Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe I was sold a lemon and car is currently in there service **** when I ask for a diagnostic a paper with codes I was told because of the type of car it is they can't provide but want me to provide 220 dollars on their thoughts and if i provide 220 I want a paper with codes yes there have mazada but they sell other cars as well I believe i was sold a car with electric issue

  Business Response

  Date: 06/03/2025

  it is my understanding that this vehicle has been repaired and the only charge to the customer was the $100 extended warranty deductible

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Roger Beasley Mazda Central in February ******* A week after about the car I had to put a battery in it by two months later the engine light came on. It was the master sensor. I fixed that then maybe three months later the car act like it didnt want to reverse. I called Roger Beasley and told him about it, my response from them is that they was not gonna do anything about it that I had to get it fixed because I bought the car. OK I did get it fixed. I had this car bought year now and this car have stayed in and out the shop, I called them several times complaining about my car. I had asked him to look at the car again or see if they could fix it or get me into another car , that they would not take my calls anymore. They would ignore my calls as of right today. I owe the Car shop money not only that the engine light in the airbag is on now. I have had the camshaft position timing replaced at this at this moment I just feel I brought a lemon and I still fit on it

  Business Response

  Date: 10/18/2024

  This customer has never brought this vehicle to any of our repair facilities.  The customer purchased an extended warranty when they acquired the vehicle from us.  We are more than happy to inspect examine diagnose any problems with vehicle (and check to see what repairs extended warranty might cover).  If customer is unhappy with vehicle we will do whatever we can to try to trade him out of this vehicle into another. 

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off after buying a used Mazda cx9 from them, I called a hour after and said I hated the car. Was told sorry nothing we can do. Cigarette smell was not removed. Went in 4 days later to cancel the extended warranty because I am selling the car. Signed paper to cancel Because they had not turned into the warranty company so could not cancel over phones. After signing form and 2 months later they never turned in to cancel with warranty company so I still havent and to late to cancel. When I told them I was selling they ran my credit 15 times that out a hold form me able to get a loan because my credit was run to many times. After 30 days I get a call that they did not turn in inspection to the *** in time I needed to go back to dealer. Drove around with an expired paper liscense plate 12 days past expired waiting for the 2nd inspection.

  Business Response

  Date: 10/05/2024

  Cancellation refunds had not been completed because we thought we were going to simply transfer coverage to different vehicle that she had been test driving.

  Since she is not going to move forward with that purchase we flat canceled all products requested and forwarded the funds to lender (see attached)

   

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached a document that has the full outline of my experience with ****** Beasley Mazda. There are so many issues it wasnt conceivable to write it in *************************************************************************** the attached document.After buying a car in full from the dealership the cars warning lights lit up the day after the car was picked up The car was throwing codes that were present on day of purchase. These preexisting issued were not disclosed at time of purchase The vehicle wasnt registered in the correct place The dealership filled out the county of choice not the buyer in their own handwriting After being told the paperwork could be fixed we were then told it could not be fixed and any fraud on said paperwork was my fault I never received any communication, promised paperwork, or return phone calls from anyone at the dealership Im constantly forwarded to someone Im assured is in the office who doesnt answer the phone Im treated like an annoying child anytime I call and manage to reach a person and not a voicemail My cars oil was never changed nor were my tires aired up before I picked up the car. Im still unsure why they had to keep it for three days before I could take it home.I had problems with the other car I bought, in full, from this dealership in 2019 some of them were not legal on the dealerships end I still have not received my registration, plates, or title and its been 66 days since I signed the paperwork 21 days past the 45 day max days allocated by the ***** I was chastised, refused help, and had the finance officer hang up on me when I called due to my temporary tag expiring No apology, resolution, or contact has even been attempted from the dealership to me. Ive left a voicemail and email to the general manager who hasnt ever responded I have recordings, documentation, and video evidence of all of this that I would be happy to share with any requesting party.

  Business Response

  Date: 08/19/2024

  I have attached copy of title app receipt for Ms. **** purchase of 2016 ***** Fit from Roger Beasley Mazda on May 20, 2024.

  The delay of processing Ms. **** TT&L paperwork was caused by the nationwide outage of CDK from June 18 until July 5.  Once CDK was restored, Roger Beasley Mazda had system glitch that neither the ********** nor TXDMV could resolve until Friday July 26.  Ms. **** paperwork was submitted on the following Monday July 29.

  We apologize for the delay processing this tt&l paperwork.  This delay was created by issues outside our control.  We certainly should have communicated that much more clearly to Ms. ********

  Customer Answer

  Date: 08/20/2024

  Complaint: 22046728
  
  I am rejecting this response because:
  This response is not adequate first and foremost because it is a lie. It does not explain to me why my paperwork was not immediately sent off and was instead sent off more than 30 days after I had paid for the car. If what the multiple financial directors I spoke to at the dealership had told me had been true the paperwork shouldve been sent out immediately after I had signed it at the dealership. But as you can see on the paperwork they provided a Delinquent transfer fee (for when a vehicle title is not transferred within 30 calendar days of the sale date) and a Tax penalty fee (If tax is paid over 30 days after the due date, a 10 percent penalty is assessed) are tacked on to the price. This makes me quite nervous as to what couldve happened with this paperwork in the interim before they sent it. The address on the paperwork is still incorrect after being told by the general manager this had been fixed. Ive got an email and a voice recording to prove this as well. Funny enough the correspondence with the general manager took place the same day this dealership finally applied for my title and tags. What a coincidence! I was physically in your dealership on June 18 the same day that you state this alleged outage happened, which there wasnt an outage happening whenever I was physically inside the dealership but perhaps Im mistaken However, I dont believe they couldve given me my car back they had just finished working on had there been an outage at the dealership with their systems. I also dont believe that the employee who looked up my information in front of my husband on June 18 couldve done so if there had been this outage going on. Nonetheless, when my husband and I were on June 18 we were told by ***** ******* that my paperwork had already been sent off and there was nothing they could do to get it back or change anything on it because they had already sent it off. Obviously this was a lie and my address couldve been fixed the entire time! I am beyond outraged. Ive received communication back from the ***** who launched an investigation into this matter. The investigation revealed violations related to the laws and rules regulated by the TxDMV. You can reference this using the case number **********. This also proves this response is another fool-hearty lie. I frankly no longer trust the car I drive Im constantly terrified of breaking down or being arrested due to the wrong address on my paperwork because of the ignoramus employees who do nothing at this dealership except imprudently pretend to know what they are talking about and poorly attempt to pass off blatant lies as facts. They should be ashamed of their complete asininity, shut down, and not allowed to operate. I want compensation because my car experience was ruined this entire thing could have been fixed from the beginning but these complete cretins lied to me and told me it couldnt. And this new lie youve sent me back is unacceptable. Shame on you.
  Regards,
  ********* ****

  Business Response

  Date: 11/19/2024

  I have previously attached copy of title app receipt for Ms. **** purchase of 2016 ***** Fit from Roger Beasley Mazda on May 20, 2024.
  
  The delay of processing Ms. **** TT&L paperwork was caused by the nationwide outage of *** from June 18 until July 5.  Once *** was restored, Roger Beasley Mazda had system glitch that neither the ********** nor ***** could resolve until Friday July 26.  Ms. **** paperwork was submitted on the following Monday July 29.
  
  We apologize for the delay processing this tt&l paperwork.  This delay was created by issues outside our control.  We certainly should have communicated that much more clearly to Ms. ************** style="font-size: 0.875rem;">

  It is unfortunate that Ms. **** doesn't believe the dates of the *** outage.  That is a fact that can be easily verified using google.  The *** outage and the subsequent issues with the tax office were also previously verified in the complaint to the ***** that Ms. **** referenced in her complaint.

  Customer Answer

  Date: 11/20/2024

  Complaint: 22046728
  
  I am rejecting this response because:
  Youve failed to recognize or address my numerous complaints addressed in the document I have one again attached for you. If you find the literacy level of stated document to be outside of your cognitive grasp I can gladly simplify it for your reading comprehension abilities. I have a firm understanding of when this outage happened and the blatant lies continuously being fed to me in regards to the lie I was told that said paperwork had been sent off when your employees stated to me it had. In fact the department who responded to me also found that your company was negligent in multiple areas in the selling of this vehicle. They did not state that this outage was the reason for the tardiness of said application instead they found that your asininity alone was responsible for the late title. They also found you to be in violation of the temporary tag laws. Please do not make the foolhardy attempt to disparage my legally founded issues and denigrate my mental state in a blatantly misogynistic statement painting me as an ignorant woman incapable of understanding a timeline. This is a poor attempt at a red *******. Have I offended your poor excuse for a pride at some point in this? Perhaps you should be offended. Offended on the behalf of your establishment to regurgitate any form of excuse they deem necessary to poorly cover their legal responsibility in this matter like a toddler attempting to pull a rug over a mess. Perhaps your literacy could use a refresher course at the trade company that you bought your certification from. Please actually attempt to read and comprehend my complaints before responding to me in such a repugnant manner again. It truly shows a lack of self worth to ignore the various issues your company has expressed in favor of a feeble attempt to express me as a confused woman who doesnt know what she is talking about. Have the decency to admit your failures and the humility to keep a tail tucked in such legally sensitive matters. The fact that you find this response acceptable in any manner reflects poorly on your mental capacity and/or integrity.

  Regards,
  
  ********* ****

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 2023, we purchased a 2009 ****** Maxima for my son and now 6 months later the transmission is gone and we are now having to replace the transmission on a car that is only being driven about 2 miles 4-5 times a week to and from work. We are paying more to have the transmission replaced than what the car is worth because the car was already overpriced but we purchased any way. This was the second lemon car we purchased from them. The first time we thought it was just our bad luck and we liked our salesman, but two times seems like this is just their practice. They tell you that the cars are fully checked but this is a lie. They should not be able to continue these horrible business practices as people spend their hard earned money and deserve good service so I'm filing this complaint. I'm requesting that at least some of the monies be reimbursed to us for such a major repair on this recently bought vehicle.

  Business Response

  Date: 07/18/2024

  ************** purchased a 2009 ****** Maxima with over 194k miles from Roger Beasley Mazda Central in December of 2023.  Prior to sale we performed inspection to insure the vehicle met all the safety standards required by the State of Texas.  At the time of sale ************** signed two very explicit "as-is" statements that made it very clear that Roger Beasley Mazda was not liable for any repairs the vehicle required.  I have attached those documents

  Customer Answer

  Date: 07/18/2024

  Complaint: 22008778
  
  I am rejecting this response because:

  I already knew that this would be the answer but I wanted to make sure that a complaint was filed. I also see that my complaint is not the only complaint of this nature. I will close the complaint but I will go to the media to be sure other people are not treated in this way.

  
  Regards,
  
  ***********************

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 ******** ******** on 5/31/2024 from out of state. I was unable to see the vehicle, but I was informed by salesperson *************************** that there were no issues with the vehicle, other than the catalytic converter needing to be repaired, which they would take care of, as the engine light came on. After the repair was made, he said there was nothing else wrong with it and it was good to go. Once the ******** arrived, I brought it to my technician at ************ in ******* for general maintenance and for him to look it over. He stated the following:Cylinder 3 misfire repeat code across both check engine light occurrences.Pressure tested cylinder 3 over a period of time and found coolant entering that cylinder. Engine will need to be replaced.Cyte Piston atter assure test colo ste Cyl #1 Platon reference I was quoted $6,100 in order to make the necessary repairs. Who has that kind of money laying around, especially after purchasing a vehicle?I immediately called ************************* (Sales Director) to explain the situation. He was very defensive and quick to state that I bought it as is, knowing I was making the purchase out of state. Even if I wasnt, I wouldnt have known of this issue without it being inspected by trained technicians. Im highly disappointed with this entire experience. Having worked in a large dealership myself for several years, I understand the inspection processes when a dealership receives used vehicles. This leak would have been noticed, but instead of doing the right thing, and fixing it, they decided to sell it to me. This is wrong and deceitful and shouldnt take place at an established Mazda dealership. I expect some form of compensation for their lack of honesty and care.

  Business Response

  Date: 07/15/2024

  Mr ***** bought this vehicle "as-is" and signed several very explicit documents relaying that fact.  see attached

  We have offered to refund Mr. ***** money if he returns the vehicle to us.
  

  Customer Answer

  Date: 07/15/2024

  Complaint: 21915784
  
  I am rejecting this response because:

  I sent the dealership a detailed diagnosis of the issue from a reputable mechanics in ******* (4.7 stars out of 458 reviews should say something!) It took them minutes to realize there was an issue with the engine. They are claiming that this was unknown damage The question is, what inspection processes do they have when inspecting used vehicles for resale and are they qualified to do so?? As the seller, they should have a due diligence when selling vehicles to people (especially a buyer like myself from another state), ensuring they are safe to drive, rather than sending out a damaged vehicle, confirming its running great! Had I not have had it serviced, I could have been put in a life threatening predicament! I attached a picture of the coolant leak that has been on my driveway ever since it was towed to my house. There is no way in this world any technician would have missed it leaking coolant. 
  
  
  The fact that the dealership sold me a damaged vehicle, knowing something was wrong with it (unless they didnt know any better, which is another problem entirely) and their resolution is to buy it back and expect me to pay $1600 in total for transport fees is absurd. I also invested $1600 in maintenance fees as I wanted to ensure it was in good working condition, which sadly it wasnt. So if I were to sell the van back to the dealer, Id be in the hole by a total of $3200. How is that considered to be a resolution. They need to do the right thing and contribute to repairing the damage that they knew of. 
  
  Regards,
  
  ***************************

  Business Response

  Date: 07/15/2024

  Mr. ***** clearly signed very explicit "as-is" documents.  The CHOICE vehicle disclosure that he signed states the following:

  "This vehicle needs repairs.  It may have a branded title such as prior salvage title, flood damaged title, rebuilt or reconstructed title, or be identified as a lemon law vehicle under Texas State Law.  The odometer may have been modified before Roger Beasley Mazda took possession of this vehicle.  The vehicle may have prior damage that is not reflected on vehicle history reports.  The customer will pay costs for all repairs to this vehicle.

  The customer understands that ********************** is not obligated to make any repairs regardless of any verbal statements made in regards to this vehicle.  The customer understands that this vehicle is being purchased "AS-IS" with no warranties express or implied"

  We are not required to re-purchase the vehicle, however if Mr. ***** returns the vehicle to us in similar condition as when he took delivery - we will refund his money.

   

  Customer Answer

  Date: 07/15/2024

  Complaint: 21915784
  
  I am rejecting this response because:

  This is highly unethical. Ive never recieved such poor customer service, especially from a branded dealer. Regardless of what paperwork was signed, there is a right and wrong way to do business. You should be focused on customer retention rather than ripping me off. You sold a vehicle that was stated to be in great working order, when it was known to not be.. You have no argument against this! 

  
  Regards,
  
  ***************************

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against the Roger Beasley dealership regarding the misleading information provided in their Roger Beasley Advantage program brochure.I purchased the Roger Beasley Advantage package based on the benefits outlined in the brochure. According to the brochure, the program includes a $200 discount on body shop work for bills over $1000 and a complimentary courtesy vehicle while my car is in service. These benefits significantly influenced my decision to purchase the package.However, when I contacted the dealership to utilize these benefits, I was informed that they do not perform body work and cannot provide a complimentary courtesy vehicle. Instead, they directed me to Calliber Collision for body work and said that the courtesy vehicle benefit does not apply there. This information directly contradicts the promises made in the brochure.This experience has been highly disappointing and frustrating. I believe that the Roger Beasley dealership has engaged in false advertising and misleading business practices. The brochure explicitly states that I am entitled to these benefits, yet the dealership is unwilling to honor them.I request that the Better Business Bureau take immediate action to address this issue. I would like the dealership to honor the benefits promised in the Roger Beasley Advantage program brochure or provide a full refund for the package. Additionally, I believe it is important for the BBB to investigate this matter to prevent other consumers from being misled in a similar manner.Thank you for your attention to this complaint. I look forward to your prompt response and resolution.Sincerely,

  Business Response

  Date: 07/11/2024

  The Beasley Advantage includes $200 off any body shop repair over $1,000 and $500 off any body shop repair over $5,000.  These discounts are provide through our partner Caliber Collision.  We also provide complimentary courtesy vehicles while  your vehicle is in our shop for service. I have attached a copy of the most recent brochure that includes this information.

  Customer Answer

  Date: 07/11/2024

  Complaint: 21878518
  
  I am rejecting this response because: I called the Calliber Collision and my car is actually being repaired there. They had no idea what I was talking about when I mentioned the $200 discount. 
  

  Also you refused to provide me a complimentary vehicle. And I received no call from Roger Beasley about this matter.

  i am going to file a small claims in court about this matter.

  
  Regards,
  
  Clever *******

  Business Response

  Date: 07/11/2024

  Our Beasley Advantage handbook lists the Caliber Collision locations that are part of our program.  If your vehicle is being repaired at the *********** or ********************* locations of Caliber Collision, I would be happy to call them on your behalf.

  Our Beasley Advantage handbook clearly states that a complimentary courtesy vehicle is provided while your vehicle is in service.  The offer is valid on major services and is based on availability.  You are supposed to reserve a complimentary courtesy vehicle when you are scheduling your service appointment with us.   Having your vehicle repaired at a body shop is not considered servicing your vehicle.

  Customer Answer

  Date: 07/13/2024

  Complaint: 21878518
  
  I am rejecting this response because: My vehicle is being repaired at ********************* and they had no idea about thus advantage program or discount. If the $200 discount is not applied, I will seek legal procedures. Please give them a call.
  
  Regards,
  
  Clever *******

  Business Response

  Date: 11/19/2024

  The Beasley Advantage includes $200 off any body shop repair over $1,000 and $500 off any body shop repair over $5,000. These discounts are provided through our partner *****************. We also provide complimentary courtesy vehicles while your vehicle is in our shop for service. I previously provided a copy of the most recent brochure that outlines this information.

  I am sorry that the customer misunderstood the benefits of the program.  The brochure clearly outlines which Caliber Collision locations participate in the discount program.  The brochure does not state that we provide courtesy vehicles while customer vehicle is being repaired at Caliber.  ********************* would never allow us to provide a courtesy vehicle to a customer if we didnt have their vehicle in our shop.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** to ********** location on 1/26/24 to purchase a 2013 Mazda6. ***********************, who was covering for my salesperson *******************, advised me that I would have a better chance being approved for a vehicle that is certified preowned and lower mileage due to my credit and income, which I dont deny is true. **** and ***** then walked with me to the lot where I was shown 3 options a 2018/19 CX-5, a black 2020 Mazda3, and the car I ended up choosing a 2020 Mazda6. I was told on the lot and through the dealer site that it was certified preowned, and signed off on the hail damage. I purchased a vehicle from **** before and trust he was correct. Once the deal was ready to be wrapped up, it was 7PM on a Friday and I was the last person there. ****** in finance finished my paperwork, I was given the AutoCheck report that only comes with CPO cars by *****, and was sent on my way. When **** gave me the keyfob to the vehicle, he told me they could not locate the other one, and since the actual key was missing from inside the fob/fob was broken that I could come by any Thursday morning to have them replaced because its CPO.My key broke off and fell into somewhere unreachable. In trying to replace it, I was told that my car is NOT CPO, regardless of all the documentation I have stating otherwise. The tech that did my oil change 4/15 also confirmed my car is CPO during checkout.I resigned on 3/18 after being harassed in person by *****************************. Video footage from my neighbor shows him and his colleague pounding on my door so hard that my neighbor in the next building heard it. I have been on paid leave from work for 6 months after being brutally assaulted by my ex partner. I got 3 TBIs in one year due to the abuse, and experienced severe cognitive decline due to PTSD. The way he knocked on my door terrified me, as I moved to hide from my abuser.Im shocked at the poor business practices from Roger Beasley, especially after I have owned 2 cars from them with no hiccups.

  Business Response

  Date: 05/16/2024

  Not certain what the customer is requesting.

  We cut and programmed 2 keys for the customer on May 13, 2024.  We did not charge the customer anything for this service.

  I have attached a copy of the no charge repair order along with copies of text correspondence with customer.  Also included some other key documents from the sale of this vehicle.

   

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 10-07-2023 Roger Beasley Central withdrew $500.00 out of my bank account as a deposit for an incoming vehicle explaining that it was entirely refundable if I chose to not purchase the vehicle at some point.On or about 11-28-2023, I informed them through their salesperson that I was no longer interested in the car. They assured me at that time, that my deposit would be refunded immediately. It is now almost 4 months later and I have yet to receive my refund,Since then, I have contacted them in writing to find out the status and to seek remedy, with no luck. Is this theft, neglect, or just terrible customer service? I still have 2 ******************* and have purchased more than 12 vehicles from Central Roger Beasley Mazda over the years and am very surprised with the lack of customer service and their disregard in this situation.

  Business Response

  Date: 03/28/2024

  refund was issued on 03-27-2024 to same credit card used for deposit.  we apologize for confusion

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Roger Beasley Motors in ****** and have had continuous visits back to the dealer to have the vehicle repaired through the extended warranty I bought. Now due to the work that has been performed my vehicle is having issue running sometimes it turns off while driving. I purchased this vehicle to work a rideshare app and every time I have the vehicle in the shop I cant work because the loaner car I get cant be used in the rideshare service and it takes about a month to get my car back then my bills get all piled up. This issue is causing me sever anxiety and want to get rid of this lemon car that I was sold.

  Business Response

  Date: 03/13/2024

  ******************** purchased a pre-owned 2015 WW Tiguan with under 32k miles from Roger Beasley Mazda in June of 2022.

  ******************** vehicle now almost 2 yrs later has approximately 61k miles.

  He brought the vehicle into us for repairs on 09-28-2022 with ****** miles and we were not able to duplicate his concern.

  He brought the vehicle in again on 06-07-2023 with ****** miles and we replaced the transfer case under extended warranty.

  He brought his vehicle in again on 10-30-2023 and the drive shaft bolt was missing and the rubber ****** was damaged.  We made these repairs at no cost to customer.  It did take a little longer than anticipated because we had to send vehicle to VW dealership.

  We have spoken to customer multiple times and he claims to have not driven the vehicle for a couple months.  He stated that during rain storm it stalled out and started having problems.  We asked him why he hasnt brought the vehicle to us for inspection and his response was that he is sick of the vehicle and doesnt want to deal with it anymore.

  He does have an extended warranty and there is certainly a possibility that any problems with vehicle are covered by that warranty.  However, if ******************** is unwilling to bring the vehicle to us for an inspection, there really isnt anything we can do.

   

   

   

   

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and do not find that this resolution is satisfactory to me. I told the dealership that the vehicle shuts off while driving and they offered to call me back about having it towed to their nearest location but havent contacted me. I will reach out to them about this so they can evaluate the vehicle, but they cant reassure me that problems with the car wont keep happening even though it has low mileage. 
  
  Regards,
  
  ***** *******************************