Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 30" x 40" canvas print online and paid $91 for it. It arrived with damage to the right and left bottom corners. Easy Canvas Prints does not use ANY kind of corner protection like styrofoam. I am sure they saved at least a dollar by not using corner protection, but they have one more disgusted customer to add to their collection.

  Business Response

  Date: 07/01/2025

  Hello *****,

  Good Day! Thank you for taking the time to write in.

  I'm sorry to hear that your order arrived damaged.

  I see where you are being assisted by one of our agents via our email channel. Is there anything additional I can assist you with at this time?

  We look forward to hearing from you again!

  Have a great day!

• Initial Complaint

  Date:06/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Concerning Easy Canvas Photo Lab On May 27th I placed a order for a 24x36 metal print from Easy Canvas for $ ****** On June 4th *** arrived at my door with a damaged box from Easy Canvas which was bent in half and I refused the box and *** made a note saying package was ********** 2;20 pm on June 4th I called Easy Canvas to report the item was damaged and they mentioned they would resend another print....On 6/19 the second print arrived and I noticed there was damage to the corners of the shipping box and when I removed the print saw the corners of the print were damaged and not repairable I did notice this company does not protect your print from damage, there was not any type of corner protectors or padding inside the box and or cushioning, just the print thrown inside the box where it would most likely damaged. Looking at the print, it looks like its warped and had damage before being shipped..I was quite shocked this company offers no protection inside the shipping box..I want my purchase price refunded...

  Business Response

  Date: 06/20/2025

  Hello ***,

  I'm sorry for the frustration you've been experiencing recently and I sincerely apologize for the fact that our company has not met your expectations. Customer satisfaction is our top priority, and I am truly disheartened that wasn't demonstrated to you.

  We appreciate your feedback as it allows us to resolve any problems that occur and help us to improve our products and services. We'd  love the opportunity to regain your trust.

  I see that you were able to submit the photos of the damage as requested, so I've gone ahead to submit a full refund for you.
  
  You are receiving a refund in the amount of $113.82.  Please keep in mind this could take up to ************************************************************************** financial institution.
  
  I'm following up to ensure that the issue you experienced has been fully resolved. We are also reviewing our shipping processes to ensure damages like this dont happen in the future . If theres anything further we can do or if you encounter any other concerns, please feel free to reach out. Thanks you again for your patience.

  *** C
  CLT Support Lead
  My hours of operation are Monday through Friday, 8:00am-5:00pm EST

   

   

   

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *** **********

• Initial Complaint

  Date:05/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 28th, 2025 I ordered 6 metal prints for a total of $246.46 and the items received were completely unacceptable. Scratched, a white border around them, low quality, pixelated, and DARK. The customer service agent had the nerve to say it was my fault..that I uploaded with the white borders and dark photo quality and went on today say that they could offer a $90 credit towards re-printing them but thats pretty much it. Mind you, this was after a week of trying to get them to respond to me about this. Do NOT buy.

  Business Response

  Date: 05/09/2025

  Hi *******,
  
  Thank you for taking the time to provide this feedback regarding your order! I am very sorry to hear that it did not meet your expectations and you were dissatisfied with the service you received. We take our customer's feedback seriously here at **********************, and we forward it over to the appropriate team.
  
  I've submitted a request for the order to be refunded in full ($246.46). Youll receive an automated email letting you know this has been taken care of. Depending on your bank, it then may take several business days for your bank to reflect the refund. 
  
  You will not need to ship back the prints, feel free to recycle them as you see fit. Please let me know if you have any questions or concerns.
  
  
  Sincerely,
  ****** *.
  Support Lead
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled an order with this company on 4/24 and was told my refund would be issued within 2 business days. I called twice and spoke with their chat *** once. I was told my refund was not issued until 5 days after the cancellation on 4/29 which was the same day I called to see why I hadnt received it yet.This company hasnt even processed my refund until I called them 5 days later. I called again a day later and they once again said it was processed the same day.Yet to see a refund. This company is fraudulent and will steal your money.

  Business Response

  Date: 05/01/2025

  Good Morning ********,
  
  I'm sorry for the frustration you've been experiencing recently and I sincerely apologize for the fact that our company has not met your expectations. Customer satisfaction is our top priority, and I am truly disheartened that wasn't demonstrated to you.
  
   We appreciate your feedback as it allows us to resolve any problems that occur and help us to improve our products and services. We'd  love the opportunity to regain your trust.
  
  I see that the refund is complete on our end as at April 30 2025, 03:06 PM CDT. The normal processing time is 2-5 business day on our end, and depending on your financial institution, it could take up to 14 business days to reflect. I've also attached a copy of the refund receipt.
  
  If theres anything further we can do or if you encounter any other concerns, please feel free to reach out. Thanks you again for your patience.
  
  *** *.
  Support Lead
  

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made this purchase thru the internet, on 1/16/25. Paid $472.35 to print on a big size, a picture I had of the family. They asked me to download the photo, which I did. Two weeks ago I received the picture framed, but the quality is not good for the price I was charged. Spoke with ***** today, a customer service from the company. She said they send me an email about the quality, which I didnt received. Since I didnt answer they proceeded with the order. I told her, couldnt the company resend the email, she said no. Our protocol is, if customer doesnt contact us, we proceed with the order. They only gave me two options, refund $90.00, or reprint putting the $90.00 down for me, and I would have to pay $382.35. For me this is not fair at all.

  Business Response

  Date: 03/11/2025

  Hi ********,
  
  Thank you for reaching out to us!
  
  I am very sorry to hear that your canvas did not meet your expectations and that you were dissatisfied with the original $90 refund. I would be happy to assist with offering an additional refund in the amount of $100 on top of the original $90 that we have already refunded.
  
  Please let me know if you have any questions or concerns.
  
  Sincerely,
  ****** *.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased many prints from Easy Canvas in the past. Ordered 2 prints in December and received the lowest quality products imaginable. Wrote to file complaint. Was sent a very unprofessional and untrustworthy email simply stating I would receive a refund in 14 business days. It has been 7 business days and I have no pending credits in my financial institution. Contacted customer service and was given no reassurance or verification of return transaction. Was literally told to please just wait longer. No other vendor that I have ever done business with has required this amount of time for a return to reach my account. All other vendors would provide transactional evidence of the return, and the account and/or institution the funds are going to to and the exact amount. It would also have a date of the transaction for verification. I have none of this. I have received nothing amounting to a professional verification that my return is being issued at all.

  Business Response

  Date: 01/07/2025

  Hi ***,
  
  Good day, and thank you for taking the time to write in.
  
  I have reviewed your order details and communication with us and I sincerely apologize for any miscommunication that there was and for any inconvenience it may have caused. 
  
  Once a refund has been submitted on our end, it does take up to 14 business days to process depending on your bank. With that being said, I have confirmation that the refund has been successfully executed on our end, so you should be able to see the pending credits with your financial institution in very short order. The refund was processed for the amount of $60.02.
  
  Please let me know if I may of any further assistance to you, and again, thank you for your time.
  
  Regards,
  *** *.
  Support Lead

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *** ******

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought three framed photographs from the business. The print of the photographs is terrible and I would like a refund. I filled out the customer service form but never heard back.

  Business Response

  Date: 12/27/2024

  Hi ******,
  
  Thank you for reaching out to us!

  I am sorry to hear that you did not get a response back to your original email, it looks like we encountered some issues with the delivery of our reply. I am very sorry to see that your framed print did not meet your expectations, I appreciate you providing this photo! Can you provide a bit more information as to what was wrong with your framed print? This will allow us to fix any issue that presents itself, we always want to ensure we are providing the best products and services. Once we are able to get more information regarding the issues with the print we can proceed with providing a refund.

  Please let us know if you have any additional questions or concerns.

  Sincerely,

  ****** *.

  Customer Answer

  Date: 12/27/2024

  Complaint: 22728533
  
  I am rejecting this response because: I want a refund for the poor quality of the photos.
  
  Regards,
  
  ****** *****

  Business Response

  Date: 12/31/2024

  Hello,
  
  We would be more than happy to assist with facilitating a refund for you. We just need to gather more information from you as to what was dissatisfactory with the print or prints that you received. I do see that there were a total of 3 prints on this order and we received a photo of one. This will allow us to determine if there were any flaws or defects with the product(s) that we have provided.
  
  Without you providing more information we can facilitate a partial refund in the amount of $19.70 (80% of the item value) for the one print we did receive a photo of.
  
  In order to offer a larger refund, we do require more information regarding the issues and more photos of the products in question.
  
  Please let us know if you have any questions or concerns.
  
  Thank you,
  ****** *.

  Customer Answer

  Date: 01/02/2025

  Complaint: 22728533
  
  I am rejecting this response because: two of the photos were unacceptable. One photo is ok enough to keep but the other two are not. I attached photos of both. 
  
  Regards,
  
  ****** *****

  Business Response

  Date: 02/04/2025

  Hello ******,

  Thank you for taking the time to write in.

  I would be happy to help out with this! Could you please reply with confirmation of the order number, billing or shipping address and the phone number on your order?

  We look forward to hearing from you again! In the meantime, please let us know if you have any additional questions or concerns.

  Have a great day!

   

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ten canvas prints for $347.16 on December 10, 2024. I received the canvases in 2 shipments, the final shipment arriving on December 17, 2024. All ten canvas are incredibly poor in quality. They are so blurry that they are unable to be used. I called customer service and they said that the picture resolution I submitted was too low, which is why the canvases were blurry. He offered me a $90 refund, which I refused. Eventually he offered me a $200 refund (we'll see if I actually get it), but that means I am still out $147.16 for products that are unusable. Looking at the BBB website and online reviews, this is a very common occurrence with this company.

  Business Response

  Date: 12/18/2024

  Hi ****,
  
  Thank you for reaching out to us and I hope this response finds you well.
  
  I was able to review your order and I am also seeing that all the images on the order were indeed of a very low resolution. On our website, once you are placing an order, we do offer the option to have your artwork reviewed by a professional to get the best quality print.Unfortunately, that option was not selected with your order so it printed as is.
  
  I am sorry that the prints were unsatisfactory and as such, I have confirmed that the refund for $200 has been executed on our end. Depending on your financial institution, it could take up to 14 business days to reflect.
  
  I hope this helps! Have a great day.
  
  ******** *.
  Support Lead

• Initial Complaint

  Date:12/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This vendor has invaded my iPhone calendar with unwanted spam which I cannot remove. I want it removed and not repeated

  Business Response

  Date: 12/16/2024

  Hello ****,

  Thank you for taking the time to reach out to us.

  I'm sorry to hear about the issues that you experienced.

  I have unsubscribed this address from our promotional/newsletter email list. Should you still be receiving these emails after 7-10 business days, please let us know! At that time we can take further action if need be.

  Please let me know if you have any additional questions or concerns.

  Thanks again for reaching out and take care!

   

• Initial Complaint

  Date:12/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Expert **************** ordered eight 30x20 prints for the reception hallway of our office. They showed up so badly bitmapped that the images could not even be recognized. I called to complain and they blamed me because they said the picture resolution that I submitted was not high enough. I did not know what the resolution should be - the requirements were not on their website and I'm not a printer. I can not believe that any company would ship such a horrible product. They said if I resubmitted higher resolution images (still wouldn't tell me how high) they would reprint - but I'd have to pay again.Horrible quality product - awful customer service!

  Business Response

  Date: 12/12/2024

  Hi ****,
  
  Thanks for reaching out.
  
  I am sorry that the images uploaded did not print as you expected.
  A review of your order revealed that the images all have a low resolution and will therefore yield the same results if we do a reprint with the same files.
  
  You may send us higher resolution images via ********************************* These will need to have or be close to having ***** x ***** pixels in order for them to print sharp.
  Once we receive the new files, we will generate online proofs and review them with you prior to printing.
  
  If you approve the new proofs you may then contact our Customer Love Team at ************** so that the new order can be submitted with an additional $200 discount off the cart price. Alternatively, we are able to provide you with a $200 partial refund for the prints. 
  Please let us know how you would like to proceed.
  
  We are looking forward to your response.
  Have a good day!