Business ProfileforU.S. Money Reserve Inc.

Money was sent to US Reserve at the beginning of December, 2023, for a 1 ounce gold coin. They said they would ship via **** and that I could track my order. The coin had not been received by the 25th of December, so I called and they said that *** had attempted delivery twice, but no one was home to sign. That was untrue, as someone was home at all times, and no Attempted Delivery form was left by **** as their norm. I did try to track the package, according to the number that they gave me, and there was no record of that number. They told me to wait another two weeks, but the coin never was delivered, or attempted. I called again and was told that they could attempt to send the coin again, this time by ***** registered mail, with a tracking number. They stated that I would have the coin within two weeks. Two weeks later I called again, and this time they told me that the coin had been mailed and it was out of their hands. They said that my next steps were to call the post office and deal with it myself. As a former postal employee, I am familiar with the system and know the correct questions to ask. The post office has no record of an attempted delivery or a package by that tracking number being mailed. All of my questions to the US Money Reserve go unanswered and they basically are saying that the problem is mine to solve. I feel like they have my money and they don't really care if I get my coin. It's been nothing but the runaround since my first call to complain.