Business ProfileforHanger, Inc

Because the VA has a contract with Hanger, I have had the unfortunate experience of dealing with them since early January 2024 and decided to officially end all future interactions with Hanger on 4/19/2024 after a series of failed communications and I still do not have my orthotics. Then, the clinician at the ******************** clinic, ***************************, wrote in her message to the VA that the reason I decided to cancel all future appointments is due to a "scheduling error." Never would I cancel future interactions with anyone or any company due to a scheduling error. That would be ridiculous. This is an outright lie, and I still have all email messages, text messages, and voicemails from or to this clinic to prove it. Based on the many reviews and complaints that I have read across various online platforms, I can tell that Hanger clearly does not strive to provide the highest quality of patient care or customer service, and that they are not sincerely sorry about any negative experiences. They say one thing and do the other. Words mean nothing when you don't deliver.

Many thanks for letting us know about this concern. Were so sorry to hear that it is felt an experience did not meet expectations. At Hanger Clinic we strive to provide the highest quality of patient care and customer service, and were sincerely sorry it is felt there was an experience contrary to that. We have reached out to the appropriate management team members and asked that they contact the reporter to discuss further. For immediate assistance please email ************************************************************ or contact our Patient Experience team at 877-4HANGER *************) so we can look into this for you right away.