Reviews

Review Details

• Review fromBrenda W

  Date: 04/11/2025

  1 star
  We bought a house from **************************** 2 years and we already had a leak in master bedroom shower. We've had kitchen sink base replaced twice. Plumbing was never correctly installed. Third bathroom shower , well shower pressure is so so weak, can't even take a shower. Our kitchen island wasn't even properly installed even. Believe me don't ever buy a house from the

• Review fromKeith B

  Date: 03/08/2025

  2 stars
  If buying an Ashton Woods homes, be sure you have your inspections performed by an independent inspector. Never trust the inspector used or recommended by the builder.Thank me later.

  Ashton Woods Homes

  Date: 03/14/2025

  Our commitment to excellence is rooted in our exceptional home design, high-quality new construction homes, and unparalleled customer service experience. In order to properly address your feedback, we will need to confirm your contact information. Please email us at ********************************************************************************************************* and we will review your message with urgency. Thank you!

• Review fromMoe Z

  Date: 03/04/2025

  1 star
  I regret choosing Ashton Woods to build my home in *******. From day one, the quality of work in the bathroom has been subpar. Within months, the grout began coming off, and I had to contact them multiple times during the one-year warranty period to address the grout and shower sealing issues. Unfortunately, the problems persisted.After the warranty expired, the grout continued to deteriorate, and now the entire tile structure in the bathroom is popping out. I consulted multiple tile experts, all of whom confirmed that this is a clear sign of poor workmanship during constructionsomething that should never happen with properly installed tile.When I reached out to Ashton Woods, their response was dismissive: since the issue was outside the warranty period, they claimed no responsibility. This speaks volumes about their lack of accountability and unwillingness to stand by their work.If youre considering building a home with Ashton Woods, I strongly urge you to think twice. Poor craftsmanship and a company that refuses to take responsibility for their mistakes are not worth the risk.

  Ashton Woods Homes

  Date: 03/14/2025

  Our commitment to excellence is rooted in our exceptional home design, high-quality new construction homes, and unparalleled customer service experience. It is our understanding that you have spoken to our team regarding your concerns. If you have any additional questions, please refer to the previous communication with your provided contacts as well as reach out to our local team and they will happily assist. Thank you!  

• Review fromAaron F

  Date: 02/14/2025

  1 star
  ****** a brand new build in May 24. Since then we have had electrical issues pulsing lights one wall not even wired and now the lights in the front part of my house went out. Circuits constantly tripping. Called them and they said it is not considered an emergency so they will send the same c*** electrical company out who wired the house in 4 to 5 days. Also wanted me to pull the breaker and see if it was bad or had loose wires myself. Not impressed with the builder and their warranty on an almost 600k home.

  Ashton Woods Homes

  Date: 02/21/2025

  From our unparalleled customer service to our high-quality, thoughtfully designed new construction homes, we strive for nothing less than excellenceas excellence is at the heart of everything we do. It is our understanding that you have spoken to our team regarding your concerns. If you have any additional questions or feedback you'd like to provide, please refer to your division contacts as they are the best positioned to assist you. Thank you! 

• Review fromAditya M

  Date: 08/02/2024

  1 star
  Be ready to get cheap quality homes with non existent warranty support.The homes they build start disintegrating within a year. They use the worst materials and the workmanship is below part it is seven feet deep.Following issues were observed within 10 months of my staying here A. HVAC unit died within 10 months and could not bear even one texas summer. Very cheap quality products were used in this unit.B. No insulation in multiple places leading to a breakage in the frame.C. Cheap quality plumbing material led to leak which damaged the dry wall.D. Bad planning to drain ac without insulation. This resulted in condensation which resulted in damaging cheap quality cabinet E. One of windows leaked rainwater F. Everything feels so cheap quality. If you buy an inventory home beware they have used the cheapest material in those.In conclusion, from my experience this builder is one of the worst. I ca assure you, your experience would not be much different from what I am having.In short run from this builder.

  Ashton Woods Homes

  Date: 08/09/2024

  Hi ****** -  It is our understanding that you have spoken to our team regarding your concerns. If you have any additional questions or feedback you'd like to provide, please refer to your division contacts as they are the best positioned to assist you. Thank you!

• Review fromDELELA F

  Date: 06/25/2024

  1 star
  first of all consumers i would like to share my story with you regarding this crooked builder. i agreed to buy a home in ********** *****, at *****************. Well my loan i was applying for was an FHA loan which gives the buyer opportunity to opt out if the appraisal comes in less then agreed upon contract price and it's clearly in their contract page 2 number 4. well they are trying to keep my $7500 ******* money knowing the appraisal was short and then wanted to force my hand and agree to take the home anyway after i let them know i wanted out. My realtor even sent them a clause letting them know that they had to return my funds but they continue to ignore him also *************************** is the community sales manager or Ashton Woods Division Austin Texas and forcefully tried to make me sign a amended contract when i she already knew that i opted out of the contract so her revenge to me was to talk to her upper management team to have them to retained my funds so that i would not get it back which i consider bad practice because i opted out of the sales contract. the file contract number is A2868211. PLEASE ANY VP of Ashton who can rectify this situation i'll greatly be appreciate it.

• Review fromLynn S

  Date: 05/07/2024

  1 star
  Do not buy from this builder! I regret ever putting a deposit down and getting stuck with this absolutely junk home. Corporate will not address any concerns. Everyone is rude and makes it out to be that you should accept the cheap quality because this is the standard now. Drain boxes and shower pans installed correctly. Had to have entire shower enclosure, torn out and replaced after I moved in. They went cheap on the electrical and the wiring so you will experience light flickering and voltage dipping. There are others who mentioned that when you turn the vacuum cleaner on the lights go out and come back on. Im experiencing that. SRP says that this is not acceptable, but the builder says that it is. I was told that this is the new normal. Its because they put cheap 14 wire in here and cheap fixtures and LED bulbs. Now I have to spend money to have all the bulbs replaced when its Ashton Woodss fault that they put cheap junk in these homes. The quality items you will get in this house are the upgraded materials that you pay through the nose for. Completely overpriced and inflated sales prices. I too experienced a completely different color, grout than I had selected at the design center, and not only that I have two different colors of grout on my floor. Bowed walls and baseboards, broken trim, scratches on all marble casing, including shower walls and master tub enclosure. Scratches all over marble sink and vanity in secondary bathroom. Scratches on fiberglass tub. $4000+ for an enlarged shower enclosure or you will get a tiny single stall shower in a 2400 square-foot house. Interior doors not cut properly so light comes in around the door jams. Builder was too cheap to put recirculating pumps in with the tankless water heaters so it takes forever to get hot water in the house. So many deficiencies, and errors, so much junk in this house. Stains on driveways from work trucks and they refuse to clean it up. Trash all over the neighborhood. Absolutely horrible.

  Ashton Woods Homes

  Date: 05/10/2024

  Our local team has confirmed that they spoken to you about your concerns. Please know that our local team strives for nothing less than exceptional and is dedicated to providing quality service. If you have any additional questions or feedback you'd like to provide, please reach out to your local contacts moving forward as they are best positioned to assist you with your concerns. Thank you!  
  
  

  Ashton Woods Homes

  Date: 05/10/2024

  Our local team has confirmed that they spoken to you about your concerns. Please know that our local team strives for nothing less than exceptional and is dedicated to providing quality service. If you have any additional questions or feedback you'd like to provide, please reach out to your local contacts moving forward as they are best positioned to assist you with your concerns. Thank you!  
  
  

• Review fromPENNY F

  Date: 03/06/2024

  1 star
  We closed on our home in November-23 and have had nothing but issues since. There is zero attention to detail with the construction of this house. During the design phase we asked for specific items and were told that they were not an option. After walking through other homes that had design choices that we would have made, we questioned the designer and were told that they never said no to our questions (even though we asked multiple times about one of the items). Additionally, when we questioned why other homes had items that we didn't know about, we were told (in writing) that they didn't show us everything that was available to chose from.From day 1 I smelled gas and called AW to check, to be told it was nothing. Over the course of a month we had contractors check at least 4 times for a gas leak only to be told there was nothing wrong. It was only after we called the energy company to check and provided evidence to AW that there WAS a gas leak did it get resolved - A MONTH LATER!Since we moved in, we have had workers here every week fixing something that was wrong. We have crooked walls, misaligned tiles, french doors installed too close to the corner so they don't open all the way, broken items and power outage when running the vaccum. We've had items "repaired" only to need the workers to come back out and redo or fix things they broke in the process. We are told that crooked walls are within "tolerance", that misaligned tiles are cosmetic, that power outage is normal, and it's our fault the doors don't open properly because we asked for the bumbers to be removed. Our driveway was damaged and has paint spilled on it and we were told that AW would only resurface the parts of the driveway that are damaged and to exepct that our driveway will be multicolored when they are done. Our cabinets are separating from the walls, but "this is normal" and they won't be addressed for one year.AW, you need to do better by the people who buy your homes.

  Ashton Woods Homes

  Date: 05/17/2024

  Hi ***** - We follow strict warranty standards to address all concerns and maintain the integrity of our work. It is our understanding that our local team has addressed all your concerns according to these standards and will continue to do so. If you have any additional questions or feedback you'd like to provide, please refer to your division contacts as they are the best positioned to assist you. Thank you!

• Review fromJohn T

  Date: 01/27/2024

  1 star
  Premium prices for below average craftsmanship. I went 3 weeks with no dishwasher when i moved into the home because the plumber did not hood the unit up properly. When they sent the plumber to look at the unit, all he did was check the valve under the sink and blame the electrician. I had to call Whirlpool to send a technician out and he had the unit working in 15 minutes. I have only been in this house for 5 months and now I am going on day 6 with no hot water. They sent the plumber out to look and once again he blamed the electrician. The paint work in the house is poor, and the siding has already fallen under my patio twice. Do yourselves a favor and find a different builder.

  Ashton Woods Homes

  Date: 05/17/2024

  Hi there -  It is our understanding that you have spoken to our team regarding your concerns. If you have any additional questions or feedback you'd like to provide, please refer to the previous communication with your provided contacts.  

• Review fromHailey K

  Date: 12/12/2023

  1 star
  We signed up to have our home built by Ashton woods. We were told it would be done in a specific month but it was ready in 3 months earlier than quoted. This was exciting news til we got to the home and noticed how much stuff was broken and unfinished. It did not resembled the quality of the model home. They did not even have a vent hood installed. We asked the to fix the defects prior to moving in because we know how fussy it can be to go to warranty. We were told it would all be fixed prior to our signing. This was told to us on Thursday we would be signing that Tuesday that Monday was a holiday. Seemed virtually impossible. We we there money to find nothing had been fixed we called our sales agent and then were told theyre not addressing it. The manager told us we not paying for a million dollar house so we shouldnt expect million dollar finishes. That it seemed we were just making excuses to not have to purchase the home. I told him he was gaslighting us. We peaked in and saw that nothing was fixed. Went to the office to run into another sales agent that told us they were just thing to finish us out and get us to sign before the fiscal year ends. Rather than taking the proper time to build they rushed and then it was evident. We sent photos and a letter to corporate but they never responded to us or my emails. I wanted to tell them how disrespectful the manager was and how he rushed hes contractor who appeared to be stressed. My husband got so overwhelmed about the way Ashton woods addressed the issues with the house it triggered his ptsd. He walked out the door midday and kept walking. He didnt come back for over a week or answer any family or friends. He didnt tell me he wasnt signing for the house because he was worried I wouldnt want to live there if the continued to deny repairs. These people dont treat you like humans. We put 17k upfront and they still talked to us like were a joke for not wanting broken tiles etc.