Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an online course from this company. I had previously completed a course through them a couple years ago. In signing into the new course, it will only give me access to the old courses I've already completed. In almost an hour of chat and phone conversation with technical support, I followed all their instructions (multiple times) in trying to access the course. They were unable to help and claimed I was clearing my browser incorrectly or signing in incorrectly. I even let them send me a link and reset the password for me and I signed back in using their password. It continued to only show the old course links. I asked for a refund because I couldn't access the class and they told me the refund time had expired. They closed and deleted the chat before I could copy it. Both the chat and phone representatives refused to escalate the claim so it could be refunded, they just kept insisting I was trying to access it incorrectly, despite me using their login info, provided by them today. At this point I would like a refund. I paid for a service and have not been able to access it, despite an hour of trying their troubleshooting methods to fix the glitch. I would prefer not to continue my relationship with this company or take a course through their site. I am asking for a refund of the $138 cost of the course since I am not able to access it.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February I did my OSHA 10 training as mandated by my employer, passed the course and recieved my certification. They are supposed to mail out my certification card that I need to show my employer. I checked my mail every day for a month and never recieved it. I got busy with work and figured the e certificate I recieved was good enough to prove completion and promptly forgot about it. Later my employer Is requesting it and told me only the card will prove I passed. I email 360 training that I never recieved my card and they tell me they never got it back from **** so its not their problem. They wanted me to pay about 89 dollars to replace the card I never recieved. Keep in mind I can only replace it once! They do not ship this expensive card via tracked mail and have no way of verifying delivery. They haven't proved to me they even shipped it, so for all I know they are just trying to scam me for 89 dollars, plus 20 dollars if I want it to be shipped with tracking so they can't do that again. I cannot control how they ship it and they can't prove I actually recieved it to charge me this money for a problem that is out of my control. They stopped responding to my support requests and clearly dont care about fixing a problem they they basically set up. I dont have much else of a choice other than pay into their scam right now so I would like a refund for $110 unless they do the right thing and actually deliver what I paid for.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a flagger course online because they said they were accredited and its not accepted anywhere so I had to go and do another online training course and they will not give me my money back

  Business Response

  Date: 06/17/2025

  Dear ***** *********,
  
  
  I hope you're doing well. Thank you for reaching out to us and sharing your feedback. We understand the importance of ensuring that a course meets your specific certification needs, and we appreciate the opportunity to clarify this matter.
  
  At 360training, we are committed to transparency and compliance. The Traffic Control and Flagging Online Training you purchased is designed to provide educational knowledge aligned with **** standards for self-development purposes. While it does not serve as a formal certification or licensing program, it offers valuable training that can enhance your understanding of Traffic Control and Flagging. This information is clearly stated on our website to ensure learners have accurate expectations before enrolling.
  
  We encourage all learners to review course details carefully and verify requirements with their employer or relevant regulatory body to ensure the course aligns with their specific goals. If you have any further concerns or need assistance finding a course that meets your certification needs, we are happy to help.
  
  As for the refund, it is stated on our refund policy, if a certificate of completion has been requested or has been issued, purchase will no longer be eligible for refund. For reference: ****************************************************
  
  Thank you for your time, and we appreciate the opportunity to support your learning journey. If there is anything else, we can assist you with by sending us an email at ************************************************************.
  
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: ************************************************************
  Support Ticket Follow-Up: *********************************************************
  

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the course on 7/31/2024 and did as they asked, I finished the course.. the affidavit was sent twice, I chatted with their support multiple times and they kept on giving me the run around with "ticket number" to expedite the issue and was promised multiple times I would hear from them within 48 business hours .. I've waited almost a year and the issue continues! Today I've told them I can no longer wait cause my employer wants the certificate/card for the course I've finished almost a year ago, and since I was given another "ticket number" I ask for a refund and apparently they can no longer refund cause of their policy when it's their fault and not the customer.. I would like what I've paid them so I can go and get my course some place else where they are serious about other people's time please ..! I would understand if i was at fault but that's not the case, I shouldn't be sending personal info over and over again specially when it's all in an email attachment..

  Business Response

  Date: 05/19/2025

  Dear **** ****,
  
  I hope this email finds you well. Thank you for reaching out to us. We take all feedback seriously and appreciate the opportunity to address your concerns further.
  
  After a thorough review, we confirmed that a support ticket (ACS-180140) was created on April 30, 2025. At that time, the course was not marked as completed because we werent able to locate the required affidavit on file. Our team reached out via email to request the necessary documentation, but we did not receive a response. We cannot proceed with issuing a certificate without all required compliance documents.
  
  That said, we have verified that the course itself was completed. Per our refund policy, once a certificate of completion has been issued or requested, the course becomes ineligible for a refund. Our full refund policy is available at: ****************************************************.
  
  360training is a regulatory and compliance training provider, and the course in question falls under a regulated program. We are required to adhere to strict standards and documentation requirements set by **** and other governing bodies.
  
  If you can provide the missing affidavit, we can finalize your certification promptly. Please email the document directly to ********************************** with your full name and ticket number for faster processing.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OSHA 30 hour training purchased 4/29/25 Course content is time locked meaning you cannot skip. **** mandates the course require 30 hours. Course work was completed in 22.5 hours. Representatives fail to acknowledge or even look into system faults in the time. They would not entertain a refund and essentially told me to sit a wiggle my mouse until my timer reached 30 hrs

  Business Response

  Date: 05/20/2025

  Dear ***** ******,
  
  We hope this message finds you well. Thank you for reaching out and giving us an opportunity to address your concern.
  
  We understand your frustration regarding the seat time on the course. 30 hours is not the duration of the course. It is the required seat time on the course and one of the requirements for course completion. You also need to complete all modules and pass all the quizzes as part of the requirement. The length of time to finish the training is still depends on your pacing. There is a page timer for each slide to make certain that the information a leaner should receive is thoroughly communicated and absorbed. The timing is meant to simulate the SEAT TIME when this training is given in a classroom setting. 
  
  As per checking on our records, you completed the course on 05/10/2025. We've mailed your DOL card on 05/15/2025 to ************************************************************************************
  
  We value your patience and understanding as we work to resolve this matter. Do not hesitate to contact our customer service team if you need any additional help.
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: ************************************************************
  Support Ticket Follow-Up: *********************************************************
  

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Case: RF_22716 I made a purchase for a course on 08/22/2024. It was the incorrect course. I called and cancelled. They never sent me a confirmation. I called in on 03-10-2025 and explained, the *** promised a FULL refund without exception if I purchased the correct course immediately with ***, which I did. These calls are recorded and can be investigated. They later refused to give me a refund. I was misled twice first by verbally confirming cancellation of my first order and second by promising a full refund and later recanting. I was also coerced into buying another course or I would not receive any refund.The company has been grossly negligent in handling my case. They have delayed and offered generic responses. I would truly appreciate your help, thank you.

  Business Response

  Date: 05/14/2025

  Thank you for reaching out and allowing us the opportunity to address your concern.
  
  Based on our records, the original course purchase was made on August 22, 2024. We did not receive any communication within the standard 3-day window following the purchase, which is typically the qualification for a full refund on incorrect course selections.
  
  You contacted us on March 10, 2025, outside the refund eligibility period, regarding the course purchased. During that call, our representative intended to assist you with a resolution and advised that purchasing the correct course could support a full refund. We understand how this may have led to some confusion and set the expectation that a full refund would be issued.
  
  While our standard policy allows for a partial refund in cases outside the refund window, we recognize the miscommunication and the inconvenience this has caused. As a one-time exception and in the interest of resolving this matter, we will be issuing a full refund for the **** 30 Construction course purchased on August 22, 2024. This refund will be issued to your original payment method and should reflect within 7 to 10 business days.
  
  We are committed to continuous improvement and will take this opportunity to review the situation internally to help ensure future interactions are even more clear and helpful.
  
  Thank you again for your patience and for giving us the opportunity to make this right. If you have any further questions or need additional assistance, please feel free to contact us at ************************************************************.

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid 360 training for two separate trainings, OSHA 10 course which I have received, but I also took their SST 10 Course to complete my training combined with my OSHA 30 and SST to obtain my SST card for NYC construction. I have tried to contact 360 training about 25 separate times, through email, calling, and their chat hotline on their website. Every single time I contact them I am ignored and they say that it will be done within 24 hours. 360 Training has not approved my affidavit for my SST training and refuses to return my calls and get back to me regarding my affidavit. Ive sent emails to every department on their website, and nobody has reached back. I spent 250 dollars to obtain this certificate which was the last thing I needed to start working. 360 Training states they have 7 days to approve your certificate and will ship your card within two weeks. Neither of these have happened in three weeks now. I will soon have to take action and go through another site or in person training to receive my SST10 certificate to begin working the job I have waiting for me. Ive used multiple different training sites before to obtain certificates and I have never waited this long for my cards, and in fact they shipped their OSHA 10 card immediately. Doing my research online, I have seen many people complaining about the same thing 360 Training is doing to me, and this is where I learned that I could make a BBB complaint. I desperately need to start working and 360 training is about to make me spend another ******* dollars to obtain this certificate I already paid them for, and they havent followed through with their promises. Ultimately I am just trying to obtain my certificate.

  Business Response

  Date: 05/14/2025

  Hi ***** ********,
  
  We hope this message finds you well. Thank you for reaching out and giving us an opportunity to address your concern.
  
  Your patience throughout this process has been greatly appreciated as we coordinated with our Regulatory Team to ensure full compliance with the NYC DOB Training Connect Portal requirements.
  
  After thorough checking, I can confirm that your completion certificates for both the Fall Prevention and Drug and Alcohol Awareness training courses have been successfully processed. Your Worker Site Safety Training (SST) card will be mailed next week at ************************************** 
  
  While youre waiting for the physical card to arrive, weve attached a soft copy of your SST card for your immediate use. We hope this will help support your employment requirements in the meantime.
  
  We recognize that the process took longer than expected, and were actively improving our systems to streamline future processing times. If you have any questions or need further assistance, feel free to reach out to us at ************************************************************, were here to help.
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company I purchased the training from was Hard Hat Training - The course I purchased was ****** OHV (UTV,ATV)- The date Purchased was Oct 28, 2024 at 4:07 pm - The costs of the course was $99.00 Canadian funds.- Receipt #****-8149 - One year to complete.- 360 Training has taken overt the platform and changed the course time lines and customer agreement form.- Went to complete the course on March 26th 2025 signed in and was unable to complete due to an expiry date of January 15th, 2025.- 360 training can not provide the agreement that was signed by me at the time of my purchase and is not honoring the course under the one year to complete in the agreement before their take over.- I would like the course re-instated so I can complete the course and gain my certificate as per the original agreement.

  Business Response

  Date: 04/30/2025

  
  Dear ***** ******,
  
  I hope this email finds you well. Thank you for reaching out to us. We take all feedback seriously and appreciate the opportunity to address your concerns further. I investigated your situation, and I see it here that you reached us via phone call and email . Our representative also sends you our terms and conditions on 3/28/2025. 
  
  Before we migrated all accounts to our upgraded ******************* System (LMS) on November 15, 2024, we emailed all learners with a reminder to complete their courses to avoid losing progress. We also clearly explained that any course not finished by that date would reset in the new LMS, and learners would need to start over. After the migration, a 60-day window was provided to complete the training on the new platform.
  
  On that same email, our updated terms and conditions were also included on that email, and those key updates are:
  
  You now have 3 attempts to pass the final exam with a score of at least 70%. If not passed, re-enrollment is required.
  Access periods are now 60 days instead of 365.
  Practical exams will no longer be downloadable via LMS but can be accessed on our updated website.
  
  Please see attached email that we sent out. Thank you for your feedback this will help us to improve our advertisement as well as costumer experience.

  Customer Answer

  Date: 05/06/2025

  Complaint: 23231237
  
  I am rejecting this response because:

  I had an agreement with Hard Hat training not 365 Training. As 365 training stated in their message, they changed the terms from 365 days to 60 days to complete the training.

  That is not what I agreed to upon purchasing the training, that is changing a binding agreement.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction took place February 2nd, 2025. I purchased 4 states requirement courses for practicing as a loan officer from a company called Mortgage *********************** They are owned by 360 Training. I followed the entire process to purchase these courses, including reading terms and conditions, looking for verbiage regarding how long the courses were available and the only reference to a timeline states: "4. TERM. Every 360 Course has an expiration date. Unless indicated otherwise in the 360 Course, each 360 Course License will expire one (1) year after it is licensed by You." Upon calling the company on Friday, April 11th to confirm this, I was told the classes were only available for 90 days. I escalated this because there is no where in the buying process or in the frequently asked questions where this information is available. This lack of full disclosure is unethical. I have escalated it twice now, requesting they at least give me 90 more days, and it is still not being honored. My request is that they either refund me, or give me an additional 90 days, AS WELL AS UPDATE THEIR WEBSITE to reflect this 90 day time limit being visible BEFORE a customer is allowed to purchase.

  Business Response

  Date: 05/14/2025

  Dear Ms. ******* ******-******,
  
  Thank you for reaching out and bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced.
  
  We strive to be transparent with all course-related information, including access duration. The validity period for each course is clearly stated on our website: You will receive course access for 3 months from the date of purchase. You can log into your account at any time (24/7) to complete this course within those three months.
  
  Additionally, each course displays a visible countdown timer indicating the remaining days and hours for course completion.
  
  Our Terms and Conditions also state: 4. TERM. Every 360 Course has an expiration date. Unless indicated otherwise in the 360 Course, each 360 Course License will expire one (1) year after it is licensed by You.
  
  That said, we understand that situations can arise, and as a valued customer, we have approved a one-time re-enrollment for the following courses:
  2 Hour CA-DFPI (**********) Pre-Licensing Online Course #*****
  2 ******* (********) SAFE Pre-Licensing Online Course #*****
  4 Hour AZ (*******) Pre-Licensing Online Course #*****
  
  Access to these courses has been extended and will remain available to you until July 16, 2025.
  We appreciate your understanding, and please dont hesitate to reach out if you have any further questions or need assistance.
  
  Thank you!
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: ************************************************************
  Support Ticket Follow-Up: *********************************************************

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******-******

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed my Texas All Lines Adjuster course on 3/29/25. I submitted my proctoring affidavit as required to the email listed on the document. It has now been four days since doing so even though their website states that it will take no more than 24 hours. I am unable to apply for my license until they update this. They claim they do not report your completion of the course to the ***** of Insurance until they approve your affidavit. I also had numerous issues throughout the course with typing errors, and when taking the exam there were multiple topics that were included on the test that were not included in the course. I also have an open case with their support team due to having numerous questions on my final exam that were incorrectly graded as questions were marked wrong when I chose the correct answer. They told me numerous times that their support team would get back to me within 72 business hours and it has been nearly 2 weeks since I first spoke with them about this complaint. I truly wish I wouldve seen other reviews before I bought a course from them and I 100% do not recommend anyone ever use 360training. Their support team claims that they escalate your concerns to the appropriate team, but you never ever hear a response back. If they continue to not report my affidavit that I gave them an update my course I will be filing an official complaint with the departmentinsurance as this is an approved course that they recommend and I feel as if they are just scamming future agents and adjusters. Although Ive completed the course, I think that I should be refunded some if not all of the amount I paid for the course due tothe promises that they made not being fully fulfilled. Their return policy is predatory in a specifically worded so that if you have any issues with their company and the product they provide, you cannot receive a refund.

  Business Response

  Date: 04/29/2025

  Dear Summer *********,
  
  We hope this message finds you well. Thank you for reaching out and giving us an opportunity to address your concern.
  
  We appreciate your patience as we worked with our Regulatory Team to ensure that we will report your completion to the state. We understand how important it is to apply for your license. We sincerely apologize for the delay and not giving you an update. At **************************, we are committed to providing high-quality regulatory and compliance training, and we take all customer feedback seriously. Rest assured that this will not happen again in the future.
  
  As per checking on our records, your course has been marked as completed and reported to the state. 
  
  We value your patience and understanding as we work to resolve this matter. Do not hesitate to contact our customer service team if you need any additional help.
  
  For further assistance, please reach out to us through the following contacts:
  
  General Support: ************************************************************
  Support Ticket Follow-Up: *********************************************************

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Summer *********