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            Business ProfileFamily Care Mortuary

            Funeral Services

            Contact Information

            3322 6th St

            Bay City, TX 77414

            Visit Website
            (979) 330-2260

            Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            D+

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            Business Details

            Location of This Business
            3322 6th St, Bay City, TX 77414
            BBB File Opened:
            1/4/2024
            Business Management
            • Complaint Handler
            Contact Information

            Principal

            • Complaint Handler

            Customer Contact

            • Complaint Handler
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            01/04/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            The business has not tried to resolve this issue it’s been 3months now continuously reaching out no response or resolution . My little brother passed away September 10 his services were 9/23/2023 we used this funeral home for services the full cost was 14,000 however a signature was forged by this company after we signed the original form it was thrown out and another form was filled out fraudulently and sign by someone other than the beneficiary then it was submitted to the insurance company for 20,000. The funeral director also fraudulently filled out * ***** ******** *** to receive 6500. We did not receive things we paid for and also things were added on for things we did not ask for. When speaking to Mr.***** he stated he had to add anything just for the for the insurance company and he would pay the 6,000 balance in cash that never happened. We paid for a headstone that still has not been taken care of. They have done this to numerous families in which they will speak out as well.

            Customer Reviews

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            Local BBB

            BBB of Greater Houston and South Texas

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