ComplaintsforEasy Canvas Prints

• Initial Complaint

  04/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have ordered several canvases from this company over the last five years. They were all perfect, until the last three orders I have received in the last month. I have called customer service to be sent proofs that the pictures are clear and wont be blurry. They have sent me proofs and assured me that the images are clear. I then received the canvases and all were blurry or had a laminate on them so thick that you couldnt see the image. **************** has been ok, but their art review team tells me that the images are fine and offers me a partial refund. These canvases were so blurry that my childrens faces looked like blobs. I have been sorely disappointed and may never purchase canvases from them again. And I know the images I submitted are not the issue because when I had them printed as photographs the images were clear.

  Business response

  04/09/2024

  Hi *******,
  
  Good day and thanks for taking the time to write in.
  
  I do apologize that your last 3 orders were not as expected.
  
  Upon reviewing your orders, as per our Art **** review, the prints were as a result of the tiny details in the canvas itself. 
  
  For the 3 orders combined, you are receiving a refund in the amount of $174.54. We are unable to refund the entire amount that was paid as these printed as expected. 
  
  Thanks for your time.
  
  Have a great day.
  
  ******************
  Floor Manager
  
  

• Initial Complaint

  02/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I received a voucher for a free canvas print after buying a large canvas print. When I try to redeem, the website request is blocked. I have tried everything to get the website to load and tried on several browsers, with and without a VPN.

  Business response

  02/23/2024

  Hi ****, 
  
  Good day and thanks for taking the time to write in. 
  
  I do apologize that you are having issues redeeming your free 11x14 coupon. 
  
  Please add item to your cart, DO NOT checkout. Once item is in the cart, please contact our helpline at ************ for assistance in checking out. 
  
  Our opening hours are Mon-fri 7am cst-7pm cst and Saturdays 9am cst-6pm cst.
  
  Thanks for your time.
  
  Have a great day.
  
  ******************
  Floor Manager
  
  

• Initial Complaint

  02/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a large canvas print in September 2024 and it has ripples in it now. When I contacted the company via email they told me to order another one and they have many promotions. Why would I order from them again. They dont stand behind their product.

  Business response

  02/19/2024

  Hi ***, 
  
  Thanks for taking the time to write in.
  
  I do apologize that your print is warped. I will be more than happy to assist you.
  
  Thanks for sending this photo, its much appreciated.
  
  Upon reviewing your order I am showing that you are outside of the 90 days warranty however, we can make an exception and have the item reprinted at no additional cost to you. If you would like to pursue this option I can get that set up on your order. If not, we can process a refund for the item. 
  
  Please let me know which option works best for you.
  
  I look forward to your response. 
  
  Have a great day.
  
  ******************
  Floor Manager
  
  

  Customer response

  02/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like a refund for the purchase of the canvas print.
  
  Regards,
  
  *******************

  Customer response

  03/21/2024

  Complaint: 21288551
  
  I am rejecting this response because: I have yet to receive the refund for the inferior product.
  
  Regards,
  
  *******************

  Business response

  03/25/2024

  Hi ***, 
  
  Thanks for taking the time to write in. 
  
  I've filed a request to have your order refunded in the amount of $145.44 to the account that was originally charged. The refund will take us about 2-3 business days to process, at which time you will receive an email notification from our billing department. After that, depending on your financial institution, it may be an additional ***** business days for you to see that amount reflected back in your account.
  
  Thanks for your time. 
  
  Have a great day.
  
  ******************
  Floor Manager
  
  

  Customer response

  03/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

  Customer response

  04/09/2024

  Complaint: 21288551
  
  I am rejecting this response because:

  This complaint still has not been resolved. I have not received an email from Easy Canvas Prints as promised in their last communication and I see no sign of getting a refund. 
  
  Regards,
  
  *******************

  Business response

  04/17/2024

  Hi ***,

  Thanks for taking the time to write in. 

  Regarding your refund, this was submitted via Paypal and hasnt been proceessed as of yet.

  We do ask that you give Paypal another 5 business days and then reach out to them if refund isnt reflecting. 

  Thanks for your time. 

  ******** D

  Floor Manager

   

  Customer response

  04/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the refund. 
  
  Regards,
  
  *******************

• Initial Complaint

  01/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered 2 canvas prints and both were blurry upon arrival. They did not show blurry when I placed the order. I would expect a FREE reprint since I have already paid shipping. The company is telling me they have no way of telling if it will be blurry before it's printed, and on the website, it didn't appear blurry when I ordered it. They need to give me 2 free/non-blurry replacements or issue a full refund.

  Business response

  01/19/2024

  ***************, 
  
  Thanks for taking the time to write in. 
  
  I do apologize that the prints arrived and wasnt as expected.
  
  We do give our customers their full creative control over what is produced on any prints ordered on our website. When an order is placed we work under the expectation that what we receive is the order in the exact way that it should be printed.
  
  Our website doesnt alert customers of low resolution images. We also do not have a quality team that makes checks to the images being printed. 
  
  I have reviewed your orders and I am not showing an order for $48.70.
  
  If there is an issue with the image, we do ask that you contact our helpline at **************. A Representative will be happy to assist you.
  
  Thanks for your time. 
  
  Have a great rest of day.
  
  ******** D
  Floor Manager

  Customer response

  01/22/2024

  Complaint: 21140745
  
  I am rejecting this response because:

  It was 2 separate orders. At checkout they appeared fine. The images themselves are not grainy or pixilated. I would like a full refund, please.
  

  
  Regards,
  
  *********************

  Business response

  01/24/2024

  ***************, 

  Thanks for taking the time to write in. 

  Could you please provide the order numbers in question?

  Once we do have this information, we can look further into the issue for you. 

  Thanks for your time. 

  Have a great day!

   

  ******** D

  Floor Manager

   

  Customer response

  01/25/2024

  Complaint: 21140745
  
  Order numbers are:

  51846774

  51859073

  
  Regards,
  
  *********************

  Customer response

  01/25/2024

  Complaint: 21140745
  
  I am rejecting this response because:
  

  Order numbers are:

  51846774

  51859073

  Regards,
  
  *********************

  Business response

  01/25/2024

  ***************, 
  
  Thanks for providing these order numbers.
  
  I've filed a request to have your orders refunded in the amount of $48.70  to the account that was originally charged. The refund will take us about 1-3 business days to process. After that, depending on your financial institution, it may be an additional ***** business days for you to see that amount reflected back in your account.
  
  Thanks for your time. 
  
  Have a great day.
  
  ******************
  Floor Manager

  Customer response

  01/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  01/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 3 framed prints that when received were not as described (no mat) and poor quality. In many communications with the company, they agreed to a full refund. On December 7, 2023, I have an email from the company stating the refund would be provided to me in 14 business days. I still have not received the refund (1/12/24) nor any emails. I contacted the company with no resolution.

  Business response

  01/19/2024

  Hi *****, 
  
  Thanks for taking the time to write in. 
  
  I do apologize that the framed prints arrived and werent as expected.
  
  Upon reviewing your order, I do show that the refund was completed on our end on 12/12/2023. Once the refund is completed on our end, it may take up to 14 business days to reflect on your end. 
  
  You may check with your financial institution as we have released the funds.
  
  Thanks for your time. 
  
  Have a great rest of day.
  
  ******** D
  Floor Manager

  Customer response

  01/22/2024

  Complaint: 21136229
  
  I am rejecting this response because:

  I have not received ex the refund, nor have I received any communications from this company of the refund - they have not provided any receipt or proof of refund although I have asked for several times.  I have nothing to show my financial institution, because this company is refusing to show any receipt or proof of refund, because they have NOT REFUNDED me!!!  
  
  Regards,
  
  *************************

  Business response

  01/25/2024

  Hi *****, 

  Good day and thanks for taking the time to write in.

  Please see attached receipt for refund that was completed on our end on 12/12/2023.

  Thanks for your time. 

  Have a great day!

   

  ******************

  Floor Manager

• Initial Complaint

  01/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am responsible for an annual custom calendar for a car club. After the design is finalized, I make several orders of the same calendar, ranging up to 150 calendars. The process is design => order sample => review and approve sample => place bulk order => re-order as necessary => re-order as necessary. The problem is that when re-ordering from easy canvas prints, despite the order specifics being on their website, your original design is gone. I contacted customer service who was unhelpful. They did not have any response other than "you have to do your design again." The first time this happened, I attributed it so some glitch on the internet, and re-did the design (approximately five hours). I then repeated the process and placed a large order for about $700. They arrived. When I went online to reorder more calendars, again the order was there on my account, but I was unable to reorder as the design was missing. I emailed customer service. They told me to call customer service. **************** told me that I would have to start all over again and re-create my design. It was deleted! Again!

  Business response

  01/19/2024

  Hi ******, 
  
  Thanks for taking the time to write in. 
  
  I do apologize for you not being able to do a reorder of calendars from your account. 
  
  This is an issue that we have been looking into however, we havent found a fix for this as of yet. 
  
  To do a reorder from a pervious order, we ask that you contact our helpline, provide previous order number and a Representative will set up new order. 
  
  We are not able to provide a refund for this issue.
  
  Thanks for your time. 
  
  Have a great rest of day.
  
  ******************
  Floor Manager

  Customer response

  01/22/2024

  Complaint: 21128554
  
  I am rejecting this response because: it is simply unacceptable to market (and have the hyperlinks on your customer-facing website) that you can re-order a created design, when that means the CUSTOMER HAS TO START OVER AND RE-CREATE THE ORIGINAL DESIGN THAT WAS ALREADY CREATED ONCE.

  You need to do two things:

  1. Clearly update your website to state what your customer can and can't do when creating a design, ordering a created design, and how it is impossible to re-order UNLESS YOU RE-CREATE THE DESIGN.

  2. Refund all of us our money who have had to re-create our designs at least once.

  
  Regards,
  
  ***********************************

  Business response

  01/24/2024

  Hi ******, 

  Thanks for taking the time to write in. 

  I do apologize for the frustration on our website when trying to do a reorder for calendars.

  You may give us a call on our helpline with your previous order and a Representative will be happy to assist with the reorder without you starting over.

  We are unable to refund orders due to this issue.

  This is a known issue and we are looking into the matter.

  Thanks for your time. 
  
  Have a great rest of day.

   

  ******** D

  Floor Manager

   

• Initial Complaint

  12/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The order was 2 plush through blankets each had a special meaning to me and was a Christmas remembering of me as I have cancer they sent poor gravity blankets and even worse pictures one was on half of blanet on bottom of blanket off center with poor quality the other is stretched to unrecognizable and they will not credit my card a refund

  Business response

  12/28/2023

  Hi ******, 
  
  Good day and thanks for taking the time to write in.
  
  I do apologize that the blanket didnt turn out as expected and for the situation that you are in. 
  
  Upon reviewing your order, I am showing that you paid a total of $138.54 and we have submitted for your order to be fully refunded. 
  
  We are unable to refund $160 as your order total was $138.54.
  
  Please be advised that depending on your financial institution, it may take an additional ***** business days for you to see that amount reflected back in your account.
  
  Thanks for your time.
  
  ******** D
  Floor Manager
  
  

• Initial Complaint

  12/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered canvas prints. I request a refund due to highly pixelated and blurry canvass that didnt show that way in the preview before purchase. I was told I could be given an 80% discount. The call taker then told me there was an error and theyd have to contact a manager. That manager stated that they would only be willing to give me a 50% discount due to ONE uploaded picture being blurry. I disputed this fact stating that I have all HD pictures on my phone that I uploaded. The call taker then said for another approval of 80% that the initial supervisor named ***** could only approve lower numbers and not higher number, and that she would have to contact managers ******* and **** who are the ones who can raise the amount. After requesting the manager and supervisor names they refused to give me last names, and stated a lower approval could be done immediately, but a higher approval would take multiple days. I asked how I would be contacted and they said we will contact you in 1-5 business days. I again asked how they planned to contact me and they said, we will contact you. I informed them I would report them to the better business Bureau for delivering goods that were not agreed on and for stealing my money. I stated I understood an 80% discount for used canvas but nothing lower and they stated they couldnt approve that. This company should not be allowed to operate in *****************. It doesnt surprise me theyre based in *****.

  Business response

  12/15/2023

  Hi *****, 
  
  Thanks for taking the time to write in. I do apologize that your prints arrived and arent as expected.
  
  Our site does not have a feature that alerts you about low image resolution, but we are always happy to review these images with you! You can give us a call on our helpline or reach out via our live chat during our hours of operation to review your images when everything is in your shopping cart before you place the order! Just make sure you're on a desktop or laptop computer when you reach out since mobile devices like smartphones or tablets won't allow you to view the proof at full size.
  
  An approval was given for a refund in the amount of $528.02 which was processed on your order.
  
  Please keep in mind that this can take up to 14 business days after completed on our end to reflect on your account.
  
  Thanks for your time.
  
  Have a great day!
  
  ******************
  Floor Manager
  
  

  Customer response

  12/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. One suggestion Id have is to have an option on your website that hyperlinks a refund/return option that specifies the refund type or ability you can receive if possible. 
  
  Regards,
  ***********************

• Initial Complaint

  12/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Easy canvas print engages in unlawful email marketing tactics.They spoof and litter your inbox with advertisements using emails bought online.I never bought, used their services and cant get them to stop advertising to me.The way it works, their marketing campaigns, uses fake info to send out spam emails, if they get flag they don't really point to easy canvas as they are using redirects to mask the url.

  Business response

  12/05/2023

  Hi ****, 

  Good day and thanks for taking the time to write in.

  Please accept my sincerest apologies for any inconvenience you've been experiencing. I've submitted for your email address to be removed ASAP!

  Thanks for your time.

  Have a great day.

   

  ******************

  Floor Manager

   

• Initial Complaint

  11/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I gave them a beautiful picture and they botched the job.

  Business response

  11/22/2023

  Hi *****, 

  Good day!

  Thanks for taking the time to write it. 

  Upon reviewing our system, I am showing that we had offered a reprint at no cost and was advised that you would call us back to have the new order completed.

  This offer is available for 90 days. 

  Please contact our helpline at ************ to take advantage of this offer.

  Thanks for your time. 

  Have a great day.

   

  ******** D

  Floor Manager

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩