Reviews

Review Details

• Review fromkelly s

  Date: 01/23/2023

  1 star
  BUYER BEWARE! Terrible experience. The course repeated itself with different answer to the same question multiple times. Additionally in my state, **, the approved provider (in this case 360training.com) has 10 calendar days to submit my completion certificate. They never sent it. Essentially, they took my money and did not report. So to me that sounds like theft of services. DO NOT USE THIS COMPANY FOR CONTINUING EDUCATION OF ANY SORT. There are no repurcussions and now I"ll have to fight the charge on my cc as well as re-take the course with another provider in order to keep my license current.

• Review fromTaite H

  Date: 12/08/2022

  1 star
  I paid for training courses for over a dozen of our employees, but was miffed to learn that when you create a learner's account, you have to manually create and track each employees' login username and email, and then manually send out that list; there is not option to do this simply from the 360Training portal. Considering I've used other training sites that allowed you to run a report to get this information, 360's way of doing it seems antiquated and is incredibly not user friendly.However, the real kicker is to be able to run a report like the one I spoke about above, you have to pay $1,500 a year to get the completed manager and admin role capabilities. Hiding these simple, necessary functions behind an annual $1,500 fee is completely bogus. I will not be using 360Training for my company's future training needs for the two reasons I've listed in this complaint.

• Review fromJoseph A

  Date: 11/03/2022

  1 star
  The real estate course is a complete ripoff. You pay for materials that expire. If I buy a book, I should always have access to that purchase. It's not presented as a materials lease. A complete waste of money. Support only provides canned answers.

  360 Training, Inc.

  Date: 11/09/2022

  Dear ****************, Thank you for choosing 360training.com as your training provider and allowing us an opportunity to explain.After reviewing your account records carefully our records reflect you enrolled for our 180 Hour Premium ***** Pre-License Package on 10/24/2017 this package is a combination of multiple courses and all courses are carefully constructed by industry experts keeping all compliance guidelines provided by the ***** *********************** Wed also like to inform you all students including you are required to agree to our licensing agreement prior to paying for our courses. https://www.360training.com/terms-of-use which clearly reflect access period to our training materials. We respectfully disagree with your statement regarding the package you purchased as materials all information regarding the package and courses within is public information for all please visit ***** *********** License Courses ********************** | ********************** click on the details tab to view all details. We take this opportunity to inform you 360training.com is a regulatory and compliance training company and we take all student and customer feedback very seriously. If you still wish to access your training courses please contact our customer support team at ********************************** we will be happy to discuss reactivation options for your courses which will cost you a minimum sum. Thank you for choosing 360training.com as your training provider.

• Review fromLoveta S.

  Date: 10/22/2022

  1 star
  I paid for the etips learning course, a few too many times. Because it wasn't working properly, I asked them to refund the money. I got an email stating that they refunded it, yet no money has ended ** in my account. I've sent a few emails, asking where the refund is at. I haven't gotten any responses back, after the one stating I was refunded. Still waiting on that refund, would like it to show ** in my account. I still have every email, sent to and received from.

  360 Training, Inc.

  Date: 10/24/2022

  Dear ******, we trust this message finds you well; thank you for choosing 360training.com for your training needs. After reviewing your account status on our side, it looks like your order was refunded on our side on 10/12. Usually it does not take over 5 business days to reflect back in your account, we request you to check with your bank, someone from our customer support team will be contacting you very soon. Thank you.

• Review fromL. G.

  Date: 09/29/2022

  1 star
  I purchased a CE package for real estate and was issued a store credit for the course because it did not meet NYS' requirements (which recently changed). The issue is 360training offered no receipt of this credit and so I spent 45 min verifying that I had a credit and they told me once I'm ready to use it to contact them again. They have no idea when the package will be complete but would not refund my money. All I asked for was an email confirmation so I didn't have to waste my time in the future once the package was completed for purchase and was NOT given any receipt or email noting the credit.

  360 Training, Inc.

  Date: 10/06/2022

  Dear *****************************,We trust this e-mail finds you safe and well.I have tried contacting you at the phone number on file ************** but only reached your voicemail. We apologize that youve had a negative experience with the training program you have signed up for and we would like to request an opportunity to explain the regulation further.Our records reflect that you have purchased the ******** **** Hour CE Renewal Package on 8/1/2022 (Order Number: ********) amounting to $64.80. At the time of purchase, our package is still compliant with the ** **** CE requirement. Effective September 21, 2022, as part of the **** hours of ******************** (CE) renewal requirement for the *****************, both real estate salespersons and brokers will be required to complete the below mandatory courses, and we are still in the process of building these new courses.2 hours of instruction pertaining to implicit bias awareness 2 hours of cultural competency training Given the opportunity we would also like to inform you that we 360training.com is a regulatory and compliance organization who takes compliance very seriously. After receiving the notification from NYS ********** of ***** ****************************** ****** of *********** Standards, we immediately stopped selling our CE Package until our regulatory team worked with new requirements. As of this writing, we still dont have the new required courses and rest assured that this is being worked on.In the meantime, we are offering you a store credit amounting to $64.80 in which you can use the moment our ** CE package has been updated. No code is necessary. Once the new package is updated and your current store credit is not enough, you can purchase the new package from our website, and we will issue a refund on the initial package your purchased amounting to $64.80 under Order ID: ********. If there is no price difference, we can manually enroll you to the new package at no cost.If above mentioned isnt something that work for you, please contact our customer support team we will get a full refund accommodated immediately.We again thank you for choosing 360training as your training provider and allowing us an opportunity to explain.

  L. G.

  Date: 10/07/2022

  I received a missed call on 10/5/22 at 1:37PM ET (no voicemail was left). I called back the number at 4:03PM ET on 10/5/22 spoke to a rep who said that they checked with the department and they did not have any knowledge on why I was called. I did let them know I was hoping it was to apologize for the inconvenience and make things right, but that was not the case. I have purchased a CE package through another company and will NOT be using your store credit since the issue was I DID NOT receive confirmation of the STORE CREDIT and didn't want to waste more of my time in the future, as stated in my review. My time is valuable and you wasted 45 min verifying a credit which an email confirmation would avoided. I hope you improve your customer service for future customers.

• Review fromLanae H

  Date: 09/26/2022

  1 star
  This is the worst company ever!I waited 2 different days in a waiting que for a ******* exam 9 hrs later I got a message on a chat closed due to bad weather ,office is in ***** ********************************** a que for 2.5 hrs they don't say they are closed on weekends They won't let your review the course after you take it to study How are they still in business??

  360 Training, Inc.

  Date: 10/05/2022

  We trust this message finds you safe and well.We apologize that youve had a negative experience with the training program you have signed up for and we would like to request an opportunity to explain things further.The ******* hours of operation are Monday to Friday from 7AM to 8PM Central Time and it is included in the exam player which is clearly communicated to all learners prior to connecting with our online proctoring service, we also take this opportunity to inform to our proctoring hours are public information on all our marketing pages. Please visit the following link to review https://www.360training.com/course/ansi-cfp-accredited-food-manager-certification-exam-******* We apologize for the inconvenience that it may have caused when our operations on Monday were closed. Rest assured our operations are back to normal and we have proctors available to assist you.All of our courses are set to be not reviewed once completed however, we do allow learners with completed ********************** Principles to review their course once we receive a request. we have also made a take for a senior support associate to contact you within the next 24hours to help guide you further. We again thank you for giving us an opportunity and if you have any concerns, please do not hesitate to reach out

• Review fromJoseph P

  Date: 09/23/2022

  1 star
  The questions and answers seem to be written by a bot or someone who learned English from a 5 year old. The site will also make you spend 90 seconds to read one sentence before it will let you advance. The chapter assessments make you spend 90 seconds per question. Will not use their products ever again!!!!

  360 Training, Inc.

  Date: 09/27/2022

  Dear ******! We trust this message finds you well; we would like to take the opportunity to thank you for using 360training.com for your training needs, we value your feedback and would like to assure you that our training content and it's materials are structured exactly in accordance with the guidelines set by respective regulators. We will have a senior representative from our customer support team contact you within the day to request additional information regarding your concern. Thank you.

• Review fromVera M

  Date: 09/20/2022

  1 star
  Charged me twice for the course. They Waited long enough to respond back to complaint and then claimed that I had it in my files and that to get a refund too much time has passed. No kidding it was in my files, I paid twice for it and the second time it went through, because I thought that this company will do what is right. I mean it was $30, but it became principle now. I was always a loyal customer and recommended it to so many. Never again!

  360 Training, Inc.

  Date: 09/24/2022

  Dear ****,We trust this message finds you well; our records do not reflect that you have signed up and paid for any courses twice using your student account profile username: ************************** if you still feel you have paid for the same courses twice we request you to contact our customer support team at ********************************** for immediate assistance. We have also assigned a senior representative to contact you Monday for further assistance. Thank you for choosing 360training.com for your training needs.

• Review fromJennifer D

  Date: 09/19/2022

  1 star
  What in the world of scams. I called to get assistance for the test and after an hour of being on the phone with the rep he couldnt help me launch my test so I wasted half of my day trying to take this test. Then i had to get a new computer the next chance I had a free day off and they said now I need to repay for the course because it expired.... so they want me to repay for the course because they couldnt help me figure out how to launch their test???? This company is the biggest joke, please go elsewhere to get your certs!

• Review fromRyan N

  Date: 09/01/2022

  1 star
  I purchased osha 30 but was told it expired when i went to take the course. I was not told at any point that i had 6 months to take it. They would not give me my money back or give me a credit to the next one either

  360 Training, Inc.

  Date: 09/07/2022

  Dear *********************,We trust this response finds you well.Thank you for choosing 360training.com as your training provider and allowing us an opportunity to explain 360training course access period and Regulations regarding the course you have signed up for.After carefully reviewing our records we were unable to locate an account using email address: ******************** used to draft this review however, we do see records showing an **** 30 Hour Construction Industry Outreach purchased on 9/30/2020 and started on 12/2/2020 under your full name.If above mentioned details regarding your account are correct, we respectfully disagree with your claims that we are not allowing you to complete your course; or didnt inform you regarding **** course validity.Given the opportunity we would like to inform you that we 360training.com are a regulatory and compliance organization and takes compliance very seriously. That being said, the course you have signed up for is a regulated training program and all guidelines are directly in compliance or rather in accordance with the regulations set-forth by **** "The Regulator". Please be informed it is mandatory for all learners taking the **** Outreach program online to complete within six months from the day it was started as stated on **** Training Requirements located on this link https://www.osha.gov/sites/default/files/****OutreachTrainingProgramRequirements-2019.pdf (page 14 | Class ****************** **** Outreach Training Program class must be completed within six (6)months of its start date.).We would also like to draw your attention to our FAQs portion on our website (https://www.360training.com/course/osha-30-hour-outreach-construction-free-study-guide), It is clearly stated under How Long Does **** 30 Training Course Last? that After enrolling, your course is valid for 12 months, so you can access it any time during this period. However, after the first time you launch the course, **** rules state you must finish it, including the survey, within 6 months..Additionally, heres the link of our refund policy: https://www.360training.com/refund-policy.We again, thank you for your feedback however we will not be able to offer any extensions on your expired course nor do you qualify for any refund or credit. If you need any further assistance please feel free to contact our customer support team.