ComplaintsforJustified Laboratories

• Initial Complaint

  04/12/2023

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  My name is *******************************, My complaint is about an order My daughter *********************** paid for through her ***** ********** account card on the 8th of April 2023 in the amount of two transactions $260. We were shocked to see that amount charged to her account thinking the amount would be $39.98 . The sale was buy 3 bottles get 2 free. Ad did not say each sold separately. I , ******************************* called Justified Laboratories quickly upon realizing after my daughter ************************* checked her ***** ********** account to see if the order had gone through. The order said "pending ". Tried several times on Saturday the 8th and again on the 11th to hurry cancel. The only answer I received was music and a recording saying call back at another time. "EVERY TIME I CALLED!" THE SAME ANSWER ! Today the 12th of April I received a text saying they could not find the order placed on the 8th. Please look for the order under my daughter's name; I think that's where the problem lies. The order was Bio. Science Keto ACV Gummies. Buy 3 get 2 free. You can reach me ************************* or my cell # ********** Sincerely, *******************************.

  Business response

  04/13/2023

  *******************************
  

  We have no record of the transaction you are referring to. To help you with your concern, we advise you to contact your financial institution and file a charge back for all transaction you are referring to. Your bank or credit card company will be able to provide you with further assistance and answer any questions you may have.
  

  If you have any further questions or concerns, please don't hesitate to reach out to us. We are always happy to help.
  

  Thank you for your understanding.

  Justified Laboratories

• Initial Complaint

  03/29/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This product Keto ACV Gummies did nothing for me. I didn't lose weight and my appetite was not curbed. I used the product for about a month and a half from about February 12 to March 28, 2023. When I contacted the company for a refund, I was told that my request was passed the 30-day period. I would not recommend this product to anyone. I bought two bottles and received one free bottle--twice. I have three unopened bottles.

  Business response

  04/12/2023

  We acknowledge that we received a complaint on 3/29/2023 by ************************* regarding a refund request. We are sorry to hear that you were not satisfied with your purchase,and we appreciate the opportunity to address your concerns.
  

  Our website clearly states that we have a 30-day return policy, and the full terms can be found on our website at *********************************************************. We encourage all customers to review our policies prior to making a purchase to avoid any misunderstandings.
  

  However, we understand that mistakes can happen, and as a gesture of goodwill, we have issued you a full refund. We hope that this resolution meets your expectations and that you are satisfied with the outcome.
  

  Please note that refunds typically take up to 72 hours to process, but we will do our best to expedite this process as much as possible.You will see the refund appear on your account within the next few days.
  

  We value your business and appreciate your feedback. If you have any further questions or concerns, please do not hesitate to contact us.Our customer service team is always available to assist you.
  Thank you for giving us the opportunity to address this matter, and we hope to have the opportunity to serve you again in the future.
  

  Sincerely,
  Justified Laboratories

  Customer response

  04/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  02/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The below information is what happened. They indicated to send picture of purchase from my bank which I did and now they are requesting more information. They did not do that when they charged my card.Hi *****,Please know that if the item was refused by the receiver, DHL will update the tracking details from delivered to refused.Since you have mentioned that you have refused the delivery and DHL did not update the tracking details.Kindly reach out to DHL so they can provide a proof that the package was refused and please send us a screenshot as well or please send us the return tracking receipt or return tracking number since we have not received any returned items.Thank you and we will wait for your response on your next email.***** justifiedlaboratories.com On Mon, Feb 06, 2023, at 11:17 PM, *************************** <****************> wrote:Here is the copy of the charge you were requesting. Now, can I have my refund that I have been requesting?On Tue, Dec 13, 2022, at 10:39 PM, Justified Laboratories <**********************************> wrote:No worries, Matty.Thank you.On Tue, Dec 13, 2022, at 10:32 PM, *************************** <****************> wrote:I check my e-mails only once a day. Please be patient for I will get back to you within 48 hours.

  Business response

  02/16/2023

  Hello,

   

  We have issued the customer a full refund for there order.

• Initial Complaint

  02/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had ordered a Diabetic Herbal supplement which I found later didn't work. I had re ordered on 11/07/2022 but thought better of it, and returned it via **** with tracking number **** **** **** **** **** 63. I would simply want my $179.96 returned to me or something close to it,Thank you.

  Business response

  02/16/2023

  Hello,

   

  The customer has been issued a full refund for their returned item.

• Initial Complaint

  01/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I made a purchase on their website today January 7th for the Lifeline Keto ACV gummies which they are claiming to have been on Shark Tank, but I did some research and that is not the case and they are just flat out scamming people. I tried to send an email to request a refund. The message came back as undeliverable because the address thats listed on their website actually does not exist. Go figure. I would like a full refund of $78.12. The fact that they are still in business is mind blowing after reading all of these complaints.

  Business response

  01/18/2023

  Hello,

   

  The customer has been issued a full refund on *******. please note our customer service email and phone number is 100% operational.

   

  Our customer service team would have happily addressed the customers concern, however we have no record of the customer reaching out to us via phone or email support. 

   

   

• Initial Complaint

  10/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The company charges my checking account $119.88; transactions on 7/25, 8/22, 9/19, 10/20. I have tried to call via phone multiple times; there is no answer. The message refers you to a website that your computer can never get to because it "times out". I have attempted to contact them multiple times via email: 8/29, 9/22, 10/21. I spoke with my banking institution; the only information they provide on the transaction is ** (**********) and a phone number, but the phone number changes with each transaction. I can provide copies of bank statements if needed. Copies of email contact and return shipment receipt attached.

• Initial Complaint

  10/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company are thieves and liars. I ordered keto gummies from this company. They advised them buy 3 get 2 free for $149.95. They charged me $199.99. + $59.99 for 2 other bottles that I did not order. I called complained and requested my money back. They said I could return them in 60 days. I said I did not want to do any business with them ever again. And today I received anther 5 bottles and was charged anther $199.99. This company should be shut down. They are thieves and liars. I have put a stop charge on them! Do not order from this company!!

• Initial Complaint

  09/20/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  You keep sending my order to the wrong address. I live in ** not Md. You stated that you delivered my order to *********** **, There isn't a 98 *********************** Ct in **. This address is only in **. I've tried to contact you by phone with no luck. Would you call me at ************. I'd like to get this straightened out.

  Business response

  09/26/2022

  Hello,

   

  Please note that the shipping address provided to ** at the time of checkout is listed below.

  *******************
  98 *********************** **. ****************
  *********** ** 21032
  *************

   

  The customer filled a chargeback with their bank and a refund in the amount of $99.95 was issued on 9/25/2022 and a refund of $11.97 on 9/26/2022.

   

  I have also attached screen shot of the entire order history with proof of shipping address and refund that was issued to the customer.

   

   

  Business response

  01/06/2023

  Hello,

  The shipping address provided to ** at the time of check is listed below;

  *******************
  98 *********************** **. ****************
  *********** ** 21032
  *************
  ************

  I have also included a copy of the purchase receipt that shows the full address that was provided to **.

  A full issue was issued to the customer on Oct *******, this can be verified in the attached purchase receipt.

• Initial Complaint

  09/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  recieved letter from justifield laboratories about recall for skincell *** did not app. product for sale in u.s. ask me to pay for shipping fill out a form then wait to get reimburesd tried to call got runnaround

  Business response

  09/26/2022

  Hello,

  
  The customer was issued a full refund in the amount of $29.95 on 9/12/2022.

   

  I have attached a screen shot that shows proof that the refund has been issued.

  Customer response

  09/27/2022

  Complaint: 18019514
  
  I am rejecting this response because:received a drug recall letter for skin cell tag remover recall was issued by *** called company received no response for refund. Even though they knew i bought product they want me to pay for shipping and handling cost to get refund The *** issued recall I believe that should be enough to issue refund this was an unapproved new drug violation of the food and drug cosmetic act 21 U.S.C 355 (a) and 331 (d) .
  

  
  

  
  
  Regards,
  
  ***********************

  Business response

  09/27/2022

  Hello,

   

  The customer was issued a full refund on 9/12/2022 , we are not requesting the customer to return this item.

   

  I have attached a screen shot that shows proof the customer was issued on refund on 9/12/2022.

   

   

• Initial Complaint

  06/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Following a ******** ad for weight loss gummies that held claims relating to shark tank funding, I ordered 4 bottles of ACV+KETO Gummies for $79.99 based off specific ingredient listing and claims of being funded by Shark Tank on the ordering platform. When I went to order, the platform kept changing and changing price, number of bottles, etc. I've apparently been badly scammed, and apparently I'm not the only one.I have 3 issues: 1) When ordering, the ordering platform was different than where I started, and the bottles look completely different than the original ad and what I thought I had ordered. The ordering platform it took me to automatically charged me an additional $29.99 for two more bottles before I could review the order, which I did not approve. This was on top of the $79.99. 2) While the "6" bottles arrived promptly, when looking at the ingredient list, it did not match the ******** ad AT ALL. Their claim of being on shark tank is completely false as well. Finally, the original claim that the product is *** approved, there is nothing on the label confirming this. I have also placed a complaint with the Center for Food Safety and Applied Nutrition within the *****) When requesting a refund with return shipping label, they tried to get me to keep the product for a 25%, then 50% refund. I asked for a full refund plus shipping costs. They have given me an address to ship back to, claiming they will inspect the items to decide on a refund, and that I am to cover shipping costs. Given the misleading advertising, I am concerned about shipping anything back as they are clearly untrustworthy. I would like to get the refund ahead of time, and shipping costs covered.My request is that they provide a full refund with shipping costs, and that the BBB seriously consider further investigation as to their misrepresentations on their ordering platform and various ******** pages/websites.I am happy to provide photos, etc. as needed to support this complaint

  Business response

  08/30/2022

  
  
  Hello,
  
  We have researched the complaint filed by **************************** on 6/27/2021.
  
  We have no record of this customer placing an order with our company.
  
  

  
  

  Customer response

  09/01/2022

  Complaint: 17490774
  
  I am rejecting this response because:
  
  . 
  
  In response to the Business (Justified Laboratories) claiming I was never a customer, I have attached the following documents:
  1) Copy of my order: Order #***** for $79.99 - and then they added the $29.99 without my permission and there is no order receipt for the additional $29.99, just the credit card charge. That was one of the reasons for my return request and one of the noted issues in the original BBB complaint.
  2) First Email where I rewuested a refund through initial response from Justified Laboratories dated June 23-Jun 27
  3) Continuing email back and forth with ***** with my continued requests for refund (representative of Justified Laboratories) discussing my request for a refund from dates June 27-July 18)
  4) Credit Card transactions (total of 4, two charges and two refunds).
  
  Despite my request for shipping costs to be covered, especially given I was automatically charged and sent additional product for which I was never given an opportunity to approve, the company did refund the two original charges. 
  
  I request that this complaint be re-listed as valid, as these attachments are to demonstrate that I was, in fact, a customer albeit an unhappy one
  
  Thank you kindly for your assistance on this matter!
  
  Best Regards,
  ******
  

  
  

  
  
  Regards,
  
  ***************************

  Business response

  09/13/2022

  Hello,

   

  The customer was issued a full refund on July 18th, attached is a receipt of the refund.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩