Complaints

This profile includes complaints for Peddle, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Peddle, LLC

  3800 N Lamar Blvd Ste 230 Austin, TX 78756-0003

  
• 

  Peddle, LLC

  3800 N Lamar Blvd Ste 230 Austin, TX 78756-0003

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a vehicle salvage yard. My mother was involved in accident and her vehicle was totaled. It was in the tow and storage yard 5 days. When i received a quote from Peddle it was only 925, so i told them i will use another company. They asked what other companies are quoting and i said one quoted 1000, so they changed their quote and raised it to 1000. I confirmed 3 times that they would be paying me on the spot and that it was $1000, and they said yes everytime and did NOT inform me of any other details. I met them at the tow yard and i confimred a 4th time. i said before i pay $900 to get my vehicle out of tow lot, you are paying me $1000 and again they confirmed yes. As soon as i did this they lowered price to $650 because the crooks knew i had no choice at that point but to take their offer. So i lost $250! Had the quoted $650 in the beginning i would NEVER have used them! Or had they informed me in the beginning that the quote is $1000 but subject to change later, i would NOT have used them, etc! This was a wrecked vehicle. They are a salvage yard. its being sold as is condition. They are crooks and criminals and they belong in jail ripping off an 80 yr woman! At minimum this ad needs to be posted so that they cannot *** others out there!

  

  Business Response

  Date: 03/06/2025

  Hi ****,
  
  We sincerely appreciate you sharing your experience and understand how frustrating this situation must have been for you and your mother. We want to assure you that transparency is important to us, and we never intend for a customer to feel misled during the process.
  
  When an offer is made, it is based on the details provided at the time. In this case, multiple offers (3) were submitted with varying information, including discrepancies in mileage and vehicle's interior condition. Since the vehicle was non-running, the mileage needed to be marked as unidentifiable, and our carriers had to update the offer upon inspection to ensure it accurately reflected the vehicles condition. This process aligns with our terms and conditions, which require that final offers match the actual state of the vehicle at pickup.
  
  I understand that this was an unexpected change for you, and am sorry for the frustration the offer adjustment caused both you and your mother. If you have any additional details youd like us to review, please reach out to our support team. We appreciate your feedback and the opportunity to improve.

  ***** ******
  Manager
  Peddle

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 27th I called Peddle in order to sell my vehicle since they say they pick up junk cars. They asked about the mileage and I said it was in the range of 161k-163k miles since I didnt have the exact number while during the call. They said ok. When they quoted everything out to me they said theyd buy my car for $555 and I have an email to show that was the quote offer based on the information I gave them. The following day Im expecting pick up from 11:00 am-3:00 pm. Tow truck driver gets in a little late but that Im wasnt a big deal. I show him the car he said Peddle had it as my car as in undriveable condition but he corrected the description and made it drivable since it only has to be drivable within a few millimeters. He also told me I may get more money back since everything I said on my end checked out and the car was in driving condition. Next thing I know hes informing me that the $555 they offered me was brought down to $265. I asked him why and he said the Peddle *** told him it was based on the mileage. I said how I told him the car had between 161k-163k miles on it. The actual mileage which I took a photo of was for ******* miles which is what I said it was based on the estimate they gave me. Its not like I said it was $150k and I was 10k off which I could see why they would adjust the pricing. It was within the range I said and they only gave me $265 for the car. Based on the other complaints listed this seems to be a reoccurring theme that should be investigated! Especially since they tell you at the last minute knowing you need your car scrapped in a timely fashion. This was not a great experience for me and i definitely see a trend of ripping people off based on former complaints. I have receipts if there is an ongoing investigation.

  

  Business Response

  Date: 03/06/2025

  Hi *******,
  
  We appreciate you taking the time to share your experience, and I'm sorry to hear that the final offer wasnt what you expected. I understand how frustrating it can be when an offer changes at pickup.
  
  At Peddle, we strive to provide accurate quotes based on the details provided during the initial offer process. However, per our terms and conditions, our carriers confirm the vehicles condition upon inspection and may update the offer to reflect any discrepancies. In this case, it looks like the carrier made an adjustment after reviewing the mileage and condition on-site. I understand that this was disappointing, and apologize for any frustration this update caused.
  
  If you have any additional details or documentation youd like us to review, please dont hesitate to reach out to our support team at ************. We appreciate your feedback and the opportunity to improve our process.

  ***** ******
  Manager
  Peddle

  Customer Answer

  Date: 03/07/2025

  Complaint: 23004299
  
  I am rejecting this response because:

  I was told the condition of the car was fine  by the representative that picked it up. When I asked why my offer was low I was told the mileage. When I called on Thursday Feb 27th I said my mileage was in the range of 161k to 163k miles. As shown in the attached photo the mileage was ******* miles. The person that picked up the car said it ran better than what was described and my offer was still cut in half. I need to understand why that happened because based on the reason given the offer shouldnt have changed since I was told the car was great except the mileage and the mileage was within the range I reported. Taking half off the offer does not make any sense based on the reasoning you all provided so I need a better explaination as to why the $555 offer was cut in half. 

  
  Regards,
  
  ******* *******

  

  Business Response

  Date: 03/14/2025

  Hello *******,

  We sincerely appreciate you reaching out and sharing your concerns. I understand how frustrating it must be to receive an offer adjustment, especially when the condition and mileage seemed to align with your initial report.
  
  After reviewing your case, we found that the mileage was submitted as 0 during the offer process, which impacted the initial offer of your vehicle. We recognize that this may have been an error, and we are addressing it internally to improve clarity in our process moving forward. I apologize for any  I apologize for any confusion and frustration this may have caused.
  
  That said, I want to ensure we do right by you. In good faith, we are issuing you the remainder of your original offer which will be $290. You will receive a call from one of our seller support team members shortly regarding the next steps to receive this payment.
  
  We truly appreciate your business and your feedback, as it helps us improve the experience for all our sellers. If you have any further questions, please dont hesitate to reach out.
  
  ***** ******
  Manager
  Peddle

  Customer Answer

  Date: 03/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************************************** Issued a Bounced Check and Refuses to Reissue Payment Problem Description:On December 31, 2024, I received a check (#******) from Peddle LLC for $790 as payment for selling my vehicle.On February 8, 2025, Peddle instructed me to submit my banking details for direct deposit via an Airtable link.On February 10, 2025, I received confirmation from Peddle that my bank transfer instructions were received.Despite this, instead of depositing my payment, Peddle issued a check (#******) for $790, which bounced ("Refer to Maker") when deposited into my **************** ********** bank, ****************, officially confirmed that the check was returned unpaid, and they provided an official document stating so.Attempts to Resolve the Issue:February 18, 2025: Peddle requested front and back images of my documentation, which I provided.February 19, 2025: I followed up after no response.February 20, 2025: Peddle falsely claimed that the check was successfully cashed and refused to issue a new payment.I also filed a complaint with the ************************************ (****) for further investigation.Resolution Requested:Peddle must issue my $790 payment immediately via direct deposit, as originally instructed.If Peddle continues to claim the check was cashed, they must provide clear documentation showing where the funds were deposited.This issue has caused unnecessary financial hardship, and I expect an immediate resolution.Supporting Evidence (Upload These Files):? The bounced check notice from **************** ? The image of the original check (#******) issued by Peddle ? Emails from Peddle confirming my banking details for direct deposit ? Screenshots of my conversations with Peddle support

  

  Business Response

  Date: 02/26/2025

  *******,
  
  Thank you for taking the time to bring this to our attention and for your patience as we continue looking into this matter. I understand how frustrating this situation must be, and I sincerely apologize for any inconvenience the payment issue has caused.
  
  Our records indicate that check #****** in the amount of $790.00 was successfully cashed and the funds cleared our account on 01/03/25. However, we recognize that you received a notice from **************** indicating Refer to Maker when attempting to deposit the check again on 01/17/25. Based on the document provided, this was flagged as a Duplicate Presentment, meaning the check had already been processed by *****************
  
  To ensure full transparency, we are currently awaiting a letter from ********** to confirm that the funds from this check have not been returned to Peddle. As soon as we receive this letter, we will share it with you so you can present it to **************** for further clarification.
  
  I truly appreciate your patience while we finalize this investigation. We want to help resolve this as quickly as possible for you.
  
  ***** ******
  Manager
  Peddle

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 27, 2024, I sold my truck to Peddle with an accepted offer of $1,720. A subcontractor tow truck picked up the vehicle, despite being told Peddles stated policy against using subcontractors. I was never paid for the truck.On January 13, 2025, Peddle emailed me, notifying me that a check had been sent, but I never received it. The check was subsequently voided, and they initiated an ACH deposit instead. On February 6, I received notification that the transfer had been sent, but more than four days later (well beyond the standard 1-3 day processing time), my bank has no record of the ************** has now been nearly two months, and I have yet to receive payment for my truck, which it was effectively stolen.

  

  Business Response

  Date: 02/17/2025

  *******,
  
  I sincerely apologize for the inconvenience youve experienced with the delay in receiving your payment and for any frustration this situation has caused. Ensuring a smooth and reliable selling experience is our priority, and we regret that this process did not meet expectations.
  
  To clarify the timeline, a check for $1,720 (Check #*****) was originally processed on January 13, 2025, and sent to the address provided. When it was confirmed that the check was not received, we placed a stop payment on February 6 and sent you an *** direct deposit form on February 5. Unfortunately, our finance team received notice on February 13 that the bank transfer processed on February 6 was returned due to incorrect account information.
  
  To resolve this, we re-sent the *** form, and the payment was successfully processed on February 14, 2025. Based on standard processing times, you should receive the deposit no later than February 18, taking the weekend into account. Please contact us if you do not receive the funds by then, and we will ensure this is addressed immediately.
  
  Additionally, we appreciate you bringing the subcontractor pickup concern to our attention. Our internal account management team has been made aware of this and will be addressing it with the carrier.
  
  Again, we apologize for the experience and appreciate your patience while we work to make this right. If you have any further concerns, please dont hesitate to contact us.
  
  ***** ******
  Manager
  
  

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Peddle LLC from researching reputable online car buyers in late January 2025. After lengthy questionaires and interviewing process I was given a guaranteed offer for my 2014 ****** Maxima car. They stated a tow truck company would come inspect the car and issue me a check on the spot for the car and title. This process seemed easy and very proficient. Took all of maybe an hour. They arrived on time as promised on 2-1-25 with a check from ********** (I verified bank) for the agreed amount and away they went. I deposited the check using online deposit since I am in ******* and the bank only locations are in *****. 4 days later I received notice from my bank that check had been returned ***. This happened today 2-10-25 and I have yet to hear back from Peddle so I called ********** and they were only able to verify if the funds for check written were available in the account. Guess what?? They stated the funds were not available!! I was advised to try and contact Peddle again to see why but this has already caused other checks I have written to bounce and so much stress and time I dont know what else to do.

  

  Business Response

  Date: 02/17/2025

  ******,
  
  I'm sorry to hear about your experience with the delay in payment, and appreciate you bringing this to our attention. I understand how frustrating payment issues can be, and we want to help resolve this for you as quickly as possible.
  
  After reviewing our records, I can confirm that the check issued to you for $840 was successfully cashed, and the funds cleared our account on 2/5/25. Additionally, as of 2/12/25, ********** has confirmed that the funds have left our account and have not been returned. If youre still experiencing issues with your payment, wed be happy to look into this further. Please provide any documentation from your bank showing the returned payment, and our team will assist you in getting this sorted out.
  
  We also see that our customer support team has been actively trying to reach you and spoke with you on 2/12/25 regarding this matter. Please dont hesitate to reach out to us directly so we can continue working toward a resolution.
  
  Thank you for your patience.
  
  ***** ******
  Manager
  Peddle

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary: PEDDLE STOLE MY CAR Peddle took my car, but never paid me any of the promised purchase price. END OF SUMMARY. Online company Peddle, LLC (**) agreed to buy my old car for $315 and tow it away. I didn't realize that Peddle would pass me to a different company. The day before the scheduled pick-up, Peddle called and told me that a junkyard (SCV Recycling) would be towing the car. The first time I learned that SCV (and not Peddle) was buying the car is after the tow-truck driver arrived to take the car and presented my with a Bill of Sale, where SCV was the buyer. The tow-truck driver told me that ************* had (purportedly) just then paid me via Zelle, but that it often takes a few minutes to show up in my account. At this point, I still trusted Peddle and SCV. I signed over title and let him tow my car away. I've made numerous calls to Peddle, as well as various calls to SCV and my bank, which handles my Zelle account. *** gave me a confirmation number for the purported funds transfer. My bank has researched the supposed Zelle payment, both informally and later through a formal investigation. But my bank was unable to locate the money that Peddle and SCV claims was sent to me via Zelle.Two different Peddle employees were responsive, telling me that it was important to me that I get paid and, knowing that *** gave me a Zelle confirmation number, promised that if it required that Peddle send a second payment, that Peddle would do so. I've promised that if I were to receive a duplicate payment that I'd send one back. But Peddle broke its promises to ensure that I receive $315 and now tells me that I have to deal with *************. But *** also breaks its promises. *** promised to call me back and never did. A Peddle employee told me that *** did the same thing to him (promising to call back, but never did).It's now 14 days later and I have never received any money. I'm unaware of anyway practical way to get paid.

  

  Business Response

  Date: 02/13/2025

  *****,
  
  I sincerely apologize for the delay in receiving your payment and appreciate your patience while we worked to investigate this issue further. Our goal is always to ensure a smooth and reliable transaction for our sellers.
  
  After following up with the buyer, SCV Recycling, they informed our internal account management team on 2/12/25 that their initial Zelle payment attempt failed. They have since attempted to resend the payment on 2/12/25 with confirmation number p6p15gtxp for $315. We have also received a receipt from the buyer confirming this transaction and attached it here for your reference.
  
  If you are still unable to locate the payment in your account, please reach out to us directly so we can assist further. Thank you for bringing this to our attention, and we truly appreciate the opportunity to resolve this matter for you.
  
  ***** ******
  Manager
  Peddle

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bait and switch! Peddle made an offer to pickup a 2002 *** 325xi that had no wheels and the key was missing. The offer was for $380 and I was told by Peddle to have my title signed and notarized. I paid $20 to have the title notarized and when the tow truck came to pickup the *** they would only pay $75. To have my title signed back into my name would cost $90 so I let the tow truck take the car. The towing company told Peddle the car was a shell and that's why the offer was changed. This is a lie and I have photos of the care being picked up. To add to the problem the towing company/auto sales refuses to send me a photo of the title after they applied their signature for my records. The first complaint I filed with Peddle was at 6pm and I was called back the next day at 930am and was told the investigation was complete. Not much of an investigation, this whole deal seems real shady.

  

  Business Response

  Date: 02/11/2025

  *****,
  
  I apologize for the negative experience that the offer adjustment caused you and your son and appreciate you bringing this to our attention. Our goal is to ensure a smooth and transparent process for every seller.
  
  When an offer is made, it is based on the details provided at the time of submission. If the actual condition of the vehicle differs at pickup, buyers do have the right to renegotiate per our terms and conditions. I understand that this can be frustrating, and sincerely apologize for any inconvenience this caused.
  
  I also understand your concerns regarding the title, and while the buyer has already processed and crushed the vehiclemaking the original title unavailablewe did provide a Sold Confirmation Letter as documentation of the sale of tge 2002 *** 325. Additionally, our team did offer compensation of $50 to cover your notary costs and any inconvenience, which remains available should you wish to accept it.
  
  If you have any photos of the vehicle at the time of pickup that you would like us to review, wed be happy to take another look. Please feel free to reach out, and well do our best to assist further.
  
  Thank you for your feedback, and we hope to make this right in any way we can.
  
  ***** ******
  Manager
  Peddle

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accepted an offer from peddle for my 2006 325i in late august of 2024 (08/24/24). The third party contracted to pick up my vehicle was ********************************** of ************. Prior to pick up I spoke on the phone with a representative of Peddle to inform them of my out of state address that I wanted payment sent to. they offered me $500 for my vehicle, a number not mirrored on the offer I received, they took confirmed all of my personal and contact information and I thought it was all set. I have not received payment for my vehicle, and have been calling peddle multiple times a week for multiple weeks now. I have been told that I will receive a phone call from a supervisor multiple times, I have been told that Peddle is simply waiting for to hear back from the third party account manager, all to no avail.

  

  Business Response

  Date: 02/03/2025

  Dear *****,
  
  Thank you for taking the time to reach out and share your experience with us. I sincerely apologize for the delay in receiving your payment and understand how frustrating this situation has been for you.
  
  After reviewing the details of your account, we found that your vehicle was picked up on August 24, 2024, with an accepted offer of $340, and we werent made aware of the missing payment until January 15, 2025. Once notified, we followed our internal process to investigate with both our account management team and the buyer to ensure no prior payment had been issued before sending a replacement.
  
  I'm happy to confirm that a check for $340 (Check #*****) was mailed to: ***** ******** at ******************************************************* on January 31, 2025. Mailed payments typically take 7-10 business days, so you should receive it no later than February 14, 2025.
  
  We appreciate your patience while we worked to resolve this matter and apologize for any inconvenience. If you have any further concerns, please dont hesitate to reach out.
  
  ***** ******
  Manager
  Peddle

• Initial Complaint

  Date:01/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Places an order to sell an old junk car. We answered all the questions correctly and then the day before they tell us they are only giving us less than half they guaranteed us. They are a scam. So after paying to notarize the title I'm now stuck with getting a new title or taking less than half what they originally offered

  

  Business Response

  Date: 01/16/2025

  Hello ******,
  
  I appreciate you taking the time to share your feedback with us. I apologize for any frustration you experienced with the offer being adjusted after the condition inspection. I would like to address your concerns and clarify some key points to ensure transparency.
  

  After reviewing your offer, I see that you spoke with a member of our customer support team to address this concern. The ***** S60 had a significant condition discrepancy which greatly impacted the valuation of the car, leading to challenges with the $595 offer amount. A hole in the radiator and damage to the turbo inner core, which rendered the vehicle un-drivable after it was submitted as a driving vehicle. When a vehicle overheats, Peddle cannot consider it a safe and drivable vehicle per our terms and conditions. (********************************************)

  Regarding the title issue, Id be glad to have a member of our Customer Support team reach out to assist with reimbursing you for the duplicate title you now need to obtain. Please note that this would be offered as a one-time accommodation.

  We deeply regret that this experience did not meet your expectations and appreciate your feedback. If theres anything further we can do to address your concerns or clarify the situation, please dont hesitate to reach out to us at ************ or **********************************************************. Were committed to ensuring you feel heard and respected throughout the process.
  
  Thank you for giving us the opportunity to address your concerns.
  

  ***** ******
  Manager
  Peddle

  
  

  Customer Answer

  Date: 01/17/2025

  Complaint: 22805575
  
  I am rejecting this response because: you never asked if it could be driven long distances. We where honest with our answers on the application and you gave a price then only a day before you change the offer. Just still feel it was a scam. And as far as duplicate title you didn't respond to my message back about that so don't go on here and act like you are making it all right because your not. Terrible and rude customer service rep. 
  
  Regards,
  
  ****** ******

  

  Business Response

  Date: 01/20/2025

  ******,
  
  Thank you for your feedback. I truly apologize for any frustration or confusion youve experienced during this process.
  
  I understand your concern regarding the offer change. Our website provides details about vehicle conditions, including the requirement for the car to be drivable long distances. Its stated clearly that the vehicle must be free of major mechanical issues and able to travel safely on roadways. We apologize if this wasnt clearly communicated during your experience.
  
  Regarding the duplicate title issue, I responded to your message, and the $55 payment for the duplicate title is being processed. You should receive it via regular mail within 7-10 business days. I also apologize for any negative experience you had with our customer service - this was reported to our internal account management team. We aim to provide helpful and respectful service, and were sorry to hear this was not your experience.
  
  If you have any further concerns, please dont hesitate to reach out. Thank you! 

  ***** ******
  Manager
  Peddle

  Customer Answer

  Date: 01/21/2025

  Complaint: 22805575
  
  I am rejecting this response because: I'm not taking down the complaint. Because of your company's actions I lost money. It will stay up so that others know before they decide to do business with you company how you handle your business. Now stop trying to get me to take down the honest review 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:01/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/13 Vehicle was sold to Peddle. They subcontracted Quick Auto to retrieve the vehicle. 11/19 Quick Auto took the vehicle from the shop without consent, providing payment or the title to the vehicle. Property was still in the vehicle. I nor Peddle have been able to make contact with Quick Auto to get the $369 dashcamera from the vehicle. Peddle continues to advise "a supervisor will call me back" but I have not received a single return call after calling them 13 times. Documentation of all contact attempts is below

  

  Business Response

  Date: 01/20/2025

  *********,

  Thank you for taking the time to bring this to our attention and for giving us the opportunity to address your concerns. I deeply apologize for the frustration and inconvenience youve experienced with not receiving an update from the buyer in regards to the dash cam. This is not the level of service we strive to provide, and we sincerely regret the delays in resolving this issue.
  
  After our internal account manager reviewed your case with the buyer, they confirmed they were unable to locate the dash cam in the vehicle. To make things right, weve contacted the primary number on your account to request proof of purchase for the dash cam. Once we receive this documentation, we will promptly review and approve reimbursement for the missing item.
  
  I truly appreciate your patience and understanding as we work to resolve this matter. Please dont hesitate to reach out if you have further questions or concernswere here to help. Thank you for allowing us the chance to correct this.

  ***** ******
  Manager
  Peddle

  Customer Answer

  Date: 01/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However the receipt was provided on December 13, 2024 at their request already.   The Email chain and receipt are attached. 
  
  Regards,
  
  ********* *******