Complaints

This profile includes complaints for Favor Delivery's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Favor Delivery

  1705 Guadalupe St Ste 300 Austin, TX 78701-1273

• 

  Favor Delivery

  3901 Main St # 110 Dallas, TX 75226-1229

• 

  Favor Delivery

  3901 Main St #110 Dallas, TX 75236

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a delivery driver (Runner) for Favor Delivery (name: **** **, email: ******************* phone: ********** ). On May 11, 2025, my account was suspended without proof, alleging a wrong delivery. **Key Issues:** 1. Favor refused to provide evidence (correct address, photos, or complaint). 2. They demanded I sign an acknowledgment to reactivate, which I declined. 3. Over 1 month of ignored follow-ups. **Request:** - Immediate account reinstatement. - Written explanation for the suspension.

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through Favor from ************ Food and spent $46.73, including the tip. Unfortunately, I never received my order. I contacted Favors customer service to address the issue, but they refused to provide a refund or offer a resolution. This experience was extremely disappointing, especially given the amount I ******** now following up to formally report this company and warn others to be cautious when ordering through Favor, particularly from ************ Food. Its unacceptable to charge customers for a service that was never fulfilled and then deny responsibility. I hope this helps others avoid the same situation.

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from favor, I was charged ***** then I got a message stating my order now was ***** when was already charged for the first price given This not the first time this has happened with this company I gave the benefit of the doubt to reorder because my last order was pretty pleasant, but this time they did the total same thing they did the last time I ordered which was last year. And the person I talked to get the issue solve they basically told me it was nothing they can do and they could just add whatever they want to charge us when I was quoted one price and paid for it and then they want to charge you up more for some reason they gave me a big excuse I send them pictures and everything and it's that they don't even care or want to resolve it

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had many problems with Favor delivery. Ive spent hours (accumulated) on trying to work with the support team on correcting problems that occur within their app. This is a complaint regarding the lack of ****************** of accusations with no room for appeal. Each time there has been a problem Ive promptly sought out support to fix whatever problem Im having. After being ignored for days, weeks and sometimes months of no response or result I emailed once again expressing my frustration and ultimately seeking support for a resolution however I am met with full resistance. Ive spent a lot of money on this service and 5 out 7 times something goes wrong such as misdelivering items, wrong/over charges, or general complaints or feedback about their support. After Im tossed around to multiple support agents, having to repeat the same problem each time, I ultimately end up being surprised by the ************** team. That specific team is horrendous and refuses to acknowledge facts of whatever the situation may be. I was recently banned from using the app after a concern I had brought to their attention.. my order was hours late. I was disregarded and accused of using abusive language and behavior towards the merchant. These comments were made by a girl wearing her hair up in a bun about 20yrs old and she was angry I said something about my order that was nearly 3hrs late. This situation escalated back to the trust and safety team who then said I was no longer able to use the app. They said I could appeal so I did and it was an immediate response rejecting my appeal. There is surveillance at every merchant so obviously I contacted them and they cooperated by providing this footage to favor however even after proving I was innocent, they refuse to allow me use of the app. Their ************** team are *************** to follow basic rules themselves in regards to policies. They need to be held accountable for how they treat people and how they slander people.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They deactivated my account based off false accusations made by the heb managers in curbside this heb has constantly singled me out ever since I reported illegal behavior going on that they allow but yet they allow people to use multiple phones with accounts they do not belong to them

• Initial Complaint

  Date:04/17/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I experienced racism dealing with favor because I'm Jewish it has been one of the most horrid experiences of my life when I tried bringing it to the company's attention I got targeted and harassed even more I've emailed everybody from their CEO to their executive branch I'll try to deal with this without getting legal but you know if they don't clean this up they're going to tie my hands and leave me with no other option I can't sit here and continuously be targeted because of my heritage that I have absolutely nothing to do with can you help that you were born some way no you can't help who your parents are or anything else I'm a Texan by birth and that's all that matters.

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with ************************ The order was picked up by Favor. My order was ****** not including the tip. My order was never delivered and the driver would not pick up the phone. This order was placed today, 14 April 25. I have contacted the company and they refuse to reimburse me because I do not have an account with them. I have e sent them a message from the driver and my receipt from the restaurant. The restaurant uses 3rd party drivers because they do not employ delivery drivers. I need help with getting my money back. They refuse to reimburse me.

• Initial Complaint

  Date:04/11/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for food at 8:35p, 4/10/25. I was told the food would be delivered w/in 35 minutes.When their countdown clock reached 6 min, it stayed there for 10 **********, I reached out to support, who took a long time to respond. When I asked specific questions such 'where is my delivery', all they could do is offer an apology.When I asked how could the delivery countdown begin if the delivery never started in the first place, the chat abrutly ended. Clearly they had LIED to me!To add insult to injury, the driver called 1.5 hours later, stating he had tried to reach me much earlier...ALSO A LIE!!In the meantime, they have reversed the charges, but the damage has been done. My time was wasted, I was lied to, and I was hungry!

• Initial Complaint

  Date:04/06/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Favor **** (owned by H-E-B) due to wrongful deactivation of my Favor Runner account after nearly ****** deliveries (***** to be exact) since I joined in March 2020. On April 2, 2025, I was permanently deactivated just hours after I sent an email reporting widespread fraud on the platformsuch as drivers using bots, account sharing, and unverified individuals picking up orders. Rather than investigate, Favors Trust and Safety team accused me of technology manipulation, which I strongly deny.I use a standard ******* Galaxy S24+ and have never used rooted phones, bots, or emulators. My earnings and delivery history prove I did not benefit from any manipulation. I believe my deactivation was in retaliation for reporting these issues and that my account was flagged ******************************* has refused to provide any evidence or offer a proper appeal. They are also retaining my personal data (SSN, phone, name, etc.) despite my request to have it deleted, which raises serious privacy concerns.Ive attached a full complaint in PDF format explaining the timeline, device facts, and the actions I believe violated fair labor and consumer protection standards. I am requesting reinstatement or deletion of my data and compensation for the loss of income, time, and harm to my livelihood.Favors Trust and Safety team appears to have a pattern of deactivating legitimate drivers without investigation, while ignoring abuse by others. This practice is unethical and potentially unlawful. There's file in PDF that have more information. There are lot of drivers still making money and I am the one suffering it is something that should've been prevented years ago. More Legitimate going punished including me.

• Initial Complaint

  Date:04/02/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to favor delivery regarding my order because the driver was not arriving at the store in an appropriate time. I asked the chat *** to cancel my order and refund my money. She asked me to hold and didnt come back with instructions until after the driver finally arrived at the store so I couldnt cancel. My food is cold and inedible. I want a full refund.