Business ProfileforClinical Pathology Laboratories, Inc.

VM069336 AND VM069345 / $266.20 (Maverick) and $332.75 (*******)I am writing to file a formal complaint against Clinical Pathology Medical Company regarding an outstanding refund issue. My children, ******************* and *************, had items from the doctor's ****** sent for testing to Clinical Pathology with a Date of Service (DOS) of 11/18/2022. The first bills were received in March of 2023, and I promptly paid them on March 17, 2023. However, in August 2023, I discovered that my FSA card was frozen due to the medical bill not being for 2023. Upon contacting Clinical Pathology on August 2, 2023, I was informed that my insurance had not been billed, despite receiving it from the doctor's ******. I was assured a refund would be issued within 4-6 weeks, but to date, I have not received any refund despite numerous emails, calls, and requests for a three-way call with the insurance.I have also reached out to my insurance provider, BCBS, who confirmed that they had paid for the services, and I should have received a full refund of $598.95 in August 2023. Despite requesting a three-way call with BCBS to assist in resolving the matter, I have not received any cooperation. After reviewing similar complaints from other customers, I am left with no choice but to seek your intervention in resolving this matter. I kindly request that Clinical Pathology Medical Company issue the refund within one week to avoid further escalation of this issue.I appreciate your prompt attention to this matter and look forward to a swift resolution.