Complaints

This profile includes complaints for Homeaglow's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Homeaglow

  600 Congress Ave Fl 14 Austin, TX 78701-3263

• 

  Dazzling Cleaning

  5159 17th Ave SW Naples, FL 34116

• 

  Dazzling Cleaning Service LLC

  1821 N Lake Forest Dr #700-402 McKinney, TX 75071

• 

  Dazzling Cleaning

  Mesa, AZ 85207

• 

  Dazzling Cleaning

  1701 S Clinton St # 367 Chicago, IL 60616-1111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive advertising tactics and a hidden customer agreement led me to purchase this service. I've now spent hundreds of dollars with this company only for them to apparently need me to give them over $100.00 to cancel my account. I've paid well over this in membership fees, not to mention cleaning.

  Business Response

  Date: 11/17/2024

  Dear ***** *****,            
  
  This is our response to your complaint submitted on 10/18/2024 and was assigned an ID of ********.
  
  I'm sorry to hear that the terms of your voucher was not clear to you. Please know that we've made every effort for the terms and conditions to be visible upon purchase and it was never our intention to mislead our customers. You agreed to these terms at purchase, which can be found on *****************************************************, as well as in our Terms of Service & Help Center.
  
  Nonetheless, as per checking your account, our customer support team was able to resolve your concern. Rest assured, your ForeverClean was already canceled as of November 3, 2024 and there will be no monthly charges on your account moving forward.
  
  If you have any further questions or concerns, feel free to let us know. 
  
  -****, Homeaglow Trust and Safety Team

  Customer Answer

  Date: 11/18/2024

  Complaint: 22440187
  
  I am rejecting this response because:
  Despite your extremely deceptive tactics of getting people to sign up for a "membership" customers have no idea they're signing up for and in which the terms are hidden and buried in an agreement, I still had to pay yet ANOTHER payment to cancel.  I had the initial "deal" cleaning that signed me up for this wretched service, then two other cleanings that I paid for trying to satisfy the terms of the agreement then many monthly membership fees.  I would never recommend this service to anyone.  Customers should never have to junk through hoops to cancel a service especially in which the terms are not clear.  
  Regards,
  
  ***** *****

  Business Response

  Date: 12/01/2024

  Dear ***** *****,
  
  I am sorry to hear that you feel that way towards the service. As mentioned on our previous response, we have provided the terms of your voucher before you confirmed your voucher purchase. Because of your agreement to these terms, the ************ membership charges are valid and non-refundable. 
  
  As a courtesy, weve left $10 credits on your account and you can still enjoy your ForeverClean benefits through December 2, 2024.
  
  If you have any further questions or concerns, feel free to let us know. 
  
  -****, Homeaglow Trust and Safety Team

  Customer Answer

  Date: 12/02/2024

  Complaint: 22440187
  
  I am rejecting this response because:
  Again, membership was not clear and very deceptive marketing tactics.  Should absolutely provide a refund.  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For months, this company (also operating as dazzling cleaning) was unable to provide services at my home because no cleaners were available to accept the job in my area. It was a complete nightmare. Cleaners would say that they came and didnt. One came to my house for 6 hours and completed about 30 minutes of work (I have no idea what she did for the rest of the time). I even had a male felon attempting to come to my home as he worked under a womans account (had my address and I am a single mother). I requested over and over for the account to be cancelled, for someone to give me a call (they do not have a phone number to help in scamming by taking a very long time to respond then their email gets lost in spam mail). I just saw that they have been being charged for almost a year. Yesterday, I emailed them and they have responded that that will not refund me even though I have not used their service and I requested cancellation because their site would only give me the option for them to charge me a large amount for early cancellation. They responded that they sent me an email with an offer and cancellation link. They said that this was done in February even though I requested them to cancel it months before February. I will attach some of the emails, but I can gather ALL email correspondence if needed. NOTE: I can see online that multiple people have had this very same issue. Them not having a phone number is not a coincidence. They are scamming and robbing customers and it is such a shame. This should not be allowed.

  Business Response

  Date: 11/17/2024

  Dear ******** *****,            
  
  This is our response to your complaint submitted on 10/18/2024 and was assigned an ID of ********.
  
  Im sorry to hear about your experience with Homeaglow. We take all feedback seriously and are dedicated to resolving any issues our customers face. We can assure you that we are striving to improve our service by proactively overseeing the performance of your cleaners and offering coaching and assistance to make sure that the poor experience does not happen again.
  
  On another note, as per checking your account, our customer support team was able to provide you with a resolution to your concern last October 23, 2024. Please refer to that email for more information. 
  
  Rest assured, your ForeverClean was already canceled as of October 17, 2024 and there will be no monthly charges on your account moving forward.
  
  If you have any further questions or concerns, feel free to let us know. 
                                                                                                                                                                                      
  -****, Homeaglow Trust and Safety Team

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible experience with HomeAGlow and shady business practices:1. Made appointment, and the cleaner failed to show, canceling at the last minute.2. I received a text that I was "confirmed" for 1 p.m. with a different cleaner even though I had not requested 1 p.m.3. I texted back that the time didn't work for me. The cleaner said he was just working from an app. Without talking to me about what time would work, I was again "confirmed" for an appointment I didn't make.4. The next day, the cleaner's wife showed up instead of the cleaner on the app. VERY SHADY!5. The "cleaner" (his wife) shows up half an hour late and leaves an hour early. She also didn't even clean the kitchen counters or sink.6. We still decide to give HomeAGlow another chance and schedule another session. Later, we received an email that no one picked up our request.After all this, I want to cancel my account but cannot as they will charge me a cancellation fee. How can they charge me a fee when they are the ones not providing the paid-for service?

  Business Response

  Date: 11/16/2024

  Dear ****** ******, 
  
  This is our response to your complaint submitted on 10/17/2024 and was assigned an ID of ********. 
  
  I'm sorry to hear about the issues you've had with your cleaners, please know that we set high standards for all cleaning professionals on our platform. When a cleaner receives negative feedback, we take immediate steps to record and address the situation through coaching and support. In your case, we have proactively followed up with the cleaners involved to prevent future issues.
  
  I understand that because of this, you wish to cancel your membership. Please know that the terms and conditions you agreed to at the time of purchase outline the Early Termination Fee associated with cancellations during the minimum commitment period. These terms are available for review here: *****************************************************.
  
  That said, we also strive to be fair and transparent with our customers. Our Resolution Process allows customers to formally request a partial refund for services that did not meet expectations. On 10/21/2024, our customer service team emailed you a detailed resolution for your account. 
  
  I hope youll give us another try in the future. If you need a cleaning, you can simply click this link: **********************************************
  
  If you still want to cancel, click here: **********************************************
  
  - Crystal, Homeaglow Trust and Safety Team

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered my debit card information for a cleaning service. They have not scheduled it, and they are not allowing me to remove my debit card information from the site. I am trying to cancel and prevent them from charging my account. I no longer want the service, and I want to remove my payment information from their website. I did not agree to a plan or payment.

  Business Response

  Date: 11/15/2024

  Dear ***** *******, 
  
  This is our response to your complaint submitted on 10/17/2024, assigned ID ********.
  
  Im truly sorry to hear about the difficulty youve experienced with scheduling your cleaning appointment and your concerns regarding your payment information.
  
  Please rest assured that your ForeverClean membership has not yet begun, as the service only starts after the first cleaning and I can confirm that you have no active cleaning plan here on your account. 
  
  We have sent you an email on 10/21/24 with the resolution to your concerns, including how to request a refund for your voucher and remove your payment information.
  
  If you still wish to have your voucher refunded: 
  - Click here to get started: *******************************************************************************
  - Enter your voucher code: JCGQ-WRHE-HTHM-MLHW
  
  If you have further questions or concerns, please dont hesitate to reach out to us at ********************************************************.
  
  - Crystal, Homeaglow Trust and Safety Team

  Customer Answer

  Date: 11/21/2024

  Complaint: 22438122
  
  I am rejecting this response because:

  The information that was sent to BBB and to me was completely inaccurate regarding how to resolve the issue. They sent a link that they said would allow a refund, but the link did not allow a refund (see attached screenshot). They then refused to cancel my "foreverclean membership" that consisted of charging me monthly forever. They refused to remove my debit card information since I still had a "foreverclean membership." It was almost impossible to. even find the link to cancel the membership, and then when I did, the link did not lead to cancelling the membership (see attached). The link only went to a page to contact them, at which point they responded that the membership could not be cancelled (see attached). 

  After many emails with them and hours of time spent trying to find the links to cancel and remove information (based on their misleading and inaccurate directions), they finally removed the information. 

  I do not need any more action from the BBB, but I am certainly reject their response. This business is a total scam. 

  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  first I had to put my address down for business because I ordered the cleaning service online and I dont know what address they use. I had to get a housekeeper since Ive had 3 surgeries recently and couldnt keep up with my parents house that i received by inheritance. the ad on tv advertised $19 for first cleaning, only true if its a 2 hour cleaning and a one bedroom, well I have 4 bedrooms which makes it a 5 or 6 hour cleaning to do anything. so i ordered a 6 hour cleaning which was about 80. It wasnt clear that I was bound to subscription once i got the cleaning, and the monthly charge is 50 plus whatever the cleaning cost is at a discounted rate, also unclear. turns out that i can only cancel now if I pay Full price for my first cleaning, which is over 300! the girl spent 3 hours in one bathroom and didnt do any floors at all, not even the bathroom! then she had about an hour long in breaks and left 2 hours early, saying she would return to finish the job in the morning. She never came back! so They issued me credit for 2 hours but said I couldnt cancel service or it would be over $300. i changed my bank card so i cant get charged by subscription and my cleaning that was dupo to be today never showed up. but i was charged for this month service already. I want my money back for this subscription and for it to be cancelled without affecting my credit score.

  Business Response

  Date: 11/15/2024

  Dear ******* *******, 
  
  This is our response to your complaint submitted on 10/18/2024 and was assigned an ID of ********.
  
  Im sorry to hear about the challenges you faced with your cleaner and the concerns regarding your membership. We hold the cleaning professionals on our platform to high standards, and when negative feedback is received, we take immediate action to address the issue. In your case, we have already followed up with the cleaner involved to ensure this does not happen again.
  
  Regarding your 9/19/24 cleaning appointment, I can confirm that a refund for the two hours not worked out of your six-hour voucher was processed on 9/23/24. This refund was returned to your account as a voucher, which was subsequently applied to your 10/4/24 cleaning appointment.
  
  I understand that because of this, you wish to cancel your membership and I'm sorry to hear that the terms of your voucher was not clear to you. Please know that we've made every effort for the terms and conditions to be visible upon purchase and it was never our intention to mislead our customers. We strive to ensure the terms and conditions are clearly presented at the time of purchase. You can review the terms here: ***********************************************************;
  
  Due to your agreement to these terms, we are unable to cancel your ForeverClean membership without an Early Termination Fee. But since we value you as our customer, we have applied the following adjustments to your account:
  
  - We've reduced your ForeverClean membership from $49.00 to $30.00/mo. 
  - Reduced your minimum commitment term from 5 paid months to 5 paid months.
  - Issued a 2 hour voucher that will automatically apply to your next appointment.
  
  I hope youll give us another try in the future. If you need a cleaning, you can simply click this link: **********************************************
  
  If you still want to cancel your membership, click here: **********************************************
  
  - Crystal, Homeaglow Trust and Safety Team

• Initial Complaint

  Date:10/17/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They never informed me about the mandatory contract I am bound to accept. I do not want to be charged any further and want my membership to be cancelled.

  Business Response

  Date: 10/26/2024

  Dear ******* ******, 
  
  This is our response to your complaint submitted on 10/17/2024, assigned ID ********.
  
  Im sorry to hear the terms of your voucher were not clear. Please know that we make every effort to display terms and conditions upon purchase, and its never our intention to mislead customers.
  
  To clarify, our ForeverClean membership provides access to unlimited cleanings at up to 50% off standard rates, beginning with your first cleaning, which is covered by the voucher. Afterward, the membership costs $49/month (plus taxes if applicable), and all appointments are offered at discounted rates, which you can view on *****************************************************
  
  Additionally, I understand that you wish to cancel your membership. However, we're unable to locate your account using the details provided here. To assist you further, could you please provide the following details associated with your Homeaglow account?
  
  Name
  Phone number
  Email address
  
  This will help us investigate thoroughly and take the necessary steps to address your concerns.
  
  If you have any further questions, please feel free to reach out at ********************************************************.
  
  - Crystal, Homeaglow Trust and Safety Team 

  Customer Answer

  Date: 10/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:10/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting charged for this service after I canceled and I have never had services rendered

  Business Response

  Date: 11/08/2024

  Dear ******* ********, 
  
  This is our response to your complaint submitted on 10/17/2024 and was assigned an ID of ********.
  
  I'm sorry to hear that the terms of your voucher was not clear to you. Please know that we've made every effort for the terms and conditions to be visible upon purchase and it was never our intention to mislead our customers. We strive to ensure the terms and conditions are clearly presented at the time of purchase. You can review the terms here: *****************************************************.
  
  Please know that like other subscription-based services, ForeverClean will automatically renew each month whether you use the service or not unless canceled. However, if you still want to cancel, click here: **********************************************
  
  I hope youll give us another try in the future. If you need a cleaning, you can simply click this link: **********************************************
  
  - Crystal, Homeaglow Trust and Safety Team

  Customer Answer

  Date: 11/12/2024

  Complaint: 22435490
  
  I am rejecting this response because:
     I Did not sign up for this. One day a lady came to my door and said she was there to clean. I never met her nor did i request this service. I tried to call customer service with no number available.  I then tried to login in how i was instructed but no login exists for me. I have been getting charged by random people that I assume to be apart of the company.  However no one has ever been to my house since. I need a direct way to communicate with someone.  I am left to believe this is a predatory practice for this company in the fact there is no clear way to cancel. No way that I have signed up. I also could not find a reliable address to send correspondence. 

  
  Regards,
  
  ******* ********

  Business Response

  Date: 11/25/2024

  Dear ******* ********, 
  
  I am sorry to hear that you still want to get a refund and cancel your ForeverClean.
  
  We have received your payment dispute and we have responded to your refund request last November 24, 2024. Please refer to that email for more information.
  
  Rest assured, your ForeverClean was already canceled as of November 22, 2024 and there will be no monthly charges on your account moving forward.
  
  If you have any further questions or concerns, feel free to let us know. 
  
  -****, Homeaglow Trust and Safety Team

• Initial Complaint

  Date:10/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** this company to clean my house. I paid for a deep clean and nine hours. The lady who came half cleaned everything and left after only 4 hours. I had services with this company about 6 months ago. They are still trying to pull money out of my account. I also believe they are selling more than cleaning services and using illegal aliens. I had to deactivate my account because they are trying to take money out of my account for services they have not completed. A full blown FTC and CFPB investigation needs to be opened on Homeaglow.

  Business Response

  Date: 11/08/2024

  Dear ******** ********, 
  
  This is our response to your complaint submitted on 10/16/2024 and was assigned an ID of ********.
  
  I'm sorry to hear about the issues you've had with your cleaner, please know that we set high standards for all cleaning professionals on our platform. When a cleaner receives negative feedback, we take immediate steps to record and address the situation through coaching and support. In your case, we have proactively followed up with the cleaner involved to prevent future issues.
  
  As part of our commitment to fairness for both customers and cleaners, ********************* Resolution Process allows customers to formally request a partial refund directly from their cleaner up to 72 hours after the appointment time. However, it appears we did not receive a refund request for your appointment.
  
  I understand that because of this, you wish to cancel your membership and get a refund. We have sent you an email last 10/20/24 regarding the resolution we provided for your account. Rest assured, your ForeverClean was already canceled as of 10/20/24 and there will be no monthly charges on your account moving forward.
  
  If you have any further questions or concerns, don't hesitate to reach out to us at ******************************************************** 
  
  - Crystal, Homeaglow Trust and Safety Team

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 4, 2024, I contacted ******** about a special it was having for a house cleaning. This was going to be a one-time treat for myself after the stress of multiple hurricanes and a couple of visits to the *** It's also a luxury I can't afford every month. The sign-up process was a bit convoluted and I found myself hitting "back" several times, but ultimately was able to schedule a cleaning for October 6, 2024. The cleaner showed up and did a great job - this is no reflection of the work she did. Following are dates and charges with the details noted:$10.00 on 10/10. For an extra $10.00, I signed up to have a "top-rated" cleaner assigned to to me, which is a cleaner with a history of all 5-star reviews. ******** doesn't know I know this, but the cleaner assigned to me didn't have all of her supplies because it was her first time cleaning. No problem, but I should not have been charged.$25.00 on 10/8. This charge is legitimate. It's the tip I paid to the cleaner after the job was done.$3.00 on 10/7. I do not know what this charge is for and it wasn't authorized by me.$20.00 on 10/7. I do not know what this charge is for and it wasn't authorized by me.$49.00 on 10/7. This charge is legitimate and what I expected to pay - a great price being that I was a first-time customer.$39.00 on 10/7. I do not know what this charge is for and it wasn't authorized by me.On 10/7, I received an email from ******** confirming my next appointment on 11/3. I figured I signed up for something inadvertently because I only wanted the one-time cleaning. When I clicked the link in the email to cancel my membership (one I didn't know I had), I was given the option to keep the membership or cancel it for a fee of $200.50. I called the customer service phone number *************) on 10/10 and 10/11 and left messages, but still haven't gotten a call back.

  Business Response

  Date: 11/08/2024

  Dear ****** *******, 
  
  This is our response to your complaint submitted on 10/15/2024 and was assigned an ID of ********.
  
  I'm sorry to hear that the terms of your voucher was not clear to you. Please know that we've made every effort for the terms and conditions to be visible upon purchase and it was never our intention to mislead our customers. We strive to ensure the terms and conditions are clearly presented at the time of purchase. You can review the terms here: *****************************************************.
  
  I understand you would like a refund for the monthly fee. However, as outlined in the terms agreed upon at the time of your voucher purchase, the charges are valid and non-refundable. Due to your agreement to these terms, we are unable to cancel your ForeverClean membership without an Early Termination Fee. But since we value you as our customer, we have applied the following adjustments to your account:
  
  - We've reduced your ForeverClean membership from $49.00 to $36.75/mo. 
  - Reduced your minimum commitment term from 5 paid months to 4 paid months.
  
  If you still want to cancel your membership, click here: **********************************************
  
  - Crystal, Homeaglow Trust and Safety Team

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want them to take off or refund me $53.34 for just 2 hours of cleaning. I didn't know that I was a ForeverClean member. I don't want to be a member, your site is confusing.Just give me back $53.34. Just charge me $9 for 2 hours cleaning. I just want them to take off or refund me $53.34 for just 2 hours of cleaning. I didn't know that I was a ForeverClean member. I don't want to be a member, your site is confusing.Just give me back $53.34. Just charge me $9 for 2 hours cleaning. I just want them to take off or refund me $53.34 for just 2 hours of cleaning. I didn't know that I was a ForeverClean member. I don't want to be a member, your site is confusing.Just give me back $53.34. Just charge me $9 for 2 hours cleaning. I just want them to take off or refund me $53.34 for just 2 hours of cleaning. I didn't know that I was a ForeverClean member. I don't want to be a member, your site is confusing.Just give me back $53.34. Just charge me $9 for 2 hours cleaning. I just want them to take off or refund me $53.34 for just 2 hours of cleaning. I didn't know that I was a ForeverClean member. I don't want to be a member, your site is confusing.Just give me back $53.34. Just charge me $9 for 2 hours cleaning. I just want them to take off or refund me $53.34 for just 2 hours of cleaning. I didn't know that I was a ForeverClean member. I don't want to be a member, your site is confusing.Just give me back $53.34. Just charge me $9 for 2 hours cleaning I just want them to take off or refund me $53.34 for just 2 hours of cleaning. I didn't know that I was a ForeverClean member. I don't want to be a member, your site is confusing.Just give me back $53.34. Just charge me $9 for 2 hours cleaning.I just want them to take off or refund me $53.34 for just 2 hours of cleaning. I didn't know that I was a ForeverClean member. I don't want to be a member, your site is confusing.

  Business Response

  Date: 11/08/2024

  Dear Pouchine ******, 
  
  This is our response to your complaint submitted on 10/14/2024 and was assigned an ID of ********.
  
  I'm sorry to hear that the terms of your voucher was not clear to you. Please know that we've made every effort for the terms and conditions to be visible upon purchase and it was never our intention to mislead our customers. We strive to ensure the terms and conditions are clearly presented at the time of purchase. You can review the terms here: *****************************************************.
  
  I understand you would like a refund for the monthly fee. However, as outlined in the terms agreed upon at the time of your voucher purchase, the charges are valid and non-refundable. Due to your agreement to these terms, we are unable to cancel your ForeverClean membership without an Early Termination Fee. But since we value you as our customer, we have applied the following adjustments to your account:
  
  - We've reduced your ForeverClean membership from $49.00 to $36.75/mo. 
  - Reduced your minimum commitment term from 5 paid months to 4 paid months.
  
  If you still want to cancel your membership, click here: **********************************************
  
  - Crystal, Homeaglow Trust and Safety Team

  Customer Answer

  Date: 11/08/2024

  Complaint: 22421073
  
  I am rejecting this response because:
  Description of Services
  2.0 person-hours of residential cleaning, 
  No mention of ForeverClean for $53.34

  
  Regards,
  
  Pouchine ******

  Business Response

  Date: 11/25/2024

  Dear Pouchine ******, 
  
  Were sorry to hear that youve missed the terms during your voucher purchase. As mentioned on our previous communication, it was not our intention to mislead our customers and weve made every effort to inform you of these terms before you confirm your purchase. You agreed to these terms at purchase, which can be found on *****************************************************, as well as in our Terms of Service & Help Center.
  
  Unfortunately, due to your agreement to these terms during your voucher purchase, we are unable to cancel your ForeverClean without charging the Early Termination Fee and the ForeverClean membership charges are valid and non-refundable. But since we value you as our customer, we have applied the following adjustments to your account:
  - We've reduced your ForeverClean membership from $49.00 to $24.50/mo. 
  - Reduced your minimum commitment term from 5 paid months to 4 paid months.
  
  If you still want to cancel your membership, click here: **********************************************
  
  -****, Homeaglow Trust and Safety Team

  Customer Answer

  Date: 11/26/2024

  Complaint: 22421073
  
  I am rejecting this response because:
  I  didn't see any agreement to a ************ member plan with my voucher purchase.
  Regards,
  
  Pouchine ******