service
  **************

  Customer response

  03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/02/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Health Special Report, ************************************************** - continue receiving invoices (current dates 1/25/23) for $28.90. My mother, *************************, is 91 and has dementia. I dont know if she ordered something or not but this needs to be canceled. And her name removed from this solicitation. Please help me. This is her daughter, *************************.

  Business response

  03/02/2023

  Customer number . . . .  ***********    
                           ***********************;             
                           *************************** W             
                           **********  44804-9713
  
  Dear *****,      
  
  We received your inquiry regarding your mothers membership to Health Special Reports. Please be assured that all memberships for her have been canceled and any open balance due has been removed. Please disregard any invoice that *** have been processed prior to this transaction.
  
  HSR 015 Pain Management                 Canceled
  HSR 016 Skin Care                                 Canceled
  
  We have also removed her subscriptions to the following publications from upcoming renewals.
  
  TH  ***** **** Health & Nutrition 
  FH  Focus on Healthy Aging        
  MM  Mind, Mood &Memory           
  AA  Arthritis Advisor             
  HY  Healthy Years                 
  HL  ******* Health Letter         
  WL  ******* Women's Health Watch  
  
  We have also removed her account from receiving our promotional mailings. Please allow 60 days for this transaction to be completed.
  
  We value your business and we do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns regarding this inquiry.
  
  Thank you,
  
  *********;
  Special Health Reports Customer Service
  ************** ( Local *************)
  customer_service@healthspecialreports
  

• Initial Complaint

  01/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My client continues to receive books and invoices from Health Special Report that are unwanted. I have tried to cancel this to no avail. He is a senior citizen that has no desire to receive anything from this company but they won't stop. Please cancel this and do not send him any further books or invoices as he will not be paying them.

  Business response

  02/01/2023

  92042000731       
  C ******** MD               
  11417 *********************************** Unit 103
  ********* **  89135-3320    
  
  Dear Friend,
  
  We received your inquiry regarding Mr *************** Degeneration, Health & Wellness Calendar, and Change Your Diet memberships. We apologize for any confusion regarding his memberships. Please be assured that he was receiving the offer cards and the reports due to memberships that were created by him.
  
  Please be assured that we have cancelled all Health Special Reports memberships and declined any upcoming offers. Please disregard any notices that *** have been processed prior to this transaction.We have removed the balance due of $28.90 for SR6523 Macular Degeneration 2023 edition and SR1323 Change Your Diet. Please advise ******************* that he is welcome to keep the reports as compensation for his troubles.
  
  We have also removed this account from receiving our promotional mailings. 
  
  We value your business and we do hope that this resolves this matter. Please feel free to contact us if you should have any further questions or concerns regarding this matter.
  
  Thank you,
  
  Lisa 
  Special Health Reports Customer Service
  ************** ( Local *************)
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩