Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed a Lab grown diamond earrings order along with other Product a Green jewelry box order on same day on July. *******, from online retailer Shop LC, these folks have messed up my order and shipped only the jewelry box and not shipped Lab grown Diamond earrings until today. Here is the jewelry box order no: SF09579178, and here is Lab grown Diamond earrings order no: BC5MSF09579178, I have called and had many conversations with their agents all along till today asking them to cancel the order and return my amount and they are saying NOPE we will not cancel your order and you will not get your money back. That is very very bad business ethics. How can they steal someones hard earned money and make excuses, they even admitted they have not shipped the diamond earrings and they will ship later and later and like this many weeks gone by. I am an open heart surgery person and I cant take stress as such. These people have taken $15.88 for the Green jewelry box order. And they have taken $ ****** for the Lab grown Diamond earrings order. And the agent is saying we will still take more money from you, I asked them how can you take money with out sending the product. Also along with jewelry box they sent a warranty QR code card for the jewelry which is not been delivered to me, and I asked the customer service agents what do I do with a QR code warranty card when I do not have jewelry with me? And he was laughing. This is very very bad business ethics and they cant steal people money like this and cheat them. I want BBB. Org to please help me in getting my amount what I paid for earrings and I do not wish to deal with these people no more.

  Business Response

  Date: 07/29/2025

  We apologize for the inconvenience and any miscommunication. Although we attempted to reach you by phone, we were unsuccessful. The Green Jewelry Box (Order SF09579178) was delivered, and we regret the delay with the Lab Grown Diamond Earrings (Order BC5MSF09579178). A full refund for item ******* (Luxuriant Lab Grown Diamond Earrings) was issued on July 28, 2025, and the Secure Shield was refunded on July 29, 2025. As the refund has been completed, please return the earrings upon arrival. We appreciate your patience and sincerely regret any distress caused.

  Customer Answer

  Date: 07/29/2025

  Complaint: 23666747
  
  I am rejecting this response because:

  I have called yesterday evening again to ShopLC customer service after I launched the complaint with BBB, the gentleman was stating sorry this delay happening and they have not sent you your earrings, give us few more time. I said I am done giving time, I want to cancel the order asap. And the gentleman said I cant cancel the order but I can send a request to other department to cancel., If they approve your request they will cancel and you will get your refund back within 5-7 business days. 
  

  Also the message you sent to me what you received from shop LC is a Lie, no one called me or tried to call me about the earrings. And I have not received any email communication from them stating the delay and that they are refunding my full amount. 
  

  Let me know Mam. 
  
  Regards,
  
  **** ******

  Business Response

  Date: 07/31/2025

  As previously mentioned, the deposit for the Lab Grown Diamond Earrings (item *******, Order BC5MSF09579178) was refunded in full on July 28, 2025, and the Secure Shield on July 29, 2025. If the funds have not yet been reflected, please check with your bank.
  Since the refund has been completed, we kindly ask that you return the earrings upon arrival. We appreciate your patience and sincerely regret any distress this situation may have caused.

  Customer Answer

  Date: 07/31/2025

  Complaint: 23666747
  
  I am rejecting this response because:

  as I WROTE before, when I spoke to their Customer representative he clearly said and we RECORDED that conversation for our security, he said the earrings were out of stock and they were not making them, so he will cancel the order .. If they are not making those earrings how will they ship them? This is a joke, So this is false info what that company is providing to you. Anyways once the full refund posts to my account and if theat Company Shop LC dont recall the refund back I have no problem. 

  So I know they will not ship earrings so there is no point  in picture of refunding back to the seller.
  
  Thanks & Regards,
  
  **** ******

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made multiple purchases on Shop LC website and on TV. There were items that arrived and didn't work for me (like TV anntenas or magic sticks) that I sent back. I was surpriced to see that there was deduction from returned magic sticks it was $6.49 Before I returned them, i called and asked question -will there be deduction? I was told "No". Then I purchased items from auction (order number SF09381841 ) and items that were regular price. Some items that arrived were defective, were not as in picture, were wrong size. I ordered rings size 11, but they were size 10 (their ring sizes are incorrect). So I didn't have a choice but to return them. So I did that with almost all rings I ordered. To my big surprise money were deducted from refunds, even though sizes were wrong, even item was defective or far from being qualitative, or seemingly being fake (like an ***** that they claim -natural Baltic *****). My biggest problem is Shop LC dishonestly. On a phone I am told one thing (that shipping will be free, I just need to place an order, then call back and shipping cost will be refunded), and each customer service representative tells you something different and at the end they reduce from refunds what they want. For instance, from the ring that I win in auction that supposed to be size 11, but it appears size 10, they deducted $10. From some items they deducted $7.50, from some $5.31. I am puzzled how they calculated what they are withholding from refunds. So with that being said, I am seeking refund from Shop LC $124.60 When I called to talk to someone, there are people with an accents that I can barely understand, so I asked to talk to manager/supervisor. I am forwarded to voicemail, and my phone call is not returned. So I need your help to sort this out. Thank you in advance!I can send you screenshots if it is needed.

  Business Response

  Date: 07/09/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and confusion you experienced. We have thoroughly reviewed your account and, as of yesterday, resolved all the issues you mentioned, including processing the appropriate refunds and adjustments. We appreciate your patience throughout this process. Please dont hesitate to reach out if there is anything further we can assist you with.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a company that sells on tv as well as a site. They have have bidding for merchandise section. I have won a bid for a purse. When it hasnt arrive, I called the company. I was told that they couldnt send the item because it wasnt suitable to send. I explainedto them this is what they did to me five other times. If you have something on the site and somebody bid on it, its the person who bid on it. I said after you canceled my order, you had many more of the same item on the why didnt you exchange it for another item. They have no answer as I said this complaints from a lot of people that they do this too, and happened to me about five different Times. There are something very odd about their bidding. They tell you sometimes you want your name appears all of us and your name disappears and somebody won the item.

  Business Response

  Date: 07/08/2025

  We apologize for the frustration this has caused. The item you won was deemed unsuitable for shipment during final inspection, and due to limited inventory, were unable to offer replacements for auction items.
  We attempted to reach you by phone but were unsuccessfulour apologies for the missed communication.
  We appreciate your feedback and are reviewing your concerns to ensure fairness in our bidding process. As a goodwill gesture, **** added a small courtesy credit to your account. Thank you for bringing this to our attention.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned order through **** on June 10, 2025. Tracking Number:9202099990744578106661 Item was delivered back to ShopLc on June 13, 2025. I received an e-mail on June 13, stating that I will be refunded within seven business days. I have not received a refund after seven days. I called customer service on June 25th, about my refund. I was told that there warehouse should refund me either this week or next week! It's going on 13days after their initial e-mail stating I will be refunded within seven business days. At this rate I'm not sure when I will receive my refund!

  Business Response

  Date: 07/02/2025

  Thank you for your feedback, and were sorry for any frustration this may have caused. Our records show your return was received on June 13, 2025, and your refund of $791.80 was processed back to your credit card on June 30, 2025within our standard 7 business day processing window (excluding weekends).
  Refund Details:
  Date: June 30, 2025
  Amount: $791.80
  Item: 6304427
  We also attempted to reach you by phone today but were unable to connect. We appreciate your patience and truly value you as a customer.

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ****

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 5/11/25, I've been trying to purchase (5 times) a multicolor diamond ******* ring. I keep ordering either through customer service help at ********************** or online on my own, and I keep getting the runaround. The LAST order placed is on 6/20/25 and the same thing is happening. Shop LC takes the money out of my credit card account, but then doesn't send the item. If you go to Shop LC right now you can purchase this ring. A month and a half of trying to purchase this item, getting order numbers to then not receive the item. I keep trying because, as I expressed to Shop LC, I REALLY WANT THIS ITEM! I keep getting emails that item is available now or I haven't finished my order process. If the ring is not available, why is it still on their website for sale? I WANT TO BUY RING! I've even received calls from managers that the order is in process, but again, I never receive ring.

  Business Response

  Date: 06/27/2025

  Thank you for discussing this with us today. We sincerely apologize for the inconvenience. The multicolor diamond ******* ring was listed as a pre-order item, but due to unexpected delivery issues with the vendor, we experienced delays and cancellations.
  While the item may have appeared available during restock projections, fulfillment was impacted. Any charges for unfulfilled orders have been voided or refunded. As agreed, once the order processes fully, we will apply a discount to honor the lower price you received on the initial order. We appreciate your patience and thank you for accepting our resolution efforts in good faith.

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I do not want order canceled. Still paid for item and am waiting for it to arrive.
  Regards,
  
  Torye-*** ******

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ********* pendant and returned it because it did not lay flat on my neckline. It turned sideways due to size and mounting. It was received on June 9th back by them. I have yet to receive my refund and every day that I call I am told a different story by their representatives. I have never dealt with any companies that after receiving their merchandise back after 10 days ago that I still have not received my money back and I am being told many different things about my refund. I am just trying to get my refund and should not be having this issue.

  Business Response

  Date: 06/21/2025

  Thank you for bringing this to our attention. We apologize for the delay in processing your refund and for any inconsistent information provided by our Service team.
  Your return was received on June 9th. The item was a clearance purchase and, per our policy, subject to a restocking fee. We also apologize if the item did not lay properly as expected.
  As discussed by phone today, we appreciate your understanding and openness to the resolution offered. As a gesture of goodwill, we have refunded the restocking fee in full and provided a copy of your invoice. Please allow time for your bank to process the refund.
  We value your patience and thank you for your continued support.

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company takes payment weeks before shipping the item, in addition to waiting weeks after receiving items returned, before issuing a credit for the return. I have provided them with the order numbers, the credit card accounts that are pending refund and status of refunds for items that have been confirmed receipt at their location for two weeks. Order number BC5msf09036797 pending $156.08 ******** pending $42.37 ******** pending $282.************* pending $79.10 ******** pending $430.************** Pending $190.69 BC4msf09162327 pending $25.93 The returns were received and confirmed received by customer service June 4 or before. As of June 17, these items are still not reflected in my accounts. Is this legal for a company to hold money for an indefinate amount of time? May a company hold payment of items that have not been shipped?

  Business Response

  Date: 06/18/2025

  Thank you for bringing this to our attention. We appreciate the opportunity to clarify the refund timelines and address the customers concerns.
  Our records show that all returned items were processed and refunded shortly after being received. According to **** tracking:
  Order BC5MSF09036797 was delivered on May 14, 2025, and refunded on May 16, 2025.
  Orders BC5MSF09242233 and BC5MSF09242109 were received and refunded on June 17, 2025, with applicable clearance fees and a $6.49 return label deduction.
  Order BC5MSF09290320 was received on June 6, 2025, and refunded in full on June 16, 2025.
  Orders BC5MSF09023205, BC5MSF09156205, and BC4MSF09162327 were received on May 31, 2025, and refunded on June 13, 2025, with applicable restocking fees for clearance items.
  Order BC5MSF08999115 was received on May 7, 2025, and refunded on May 9, 2025, with a $6.49 label deduction.
  While we acknowledge one refund was delayed, all other returns were processed promptly upon receipt. We remain committed to providing timely service and appreciate the customers patience and understanding.
  Please let us know if further clarification is needed.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a sleeping beauty diamond ring. Date 3/8/25, finally received it, I was out of town. So, when I got package, tried ring on, SHOPLC SENT WRONG SIZE RING, TOO BIG! I ordered a 7, but jeweler mandrel showed 7 3/4-8, TOO BIG! Very frustrating because it was a MOTHER'S DAY GIFT. I called 2 customer service csr, spoke to ****, then called again to get the correct return information and label tracking #. Both ladies, said, SORRY FOR INCONVENIENCE OF WRONG SIZE" I would be fully refunded without return shipping fees. $432.99 was charged for full pymt, but, as usual, SHOPLC took ***** warehouse processing. Then had the audacity to stick me with restocking fee 25%! I called, emailed, keep getting lip service, issues have been ESCALATED COMPLAINTS OFFICE and someone will call ***** hours! 2 weeks, no call, no full refund $432.99, only $326.50 refunded, STILL OWES ME $106.49!!! As IT WAS SHOPLC FAULT FAILURE TO SEND CORRECT SIZE. NOTHING ABOUT RESTOCK WHEN SHOPLC IS AT FAULT!!!I was a loooong time customer and never late, never owed any $$$, never failed SHOPLC!!!Don't shop here, they will take funds on CC BEFORE SHIPPING 5-7 DAYS LATER! IN ***** THAT IS FRAUDULENT ACTIVITY, NO FUNDS UNTIL ITEM SHIPS! SHOPLC did take $849. For $3,000 item and NEVER SHIPPED ITEM FOR 15 DAYS, THEN GOT CANCELED NOTICE, still didn't refund $849. For another 2 weeks at Christmas 2024!! Watch your account VERY CAREFULLY...So, I was advised to call my bank and file charge backs for $106.49 for WRONG SIZE RING SENT SHOPLC FAILURE AGAIN!

  Business Response

  Date: 06/03/2025

  Thank you for bringing this matter to our attention. At this time, the chargeback filed by the customer is still under review by their bank. As the process is being handled externally, we must wait for the banks decision before any further action can be taken on our end.
  We appreciate the customers patience and understanding during this process.

  Customer Answer

  Date: 06/04/2025

  Complaint: 23377293
  
  I am rejecting this response because:
  This has been over 60 days. Shoplc has not resolved still after many emails, stating call from escalated teams! No call no resolved $106.49. Sent WRONG ring size, NOT MY FAULT, nor did 2 csr ****, ***** on live calls, stated no fees, no return charges..totally inconvenience as was Mother's day gift. 

  Regards,
  
  **** *****

  Business Response

  Date: 06/06/2025

  As of May 26, 2025, Shop LC submitted a representment statement to the bank through our financial system in response to the chargeback. We are currently awaiting the banks decision and are unable to take further action until their review is complete.
  We appreciate the customers patience and understanding during this process.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my account blocked because I failed to make my Budget pay payment due to my debit card being stolen and forgetting to update my payment method. I have paid off my overdue Budget pay and now they are telling me to wait 24 to 48 hrs to unblock my account. It's been almost a week later and still a blocked account.

  Business Response

  Date: 05/16/2025

  Thank you for your feedback.
  The customer has multiple accounts with **********************, three of which are currently delinquent under BudgetPay. As of 5/25/24, following a thorough review by our ********* team, all associated accounts were flagged, and per our agreement, they will remain blocked until all outstanding balances are paid in full.
  On 5/15/25, we received a request to unblock one account. At that time, we contacted the customer to explain the situation and offered to review the balances with her. The customer declined and subsequently filed this complaint.
  We remain available to assist with reviewing the accounts and resolving any outstanding issues.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last night I ordered a ring from shop LC and they never gave me a confirmation number or a receipt. I paid $127.31. it says TJC*SHOPLC-SF091 in my bank account. I have messaged them and I feel I got taken for my money. I want a complete refund. After his first message I made an account. I didn't realize I needed to make an account for just one purchase.

  Business Response

  Date: 05/16/2025

  Thank you for bringing this to our attention.
  We sincerely apologize for the confusion. The order was attempted before the account was fully set up, so it was not processed, and no payment was captured. The amount showing is a pending authorization that will automatically drop off per the banks timeline.
  We attempted to reach the customer by phone and left a voicemail. We're happy to assist with placing the order again and can expedite shipping to ensure a smooth experience.