9 Customer Reviews
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Review from Christine Amaryllis D
5 stars03/29/2024
Front desk staff was friendly and efficient. Phlebotomist ********************* was excellent!
Clinical Pathology Laboratories, Inc. Response
03/30/2024
Thank you for your feedback. We will share this review with the location. We appreciate your time in contacting us on your experience with our lab.Review from Jose Z
1 star02/22/2024
Probably because their staff have poor job conditions including low pay and poor training, they are not motivated. As a patient I felt like I wasn't important or didn't have any human rights of being treated with kindness. It took three attempts to get my blood, no apologies, except for the last person, an African American phlebotomist who was very kind and offered an apology. They need to provide more training on human arms anatomy, specially location of veins, elderly people diminished fatty tissue etc. They also require more training on professional conduct, less talking about personal ************** concentration on those people in front of you that probably are suffering and need better attention and compassion, they need to love their job!!Review from Erica B
3 stars09/22/2023
I'm only doing this in hopes that they can resolve an issue that only involves me by a BIG MISTAKE.In January I received my bill for my labs, which I promptly paid. On the SAME exact day, I also received a bill for a *******************************. I've never met this person, but somehow their bill was listed under my address, and apparently my phone number as well. I emailed the lab, and got no response in February. I forget how long, but another bill showed up. I put refused, this person does not live here, return to sender. Nothing.NOW, I'm getting DAILY automated calls from debt collectors. I would REALLY, REALLY like this to stop. HOPING that the lab will be able to do something about this!I don't really know what to put for the stars, since my own labs and bill were fine. It's just the issue with not being contacted back when I tried to let them know they were sending bills to the wrong address that SUCKS!Clinical Pathology Laboratories, Inc. Response
09/25/2023
Thank you for your feedback. In reviewing the account, there doesn't appear to be an existing issue with the account.Review from Rodrigo M
1 star09/18/2023
I'm being overbilled by this company! When I call to clarify where does the amount of 397 bucks comes from, they never answer the call!! Terrible customer service!Clinical Pathology Laboratories, Inc. Response
09/25/2023
Thank you for your feedback. I would really like to speak to you direct regarding your account and experience. Please email me at ****************************.Review from john b
1 star07/20/2023
Horrible. Medical Center in ***********. Went in for Fasting bloodwork. You will pass out from hypoglycemia before they ever get around to drawing blood. Aparrently in house OJT training takes priority over seeing patients. No one else in the place but me and *********. I waited and waited. I told them I was leaving because they were wasting my time. They said FINE! Too bad they seem to have a MONOPOLY on testing in this area. It would be nice to be able to go somewhere there is humane treatment of patients. This is not that place.Review from K. W
1 star03/21/2023
This lab lost my sample. I was waiting on results to confirm that my prescription was the correct antibiotic because I've already been on 2 other antibiotics in less than a month. I held off on taking my prescription for days, leaving my infection untreated and risking consequences to my health because it was important to know if the antibiotic was correct. After 4 days, the results never came. It turns out they LOST the sample. They never contacted me. Now I have no way of knowing if the prescription I'm taking is going to treat my infection and if it comes back I'll have to go through the whole process again. I'll have to pay for another doctor's visit and make another trip to the lab, not knowing if they will even be able to handle processing this simple test. If they can't even keep up with samples who is to say their results are accurate? And who knows what other problems will arise from the result of all these antibiotics. What if this had been a more serious problem? Very unprofessional and disappointing.Review from Kathy B.
1 star10/25/2022
The actual laboratory locations have been very professional. Normally the main office is helpful but today the woman was not. Medical information can be faxed as per HIPAA guidelines, regardless of the medical facility. And yes, therapy clinics are medical facilities. I hope she encounters a lot of people like herself. A happy tone doesnt change the snip in the languageClinical Pathology Laboratories, Inc. Response
10/26/2022
Thank you for your feedback and for bringing this matter to our attention. We apologize for your experience with our lab. We appreciate your feedback and will review this information for ways we can improve.Review from Anna J.
1 star11/01/2021
I am very confused and feel like I am being scammed by Clinical Pathology Laboratories **** because they keep sending me notices for a **** that has already been paid. I, the patient, selected my doctor directly through the covered list of doctors on my Insurance and paid the appropriate Co-Pay for my women's wellness visit. Months later I am receiving multiple notices for $254.20 "past due" from Clinical Pathology Laboratories after I have confirmed that my amount is settled. I have also called the collection agency who can give me no other information about why this is happening but reassured me that they can't actually send me information to a collection agency which is only slightly reassuring. I feel like I am being bullied into paying a **** that I am not responsible for and that this company is just fishing for extra money from people.Clinical Pathology Laboratories, Inc. Response
11/03/2021
Thank you for taking the time to provide your feedback. You may contact ***************** at ************ to discuss your account further and I will help resolve any issues you may be having with your account.Review from L B.
1 star09/03/2021
I received a settlement offer, paid the amount offered and was told my account would be adjusted to zero. Today, I have received a **** for the amount I was told would be adjusted. I do not know if this is simply sloppiness on the part of Clinical Pathology Labs or if they are just trying to get more money out of me after I paid them in good faith based on the settlement offered. I have emails from a ******************************* with the offer, a confirmation page from their website payment portal showing I paid the amount offered, and a second email from *********************** stating my account would be adjusted.Whatever happens going forward I hope I NEVER have any dealings with the company ever again.
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