Current Alerts For This Business
On February 24, 2023, BBB submitted a written request to Peddle, LLC encouraging them to address the pattern of complaints.
Peddle, LLC responded that scheduling issues can be impacted by weather, traffic, personnel, or human errors. If the issue is caused by a partner in Peddle, LLC's network, Peddle, LLC takes corrective actions to improve customer experience. This includes terminating the partnership agreement with their network partners if the issues become an occurrence.
In regards to consumer offers changing during the pickup process, Peddle responded their instant offers are made sight unseen and uphold the offer at the time of pickup as long as the vehicle is accurately described and no major vehicle components are missing. Peddle LLC's terms and conditions indicate that major missing components could warrant a price adjustment at the time of pickup. Customers are not obligated to accept the lower amount at pick-up and can cancel without any fees. Peddle LLC, notates this under "Seller's Representations, Warranties, and Covenants" in their terms and conditions:
“The Seller represents and warrants that all information provided to Peddle is accurate and legally true, including, without limitation, the following:”.....
(c) “Accurate Vehicle Condition;...” (see our terms for outlined conditions)
“If any information about the vehicle provided by the Seller is found to be inaccurate at the time of inspection or if any major vehicle component is missing or removed, even if not specifically mentioned or asked about during the offer process, Peddle reserves the right to invalidate the transaction, recalculate the Offer or refuse pick up.
Peddle, LLC is working to add this information and is actively working to update its online platform. This is the majority for adjustment of offers at the time of pick up. If customers contact Peddle concerning the adjustment they will review the adjustment and may provide an additional sum to make the offer whole.
Regarding payment issues which include bounced checks, Peddle, LLC will take immediate action from stop-payments on the original check and/or reissue payments to speaking with check cashing and banking institutions to resolve the root of the issue.
Peddle LLC, responded to BBB's concern regarding title transfers stating details are sent to customers on what steps they need to take per their state statutory guidelines to release liability. If one of their partners does not follow guidelines they will take the responsible steps to fix the issue immediately. If the network partner or customers does not follow guidelines Peddle, LLC takes further corrective actions to improve customer experience which can include terminating their partnership agreement. Title transfers may also be delayed due to customers not providing completed title paperwork. Peddle works with their auction partners and DMVs to resolve these issues but often can take longer due to special processes.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I sold Peddle a car on 1/3/2024. They never had the title transferred to their buyer. Now, March 22/2024 I get a certified letter from a towing company in *********** that the car was abandoned and they are coming after me for towing and storage fees. Accrued fees in excess of $395 to date and adding up $22.85 per day for storage for 45 days before they turn it over to the courts. I did file the *** Transfer Notification form the same day of the sale, but towing company says it is my name on the title and I am liable. I called Peddle. They said they cannot do anything about it. I am on the hook for what will be about $1500 and will have to go to court. I would like them to resolve this with the towing company as Peddle are the ones that I sold the car to.
Business response
03/28/2024
*****,
I apologize for the inconvenience you are experiencing with the towing company that retrieved the vehicle after it was abandoned. I would be frustrated if I were receiving pushback from them as well.
Peddle processes titles under our dealer's license as pass-through, and it is the new owner's responsibility to complete the transfer through their local DMV after the sale. Generally speaking, the Release of Liability you completed online should protect you from any liability that occurs after the sale.
Since that is not the case in your situation, I will get this over to our leadership team and ask that they assist in contacting the garage. We will also ensure that you have any necessary documentation in-hand to combat this and any future issues that *** result from this vehicle post-sale.
We will be in contact with you soon, but you can reach our leadership team directly at ************. If unavailable, please leave a message, and they will return your call.
*******************************
General ManagerCustomer response
03/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Peddle made an agree with me to pick up my car. I work and had to rearrange my schedule to have them pick up the car, and I was told they would call to confirm pick up. I recieved one phone call from a blocked number and it rang half a time and they hung up before I even answered. I assumed it must hlnot have been peddle because it always showed on my caller ID when they called. When they never called or showed I called them, and was told they tried to contact me and I would now have to reschedule. So I had to reschedule for nest week, once again rearranging my whole work schedule to accommodate and there is absolutely no reason they couldn't have come today. They did NOT in fact try to get a hold of me. They called one time and isn't even allow me time to answer the phone.Business response
03/11/2024
*********,
I apologize for the trouble you had connecting with the driver to complete the pick-up of your 1999 Pontiac Grand Prix SE.
Our drivers are expected to complete a courtesy call prior to pick-up to verify that the vehicle is still available, and to confirm that someone will be present to meet them for the exchange. I am not sure what caused a breakdown in this process when it comes to your call specifically, but I would be more than happy to send some additional instructions over to the carrier to ensure this doesn't happen again.
I also noticed that you mentioned rearranging your schedule, and we understand how frustrating this can be. If you'd like, you can check with the carrier to see if they offer an unattended pick-up in your area. In these scenarios, you would leave the signed title and keys with the vehicle, and we could deposit the funds directly into your account after pickup has been completed. You can contact our support team at ************, Option 2, if you'd like help setting this up.
Please let us know if we can be of any further assistance.
*******************************
General ManagerInitial Complaint
03/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Peddle sent me an offer of $385 based on my description on 2/26/24. Pickup date from ************* was on 3/4/24. I get a text from ************* on 3/1/24 asking me "Is the Catalytic converterstill attached to this vehicle? As long as the catalytic converter is OEM the offer will remain the same, but if its aftermarket or missing we will drop the total offer between $150-$100" I said it was aftermarket. Why was I not told this by Peddle.com? This comes across as bait & switch & since ************* has my address & probably put 2 & 2 together that Code Enforcement is going after him (that date is 3/5/24) so ************* makes me wait 4 days, springs the lowball excuse via text, i'm out of time unless I request an extension from the **************, I accept the $150 and MAGICALLY ************* can pick the vehicle up the same day within a few hours. Be aware those are ****** direct fit catalytic converters which sell for $900-$1100 EACH. I also didn't receive payment until I responded to the text with photos of the vehicle on the tow truck. The balance due to settle this is $235.00. I also see Peddle.com has a history of similar complaints as BBB.org has pointed out.Business response
03/05/2024
****,
I apologize for the frustrating experience you had with ************* and appreciate you reporting this instance to us.
Peddle no longer permits renegotiations for aftermarket catalytic converters, and we will be issuing a payment for the difference of $235. I will have our customer service team contact you to get this set up.
I have also notified our internal account management team of the issue you experienced, so this can be addressed with our buyer.
*******************************
General ManagerCustomer response
03/05/2024
Better Business Bureau:
Photos of both catalytic converts per ******** & ******* of Peddle.com have also been sent to ********************************* referencing Offer ID: ********. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Offer ID ******** Amount $745 SELLER BEWARE!! If I could leave zero stars I would! I contacted Peddle after receiving an offer on my 2004 ***** Accord of $745. It was running, but not well, as well as a cracked windshield, etc. I arranged a date to have it picked up and on pick up it was found that the title to my vehicle which was in my name (first) and my father's name, was not signed correctly. Pick up was placed on a "soft cancel" which would give me the time to get my Dad's signature in the correct area, while still being guaranteed the offer of $745. Title was overnight shipped to my dad in OR, signed, and overnighter back. Peddle was contacted and another pick up date scheduled. This time the tow truck driver called me the night before to have me text a copy of the title front & back to show it was signed by my Dad. I sent her that, along with a copy of both IDs. Pick up was again canceled by Peddle. Now "another signed document" was needed?! NOW FRUSTRATED! A signed title is all that's required for an ****** registered vehicle!! I contacted the ************ the next day to find out all they needed were what I provided the night before! Copies of photo IDs!! I send copies of photo IDs via ************* I have to contact Peddle again (after being told for the 2nd time they'd call me within 24 hrs but nothing!) I'm told they got the copies of IDs but now they need to submit for some kind of review by another ***** I also offered my dad's contact info, just in case. I am being told my offer would remain the same! It's now *********** loyalty **** is closed over the weekend, I now have to wait until Mon to find out what's going on. Sun. I receive an email,my offer is canceled! No explanation! For almost 3 weeks I have been jumping thru hoops & given the run around on something theyclearly had no intention on honoring!! Now I'm out the expensive cost of overnight mail and no $ for a car that I was given an offer on and counting on them holding up their end!!Business response
03/04/2024
*******,
I apologize for the issues you have been experiencing around documentation for your 2004 ***** Accord LX while trying to sell through Peddle.
I have reviewed your offer and found that there was an error on our end that resulted in a cancellation over the weekend. I will ensure this issue is addressed so it does not happen again, and I am sorry this has caused additional stress on top of everything else you have already been going through.
Peddle normally would not honor an offer beyond 7-days due to a fluctuating market, but I made an exception for you to help get your sale back on track. Your offer will be honored in the amount of $745 as long as we resolve the documentation issue by Friday, March 8th, at 5:00 pm CT.
I have also asked that our management team keep an eye on this one to ensure that it doesn't encounter any additional snags throughout the process. You can reach them directly at ************.
I have submitted your documentation for final approval, and we will contact you as soon as we have the results.
*******************************
General ManagerCustomer response
03/04/2024
Complaint: 21377994
I am rejecting this response because: I am awaiting contact by Peddle to set up pick up date. I called myself this morning & was told for the 3rd time documents received were being forwarded to management for review & decision. I was also told for the 3rd time that Peddle would be reaching out by today or tomorrow. Still awaiting contact. As soon as I am contacted & pick up **** is set, I will change my complaint to accepted & close out complaint. As of now I am still jumping thru the same hoops as I have for the past week and a half.
Regards,
***************************Business response
03/05/2024
*******,
I am showing that you are scheduled for 03/06/2024, between 7 am - 11 am MT, and that our team has updated the offer amount to $745.
Please let us know if there is anything else we can assist with.
*******************************
General ManagerCustomer response
03/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I would like to add that I was exceptionally pleased with the immediate response by Mgmt to my complaint. I am sorry it took having to file one in order to receive help by Mgmt. I would give them 5/5 for their response & follow thru with my original offer. One thing of frustration still though, is the inability to communicate with Mgmt without having to file a complaint.
Thank you for your quick resolution to my issue. I would DEFINITELY use Peddle in the future to sell my vehicles.
Regards,
***************************Initial Complaint
02/21/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Peddle has shown a pattern of neglecting to register the vehicle transfer. I've received a citation from ************ that requires that I go to the *** and get a declaration of non-ownerhips. Failure to do so will include a collection agency to my name. The whole reason to sell a company instead of a private individual is to avoid these situtation.Business response
02/21/2024
***,
I apologize for the frustration you're experiencing due to tolls after selling your 2005 Porsche Cayenne through our service. I would be equally alarmed if I started receiving bills or invoices post-sale.
I reviewed your offer, and it looks like the sender may be sending these to you and Peddle. We are receiving and disputing violations as they come in. To date, we have received and disputed 4 violations ($7.00, $21.00, $21.00, and $7.00).
It is not unusual in ********** for fines to get sent to the previous owner and the party listed on the 'Notice of Transfer' (**************************************************************************************************************************************). Once you have sold the vehicle, you are no longer responsible for these fees, whether the title has been transferred by the new owner or not.
We will continue to dispute any fees that are sent to us, but we also want to prepare you with adequate documentation in the event that you also need to dispute any fees. I have attached the sale title and a signed Sold Receipt that you can provide to these companies, showing that you are no longer liable. I have also attached the violations we received on your behalf so you can compare as needed.
These should help you avoid financial responsibility, but please know that we will remain available to assist if you run into any further issues.
Per your request, I will have our leadership team reach out to you.
*******************************
General ManagerInitial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
2/7/24 I set up a claim to pick up a vehicle. I had to go to work and authorized my wife to complete the pickup transaction. The tow driver stated that because the catalytic converter was aftermarket they wouldn't accept the vehicle and left. He didn't make any attempts to contact me for an adjusted offer.Business response
02/08/2024
******,
I am sorry to hear that you had a negative experience with our buyer refusing your vehicle due to the catalytic converter. I see that you have been in contact with one of our Team Leads, and that your vehicle was eventually picked up by another local company.
We appreciate your business, and I hope we're able to help you with your next vehicle.*******************************
General ManagerCustomer response
02/08/2024
Complaint: 21261752
I am rejecting this response because: please speak with ******** regarding this matter. She has been in contact with me regarding this situation. The tow company arranged for a company that was not affiliated with you to take my vehicle for cash. I did not accept a different offer
Regards,
***********************Business response
02/08/2024
******.
My apologies if I missed part of your request. Your complaint stated that you wanted the vehicle picked up, and your communications in your offer stated that B&******** had already completed the pick-up.
******** is the Team Lead I mentioned in my last reply. She has been in contact with our internal Account Manager who works with our buyer. Our Account Manager confirmed with our buyer that they only have one driver and do not outsource. Down & Out Towing & Recovery has confirmed that they did not pick up this vehicle and that it is not in their possession.
I noticed in your messages that you have been attempting to contact B&G Towing and that they aren't easy to work with over the phone. I did a quick internet search and found the below information based on the details you have provided.
B&G TowingLLC
Phone: ************
Email: bgtowing426.wixsite.com or ******************
Address: *******************************************************************************************
Facebook: *************************************
Since our investigation didn't yield any results that tie the two companies together, I would recommend attempting to contact them through various methods to help resolve any issue that you had with their service.
I hope they become responsive soon to help you resolve this issue, and we will remain available should any new information come to light.
*******************************
General ManagerCustomer response
02/09/2024
Complaint: 21261752
I am rejecting this response because: it is not MY responsibility to research fraud between your agents. I spoke with the agent from ******************* over the phone, the next morning a representative from b&g towing came and picked up the van. I NEVER contacted b&g so I assumed they were picking up on behalf of down and out. This isn't my flight, you guys went through a shady agent and now I'm missing $345 dollars. I will not be retracting my complaints and will be posting one star reviews on every available format. You're a large company, accept your made a mistake, cut me a check, and be better in the future.
Regards,
***********************Business response
02/12/2024
*************
My apologies if I missed part of your request. Your complaint stated that you wanted the vehicle picked up, and your communications in your offer stated that B&******** had already completed the pick-up.
******** is the Team Lead I mentioned in my last reply. She has been in contact with our internal Account Manager who works with our buyer. Our Account Manager confirmed with our buyer that they only have one driver and do not outsource. Down & Out Towing & Recovery has confirmed that they did not pick up this vehicle and that it is not in their possession.
I noticed in your messages that you have been attempting to contact B&G Towing and that they aren't easy to work with over the phone. I did a quick internet search and found the below information based on the details you have provided.
B&G TowingLLC
- Phone: ************
- Email: bgtowing426.wixsite.com or ******************
- Address: *******************************************************************************************
- Facebook: *************************************
Since our investigation didn't yield any results that tie the two companies together, I would recommend attempting to contact them through various methods to help resolve any issue that you had with their service.
I hope they become responsive soon to help you resolve this issue, and we will remain available should any new information come to light.
*******************************
General ManagerInitial Complaint
02/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I sold a vehicle to pedal we agreed upon $430 when the carrier came and pick it up they load bought me and only paid me $300 because they said I had a aftermarket catalytic converter and with the emails from pedal they said they don't renegotiate because of Cadillac converters and I should have been paid the full $430. And on the 22nd of January they said they sent out a payment for $180 with the 50 extra dollars being because of the inconvenience with a few emails in between that time and now they keep on telling me that they sent the money out but I never received it I just get off the phone with them and the lady who I spoke with said they sent it out and it must be still in the mail somewhere all I know it doesn't take two weeks for any kind of metal to get to you I have a feeling that the next thing they're going to tell me either got lost in the mail or something like that my opinion is before I can get lost in the mail they got to send it to you I believe they never sent me the check I have screenshots of our conversations since the 22nd of last month January I would like to get my money they took my vehicle and on their website they say they guarantee no no negotiations after you accept the offer and author I accepted it was $430 which I only got paid $300.Business response
02/05/2024
***********
Thank you for taking the time to contact us in regard to the issue you experienced with our carrier and your pending payment. I apologize for the original issue that led up to this situation and for the delay in receiving your additional payment.
I can confirm that check ***** was issued in the amount of $180 on January 22, ****, and mailed to you at *************************************************************. Most mailed payments are delivered fairly quickly, but they can take up to **** business days. With today being the 10th business day, I will get this over to our team to take action on.
I can't speak to any issues that occurred after payment was issued, but we do guarantee your payment 100%, and we will get this fixed for you as quickly as possible.A member of our leadership team will follow up with you soon to get this back on track.*******************************
General ManagerCustomer response
02/05/2024
Complaint: 21247004
I am rejecting this response because:
Regards,
***************************Customer response
02/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
01/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I sold my 2006 ****** Sienna on 8-2-2023 to Peddle LLC for $825. The van was sold and marked by the company as junk. The title was signed and notarized and the company had a third party towing company tow the van away. That very day we had registration and plates transferred to our new car we bought. Early January **** we started getting certified letters and insurance claims about an accident we had been in with the van. That we don't own and haven't owned for over 5 months. Turns out Peddle sold our junk van as a drivable vehicle to someone without a license or insurance for cash and handed over the title with our name on it (as they never had our name taken off of it) and that person put stolen tags on the van, never put it in their name, and caused a four car pileup that we are now being held accountable for because our name was left on the title by Peddle. We contacted Peddle LLC four times about receiving a letter where they admit they bought the car from us and were the owners who didn't put the car in their name and then they sold it to someone else but they are downright refusing to cooperate. All they will say is "we gave you a receipt and that's all you need." We've explained **** won't accept a receipt and they will put us on hold "to do research about the matter" and never return to the call.Business response
01/23/2024
******,
I am sorry to learn that you are dealing with unexpected post-pick-up issues after selling your vehicle, and we would be happy to help.
According to our records, we have provided a copy of ********* receipt and a copy of the sale title, showing that you sold a 2006 ****** Sienna CE with VIN ***************** through our service on 08/02/23.
In general, these documents should work to release you from liability that occurred after the sale; however, I will ask our leadership team to get you a signed copy of the sold receipt. This, in conjunction with the documentation you already have, should be all that is needed to resolve any issues you are experiencing.
Should you continue to experience additional issues, please know that our team is here to help.*******************************
General ManagerInitial Complaint
01/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I was offered a fair amount on a slightly damaged 2007 CRV by Peddle and was ASSURED the check would be a PRINTED CHECK made out to my name, rather than the company name on the title. When the rude driver showed up, it was a handwritten check and it was written to the company I no longer operate. I asked them to write my name DBA the company name and they refused even though the title had been notarized. Peddle later fabricated some information about me throwing someone's phone when I NEVER EVEN HELD ANY PHONE other than my own during the entire pickup. They owe me $16.00 because I now have to get a duplicate title without their sale information on the back.Business response
01/17/2024
*******,
I apologize for any miscommunications that *** have occurred around the printed titleholder and payee. Laws, regulations, and company policies can all vary when it comes to making payment for a vehicle title that is not in the seller's name, and I am sorry to hear that you were negatively impacted due to this issue.
Under the circumstances, I will be more than happy to have **************** issue you a one-time payment of $16 to your mailing address of *********************************************************************************** to cover your duplicate title fee.A check will be issued and mailed this week and should arrive within 710 business days.
Thank you for taking the time to share this feedback with us.*******************************
General ManagerCustomer response
01/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* St. ****Initial Complaint
01/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Jan 8th I accepted an offer on my car with all it's conditions declared for 575.Two 3rd party buyers offered less money and when I went to Peddle for a resolution I was basically told: "too bad" I was forced to take the 2nd offer because I was pressed for time and had to travel on the evening of the 12th 1.12.24 I have also received a receipt on 1.16.24 with the incorrect amount of 575 when I have already chatted with 2 associates at Peddle and explained the situation which leads me to believe they have not commented the file or looked into my issue at all. This is wrong and I believe the right thing to do is for the business (Peddle) to cover the 125 difference between what it promised me (and apparently still believes and probably rights off as) 575, when I only received 450.Business response
01/16/2024
Abdu,
I appreciate you taking the time to contact us through the Better Business Bureau in relation to your recent experience, and I apologize if the renegotiation process was frustrating.
When selecting that the catalytic converter is missing from our site, we do currently display the attached pop-up advising that this part is valuable and that the buyer may renegotiate your offer on site. These adjustments are permitted and valid.
With that being said, the buyer should have updated your offer in our system from $575 to $450 prior to generating your receipt. Due to this error, I have authorized our customer service team to provide you with the shorted amount, and someone will be in touch with you soon to discuss the next steps in getting this resolved.
Lastly, we are continuously working to improve our services and seller experience. I am excited to share that we are working on a future update that will automatically reduce offers for missing catalytic converters when entering conditions into our site prior to acceptance, rather than handling these on site. I hope we're able. to help you again in the future and give you a better experience.
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Contact Information
Customer Complaints Summary
127 total complaints in the last 3 years.
49 complaints closed in the last 12 months.