We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Dating Services

Bumble

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

This business has 1 alert

Complaints

This profile includes complaints for Bumble's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bumble has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Bumble

      Austin, TX 78756-3706

    • Bumble

      1209 N. Orange Street Wilmington, DE 19801

    Customer Complaints Summary

    • 636 total complaints in the last 3 years.
    • 190 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint regarding the wrongful blocking of my Bumble account and the companys refusal to provide me with due process or a fair verification option. I was using a free account, and out of nowhere, I was flagged for impersonating someone else. This accusation is completely false the profile contains photos of myself, and I have repeatedly offered to complete a photo verification process to prove my identity.Despite multiple attempts to contact Bumble support and escalate the issue, I have only received generic responses with no real explanation or opportunity to resolve the matter. I believe this may be discriminatory, potentially based on appearance or assumptions made by other users who falsely reported my profile.Bumbles refusal to allow basic identity verification or explain how their decision was reached is both unfair and concerning, especially given that they are denying access to a platform based on an unverifiable accusation. I am asking Bumble to either reinstate my account or at the very least allow me to verify my identity through their normal process.I am prepared to escalate this matter further if necessary.

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bumble has blocked my account right after I purchased their subscription, without giving any reason. And now they are refusing to refund my money. I would like Bumble to refund my subscriptions immediately. Here are the order numbers totaling $35 + taxes. Order number: GPA.3389-3978-3276-28357 Order date: Jun 16, 2025 10:08:15AM CDT Order number: GPA.3384-8548-2953-57906 Order date: Jun 17, 2025 11:33:08AM CDT Regards, Vai

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was banned for mistaken reasons. I did not violate the terms of service. Bumble did not let me defend myself against unknown reports.

    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a California resident and former Bumble user whose account was banned, I am formally exercising my rights under the California Consumer Privacy Act (CCPA) to request the complete and permanent deletion of all personal data, including biometric information, from Bumbles systems.Previous requests have gone unanswered. In addition to confirming the full erasure of my data, Im requesting a detailed disclosure of all third parties with whom my data, especially biometric identifiers, has been shared, stored, or sold, and written confirmation that those parties have deleted my information as well.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lifetime Membership - Account banned - No Reason - Request for Proof and Data Denied - Due to an App update - Account was logged out - New Update Forced me to log back in several times - Around 4-5 Times (this may have triggered an auto ban) this was explained to Bumble as well - At the Time of Ban NO matches no conversations - Within prior year a total of perhaps 5 matches with possibly one conversation being had - No conversations against policy 100%

    • Initial Complaint

      Date:06/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a month of premium on 6/4. Immediately after the subscription would not work and would not show me who liked me. I requested a refund and cancelled the renewal. This was ********** it is not showing an active premium subscription on my account, so I am paying for a service I am not receiving. An immediate refund is due.

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im filing complaint as I paid for 1 week premium service and bumble feature isnt working when I contacted bumble theres been no response

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was advertised a service and when i purchase that service they did not provide it. They instead provided a different (useless) service. They advertised Bumble Premium to me, I selected and purchased Bumble Premium, Bumble Premium showed up in my Apple subscriptions, and yet they provided me with Bumble Boost instead and sent a receipt for Bumble boost. They refused to alter the subscription to what I purchased (Bumble Premium) or provide a refund.Customer support refused to help me..

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an account with ********************** for a few years under my phone number. I went to login yesterday (6/17/25) and the app told me that my account was blocked or banned for violating community guidelines. I havent been on Bumble in a few months. I read through the guidelines and couldnt figure out why I was blocked. I reached out to Bumble support to see if it was a mistake and what guideline did I violate. They continued to repeat that their decision stands and they carefully decided it. Then I asked for some proof or, again, what guideline was violated. They still refused to answer and said something about my record being gone due to retention records. I was trying to make friends on Bumble BFF and Im not understanding what happened to my account after being dormant for so long. A possible resolution would be to help me get my account reinstated and look at where my data had gone to in less than a calendar year. I would like some transparency from this company and not only receive generic copy/paste support responses. Thank you.

    • Initial Complaint

      Date:06/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was enrolled in their premium subscription; however, I canceled on May 18th, 2025. They have charged me for their premium subscription for three consecutive weeks after my initial cancellation date, and are refusing to refund the money they stole after I canceled. They claim that because I did not cancel through the app, the money is not refundable; however, I canceled through ****** Play, the service that I initially used to download the app and initiate payments.

    Bumble is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.