Business ProfileforAustin Shoe Hospital

I dropped off a pair of shoes to Austin Shoe Hospital on 8/14. Simple sole separation repair with a few other cosmetic touch **** I was quoted around $86 and told they'd be ready in a week and a half. A week and a half comes and goes and I call about my shoes. I'm told "if they're ready, we would have called you, so no need to call us." I leave for a trip and return expecting to have missed a call. I call the store on 9/13 and am told they can't locate the shoes, they'll call me back. They don't call back. Same script given on 9/14 with yet another unnreturned call. Again on Friday, 9/15. Finally I get a call from the manager, ***, on 9/15 before closing who says its priority #1 on Monday (9/18). No call on Monday. On Tuesday (9/19) I finally got a text they were ready. I was again traveling and could not pick up until today, (9/22). I called before I came because I was hoping there was something the manager could do in terms of price to make the situation right. I was having to jump through crazy hoops to get a $200+ pair of shoes back over a month after expected to be due. The manager initally offered $15 off (less than 20% off) for almost entirely losing my shoes. I noted I was not happy with this offer. He offered $25 and asked if $25 off would keep my business. When I responded no, he said "no discount then". I asked to speak to the owner, who was unreachable. I paid full price for the service today because I wanted it over with. I noted I will be leaving poor reviews due to the terrible customer service experience and *** exclaimed "Well aren't you nice!" in front of another employee and customer. Beyond embarassing. Overall, I'm not jumping with joy over the repair that has been made. However, my real complaint lies with the complete runaround I was sent on to try to retrieve my shoes. This business treats customers very poorly and has no concept of customer service. Never once was an apology offered. Call log information attached.