Delivery Service
Favor DeliveryHeadquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Favor Delivery's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 104 total complaints in the last 3 years.
- 32 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/09/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In June 2023, my Favor customer account was suspended. ********************** Support insisted my account "was temporarily suspended due to an error in our system. This error has been cleared and your account has been reinstated at this time." Subsequent attempts to order via Favor were thwarted by the continued "account suspended" message. I gave up.October 5, 2023, I tried once again to use my Favor account, but it was still suspended. My husband tried to use his account, but it was also suspended. I tried to create a new account with a different email and phone number, but it was suspended before I could place my first order.I requested assistance from Favor Support.Today I received a notice of termination with no explanation. I have no idea what facts they are using to support their decision, so I have no meaningful ability to appeal.Please help me.Business Response
Date: 10/19/2023
Thank you for your feedback. It does look like Trust and Safety has decided not to reactivate your account at this time. Im afraid I dont have any further details I can share but you can contact us directly to speak further. Thank you for your understanding.Customer Answer
Date: 10/19/2023
Complaint: 20709660
I am rejecting this response because:I have directly contacted the business a number of times (see supporting documents), and each time their response has been wholly inadequate.
Regards,
*************************Initial Complaint
Date:09/25/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered food. Had ordered before and outside of once came in. This time nothing. Spent $30+ dollars. No number to call. Called HEB and nothing. No text or call from the delivererer. This seems like a sham to gain orders and money and claim some useless reason to not deliver. Very disappointed. Very. Thought HEB was better than this. No phone number at all to call.Business Response
Date: 09/27/2023
Hello there. I am so sorry you didnt receive your order or a response from us. I am going to have one of my team members contact you to rectify that right away.Initial Complaint
Date:09/20/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When ordering on the app I used a promo code. My total went from 20$ to 5$. When i paid it said total 5$. When i check my card it says I was charged 60$ for a combo!!! Im honestly really upset because I needed that money. Im more upset at the fact that they are charging me with something that didnt say on the receipt.Business Response
Date: 09/20/2023
Hello. Thank you for your feedback. These charges you are seeing are a standard preauthorization charge when orders occur. Favor releases those charges back to your account. It charges a preauthorization charge in case the tip you place goes over a credit. The charge is our standard charge for preauthorizations. Hopefully this helps clear up any confusion for you!Initial Complaint
Date:09/19/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They don't say what the monthly fee is, put a hold on your card for three times what it actually costs, and they refuse to shut down your account when you ask nicely. You also have to go hunting to find their contact info to even cancel an account, and then they argue with you for days about it, and I'm still trying to get my account shut down. I even resorted to using foul language, since that's allegedly an offense they'll close your account for, but they still won't delete my information from their servers.Business Response
Date: 10/06/2023
Thank you for your feedback but there must be some confusion. Favor does not charge a monthly fee, we only have individual order fees. I was able to locate your account tho and can confirm with you that it is deactivated. Please let us know if you have any other needs, we are here to help.Customer Answer
Date: 10/06/2023
Complaint: 20626255
I am rejecting this response because:
I know my account is deactivated. I had to resort to verbal abuse to get your representative to deactivate it, which I shouldn't have had to do. You should have just done it when I asked nicely five hundred times. Your representative refused to tell me whether there was even a monthly fee, or what it is, and basically refused to close my account, even though I begged for days. Y'all are ridiculous.
Regards,
*********************************Business Response
Date: 10/06/2023
thank you for your response, we will use it to better our operation.Customer Answer
Date: 10/09/2023
Complaint: 20626255
I am rejecting this response because:
You obviously don't care who you inconvenience with your shady "business" practices. You don't take anything under consideration, or take accountability for your missteps, and you aren't responsible for anything, according to you. This is all because you refuse to delete people's accounts unless they resort to breaking your rules. I didn't want to have to verbally abuse you, report you to the state and federal governments, and the better business bureau, but here we are, and you're still not giving me my money back for all of my time and energy that you've wasted because you couldn't follow the law and delete my account when I asked nicely for days.Regards,
*********************************Initial Complaint
Date:09/11/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Favor failed to deliver the product they were hired to deliver to residence (fast food order). Based on time stamp of their text and the time stamp of packages dropped off at my home, instead of food for my children, they delivered nictotine gum.None of their channels to contact the driver, the office, recourse with the food establishment are answered. It is at least three phone numbers with an automated message that no one responds. Its fraudulent to imply there is a method to rectify an error when the truth is there is nothing Fabor has setup to enforce or protect customers from employee incompetence.Business Response
Date: 09/12/2023
Hi. I have searched our database by your name, phone number and email and was able to locate your account but not an order. Its possible you used different info? But I assure you that we have a team of Support agents ready to assist you from 7am-2am each day should an issue like this occur.We are happy to help.Customer Answer
Date: 09/12/2023
Complaint: 20582726
I am rejecting this response because:Even in the response, Favor refuses to give a phone number to call. Instead they allege a team of agents but provide no meaningful way to reach them. Contributed false promises and fraudulent practices.
I am Attaching the communication text that show the restaurant and the favor phone number that attempted to deliver along with my unanswered reply. Im not including any personal info based on the guidance of the bbb email.
Regards,
***************************Business Response
Date: 09/20/2023
Thank you for the messaging picture, that provided more context. Whataburger is set up to be able to process orders through Whataburger but have them autofilled by Favor. This is the case with your order. This is why the message states "Replay to contact Runner about status. Other questions? Contact Whataburger" The portal can connect to the Runner but Whataburger is where the order was placed so they would process a refund. This is also why I cant see the order on my system, its a Whataburger order. I hope this helps.Initial Complaint
Date:08/31/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i get texts from you every single day, please stop contacting meBusiness Response
Date: 09/07/2023
Hi there, Im so sorry to hear about this. You should only be receiving texts from us if you have signed up for marketing notifications or if a Favor is active for you. You may want to check and see in your app if you have selected that as an option and disable that! If not, we are happy to help if you reach out to our Customer Support team. Hope to hear from you, have a good day.Initial Complaint
Date:08/25/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Favor added my restaurant to their platform without my permission. This is in direct violation of ***** Senate Bill 911. I have contacted them multiple times to remove my business from their platform and they have not complied. They uploaded an outdated menu with incorrect pricing without my permission. This is causing problems because I have customers contacting my restaurant directly for orders we did not take. An example is an order was missing and never showed up to the customer. They called us. We told them we do not deal with favor, have no contract with favor and have no favor terminal in our restaurant. The customer expected us to refund the order even though we provided the food to someone who picked it up after a normal call in. I have had several other issues where customers are calling in asking for refunds due to price differences on the outdated menu posted on favor and what they actually paid. Again I have to explain to them that we did not authorize favor to use our business name, menu or information. What they are doing is illegal and they need to be help accountable. There is no customer service number. There is only an option to submit a request for removal and it is never processed or responded to.Business Response
Date: 09/07/2023
Hi there. Thank you so much for your feedback. Im sorry for this inconvenience. Typically we dont put restaurants on our platform unless they've been requested by the establishment themselves. However, I can confirm that as of 8/30, you are no longer an option with Favor. You have been removed as requested. Thank you nad have a great day.Initial Complaint
Date:08/24/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 08/22/2023, I ordered a meal from Whataburger through the Favor App. Once my transaction was complete including delivery fees, service fees, and or tip my total charge came out to be $24.11. The following day, 08/23/2023, while balancing my account I noticed ********************** charged me $36.54. Thats $12.43 more than what I should of been charged. Now while I understand the need to place a temporary hold to make sure funds are available, I dont like being over charged way over the amount authorized without confirming the hold amount and asking if I agree to the amount. I ordered from another app, where my total was $30.49 in which they added **** as temporary hold to be included with my price which I agree with. But what I dont understand is why favor chooses to inflate a temporary hold to be half the price of what Im spending which was not a hold. When I contacted my bank it was a complete chargeBusiness Response
Date: 08/26/2023
Hi there, thank you for taking the time to submit your feedback to us. The $50 charge you are seeing is a preauthorization charge that is placed on your method of payment at the time of checkout. This allows us to validate your payment info and complete the order. This charge is released 90 minutes after checkout and should be returned to you shortly, the time frame actually depends on your bank. I hope this helps clear things up.Initial Complaint
Date:08/14/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After being forced to have my credit card double charged I reached to favor support. They informed me of the pending authorization rule they follow. Before you submit your order there is nothing informing the customer of seeing a double charge on your account. When I submitted my order it showed the total would be $25. My bank account shows $42. I understand I have to wait for them to release my funds but in the meantime they are holding my money hostage by not releasing it. I need money to pay bills, groceries, etc. This was a complete scam and the customer needs to be warned that ********************** will hold MORE OF your money when you submit your order. ON TOP OF THIS, When I received my order, half the fries were missing and had been eaten by ********** driver. I repeatedly asked favor support for a manager and never received one. They are a scam and a lier.Business Response
Date: 08/15/2023
Thank you for reaching out about your experience. Favor, like many services, does charge a preauthorization to insure that the funds for your order are indeed on the given method of payment. This charge is released 90 minutes after the order closes, we do not keep that money. You should have seen it released the next day but we don't have any control over when it arrives in your account. I would suggest reaching out to your bank account about that information. I hope this helps clear up any confusion.Customer Answer
Date: 08/15/2023
Complaint: 20463116
I am rejecting this response because:
Why arent customers notified of this potential hold prior to submitting an order?Business Response
Date: 09/07/2023
Preauthorization charges are fairly standard in an environment where there is tip or additonal fees applicable. I am sorry this caught you off guard and hope to have cleared up your confusion.Customer Answer
Date: 09/07/2023
Complaint: 20463116
I am rejecting this response because:If they are fairly common, why dont you alert the customer to this before the order is placed?
Regards,
*****************************Initial Complaint
Date:08/01/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered through the Whataburger app, for a delivery. ******************** with Favor, so I couldn't contact the Favor ***************** since I didn't order through their app. My order was never delivered, even though it said it was, I even added a $7 tip, which I can't get back through Whataburger. I tried calling and texting the Favor driver with no reply. Her name is ********** and her number is ************. My kids and I waited over an hour for food that apparently **** didn't feel like delivering or ate.Business Response
Date: 08/04/2023
Hi there, we are sorry for the inconvenience. As you stated in your complaint, the order was processed through Whataburger's app so they would proccess a refund for you, not Favor. Im sorry I cant be more of help to you here. I would recommend reaching out to Whataburger and Im sure they would be happy to look into that for you.
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